Performance Indicators - Q1 2006/7 Description Page Profit & Loss 1 External Revenue by Segment 2 External Revenue Analysis / Sales Order Value 3 External Revenue Analysis - BT Retail 3a External Revenue Analysis - BT Wholesale 3b External Revenue Analysis - BT Global Services 3c External Revenue Analysis - Openreach 3d Summary Cost Analysis 4 Capex 5 Total Call Volumes / Growth / Market Share 6 Exchange Lines 7 BTTogether Packages / Retail Mobility Connections / Consumer Revenue per Consumer Household 8 Carrier Pre Select / Wholesale Line Rental / Local Loop Unbundling 9 Q1 - 2006/07 BT Group Plc BT Group Results £m unless stated Revenue BT Retail BT Wholesale BT Global Services Openreach Other Eliminations Group Revenue Leaver costs EBITDA Inc. leaver costs BT Retail BT Wholesale BT Global Services Openreach Other Group EBITDA 2005/06 Q1 Restated BT Group 2,120 1,814 2,067 1,294 6 (2,570) 4,731 6 Better / (worse) vs Pr Year % (2.5) 1.8 4.3 (2.7) (16.7) 3.9 2.8 - 2006/07 Q1 Actual BT Group 2005/06 Q2 Restated BT Group 2005/06 Q3 Actual Restated 2005/06 Q4 Restated BT Group 2005/06 Full Year Restated BT Group 2,068 1,847 2,155 1,259 5 (2,470) 4,864 2,136 1,813 2,102 1,271 4 (2,559) 4,767 2,116 1,848 2,197 1,278 3 (2,560) 4,882 2,135 1,868 2,406 1,299 5 (2,579) 5,134 8,507 7,343 8,772 5,142 18 (10,268) 19,514 24 37 23 67 133 155 468 219 507 8 1,357 16.1 1.9 (3.7) (7.3) 200.0 0.4 180 477 211 470 24 1,362 189 464 198 482 15 1,348 175 481 223 487 15 1,381 197 448 286 507 (7) 1,431 716 1,861 926 1,983 31 5,517 Depreciation & amortisation of intangibles BT Retail BT Wholesale BT Global Services Openreach Other Group Depreciation 34 271 152 186 66 709 (17.6) (5.2) 2.6 5.9 16.7 0.8 40 285 148 175 55 703 39 274 158 188 33 692 36 271 160 196 47 710 38 286 168 230 51 773 147 1,102 638 800 197 2,884 Op Profit Inc. leaver costs BT Retail BT Wholesale BT Global Services Openreach Other Underlying Group Op Profit 121 197 67 321 (58) 648 15.7 (2.5) 6.0 8.1 46.6 1.7 140 192 63 295 (31) 659 150 190 40 294 (18) 656 139 210 63 291 (32) 671 159 162 118 277 (58) 658 569 759 288 1,183 (166) 2,633 (142) 5 511 (12) 499 (129) 4 25.2% 374 67.6 60.0 20.4 23.2 (17.1) 24.1 (46) 2 615 0 615 (151) 0 24.6% 464 (100) 3 559 (70) 489 (139) 21 24.9% 371 (129) 3 545 0 545 (134) 0 24.6% 411 4.5 4.4 8,471 716 8,121 24.4 27.3 0.1 4.9 5.6 5.6 8,314 715 7,727 5.0 4.4 4.30 8,456 694 8,133 4.9 4.9 (101) 5 562 (55) 507 (131) 16 23.3% 392 1 5.1 4.7 7.60 8,354 973 7,534 (472) 16 2,177 (137) 2,040 (533) 41 24.5% 1,548 1 19.5 18.4 11.90 8,422 3,142 7,534 Net Finance Costs Share of post tax profits/losses of associates and joint ventures Underlying PBT Specific Items : Net gains (losses) Reported PBT Tax - Underlying Tax on specific items Tax rate Net Income Memo: Minority Interest EPS before specific items EPS after specific items Proposed Dividend Average Number of Shares in Issue Capital Expenditure Net Debt Q1 - 2006/07 Page 1 8,407 759 8,113 BT Group plc 2004/5 EXTERNAL REVENUE BY SEGMENT Consumer Major Corporate Business Wholesale / Global Carrier Other Total 2005/6 Q1 Q2 Q3 Q4 £m 1,416 1,391 617 1,088 7 4,519 £m 1,410 1,412 624 1,102 6 4,554 £m 1,400 1,440 600 1,090 6 4,536 £m 1,373 1,693 601 1,147 6 4,820 Total £m 5,599 5,936 2,442 4,427 25 18,429 2006/7 Q1 Q2 Q3 Q4 Total Q1 £m 1,324 1,597 586 1,218 6 4,731 £m 1,336 1,629 583 1,215 4 4,767 £m 1,324 1,732 568 1,255 3 4,882 £m 1,312 1,922 587 1,308 5 5,134 £m 5,296 6,880 2,324 4,996 18 19,514 £m 1,252 1,699 588 1,319 6 4,864 Q1 Q2 Q4 Total (6.5%) 14.8% (5.0%) 11.9% n/m 4.7% (5.2%) 15.4% (6.6%) 10.3% n/m 4.7% Headline Year-on-Year Growth EXTERNAL REVENUE BY SEGMENT Consumer Major Corporate Business Wholesale / Global Carrier Other Total 2005/6 Q3 (5.4%) 20.3% (5.3%) 15.1% n/m 7.6% (4.4%) 13.5% (2.3%) 14.0% n/m 6.5% (5.4%) 15.9% (4.8%) 12.9% n/m 5.9% 2006/7 Q1 (5.4%) 6.4% 0.3% 8.3% n/m 2.8% Underlying Year-on-Year Growth - excluding impact of mobile termination and revenues from Infonet and Albacom (for 2005/6) EXTERNAL REVENUE BY SEGMENT Consumer Major Corporate Business Wholesale / Global Carrier Other Total Q1 - 2006/07 Page 2 Q1 Q2 (4.9%) 4.2% (2.8%) 16.8% n/m 3.4% (4.5%) 5.6% (4.8%) 11.6% n/m 2.5% 2005/6 Q3 (5.4%) 8.9% (5.3%) 11.6% n/m 3.2% Q4 (4.4%) 8.9% (2.3%) 13.6% n/m 4.7% Total (4.8%) 7.0% (3.8%) 13.4% n/m 3.4% 2006/7 Q1 (5.4%) 6.4% 0.3% 8.3% n/m 2.8% BT Group Plc 2004/5 EXTERNAL REVENUE ANALYSIS BT Group Q1 £m Exchange lines/ISDN - connection and rental Calls Private Circuits Transit, conveyance, interconnect circuits, WLR and other wholesale (incl. FRIACO) Other Q2 £m Q3 £m 2005/6 Q4 £m Total £m Q1 £m Q2 £m Q3 £m 2006/7 Q4 £m Total £m Q1 £m 918 982 326 959 888 325 952 820 325 934 799 316 3,763 3,489 1,292 921 764 314 912 749 302 889 730 322 881 713 302 3,603 2,956 1,240 876 685 309 657 700 650 699 619 685 599 726 2,525 2,810 630 717 634 731 636 698 655 732 2,555 2,878 661 692 3,583 3,521 3,401 3374 13,879 3,346 3,328 3,275 3283 13,232 3,223 Networked IT Services Broadband and LLU Mobility Other 634 186 43 73 699 199 49 86 738 253 55 89 995 292 58 101 3,066 930 205 349 899 314 66 106 914 350 69 106 1,038 374 75 120 1,214 421 82 134 4,065 1,459 292 466 981 454 71 135 Total New Wave 936 1,033 1,135 1,446 4,550 1,385 1,439 1,607 1,851 6,282 1,641 4,519 4,554 4,536 4,820 18,429 4,731 4,767 4,882 5,134 19,514 4,864 31 31 41 42 39 40 162 79 110 79 110 158 199 147 189 164 203 164 204 633 795 Total Traditional Total Revenue (Incl. Infonet and Albacom) Memo: Infonet and Albacom in ext rev above - Traditional for 2004/5 and 2005/6 Q1 - 2006/07 New Wave Page 3 BT Group Plc 2004/5 EXTERNAL REVENUE ANALYSIS Retail Exchange lines/ISDN - connection and rental Calls Private Circuits Transit, conveyance, interconnect circuits, WLR and other wholesale (incl. FRIACO) Other Q1 £m Q2 £m Q3 £m 2005/6 Q4 £m Total £m Q1 £m Q2 £m Q3 £m 2006/7 Q4 £m Total £m Q1 £m 752 875 43 801 787 47 795 729 48 780 710 35 3,128 3,101 173 766 678 41 754 664 41 741 650 41 736 631 35 2,997 2,623 158 719 603 34 266 277 272 254 1,069 260 272 257 253 1,042 251 1,936 1,912 1,844 1,779 7,471 1,745 1,731 1,689 1,655 6,820 1,607 Networked IT Services Broadband and LLU Mobility Other 56 108 17 14 73 111 23 18 72 131 30 19 83 146 32 26 284 496 102 77 75 159 27 17 73 176 30 26 83 185 31 29 102 198 27 44 333 718 115 116 83 212 26 49 Total New Wave 195 225 252 287 959 278 305 328 371 1,282 370 Total External Revenue 2,131 2,137 2,096 2,066 8,430 2,023 2,036 2,017 2,026 8,102 1,977 Memo: Internal Revenue 53 68 64 83 268 97 100 99 109 405 91 2,184 2,205 2,160 2,149 8,698 2,120 2,136 2,116 2,135 8,507 2,068 Total Traditional Total Retail Reported Revenue Shading = not restated for proforma Openreach Q1 - 2006/07 Page 3a - Retail BT Group Plc 2004/5 EXTERNAL REVENUE ANALYSIS Wholesale Q1 £m Q2 £m Q3 £m 2005/6 Q4 £m Total £m Q1 £m Q2 £m Q3 £m 2006/7 Q4 £m Total £m Q1 £m Exchange lines/ISDN - connection and rental Calls Private Circuits Transit, conveyance, interconnect circuits, WLR and other wholesale (incl. FRIACO) Other 154 155 155 167 631 161 150 169 158 638 158 657 - 650 - 619 - 599 - 2,525 - 587 - 587 - 575 - 582 - 2,332 - 574 - Total Traditional 811 805 774 766 3,156 748 737 744 740 2,970 732 71 59 79 68 110 70 132 75 392 272 130 89 147 80 152 91 159 90 588 350 179 86 Total New Wave 130 147 180 207 664 219 227 243 249 938 265 Total External Revenue 941 952 954 973 3,820 967 964 987 989 3,908 997 Memo: Internal Revenue 1,332 1,311 1,318 1,314 5,275 847 849 861 879 3,435 850 Total Wholesale Reported Revenue 2,273 2,263 2,272 2,287 9,095 1,814 1,813 1,848 1,868 7,343 1,847 Networked IT Services Broadband and LLU Mobility Other Shading = not restated for proforma Openreach Q1 - 2006/07 Page 3b - Wholesale BT Group Plc 2004/5 EXTERNAL REVENUE ANALYSIS Global Services 2006/7 2005/6 Q1 £m 166 107 129 Q2 £m 158 101 123 Q3 £m 157 91 122 Q4 £m 154 89 114 Total £m 635 388 488 Q1 £m 155 86 112 Q2 £m 158 85 111 Q3 £m 148 80 112 Q4 £m 145 82 109 Total £m 606 333 444 Q1 £m 157 82 117 427 416 407 466 1,716 451 455 438 474 1,818 441 Total Traditional 829 798 777 823 3,227 804 809 778 810 3,201 797 Networked IT Services Broadband and LLU Mobility Other 578 7 26 - 626 9 26 - 666 12 25 - 912 14 26 - 2,782 42 103 - 824 14 39 - 841 14 39 - 955 15 44 - 1,112 15 55 - 898 14 45 - Total New Wave 611 661 703 952 2,927 877 894 1,014 1,182 3,732 58 177 3,967 1,440 1,459 1,480 1,775 6,154 1,681 1,703 1,792 1,992 7,168 1,754 287 332 330 385 1,334 386 399 405 414 1,604 401 1,727 1,791 1,810 2,160 7,488 2,067 2,102 2,197 2,406 8,772 2,155 Memo: Infonet and Albacom in Ext rev above - Traditional 31 31 41 42 39 40 162 for 2004/5 and 2005/6 79 79 158 147 164 164 633 110 110 199 189 203 204 795 Q3 £m 1,194 8,103 Q4 £m 1,086 5,391 Exchange lines/ISDN - connection and rental Calls Private Circuits Transit, conveyance, interconnect circuits, WLR and other wholesale (incl. FRIACO) Other Total Revenue (Incl. Infonet and Albacom) Memo: Internal Revenue Total Global Services Reported Revenue New Wave 957 Shading = not restated for proforma Openreach SOLUTIONS AND C&SI SALES ORDER VALUE Total order intake Rolling 12 months order intake Q1 - 2006/07 Q1 £m 1,276 6,240 Q2 £m 852 6,531 2004/5 Q3 £m 1,235 5,688 Q4 £m 3,798 7,161 Page 3c - Global Services Q1 £m 2,359 8,244 2005/6 Q2 £m 752 8,144 2006/7 Q1 £m 1,041 4,073 BT Group Plc 2004/5 EXTERNAL REVENUE ANALYSIS Openreach Exchange lines/ISDN - connection and rental Calls Private Circuits Transit, conveyance, interconnect circuits, WLR and other wholesale (incl. FRIACO) Other Q1 £m Q2 £m 2005/6 Q3 £m Q4 £m Total £m Q1 £m Q2 £m 2006/7 Q3 £m Q4 £m Total £m Q1 £m - - - - - - - - - - - - - - - - 42 - 47 - 61 - 73 - 223 - 81 - 42 47 61 73 223 81 11 - 13 - 22 - 49 - 49 - Total New Wave 11 13 22 49 95 95 Total Revenue 53 60 83 122 318 130 Memo: Internal Revenue 1,241 1,211 1,195 1,177 4,824 1,129 Total Openreach Reported Revenue 1,294 1,271 1,278 1,299 5,142 1,259 Total Traditional Networked IT Services Broadband and LLU Mobility Other - - - - - 49 Shading = not restated for proforma Openreach Q1 - 2006/07 Page 3d - Openreach BT Group Plc 2004/5 Summary Cost Analysis Staff costs before leaver costs Leaver costs Staff costs (including leaver costs) Other operating costs Own work capitalised Sub total POLO's Depreciation and amortisation Amortisation of acquired intangibles Total costs* Q1 £m 1,070 102 1,172 1,285 (172) 2,285 988 700 3,973 Q2 £m 1,065 8 1,073 1,371 (206) 2,238 964 704 3,906 Q3 £m 1,098 12 1,110 1,370 (169) 2,311 880 695 3,886 2006/7 2005/6 Q4 £m 1,155 44 1,199 1,502 (175) 2,526 893 745 4,164 Total £m 4,388 166 4,554 5,528 (722) 9,360 3,725 2,844 15,929 Q1 £m 1,156 6 1,162 1,436 (191) 2,407 1,009 706 3 4,125 Q2 £m 1,210 37 1,247 1,444 (208) 2,483 989 690 2 4,164 Q3 £m 1,226 23 1,249 1,520 (246) 2,523 1,032 707 3 4,265 Q4 £m 1,241 67 1,308 1,713 (255) 2,766 1,015 770 3 4,554 Total £m 4,833 133 4,966 6,113 (900) 10,179 4,045 2,873 11 17,108 Q1 £m 1,256 24 1,280 1,519 (253) 2,546 1,006 700 3 4,255 * Under IFRS basis and before specific items Q1 - 2006/07 Page 4 BT Group Plc Capex by Line of Business BT Retail Q1 Q2 £m £m 31 41 2004/5 Q3 Q4 £m 44 £m 54 Total Q1 2005/6 Q2 Q3 £m £m £m 170 Openreach £m 35 33 32 257 247 Q4 Total 2006/7 Q1 £m £m £m 53 153 40 270 265 1,039 271 Access Switch Transmission Products/Systems Support BT Wholesale 269 30 45 133 477 274 25 50 199 548 268 31 73 142 514 225 14 62 141 442 1,036 100 230 615 1,981 20 10 32 168 230 20 8 39 130 197 19 9 35 158 221 22 5 33 266 326 81 32 139 722 974 16 2 20 162 200 Solutions and C&SI UK Networks Other BT Global Services 47 37 60 144 61 35 65 161 66 24 51 141 86 25 48 159 260 121 224 605 51 27 64 142 49 32 90 171 55 23 91 169 61 33 126 220 216 115 371 702 53 24 72 149 42 53 71 89 255 52 46 67 109 274 55 694 803 770 744 3,011 716 694 759 973 3,142 715 Others (includes Fleet and Property) Total Shading = not restated for proforma Openreach Q1 - 2006/07 Page 5 BT Group Plc Total Fixed Network Calls Quarterly Minutes (billions) Jun-03 Sep-03 Dec-03 Mar-04 Jun-04 Sep-04 Dec-04 Mar-05 Jun-05 Sep-05 Dec-05 Mar-06 Jun-06 Internet Related and Other Non Geo Fixed to Mobile Total Non Geographic Calls 13.94 2.37 16.31 13.06 2.37 15.43 12.51 2.29 14.79 12.45 2.26 14.70 10.93 2.21 13.13 10.13 2.20 12.33 9.33 2.13 11.46 8.68 2.08 10.76 7.51 2.13 9.64 6.86 2.08 8.94 6.20 2.02 8.22 5.87 1.99 7.86 5.00 1.99 6.99 Local National International Total Geographic 12.04 6.14 0.56 18.74 11.67 6.09 0.55 18.31 11.89 6.07 0.56 18.51 11.78 6.09 0.55 18.43 10.61 5.53 0.52 16.66 10.34 5.51 0.52 16.37 10.42 5.46 0.52 16.40 10.15 5.33 0.50 15.98 9.53 5.09 0.49 15.11 9.02 4.90 0.48 14.40 9.15 4.87 0.47 14.49 9.01 4.87 0.47 14.35 8.20 4.47 0.45 13.12 Total Retail 35.04 33.74 33.30 33.13 29.79 28.70 27.86 26.74 24.75 23.34 22.71 22.21 20.11 Freephone and FRIACO 23.20 22.10 22.23 23.64 20.88 18.55 16.71 15.84 12.83 9.90 8.38 7.16 5.96 BT Group Originating Calls* 58.24 55.84 55.54 56.77 50.67 47.25 44.57 42.58 37.58 33.24 31.09 29.37 26.07 Quarterly Year on Year Minutes Change Jun-03 Sep-03 Dec-03 Mar-04 Jun-04 Sep-04 Dec-04 Mar-05 Jun-05 Sep-05 Dec-05 Mar-06 Jun-06 Internet Related and Other Non Geo Fixed to Mobile Total Non Geographic Calls (11)% 5% (9)% (12)% 1% (10)% (16)% (2)% (14)% (16)% (2)% (14)% (22)% (7)% (19)% (22)% (7)% (20)% (25)% (7)% (23)% (30)% (8)% (27)% (31)% (4)% (27)% (32)% (6)% (27)% (34)% (5)% (28)% (32)% (4)% (27)% (33)% (7)% (28)% Local National International Total Geographic (7)% (7)% (3)% (7)% (8)% (8)% (3)% (8)% (10)% (9)% (3)% (9)% (8)% (7)% (4)% (7)% (12)% (10)% (7)% (11)% (11)% (10)% (6)% (11)% (12)% (10)% (7)% (11)% (14)% (12)% (9)% (13)% (10)% (8)% (6)% (9)% (13)% (11)% (7)% (12)% (12)% (11)% (9)% (12)% (11)% (9)% (8)% (10)% (14)% (12)% (8)% (13)% Total Retail (8)% (9)% (11)% (11)% (15)% (15)% (16)% (19)% (17)% (19)% (18)% (17)% (19)% Freephone and FRIACO 29% 18% 7% 3% (10)% (16)% (25)% (33)% (39)% (47)% (50)% (55)% (54)% BT Group Originating Calls* 4% 0% (5)% (5)% (13)% (15)% (20)% (25)% (26)% (30)% (30)% (31)% (31)% * Excluding Payphones and Directories (c0.3bn mins/qtr) Total Fixed Network Calls Fixed to Fixed Voice Market Share * FY 04 FY 05 FY 06 Residential 70% 64% 58% Business 44% 42% 41% * BT annual estimates: Local, national, international and non-geographic voice minute Q1 - 2006/07 Page 6 BT Group Plc Exchange Lines ('000) Product Group Summary Jun-03 Sep-03 Dec-03 Mar-04 Jun-04 Sep-04 Dec-04 Mar-05 Jun-05 Sep-05 Dec-05 Mar-06 Jun-06 Retail Business Voice Business ISDN Business Broadband Major Corporate Broadband Total Business 5,539 3,519 158 20 9,236 5,483 3,528 184 26 9,221 5,395 3,524 218 33 9,170 5,324 3,500 247 40 9,111 5,260 3,476 272 47 9,055 5,148 3,452 297 55 8,952 5,043 3,413 343 65 8,864 4,976 3,382 366 75 8,799 4,895 3,311 390 83 8,679 4,789 3,254 416 90 8,549 4,735 3,207 448 99 8,489 4,645 3,152 481 103 8,381 4,558 3,100 507 106 8,271 Residential Voice Residential ISDN Residential Broadband Total Residential 19,716 280 378 20,374 19,679 264 455 20,398 19,683 243 578 20,504 19,649 221 680 20,550 19,554 198 783 20,535 19,497 170 931 20,598 19,467 140 1,101 20,708 19,405 115 1,339 20,859 19,086 93 1,508 20,687 18,701 74 1,661 20,436 18,360 61 1,863 20,284 17,863 49 2,084 19,996 17,219 41 2,213 19,473 Total Voice Total ISDN Total Broadband (incl. Major Corporates) 25,255 3,799 556 25,162 3,792 665 25,078 3,767 829 24,973 3,721 967 24,814 3,674 1,102 24,645 3,622 1,283 24,510 3,553 1,509 24,381 3,497 1,780 23,981 3,404 1,981 23,490 3,328 2,167 23,095 3,268 2,410 22,508 3,201 2,668 21,777 3,141 2,826 Total Retail Lines 29,610 29,619 29,674 29,661 29,590 29,550 29,572 29,658 29,366 28,985 28,773 28,377 27,744 1,058 1,339 1,753 2,215 2,687 3,294 4,182 5,023 5,713 6,348 7,078 7,760 8,071 BT Wholesale BT Wholesale Broadband Connections Broadband numbers adjusted from Dec-04. This is due to all data now being sourced from equivalent BT Wholesale systems and also from the inclusion of BT own use and test lines Q1 - 2006/07 Page 7 BT Group Plc BT Together Packages ('000) Jun-03 Sep-03 Dec-03 Mar-04 Jun-04 Sep-04 Dec-04 Mar-05 Jun-05 Sep-05 Dec-05 Mar-06 Jun-06 Total 8,873 8,934 8,956 8,859 8,991 17,617 17,599 17,560 17,268 16,914 16,609 16,158 15,563 Option 1 Option 2 Option 3 BTT Local 5,100 1,087 82 2,604 5,255 1,173 210 2,296 5,379 1,220 274 2,083 5,419 1,218 324 1,898 5,609 1,250 433 1,699 14,270 1,269 515 1,563 14,314 1,290 556 1,439 14,326 1,317 582 1,335 14,119 1,344 582 1,223 13,836 1,387 575 1,116 13,600 1,409 573 1,027 13,192 1,442 586 938 12,630 1,478 598 857 BT Mobility Connections ('000) Jun-03 Sep-03 Dec-03 Mar-04 Jun-04 Sep-04 Dec-04 Mar-05 Jun-05 Sep-05 Dec-05 Mar-06 Jun-06 Total 57 70 106 145 215 305 341 372 370 350 334 341 337 Business Consumer 51 6 59 11 82 24 104 41 127 88 144 161 162 179 185 187 196 174 204 146 209 125 214 127 219 118 Average Revenue per Consumer Household * Jun-03 Dec-04 Mar-05 Jun-05 Sep-05 Dec-05 Mar-06 Jun-06 £ Sep-03 Dec-03 Mar-04 £ £ £ Jun-04 Sep-04 £ £ £ £ £ £ £ £ £ Annual revenue 272 270 268 266 265 261 258 254 252 251 250 251 253 Contracted** 56% 57% 57% 58% 59% 60% 62% 64% 65% 66% 67% 67% 68% Non-contracted 44% 43% 43% 42% 41% 40% 38% 36% 35% 34% 33% 33% 32% * Rolling 12 month consumer revenue, less mobile polos, divided by average number of primary lines ** Includes line rental, broadband, select services and packages. Q1 - 2006/07 Page 8 BT Group Plc CPS Volumes ('000) Jun-03 Sep-03 Dec-03 Number of users* Net adds in quarter Mar-04 Jun-04 Sep-04 Dec-04 Mar-05 Jun-05 Sep-05 Dec-05 Mar-06 Jun-06 1,622 2,120 2,725 3,299 3,723 4,169 4,571 4,909 5,291 5,554 5,779 6,067 6,335 578 498 605 574 424 446 402 338 382 263 225 288 268 * CPS numbers include those customers who have migrated from Indirect Access External WLR ('000) Jun-03 Sep-03 Dec-03 Analogue lines / ISDN Channels 121 180 291 Mar-04 Jun-04 Sep-04 Dec-04 Mar-05 Jun-05 Sep-05 Dec-05 Mar-06 Jun-06 377 491 630 825 1,026 1,450 1,882 2,333 2,874 3,557 External LLU Volumes ('000) Jun-03 Sep-03 Dec-03 Full and Shared loops Q1 - 2006/07 6 8 8 Mar-04 Jun-04 Sep-04 Dec-04 Mar-05 Jun-05 Sep-05 Dec-05 Mar-06 Jun-06 11 14 20 28 41 72 122 192 356 580 Page 9 BT Group Plc