Key Performance Indicators
Description
Page
External Revenue by Segment
1
External Revenue Analysis / Sales Order Value
2
Summary Cost Analysis
3
Capex
4
Total Call Volumes / Growth
5
Exchange Lines
6
BTTogether Packages / Retail Mobility Connections
7
Consumer Revenue per Consumer Household
8
Market Share
9
Carrier Pre Select & Wholesale Line Rental
10
Issued Q1 - 2005/06
BT Group Plc
2004/5
2003/4
EXTERNAL REVENUE BY
SEGMENT
Consumer
Major Corporate *
Business
Wholesale / Global Carrier *
Other
Total
Q1
Q2
Q3
Q4
£m
1,497
1,416
650
1,017
6
4,586
£m
1,498
1,413
654
999
4
4,568
£m
1,505
1,407
636
1,021
9
4,578
£m
1,474
1,645
660
993
15
4,787
Total
£m
5,974
5,881
2,600
4,030
34
18,519
2005/6
Q1
Q2
Q3
Q4
£m
1,425
1,424
623
1,088
7
4,567
£m
1,421
1,444
629
1,102
6
4,602
£m
1,409
1,473
606
1,090
6
4,584
£m
1,382
1,728
606
1,148
6
4,870
Total
£m
5,637
6,069
2,464
4,428
25
18,623
Q1
£m
1,334
1,630
591
1,222
6
4,783
* Q4 2004/05 restated to reflect Major Corporate / Global Carrier split of Albacom and Infonet
Headline Year-on-Year Growth
EXTERNAL REVENUE BY
SEGMENT
Consumer
Major Corporate
Business
Wholesale / Global Carrier
Other
Total
Q1
Q2
2003/4
Q3
Q4
1.8%
0.1%
(5.7%)
1.8%
n/m
0.0%
(2.9%)
0.9%
(4.4%)
(2.3%)
n/m
(2.0%)
(2.6%) (2.3%)
(2.6%)
7.2%
(6.1%) (0.9%)
(0.3%) (6.8%)
n/m
n/m
(2.6%)
0.2%
Total
(1.5%)
1.5%
(4.3%)
(1.9%)
n/m
(1.1%)
Q1
Q2
2004/5
Q3
Q4
(4.8%) (5.1%) (6.4%) (6.2%)
0.6%
2.2%
4.7%
5.0%
(4.2%) (3.8%) (4.7%) (8.2%)
7.0% 10.3%
6.8% 15.6%
n/m
n/m
n/m
n/m
(0.4%)
0.7%
0.1%
1.7%
Total
(5.6%)
3.2%
(5.2%)
9.9%
n/m
0.6%
2005/6
Q1
£m
(6.4%)
14.5%
(5.1%)
12.3%
n/m
4.7%
Underlying Year-on-Year Growth - excluding impact of mobile termination and revenues from Infonet and Albacom
EXTERNAL REVENUE BY
SEGMENT
Consumer
Major Corporate
Business
Wholesale / Global Carrier
Other
Total
Issued Q1 - 2005/06
Q1
Q2
2003/4
Q3
Q4
2.3% (1.7%) (1.7%) (1.4%)
0.1%
1.1% (2.4%)
7.4%
(5.1%) (3.1%) (5.2%)
0.2%
3.2%
1.9%
3.1% (3.5%)
n/m
n/m
n/m
n/m
0.6% (0.5%) (1.4%)
1.4%
Total
(0.6%)
1.7%
(3.3%)
1.1%
n/m
0.1%
Page 1
Q1
Q2
2004/5
Q3
Q4
(4.0%) (4.3%) (4.8%) (4.8%)
0.8%
2.5%
5.3%
0.8%
(3.4%) (2.9%) (2.5%) (6.2%)
10.6% 14.4% 16.0% 21.7%
n/m
n/m
n/m
n/m
0.8%
2.1%
3.2%
2.2%
Total
(4.5%)
2.3%
(3.8%)
15.6%
n/m
2.1%
2005/6
Q1
£m
(4.8%)
4.1%
(2.9%)
16.8%
n/m
3.4%
BT Group Plc
2003/4
Q3
£m
Total
£m
Q1
£m
Q2
£m
Q2
£m
Exchange lines/ISDN - connection and rental
Calls
Private Circuits
Transit, conveyance, interconnect circuits and other
wholesale (incl. FRIACO)
Other
949
1,120
352
962
1,091
324
939
1,059
348
929
1,044
324
3,779
4,314
1,348
918
982
326
959
888
325
952
820
325
934
799
316
3,763
3,489
1,292
921
764
314
638
817
632
798
597
797
607
805
2,474
3,217
657
748
650
747
619
733
599
776
2,525
3,004
630
769
Total Traditional
3,876
3,807
3740
3709
15,132
3,631
3,569
3,449
3424
14,073
3,398
ICT / Solutions / C&SI
Broadband
Mobility
Other
552
92
16
50
584
106
17
54
611
128
26
73
799
165
40
74
2,546
491
99
251
634
186
43
73
699
199
49
86
738
253
55
89
995
292
58
101
3,066
930
205
349
904
314
61
106
Total New Wave
710
761
838
1,078
3,387
936
1,033
1,135
1,446
4,550
1,385
4,586
4,568
4,578
4,787
18,519
4,567
4,602
4,584
4,870
18,623
4,783
32
32
45
79
111
79
111
158
203
Memo: Infonet and Albacom included above - Traditional
New Wave
SOLUTIONS AND C&SI SALES ORDER VALUE
Total order intake
Rolling 12 months order intake
Issued Q1 - 2005/06
Q1
£m
2,048
5,875
Q2
£m
561
6,020
2003/4
Q3
£m
2,078
6,343
Q4
£m
2,325
7,012
Page 2
Q1
£m
1,276
6,240
Q2
£m
852
6,531
2004/5
Q3
£m
1,235
5,688
Q4
£m
Total
£m
2005/6
Q1
£m
Q1
£m
Total Revenue (Incl. Infonet and Albacom)
Q4
£m
2004/5
Q3
£m
EXTERNAL REVENUE ANALYSIS
Q4
£m
3,798
7,161
2005/6
Q1
£m
2,359
8,244
BT Group Plc
2004/5
Summary Cost Analysis
Net staff costs before leaver costs
Leaver costs
Net staff costs (including leaver costs)
Other operating costs
Sub total
POLO's
Depreciation and amortisation
Amortisation of acquired intangibles
Total costs*
Q1
£m
898
102
1,000
1,333
2,333
988
700
4,021
Q2
£m
859
8
867
1,418
2,285
965
704
3,954
Q3
£m
929
12
941
1,417
2,358
881
695
3,934
2005/6
Q4
£m
980
44
1,024
1,554
2,578
891
745
4,214
Total
£m
3,666
166
3,832
5,722
9,554
3,725
2,844
16,123
Q1
£m
965
6
971
1,526
2,497
971
706
3
4,177
* Under IFRS basis and before specific items
Issued Q1 - 2005/06
Page 3
BT Group Plc
Capex by Line of Business
BT Retail
Q1
Q2
£m
£m
2003/4
Q3
Q4
£m
£m
Total
Q1
Q2
£m
£m
£m
2004/5
Q3
Q4
£m
£m
Total
2005/6
Q1
£m
£m
20
20
32
46
118
28
36
40
50
154
35
Access
Switch
Transmission
Products/Systems Support
BT Wholesale
215
11
54
88
368
232
22
46
108
408
270
37
49
133
489
249
17
64
214
544
966
87
213
543
1,809
269
30
45
131
475
274
25
50
196
545
269
31
73
140
513
225
14
62
139
440
1,037
100
230
606
1,973
257
10
46
174
487
Solutions and C&SI
UK Networks
Other
BT Global Services
36
24
42
102
25
35
42
102
19
33
63
115
41
39
80
160
121
131
227
479
47
37
65
149
61
35
73
169
66
24
56
146
86
25
53
164
260
121
247
628
51
27
64
142
62
48
63
94
267
42
53
71
90
256
52
552
578
699
844
2,673
694
803
770
744
3,011
716
Others (includes Fleet and Property)
Total
Issued Q1 - 2005/06
Page 4
BT Group Plc
Total Fixed Network Calls
Quarterly Minutes (billions)
Jun-02 Sep-02 Dec-02 Mar-03 Jun-03 Sep-03 Dec-03 Mar-04 Jun-04 Sep-04 Dec-04 Mar-05
Jun-05
Internet Related and Other Non Geo
Fixed to Mobile
Total Non Geographic Calls
15.61
2.26
17.88
14.80
2.34
17.13
14.83
2.34
17.18
14.81
2.31
17.12
13.94
2.37
16.31
13.06
2.37
15.43
12.51
2.29
14.79
12.45
2.26
14.70
10.93
2.21
13.13
10.13
2.20
12.33
9.33
2.13
11.46
8.68
2.08
10.76
7.51
2.13
9.64
Local
National
International
Total Geographic
12.96
6.58
0.57
20.11
12.66
6.59
0.57
19.83
13.16
6.65
0.58
20.39
12.81
6.52
0.57
19.91
12.04
6.14
0.56
18.74
11.67
6.09
0.55
18.31
11.89
6.07
0.56
18.51
11.78
6.09
0.55
18.43
10.61
5.53
0.52
16.66
10.34
5.51
0.52
16.37
10.42
5.46
0.52
16.40
10.15
5.33
0.50
15.98
9.53
5.09
0.49
15.11
Total Retail
37.98
36.96
37.56
37.03
35.04
33.74
33.30
33.13
29.79
28.70
27.86
26.74
24.75
Freephone and FRIACO
18.03
18.80
20.83
22.90
23.20
22.10
22.23
23.64
20.88
18.55
16.71
15.84
12.83
BT Group Originating Calls*
56.01
55.76
58.39
59.93
58.24
55.84
55.54
56.77
50.67
47.25
44.57
42.58
37.58
* Excluding Payphones and Directories (c0.3bn mins/qtr)
Total Fixed Network Calls
Quarterly Year on Year Minutes Change
Jun-02 Sep-02 Dec-02 Mar-03 Jun-03 Sep-03 Dec-03 Mar-04 Jun-04 Sep-04 Dec-04 Mar-05
Jun-05
Internet Related and Other Non Geo
Fixed to Mobile
Total Non Geographic Calls
(3)%
5%
(2)%
(8)%
7%
(6)%
(8)%
6%
(6)%
(11)%
5%
(9)%
(11)%
5%
(9)%
(12)%
1%
(10)%
(16)%
(2)%
(14)%
(16)%
(2)%
(14)%
(22)%
(7)%
(19)%
(22)%
(7)%
(20)%
(25)%
(7)%
(23)%
(30)%
(8)%
(27)%
(31)%
(4)%
(27)%
Local
National
International
Total Geographic
(4)%
(3)%
(9)%
(4)%
(5)%
(3)%
(11)%
(4)%
(4)%
(2)%
(8)%
(3)%
(6)%
(4)%
(4)%
(5)%
(7)%
(7)%
(3)%
(7)%
(8)%
(8)%
(3)%
(8)%
(10)%
(9)%
(3)%
(9)%
(8)%
(7)%
(4)%
(7)%
(12)%
(10)%
(7)%
(11)%
(11)%
(10)%
(6)%
(11)%
(12)%
(10)%
(7)%
(11)%
(14)%
(12)%
(9)%
(13)%
(10)%
(8)%
(6)%
(9)%
Total Retail
(3)%
(5)%
(5)%
(7)%
(8)%
(9)%
(11)%
(11)%
(15)%
(15)%
(16)%
(19)%
(17)%
Freephone and FRIACO
149%
102%
70%
38%
29%
18%
7%
3%
(10)%
(16)%
(25)%
(33)%
(39)%
BT Group Originating Calls*
21%
16%
13%
6%
4%
0%
(5)%
(5)%
(13)%
(15)%
(20)%
(25)%
(26)%
Issued Q1 - 2005/06
Page 5
BT Group Plc
Exchange Lines ('000)
Product Group Summary
Jun-02
Sep-02
Dec-02
Mar-03
Jun-03
Sep-03
Dec-03
Mar-04
Jun-04
Sep-04
Dec-04
Mar-05
Jun-05
Retail
Business Voice
Business ISDN
Business Broadband
Major Corporate Broadband *
Total Business
5,702
3,358
59
3
9,122
5,661
3,425
78
5
9,169
5,614
3,468
103
8
9,193
5,570
3,492
136
10
9,208
5,539
3,519
158
20
9,236
5,483
3,528
184
26
9,221
5,395
3,524
218
33
9,170
5,324
3,500
247
40
9,111
5,260
3,476
272
47
9,055
5,148
3,452
297
55
8,952
5,043
3,413
326
65
8,847
4,976
3,382
347
75
8,780
4,895
3,311
371
83
8,660
Residential Voice
Residential ISDN
Residential Broadband
Total Residential
19,735
300
110
20,145
19,744
303
150
20,197
19,790
301
205
20,296
19,775
290
293
20,358
19,716
280
378
20,374
19,679
264
455
20,398
19,683
243
578
20,504
19,649
221
680
20,550
19,554
198
783
20,535
19,497
170
931
20,598
19,467
140
1,100
20,707
19,405
115
1,330
20,850
19,086
93
1,486
20,665
Total Voice
Total ISDN
Total Broadband*
25,437
3,658
172
25,405
3,728
233
25,404
3,769
316
25,345
3,782
439
25,255
3,799
556
25,162
3,792
665
25,078
3,767
829
24,973
3,721
967
24,814
3,674
1,102
24,645
3,622
1,283
24,510
3,553
1,491
24,381
3,497
1,752
23,981
3,404
1,940
Total Retail Lines
29,267
29,366
29,489
29,566
29,610
29,619
29,674
29,661
29,590
29,550
29,554
29,630
29,325
277
391
555
800
1,058
1,339
1,753
2,215
2,687
3,294
4,107
4,932
5,598
BT Wholesale
BT Wholesale Broadband Connections
* Sold to Major Corporates as Connectivity and not as ISP.
Issued Q1 - 2005/06
Page 6
BT Group Plc
BT Together Packages ('000)
Total
Mar-02
Jun-02
8,590
8,736
8,814
8,883
8,894
8,873
8,934
8,956
8,859
8,991
17,617
17,599
17,560
17,268
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
5,100
1,087
82
2,604
5,255
1,173
210
2,296
5,379
1,220
274
2,083
5,419
1,218
324
1,898
5,609
1,250
433
1,699
14,270
1,269
515
1,563
14,314
1,290
556
1,439
14,326
1,317
582
1,335
14,119
1,344
582
1,223
Option 1
Option 2
Option 3
BTT Local
Sep-02 Dec-02 Mar-03
Jun-03
Sep-03 Dec-03 Mar-04
Jun-04 Sep-04
Dec-04
Mar-05
Jun-05
BT Mobility Connections ('000)
Mar-02
Jun-02
Sep-02 Dec-02 Mar-03
Total
Business
Consumer
Issued Q1 - 2005/06
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
Jun-03
Sep-03 Dec-03 Mar-04
Jun-04 Sep-04
Dec-04
Mar-05
Jun-05
27
57
70
106
145
215
305
341
372
370
27
N/A
51
6
59
11
82
24
104
41
127
88
144
161
162
179
185
187
196
174
Page 7
BT Group Plc
Average Revenue per Consumer Household *
Jun-02
Sep-02
Dec-02
Mar-03
Jun-03
Sep-03
Dec-03
Mar-04
Jun-04
Sep-04
Dec-04
Mar-05
Jun-05
£
£
£
£
£
£
£
£
£
£
£
£
£
Annual revenue
266
269
270
271
272
271
269
268
265
262
259
256
254
Contracted**
55%
55%
56%
56%
56%
57%
57%
58%
59%
60%
61%
63%
65%
Non-contracted
45%
45%
44%
44%
44%
43%
43%
42%
41%
40%
39%
37%
35%
* Rolling 12 month consumer revenue, less mobile polos, divided by average number of primary lines
** Includes line rental, broadband, select services and packages.
Issued Q1 - 2005/06
Page 8
BT Group Plc
Fixed to Fixed Voice Market Share *
Jun-02
Sep-02
Dec-02
Mar-03
Jun-03
Sep-03
Dec-03
Mar-04
Jun-04
Sep-04
Dec-04
Mar-05
Jun-05
Residential
73%
73%
74%
73%
72%
70%
69%
68%
66%
65%
63%
62%
61%
Business
47%
47%
47%
46%
45%
44%
43%
43%
43%
42%
42%
41%
41%
* BT estimates: Local, national, international and non-geographic voice minutes
Issued Q1 - 2005/06
Page 9
BT Group Plc
CPS Volumes ('000)
Number of users*
Net adds in quarter
Mar-02
Jun-02
Sep-02
Dec-02
Mar-03
Jun-03 Sep-03 Dec-03
Mar-04
Jun-04
Sep-04
Dec-04
Mar-05
Jun-05
72
214
381
648
1,044
1,622
2,120
2,725
3,299
3,723
4,169
4,571
4,909
5,291
142
167
267
396
578
498
605
574
424
446
402
338
382
Mar-04
Jun-04
Sep-04
Dec-04
Mar-05
Jun-05
291
377
491
630
825
1,026
1,450
Jun-03 Sep-03 Dec-03
Mar-04
Jun-04
Sep-04
Dec-04
Mar-05
Jun-05
11
14
20
28
41
72
* CPS numbers include those customers who have migrated from Indirect Access
WLR and Calls & Access Volumes ('000)
Analogue lines /
ISDN Channels
Jun-02
Sep-02
Dec-02
Mar-03
51
57
72
91
Jun-03 Sep-03 Dec-03
121
180
LLU Volumes ('000)
Full and Shared
loops
Issued Q1 - 2005/06
Jun-02
Sep-02
Dec-02
Mar-03
1
1
2
3
6
Page 10
8
8
BT Group Plc