Performance Indicators - Q4 2005/6
Q4 - 2005/06
Description
Page
Profit & Loss
1
External Revenue by Segment
2
External Revenue Analysis / Sales Order Value
3
External Revenue Analysis - BT Retail
3a
External Revenue Analysis - BT Wholesale
3b
External Revenue Analysis - BT Global Services
3c
Summary Cost Analysis
4
Capex
5
Total Call Volumes / Growth
6
Exchange Lines
7
BTTogether Packages / Retail Mobility Connections
8
Consumer Revenue per Consumer Household
9
Market Share
10
Carrier Pre Select & Wholesale Line Rental
11
BT Group Plc
BT Group Results - Restated and under IFRS
£m unless stated
Turnover
BT Retail
BT Wholesale
BT Global Services
Other
Eliminations
Group Turnover
Leaver costs
EBITDA Inc. leaver costs
BT Retail
BT Wholesale
BT Global Services
Other
Group EBITDA
2004/05
Q1
Actual
BT Group
2,184
2,273
1,727
7
(1,672)
4,519
102
Better /
(worse) vs
Pr Year
%
(3.7)
1.4
17.8
(14.3)
(2.8)
4.7
-
2005/06
Q1
Actual
BT Group
2004/05
Q2
Actual
BT Group
Better /
(worse) vs
Pr Year
%
2,104
2,304
2,035
6
(1,718)
4,731
2,205
2,263
1,791
6
(1,711)
4,554
6
8
(3.8)
0.7
15.4
(33.3)
0.4
4.7
2005/06
Q2
Actual
BT Group
2004/05
Q3
Actual
BT Group
2,122
2,278
2,067
4
(1,704)
4,767
2,160
2,272
1,810
6
(1,712)
4,536
37
12
-
Better /
(worse) vs
Pr Year
%
(2.6)
1.5
19.4
(50.0)
1.2
7.6
-
2005/06
Q3
Actual
BT Group
2004/05
Q4
Actual
BT Group
2,103
2,306
2,161
3
(1,691)
4,882
2,149
2,287
2,160
6
(1,782)
4,820
23
44
Better /
(worse) vs
Pr Year
%
(1.2)
2.5
9.7
(16.7)
4.2
6.5
-
2005/06
Q4
Actual
BT Group
2004/05
Full Year
Actual
BT Group
2,123
2,344
2,369
5
(1,707)
5,134
8,698
9,095
7,488
25
(6,877)
18,429
67
166
Better /
(worse) vs
Pr Year
%
2005/06
Full Year
Actual
BT Group
(2.8)
1.5
15.3
(28.0)
0.8
5.9
-
8,452
9,232
8,632
18
(6,820)
19,514
133
183
931
193
(20)
1,287
(5.5)
6.7
20.7
110.0
5.4
173
993
233
(42)
1,357
191
965
228
26
1,410
7.9
(0.3)
(5.7)
(234.6)
(4.4)
206
962
215
(35)
1,348
183
984
239
(6)
1,400
8.7
(0.8)
1.3
500.0
(1.4)
199
976
242
(36)
1,381
197
984
301
(42)
1,440
8.1
(2.1)
3.3
33.3
(0.6)
213
963
311
(56)
1,431
754
3,864
961
(42)
5,537
4.9
0.8
4.2
302.4
(0.4)
791
3,894
1,001
(169)
5,517
Depreciation & amortisation of intangibles
BT Retail
BT Wholesale
BT Global Services
Other
Group Depreciation
38
479
131
52
700
10.5
4.6
(16.0)
(26.9)
(1.3)
34
457
152
66
709
38
477
138
51
704
(2.6)
3.1
(14.5)
35.3
1.7
39
462
158
33
692
33
473
133
56
695
(9.1)
1.3
(20.3)
16.1
(2.2)
36
467
160
47
710
38
485
148
74
745
0.0
(6.4)
(13.5)
31.1
(3.8)
38
516
168
51
773
147
1,914
550
233
2,844
0.0
0.6
(16.0)
15.5
(1.4)
147
1,902
638
197
2,884
Op Profit Inc. leaver costs
BT Retail
BT Wholesale
BT Global Services
Other
Underlying Group Op Profit
145
452
62
(72)
587
(4.1)
18.6
(30.6)
(50.0)
10.4
139
536
81
(108)
648
153
488
90
(25)
706
9.2
2.5
36.7
(172.0)
(7.1)
167
500
57
(68)
656
150
511
106
(62)
705
8.7
(0.4)
22.6
(33.9)
(4.8)
163
509
82
(83)
671
159
499
153
(116)
695
10.1
(10.4)
6.5
7.8
(5.3)
175
447
143
(107)
658
607
1,950
411
(275)
2,693
6.1
2.2
11.7
(33.1)
(2.2)
644
1,992
363
(366)
2,633
(155)
(7)
425
(14)
411
(113)
4
26.6%
302
8.4
171.4
20.2
21.4
(14.2)
23.8
(142)
5
511
(12)
499
(129)
4
25.2%
374
35.1
200.0
1.8
(14.4)
2.8
(13.5)
(100)
3
559
(70)
489
(139)
21
24.9%
371
(149)
(10)
546
249
795
(140)
3
25.6%
658
13.4
130.0
(0.2)
(31.4)
4.3
(37.5)
(129)
3
545
0
545
(134)
0
24.6%
411
(141)
6
560
17
577
(145)
8
25.9%
440
28.4
16.7
0.4
(12.1)
9.7
(10.9)
25.0
25.7
(3.2)
3.6
4.5
4.4
8,471
716
8,121
4.2
(12.0)
13.6
2.9
5.0
4.4
4.30
8,456
694
8,133
4.8
7.7
2.1
(36.4)
1.4
(0.8)
4.9
4.9
4.9
5.2
6.50
8,493
744
7,893
4.1
(9.6)
(30.8)
4.5
(101)
5
562
(55)
507
(131)
16
23.3%
392
1
5.1
4.7
7.60
8,354
973
7,534
(599)
(14)
2,080
274
2,354
(541)
16
26.0%
1,829
(1)
18.1
21.5
10.40
8,524
3,011
7,893
21.2
214.3
4.7
(13.3)
1.5
(15.4)
3.6
3.5
8,557
694
8,422
(154)
(3)
549
22
571
(143)
1
26.0%
429
(1)
4.8
5.0
3.90
8,535
803
8,373
(472)
16
2,177
(137)
2,040
(533)
41
24.5%
1,548
1
19.5
18.4
11.90
8,422
3,142
7,534
Net Finance Costs
Share of post tax profits/losses of associates and joint ventures
Underlying PBT
Specific Items : Net gains (losses)
Reported PBT
Tax - Underlying
Tax on specific items
Tax rate
Net Income
Memo: Minority Interest
EPS before specific items
EPS after specific items
Proposed Dividend
Average Number of Shares in Issue
Capital Expenditure
Net Debt
Q4 05/06
Page 1
8,512
770
8,046
8,407
759
8,113
7.7
(14.4)
(4.4)
4.5
BT Group Plc
2003/4
EXTERNAL REVENUE BY
SEGMENT
Consumer
Major Corporate
Business
Wholesale / Global Carrier
Other
Total
2004/5
Q1
Q2
Q3
Q4
£m
1,495
1,388
646
1,017
6
4,552
£m
1,487
1,383
649
999
4
4,522
£m
1,493
1,377
631
1,021
9
4,531
£m
1,462
1,615
655
993
15
4,740
Total
£m
5,937
5,763
2,581
4,030
34
18,345
2005/6
Q1
Q2
Q3
Q4
£m
1,416
1,391
617
1,088
7
4,519
£m
1,410
1,412
624
1,102
6
4,554
£m
1,400
1,440
600
1,090
6
4,536
£m
1,373
1,693
601
1,147
6
4,820
Total
£m
5,599
5,936
2,442
4,427
25
18,429
Q1
Q2
Q3
Q4
Total
£m
1,324
1,597
586
1,218
6
4,731
£m
1,336
1,629
583
1,215
4
4,767
£m
1,324
1,732
568
1,255
3
4,882
£m
1,312
1,922
587
1,308
5
5,134
£m
5,296
6,880
2,324
4,996
18
19,514
Q1
£m
(6.5%)
14.8%
(5.0%)
11.9%
n/m
4.7%
Q2
£m
(5.2%)
15.4%
(6.6%)
10.3%
n/m
4.7%
2005/6
Q3
£m
(5.4%)
20.3%
(5.3%)
15.1%
n/m
7.6%
Q4
Total
Headline Year-on-Year Growth
EXTERNAL REVENUE BY
SEGMENT
Consumer
Major Corporate
Business
Wholesale / Global Carrier
Other
Total
Q1
Q2
2004/5
Q3
Q4
(5.3%) (5.2%) (6.2%) (6.1%)
0.2%
2.1%
4.6%
4.8%
(4.5%) (3.9%) (4.9%) (8.2%)
7.0% 10.3%
6.8% 15.5%
n/m
n/m
n/m
n/m
(0.7%)
0.7%
0.1%
1.7%
Total
(5.7%)
3.0%
(5.4%)
9.9%
n/m
0.5%
(4.4%)
13.5%
(2.3%)
14.0%
n/m
6.5%
(5.4%)
15.9%
(4.8%)
12.9%
n/m
5.9%
Underlying Year-on-Year Growth - excluding impact of mobile termination and revenues from Infonet and Albacom
EXTERNAL REVENUE BY
SEGMENT
Consumer
Major Corporate
Business
Wholesale / Global Carrier
Other
Total
Q4 - 2005/06
Q1
Q2
2004/5
Q3
Q4
(4.5%) (4.3%) (4.6%) (4.7%)
0.4%
2.4%
5.2%
0.5%
(3.7%) (2.9%) (2.7%) (6.3%)
10.6% 14.4% 16.0% 21.7%
n/m
n/m
n/m
n/m
0.5%
2.1%
3.2%
2.2%
Page 2
Total
(4.5%)
2.1%
(3.9%)
15.6%
n/m
2.0%
Q1
£m
(4.9%)
4.2%
(2.8%)
16.8%
n/m
3.4%
Q2
£m
(4.5%)
5.6%
(4.8%)
11.6%
n/m
2.5%
2005/6
Q3
£m
(5.4%)
8.9%
(5.3%)
11.6%
n/m
3.2%
Q4
(4.4%)
8.9%
(2.3%)
13.6%
n/m
4.7%
Total
(4.8%)
7.0%
(3.8%)
13.4%
n/m
3.4%
BT Group Plc
2003/4
Q3
£m
Total
£m
Q1
£m
Q2
£m
Q2
£m
Exchange lines/ISDN - connection and rental
Calls
Private Circuits
Transit, conveyance, interconnect circuits and other
wholesale (incl. FRIACO)
Other
949
1,120
352
962
1,091
324
939
1,059
348
929
1,044
324
3,779
4,314
1,348
918
982
326
959
888
325
952
820
325
934
799
316
3,763
3,489
1,292
921
764
314
912
749
302
889
730
322
881
713
302
3,603
2,956
1,240
638
783
632
752
597
750
607
758
2,474
3,043
657
700
650
699
619
685
599
726
2,525
2,810
630
717
634
731
636
698
655
732
2,555
2,878
Total Traditional
3,842
3,761
3693
3662
14,958
3,583
3,521
3,401
3374
13,879
3,346
3,328
3,275
3283
13,232
Networked IT Services*
Broadband
Mobility*
Other
552
92
16
50
584
106
17
54
611
128
26
73
799
165
40
74
2,546
491
99
251
634
186
43
73
699
199
49
86
738
253
55
89
995
292
58
101
3,066
930
205
349
899
314
66
106
914
350
69
106
1,038
374
75
120
1,214
421
82
134
4,065
1,459
292
466
Total New Wave
710
761
838
1,078
3,387
936
1,033
1,135
1,446
4,550
1,385
1,439
1,607
1,851
6,282
4,552
4,522
4,531
4,740
18,345
4,519
4,554
4,536
4,820
18,429
4,731
4,767
4,882
5,134
19,514
31
31
41
42
39
40
162
79
110
79
110
158
199
147
189
164
203
164
204
633
795
2005/6
Q2
Q3
£m
£m
752
1,194
8,144
8,103
Q4
£m
1,086
5,391
Memo: Infonet and Albacom included above - Traditional
New Wave
Q4
£m
Total
£m
Q1
£m
2005/6
Q3
£m
Q1
£m
Total Revenue (Incl. Infonet and Albacom)
Q4
£m
2004/5
Q3
£m
EXTERNAL REVENUE ANALYSIS
Q2
£m
Q4
£m
Total
£m
* Q1 - Q3 2005/6 numbers revised split between IT Services and Mobility
SOLUTIONS AND C&SI SALES ORDER VALUE
Total order intake
Rolling 12 months order intake
Q4 - 2005/06
Q1
£m
2,048
5,875
Q2
£m
561
6,020
2003/4
Q3
£m
2,078
6,343
Q4
£m
2,325
7,012
Q1
£m
1,276
6,240
Page 3
Q2
£m
852
6,531
2004/5
Q3
£m
1,235
5,688
Q4
£m
3,798
7,161
Q1
£m
2,359
8,244
BT Group Plc
2003/4
EXTERNAL REVENUE ANALYSIS Retail
Exchange lines/ISDN - connection and rental
Calls
Private Circuits
Transit, conveyance, interconnect circuits and other
wholesale (incl. FRIACO)
Other
Q1
£m
Q2
£m
775
992
44
Q3
£m
791
967
47
2004/5
Q4
£m
770
944
48
Total
£m
761
927
46
3,097
3,830
185
Q1
£m
Q2
£m
752
875
43
Q3
£m
801
787
47
2005/6
Q4
£m
795
729
48
Total
£m
780
710
35
3,128
3,101
173
Q1
£m
Q2
£m
766
678
41
Q3
£m
754
664
41
Q4
£m
741
650
41
Total
£m
736
631
35
2,997
2,623
158
296
282
306
260
1,144
266
277
272
254
1,069
262
276
262
259
1,059
2,107
2,087
2,068
1,994
8,256
1,936
1,912
1,844
1,779
7,471
1,747
1,735
1,694
1,661
6,837
47
63
3
3
48
73
5
9
56
80
6
13
83
99
5
17
234
315
19
42
56
108
17
14
73
111
23
18
72
131
30
19
83
146
32
26
284
496
102
77
75
159
27
17
73
176
30
26
83
185
31
29
102
198
27
44
333
718
115
116
116
135
155
204
610
195
225
252
287
959
278
305
328
371
1,282
Total External Revenue
2,223
2,222
2,223
2,198
8,866
2,131
2,137
2,096
2,066
8,430
2,025
2,040
2,022
2,032
8,119
Memo: Internal Revenue
33
38
45
72
188
53
68
64
83
268
79
82
81
91
333
2,256
2,260
2,268
2,270
9,054
2,184
2,205
2,160
2,149
8,698
2,104
2,122
2,103
2,123
8,452
Total Traditional
Networked IT Services
Broadband
Mobility
Other
Total New Wave
Total Retail Reported Revenue
Q4 - 2005/06
Page 3a - Retail
BT Group Plc
2003/4
EXTERNAL REVENUE ANALYSIS Wholesale
Exchange lines/ISDN - connection and rental
Calls
Private Circuits
Transit, conveyance, interconnect circuits and other
wholesale (incl. FRIACO)
Other
Q1
£m
Q2
£m
Q3
£m
2004/5
Q4
£m
Total
£m
Q1
£m
Q2
£m
Q3
£m
2005/6
Q4
£m
Total
£m
Q1
£m
Q2
£m
Q3
£m
Q4
£m
Total
£m
176
145
168
149
638
154
155
155
167
631
161
150
169
158
638
638
632
597
607
2,474
657
650
619
599
2,525
630
634
636
655
2,555
814
777
765
756
3,112
811
805
774
766
3,156
791
784
805
813
3,193
25
29
40
58
152
71
79
110
132
392
141
160
174
208
683
47
45
60
57
209
59
68
70
75
272
89
80
91
90
350
72
74
100
115
361
130
147
180
207
664
230
240
265
298
1,033
Total External Revenue
886
851
865
871
3,473
941
952
954
973
3,820
1,021
1,024
1,070
1,111
4,226
Memo: Internal Revenue
1,392
1,368
1,359
1,369
5,488
1,332
1,311
1,318
1,314
5,275
1,283
1,254
1,236
1,233
5,006
Total Wholesale Reported Revenue
2,278
2,219
2,224
2,240
8,961
2,273
2,263
2,272
2,287
9,095
2,304
2,278
2,306
2,344
9,232
Total Traditional
Networked IT Services
Broadband
Mobility
Other
Total New Wave
Q4 - 2005/06
Page 3b - Wholesale
BT Group Plc
2003/4
EXTERNAL REVENUE ANALYSIS Global Services
2004/5
2005/6
£m
174
128
132
Q2
£m
171
124
132
Q3
£m
169
115
132
Q4
£m
168
117
129
Total
£m
682
484
525
Q1
£m
166
107
129
Q2
£m
158
101
123
Q3
£m
157
91
122
Q4
£m
154
89
114
Total
£m
635
388
488
155
86
112
Q2
£m
158
85
111
Q3
£m
148
80
112
Q4
£m
145
82
109
481
466
435
483
1,865
427
416
407
466
1,716
Total Traditional
915
893
851
897
3,556
829
798
777
449
451
433
468
1,801
823
3,227
802
805
773
804
3,184
Networked IT Services*
Broadband
Mobility*
Other
505
4
13
-
536
4
12
-
555
8
20
-
716
8
35
2,312
24
80
-
578
7
26
626
9
26
-
666
12
25
-
912
14
26
-
2,782
42
103
-
824
14
39
841
14
39
955
15
44
1,112
15
55
3,732
58
177
Total New Wave
522
552
583
759
2,416
611
661
703
952
2,927
877
894
1,014
1,182
3,967
1,437
1,445
1,434
1,656
5,972
1,440
1,459
1,480
1,775
6,154
1,679
1,699
1,787
1,986
7,151
309
327
334
329
1,299
287
332
330
385
1,334
356
368
374
383
1,481
1,746
1,772
1,768
1,985
7,271
1,727
1,791
1,810
2,160
7,488
2,035
2,067
2,161
2,369
8,632
Memo: Infonet and Albacom included above - Traditional
31
31
41
42
39
40
162
New Wave
79
79
158
147
164
164
633
110
110
199
189
203
204
795
Exchange lines/ISDN - connection and rental
Calls
Private Circuits
Transit, conveyance, interconnect circuits and other
wholesale (incl. FRIACO)
Other
Total Revenue (Incl. Infonet and Albacom)
Q1
Memo: Internal Revenue
Total Global Services Reported Revenue
Q1
£m
Total
£m
606
333
444
* Q1 - Q3 2005/6 numbers revised split between IT Services and Mobility
Q4 - 2005/06
Page 3c - Global Services
BT Group Plc
2004/5
Summary Cost Analysis
Net staff costs before leaver costs^
Leaver costs
Net staff costs (including leaver costs)
Other operating costs
Sub total
POLO's
Depreciation and amortisation
Amortisation of acquired intangibles
Total costs*
Q1
£m
898
102
1,000
1,285
2,285
988
700
3,973
Q2
£m
859
8
867
1,371
2,238
964
704
3,906
Q3
£m
929
12
941
1,370
2,311
880
695
3,886
2005/6
Q4
£m
980
44
1,024
1,502
2,526
893
745
4,164
Total
£m
3,666
166
3,832
5,528
9,360
3,725
2,844
15,929
Q1
£m
965
6
971
1,436
2,407
1,009
706
3
4,125
Q2
£m
1,002
37
1,039
1,444
2,483
989
690
2
4,164
Q3
£m
980
23
1,003
1,520
2,523
1,032
707
3
4,265
Q4
£m
986
67
1,053
1,713
2,766
1,015
770
3
4,554
Total
£m
3,933
133
4,066
6,113
10,179
4,045
2,873
11
17,108
* Under IFRS basis and before specific items
^ Net Staff Costs is total staff costs less own work capitalised
Q4 - 2005/06
Page 4
BT Group Plc
Capex by Line of Business
BT Retail
Q1
Q2
£m
£m
2003/4
Q3
Q4
£m
£m
Total
Q1
Q2
£m
£m
£m
2004/5
Q3
Q4
£m
£m
Total
Q1
2005/6
Q2
Q3
£m
£m
£m
£m
Q4
Total
£m
£m
24
19
35
34
112
31
41
44
54
170
35
33
32
215
11
54
89
369
232
22
46
109
409
270
37
49
134
490
249
17
64
216
546
966
87
213
548
1,814
269
30
45
133
477
274
25
50
199
548
268
31
73
142
514
225
14
62
141
442
1,036
100
230
615
1,981
257
10
46
174
487
228
8
52
156
444
238
9
45
199
491
227
950
5
32
43
186
316
845
591 2,013
Solutions and C&SI
UK Networks
Other
BT Global Services
36
24
37
97
25
35
42
102
19
33
59
111
41
39
90
170
121
131
228
480
47
37
60
144
61
35
65
161
66
24
51
141
86
25
48
159
260
121
224
605
51
27
64
142
49
32
90
171
55
23
91
169
61
33
126
220
216
115
371
702
Others (includes Fleet and Property)
62
48
63
94
267
42
53
71
89
255
52
46
67
109
274
552
578
699
844
2,673
694
803
770
744
3,011
716
694
759
Access
Switch
Transmission
Products/Systems Support
BT Wholesale
Total
Q4 - 2005/06
Page 5
53
153
973 3,142
BT Group Plc
Total Fixed Network Calls
Sep-05
Dec-05
Mar-06
Internet Related and Other Non Geo
Fixed to Mobile
Total Non Geographic Calls
15.61
2.26
17.88
14.80
2.34
17.13
14.83
2.34
17.18
14.81
2.31
17.12
13.94
2.37
16.31
13.06
2.37
15.43
12.51
2.29
14.79
12.45
2.26
14.70
10.93
2.21
13.13
10.13
2.20
12.33
9.33
2.13
11.46
8.68
2.08
10.76
7.51
2.13
9.64
6.86
2.08
8.94
6.20
2.02
8.22
5.87
1.99
7.86
Local
National
International
Total Geographic
12.96
6.58
0.57
20.11
12.66
6.59
0.57
19.83
13.16
6.65
0.58
20.39
12.81
6.52
0.57
19.91
12.04
6.14
0.56
18.74
11.67
6.09
0.55
18.31
11.89
6.07
0.56
18.51
11.78
6.09
0.55
18.43
10.61
5.53
0.52
16.66
10.34
5.51
0.52
16.37
10.42
5.46
0.52
16.40
10.15
5.33
0.50
15.98
9.53
5.09
0.49
15.11
9.02
4.90
0.48
14.40
9.15
4.87
0.47
14.49
9.01
4.87
0.47
14.35
Total Retail
37.98
36.96
37.56
37.03
35.04
33.74
33.30
33.13
29.79
28.70
27.86
26.74
24.75
23.34
22.71
22.21
Freephone and FRIACO
18.03
18.80
20.83
22.90
23.20
22.10
22.23
23.64
20.88
18.55
16.71
15.84
12.83
9.90
8.38
7.16
BT Group Originating Calls*
56.01
55.76
58.39
59.93
58.24
55.84
55.54
56.77
50.67
47.25
44.57
42.58
37.58
33.24
31.09
29.37
Jun-02 Sep-02 Dec-02 Mar-03 Jun-03 Sep-03 Dec-03 Mar-04 Jun-04 Sep-04 Dec-04 Mar-05 Jun-05
Sep-05
Dec-05
Mar-06
Quarterly Minutes (billions)
Jun-02 Sep-02 Dec-02 Mar-03 Jun-03 Sep-03 Dec-03 Mar-04 Jun-04 Sep-04 Dec-04 Mar-05 Jun-05
* Excluding Payphones and Directories (c0.3bn mins/qtr)
Total Fixed Network Calls
Quarterly Year on Year Minutes Change
Internet Related and Other Non Geo
Fixed to Mobile
Total Non Geographic Calls
(3)%
5%
(2)%
(8)%
7%
(6)%
(8)%
6%
(6)%
(11)%
5%
(9)%
(11)%
5%
(9)%
(12)%
1%
(10)%
(16)%
(2)%
(14)%
(16)%
(2)%
(14)%
(22)%
(7)%
(19)%
(22)%
(7)%
(20)%
(25)%
(7)%
(23)%
(30)%
(8)%
(27)%
(31)%
(4)%
(27)%
(32)%
(6)%
(27)%
(34)%
(5)%
(28)%
(32)%
(4)%
(27)%
Local
National
International
Total Geographic
(4)%
(3)%
(9)%
(4)%
(5)%
(3)%
(11)%
(4)%
(4)%
(2)%
(8)%
(3)%
(6)%
(4)%
(4)%
(5)%
(7)%
(7)%
(3)%
(7)%
(8)%
(8)%
(3)%
(8)%
(10)%
(9)%
(3)%
(9)%
(8)%
(7)%
(4)%
(7)%
(12)%
(10)%
(7)%
(11)%
(11)%
(10)%
(6)%
(11)%
(12)%
(10)%
(7)%
(11)%
(14)%
(12)%
(9)%
(13)%
(10)%
(8)%
(6)%
(9)%
(13)%
(11)%
(7)%
(12)%
(12)%
(11)%
(9)%
(12)%
(11)%
(9)%
(8)%
(10)%
Total Retail
(3)%
(5)%
(5)%
(7)%
(8)%
(9)%
(11)%
(11)%
(15)%
(15)%
(16)%
(19)%
(17)%
(19)%
(18)%
(17)%
Freephone and FRIACO
149%
102%
70%
38%
29%
18%
7%
3%
(10)%
(16)%
(25)%
(33)%
(39)%
(47)%
(50)%
(55)%
BT Group Originating Calls*
21%
16%
13%
6%
4%
0%
(5)%
(5)%
(13)%
(15)%
(20)%
(25)%
(26)%
(30)%
(30)%
(31)%
Q4 - 2005/06
Page 6
BT Group Plc
Exchange Lines ('000)
Product Group Summary
Jun-02
Sep-02
Dec-02
Mar-03
Jun-03
Sep-03
Dec-03
Mar-04
Jun-04
Sep-04
Dec-04
Mar-05
Jun-05
Sep-05
Dec-05
Mar-06
Retail
Business Voice
Business ISDN
Business Broadband
Major Corporate Broadband *
Total Business
5,702
3,358
59
3
9,122
5,661
3,425
78
5
9,169
5,614
3,468
103
8
9,193
5,570
3,492
136
10
9,208
5,539
3,519
158
20
9,236
5,483
3,528
184
26
9,221
5,395
3,524
218
33
9,170
5,324
3,500
247
40
9,111
5,260
3,476
272
47
9,055
5,148
3,452
297
55
8,952
5,043
3,413
326
65
8,847
4,976
3,382
347
75
8,780
4,895
3,311
371
83
8,660
4,789
3,254
396
90
8,529
4,735
3,207
428
99
8,469
4,645
3,152
453
103
8,353
Residential Voice
Residential ISDN
Residential Broadband
Total Residential
19,735
300
110
20,145
19,744
303
150
20,197
19,790
301
205
20,296
19,775
290
293
20,358
19,716
280
378
20,374
19,679
264
455
20,398
19,683
243
578
20,504
19,649
221
680
20,550
19,554
198
783
20,535
19,497
170
931
20,598
19,467
140
1,100
20,707
19,405
115
1,330
20,850
19,086
93
1,486
20,665
18,701
74
1,625
20,400
18,360
61
1,801
20,222
17,863
49
2,028
19,940
Total Voice
Total ISDN
Total Broadband (incl. Major Corporates)
25,437
3,658
172
25,405
3,728
233
25,404
3,769
316
25,345
3,782
439
25,255
3,799
556
25,162
3,792
665
25,078
3,767
829
24,973
3,721
967
24,814
3,674
1,102
24,645
3,622
1,283
24,510
3,553
1,491
24,381
3,497
1,752
23,981
3,404
1,940
23,490
3,328
2,111
23,095
3,268
2,328
22,508
3,201
2,584
Total Retail Lines
29,267
29,366
29,489
29,566
29,610
29,619
29,674
29,661
29,590
29,550
29,554
29,630
29,325
28,929
28,691
28,293
277
391
555
800
1,058
1,339
1,753
2,215
2,687
3,294
4,107
4,932
5,598
6,229
6,928
7,591
BT Wholesale
BT Wholesale Broadband Connections
* Sold to Major Corporates as Connectivity and not as ISP.
Q4 - 2005/06
Page 7
BT Group Plc
BT Together Packages ('000)
Total
Option 1
Option 2
Option 3
BTT Local
Mar-02
Jun-02
Sep-02
Dec-02 Mar-03
Jun-03
Sep-03
Dec-03
Mar-04
Jun-04
Sep-04
Dec-04
Mar-05
Jun-05
Sep-05
Dec-05
Mar-06
8,590
8,736
8,814
8,883
8,894
8,873
8,934
8,956
8,859
8,991
17,617
17,599
17,560
17,268
16,914
16,609
16,158
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
5,100
1,087
82
2,604
5,255
1,173
210
2,296
5,379
1,220
274
2,083
5,419
1,218
324
1,898
5,609
1,250
433
1,699
14,270
1,269
515
1,563
14,314
1,290
556
1,439
14,326
1,317
582
1,335
14,119
1,344
582
1,223
13,836
1,387
575
1,116
13,600
1,409
573
1,027
13,192
1,442
586
938
BT Mobility Connections ('000)
Mar-02
Jun-02
Sep-02
Dec-02 Mar-03
Total
Business
Consumer
Q4 - 2005/06
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
Jun-03
Sep-03
Dec-03
Mar-04
Jun-04
Sep-04
Dec-04
Mar-05
Jun-05
Sep-05
Dec-05
Mar-06
27
57
70
106
145
215
305
341
372
370
350
334
341
27
N/A
51
6
59
11
82
24
104
41
127
88
144
161
162
179
185
187
196
174
204
146
209
125
214
127
Page 8
BT Group Plc
Average Revenue per Consumer Household *
Jun-02
Sep-02
Dec-02
Mar-03
Jun-03
Sep-03
Dec-03
Mar-04
Jun-04
Sep-04
Dec-04
Mar-05
Jun-05
Sep-05
Dec-05
Mar-06
£
£
£
£
£
£
£
£
£
£
£
£
£
£
£
£
Annual revenue
266
269
270
271
272
270
268
266
265
261
258
254
252
251
250
251
Contracted**
55%
55%
56%
56%
56%
57%
57%
58%
59%
60%
62%
64%
65%
66%
67%
67%
Non-contracted
45%
45%
44%
44%
44%
43%
43%
42%
41%
40%
38%
36%
35%
34%
33%
33%
* Rolling 12 month consumer revenue, less mobile polos, divided by average number of primary lines
** Includes line rental, broadband, select services and packages.
Q4 - 2005/06
Page 9
BT Group Plc
Fixed to Fixed Voice Market Share *
FY 03
FY 04
FY 05
FY 06
Residential
74%
70%
64%
58%
Business
46%
44%
42%
41%
* BT annual estimates: Local, national, international and non-geographic voice minutes
Q4 - 2005/06
Page 10
BT Group Plc
CPS Volumes ('000)
Mar-02
Number of users*
Net adds in quarter
72
Jun-02 Sep-02 Dec-02 Mar-03
Jun-03 Sep-03 Dec-03 Mar-04
Jun-04 Sep-04 Dec-04 Mar-05
Jun-05 Sep-05 Dec-05 Mar-06
214
381
648
1,044
1,622
2,120
2,725
3,299
3,723
4,169
4,571
4,909
5,291
5,554
5,779
6,067
142
167
267
396
578
498
605
574
424
446
402
338
382
263
225
288
* CPS numbers include those customers who have migrated from Indirect Access
WLR ('000)
Jun-02 Sep-02 Dec-02 Mar-03
Analogue lines /
ISDN Channels
51
57
72
91
Jun-03 Sep-03 Dec-03 Mar-04
121
180
291
377
Jun-04 Sep-04 Dec-04 Mar-05
491
630
825
1,026
Jun-05 Sep-05 Dec-05 Mar-06
1,450
1,882
2,333
2,874
LLU Volumes ('000)
Jun-02 Sep-02 Dec-02 Mar-03
Full and Shared
loops
Q4 - 2005/06
1
1
2
3
Jun-03 Sep-03 Dec-03 Mar-04
6
8
8
Page 11
11
Jun-04 Sep-04 Dec-04 Mar-05
14
20
28
41
Jun-05 Sep-05 Dec-05 Mar-06
72
122
192
356
BT Group Plc