Chapter 16
True/False
1.Job opportunities in the computer industry can be found in companies that develop
software.
2.Systems integrator is a popular job title involving the design and manufacture of
computer equipment.
3.A programmer/analyst would be responsible for analyzing software requirements,
designing software solutions, and overseeing the software development process.
4.According to the text, a Web developer with a Bachelor of Science in Information
Technology makes, on average, $52,000/year.
5.Job titles one might find in an Operations Department are, computer operator, data
communications analyst, and network administrator.
6.Sales representatives must have a general understanding of computers and a specific
knowledge of the product they are selling.
7.Being a service and repair technician is an easy job for individuals who like to
troubleshooting and solve problems.
8.Companies are not looking for certified professionals with the knowledge and skills to
work with and maintain complex systems.
9.Certifications offer many benefits to companies and employees.
10.If you fail to pass a certification test, you do not have to pay to retake the test.
11.Most certifications expire after a set time period because product-based skills remain
current for only
about 24 months.
Multiple choice
12.The computer industry has annual sales of nearly ___________.
a.$400 million
c. $400 thousand
b.$400 billion
d. $800 million
13.In many companies, the ___________ includes professionals who set up and manage
the computer equipment and software to ensure that it produces information for the end
user.
a.IT department
c. operations department
b.Networking department
d. Sales department
14.The jobs in an IT department fall into five main groups; management, operations,
system development, technical services, and _______
a.Sales
c. programming
b.End-user computing d. analyst
15.Someone who draws upon his or her experiences to give advice to others is called
a(n) ____________.
a.Busy body
c. counselor
b.Manager
d. consultant
16.An example of hardware certification is:
a.A+
c. Java
b.UNIX
d. Oracle DBA
17.The __________ develop system software such as operating systems, utilities, and
software drivers.
a.Programmer
c. analyst
b.Software engineer
d. project engineer
18.A(n)_____ is a collection of people with common computer equipment or software
interests that meets regularly to share information.
a.User group
c. computer club
b.Data processing group d. none of the above
19._________ companies manufacture and distribute computer systems and computerrelated equipment.
a.Hardware
c. networking
b.Software
d. programming
20.The most frequently encountered format for a certification exam is ___________.
a.Hands-on
c. adaptive testing
b.Multiple-choice
d. simulation
21._______ is a way for employers to ensure a level of competency, skills, or quality in
a particular area.
a.Testing
c. performance reviews
b.Certification
d. pay raises
22.An office manager has excelled in word processing, spreadsheets, and desktop
publishing. He would most likely be interested in a(n) __________ certification.
a.Database
c. hardware
b.Operating system
d. software applications
23.Cisco, Computing Technology Industry, Microsoft, and Novell are companies that
have __________ certifications.
a.Internet
b.Software
c. network
d. hardware
24.All of the following are factors to consider in selecting a certification except:
a.Examine employment projections
b.Read evaluations of certifications.
c.Do not talk to people in the industry
d.Look at job listings
25._______ analyze a person’s responses while taking a certification test.
a.Sylvan Prometrics
c. CAT
b.Certification sponsors d. Virtual University Enterprises