Key Performance Indicators
Description
Page
External Revenue by Segment
1
External Revenue Analysis / Sales Order Value
2
Summary Cost Analysis
3
Capex
4
Total Call Volumes / Growth
5
Exchange Lines
6
BTTogether Packages / Retail Mobility Connections
7
Consumer Revenue per Consumer Household
8
Market Share
9
Carrier Pre Select & Wholesale Line Rental
10
Issued Q2 - 2004/05
BT Group Plc
2002/3
EXTERNAL REVENUE BY
SEGMENT
Consumer
Major Corporate *
Business
Wholesale / Global Carrier *
Other
Total
2004/5
2003/4
Q1
Q2
Q3
Q4
Total
Q1
Q2
Q3
£m
1,471
1,415
689
999
13
4,587
£m
1,542
1,400
684
1,022
13
4,661
£m
1,545
1,445
677
1,024
10
4,701
£m
1,509
1,534
666
1,065
4
4,778
£m
6,067
5,794
2,716
4,110
40
18,727
£m
1,497
1,416
650
1,017
6
4,586
£m
1,498
1,413
654
999
4
4,568
£m
1,505
1,407
636
1,021
9
4,578
Q4
£m
1,474
1,645
660
993
15
4,787
Total
Q1
Q2
£m
5,974
5,881
2,600
4,030
34
18,519
£m
1,425
1,424
623
1,088
7
4,567
£m
1,421
1,444
629
1,102
6
4,602
* Two customers previously managed by BT Retail (Major Corporate) have moved to BT Wholesale. 2003/04 numbers adjusted by <£30m p.a. to reflect this.
Headline Year-on-Year Growth
EXTERNAL REVENUE BY
SEGMENT
Consumer
Major Corporate
Business
Wholesale / Global Carrier
Other
Total
Q1
1.8%
0.1%
(5.7%)
1.8%
n/m
0.0%
Q2
(2.9%)
0.9%
(4.4%)
(2.3%)
n/m
(2.0%)
2003/4
Q3
Q4
(2.6%) (2.3%)
(2.6%)
7.2%
(6.1%) (0.9%)
(0.3%) (6.8%)
n/m
n/m
(2.6%)
0.2%
Total
(1.5%)
1.5%
(4.3%)
(1.9%)
n/m
(1.1%)
2004/5
Q1
Q2
(4.8%)
0.6%
(4.2%)
7.0%
n/m
(0.4%)
(5.1%)
2.2%
(3.8%)
10.3%
n/m
0.7%
Underlying Year-on-Year Growth - excluding mobile termination impact
EXTERNAL REVENUE BY
SEGMENT
Consumer
Major Corporate
Business
Wholesale / Global Carrier
Other
Total
Issued Q2 - 2004/05
Page 1
Q1
2.3%
0.1%
(5.1%)
3.2%
n/m
0.6%
Q2
(1.7%)
1.1%
(3.1%)
1.9%
n/m
(0.5%)
2003/4
Q3
Q4
(1.7%) (1.4%)
(2.4%)
7.4%
(5.2%)
0.2%
3.1% (3.5%)
n/m
n/m
(1.4%)
1.4%
Total
(0.6%)
1.7%
(3.3%)
1.1%
n/m
0.1%
2004/5
Q1
Q2
(4.0%)
0.8%
(3.4%)
10.6%
n/m
0.8%
(4.3%)
2.5%
(2.9%)
14.4%
n/m
2.1%
BT Group Plc
2002/3
Q3
£m
EXTERNAL REVENUE ANALYSIS
Q1
£m
Q2
£m
Exchange lines/ISDN - connection and rental
Calls
Private Circuits
Transit, conveyance, interconnect circuits and
other wholesale (incl. FRIACO)
Other
947
1,153
413
972
1,186
382
975
1,178
420
955
1,136
408
604
891
652
859
630
856
Total Traditional
4,008
4,051
ICT / Solutions / Syntegra*
Broadband
Mobility*
Other
494
42
5
38
Total New Wave
Total Revenue
Q4
£m
Total
£m
2003/4
Q3
£m
2004/5
Q1
£m
Q2
£m
Q4
£m
Total
£m
Q1
£m
Q2
£m
3,849
4,653
1,623
949
1,120
352
962
1,091
324
939
1,059
348
929
1,044
324
3,779
4,314
1,348
918
982
326
959
888
325
643
855
2,529
3,461
638
817
632
798
597
797
607
805
2,474
3,217
657
748
650
747
4,059
3,997
16,115
3,876
3,807
3740
3709
15,132
3,631
3,569
497
61
9
43
524
56
9
53
632
78
21
50
2,147
237
44
184
552
92
16
50
584
106
17
54
611
128
26
73
799
165
40
74
2,546
491
99
251
634
186
43
73
699
199
49
86
579
610
642
781
2,612
710
761
838
1,078
3,387
936
1,033
4,587
4,661
4,701
4,778
18,727
4,586
4,568
4,578
4,787
18,519
4,567
4,602
* 2003/04 ICT/Mobility revenues adjusted to reflect mobility revenues previously shown under ICT
2002/3
GLOBAL SERVICES SALES ORDER VALUE
Total order intake
Rolling 12 months order intake
Issued Q2 - 2004/05
Q1
£m
584
3,353
Q2
£m
416
2,752
Q3
£m
1,755
4,042
2003/4
Q4
£m
1,656
4,411
Page 2
Q1
£m
2,048
5,875
Q2
£m
561
6,020
Q3
£m
2,078
6,343
2004/5
Q4
£m
2,325
7,012
Q1
£m
1,276
6,240
Q2
£m
852
6,531
BT Group Plc
Summary Cost Analysis
Net staff costs before leaver costs*
Leaver costs
Net staff costs (including leaver costs)
Other operating costs
Sub total
POLO's
Depreciation
Total costs**
Q1
Q2
2002/3
Q3
Q4
Total
Q1
Q2
2003/4
Q3
Q4
Total
Q1
2004/05
Q2
£m
£m
£m
£m
£m
£m
£m
£m
£m
£m
£m
£m
870
156
1,026
1,301
2,327
1,005
732
4,064
853
37
890
1,315
2,205
1,022
748
3,975
833
12
845
1,400
2,245
998
754
3,997
835
71
906
1,514
2,420
915
777
4,112
903
11
914
1,227
2,141
1,039
729
3,909
892
16
908
1,209
2,117
1,027
721
3,865
866
26
892
1,326
2,218
924
731
3,873
875
149
1,024
1,423
2,447
973
740
4,160
875
102
977
1,301
2,278
988
699
3,965
831
8
839
1,401
2,240
965
702
3,907
3,391
276
3,667
5,530
9,197
3,940
3,011
16,148
3,536
202
3,738
5,185
8,923
3,963
2,921
15,807
*2002/3 and 2003/4 numbers restated due to adoption of UITF 38 'Accounting for ESOP trusts' and the related amendments to UITF 17 (revised 2003) 'Employee Share Schemes (Impact <£5m pa)
** pre amortisation & exceptional items
Issued Q2 - 2004/05
Page 3
BT Group Plc
Capex by Line of Business
BT Retail
Q1
Q2
£m
£m
2002/3
Q3
Q4
£m
£m
Total
Q1
Q2
£m
£m
£m
2003/4
Q3
Q4
£m
£m
Total
£m
2004/5
Q1
Q2
£m
£m
19
25
25
40
109
20
20
32
46
118
28
36
208
40
63
48
359
206
42
61
76
385
222
52
55
101
430
252
30
81
115
478
888
164
260
340
1,652
215
11
54
88
368
232
22
46
108
408
270
37
49
133
489
249
17
64
214
544
966
87
213
543
1,809
269
30
45
131
475
274
25
50
196
545
Solutions and Syntegra
UK Networks
Other
BT Global Services
12
27
57
96
12
32
51
95
12
25
65
102
30
56
66
152
66
140
239
445
36
24
42
102
25
35
42
102
19
33
63
115
41
39
80
160
121
131
227
479
47
37
65
149
61
35
73
169
Others (includes Fleet and Property)
75
54
56
54
239
62
48
63
94
267
42
53
549
559
613
724
2,445
552
578
699
844
2,673
694
803
Access
Switch
Transmission
Products/Systems Support
BT Wholesale
Total
Issued Q2 - 2004/05
Page 4
BT Group Plc
Total Fixed Network Calls
Quarterly Minutes (billions)
Jun-01 Sep-01 Dec-01 Mar-02
Jun-02
Sep-02
Dec-02 Mar-03
Jun-03 Sep-03 Dec-03 Mar-04
Jun-04
Sep-04
Internet Related and Other Non Geo
Fixed to Mobile
Total Non Geographic Calls
16.07
2.16
18.23
16.05
2.19
18.24
16.12
2.20
18.33
16.56
2.20
18.76
15.61
2.26
17.88
14.80
2.34
17.13
14.83
2.34
17.18
14.81
2.31
17.12
13.94
2.37
16.31
13.06
2.37
15.43
12.51
2.29
14.79
12.45
2.26
14.70
10.93
2.21
13.13
10.13
2.20
12.33
Local
National
International
Total Geographic
13.54
6.78
0.63
20.95
13.28
6.78
0.64
20.70
13.73
6.76
0.62
21.11
13.60
6.83
0.60
21.03
12.96
6.58
0.57
20.11
12.66
6.59
0.57
19.83
13.16
6.65
0.58
20.39
12.81
6.52
0.57
19.91
12.04
6.14
0.56
18.74
11.67
6.09
0.55
18.31
11.89
6.07
0.56
18.51
11.78
6.09
0.55
18.43
10.61
5.53
0.52
16.66
10.34
5.51
0.52
16.37
Total BT Retail
39.18
38.94
39.44
39.79
37.98
36.96
37.56
37.03
35.04
33.74
33.30
33.13
29.79
28.70
7.25
9.29
12.29
16.61
18.03
18.80
20.83
22.90
23.20
22.10
22.23
23.64
20.88
18.55
46.43
48.23
51.73
56.40
56.01
55.76
58.39
59.93
58.24
55.84
55.54
56.77
50.67
47.25
Jun-01 Sep-01 Dec-01 Mar-02
Jun-02
Sep-02
Freephone and FRIACO
BT Group Originating Calls*
* Excluding Payphones and Directories (c0.3bn mins/qtr)
Total Fixed Network Calls
Quarterly Year on Year Minutes Change
Dec-02 Mar-03
Jun-03 Sep-03 Dec-03 Mar-04
Jun-04
Sep-04
Internet Related and Other Non Geo
Fixed to Mobile
Total Non Geographic Calls
57%
17%
51%
38%
13%
35%
16%
8%
15%
1%
4%
2%
(3)%
5%
(2)%
(8)%
7%
(6)%
(8)%
6%
(6)%
(11)%
5%
(9)%
(11)%
5%
(9)%
(12)%
1%
(10)%
(16)%
(2)%
(14)%
(16)%
(2)%
(14)%
(22)%
(7)%
(19)%
(22)%
(7)%
(20)%
Local
National
International
Total Geographic
(8)%
(5)%
(0)%
(7)%
(6)%
(5)%
(0)%
(5)%
(5)%
(6)%
(5)%
(5)%
(5)%
(5)%
(8)%
(5)%
(4)%
(3)%
(9)%
(4)%
(5)%
(3)%
(11)%
(4)%
(4)%
(2)%
(8)%
(3)%
(6)%
(4)%
(4)%
(5)%
(7)%
(7)%
(3)%
(7)%
(8)%
(8)%
(3)%
(8)%
(10)%
(9)%
(3)%
(9)%
(8)%
(7)%
(4)%
(7)%
(12)%
(10)%
(7)%
(11)%
(11)%
(10)%
(6)%
(11)%
Total BT Retail
14%
10%
3%
(2)%
(3)%
(5)%
(5)%
(7)%
(8)%
(9)%
(11)%
(11)%
(15)%
(15)%
Freephone and FRIACO
89%
102%
158%
166%
149%
102%
70%
38%
29%
18%
7%
3%
(10)%
(16)%
BT Group Originating Calls*
21%
20%
20%
20%
21%
16%
13%
6%
4%
0%
(5)%
(5)%
(13)%
(15)%
Issued Q2 - 2004/05
Page 5
BT Group Plc
Exchange Lines ('000)
Product Group Summary
Jun-02
Sep-02
Dec-02
Mar-03
Jun-03
Sep-03
Dec-03
Mar-04
Jun-04
Sep-04
BT Retail
Business Voice
Business ISDN
Business Broadband
Major Corporate Broadband *
Total Business
5,702
3,358
59
3
9,122
5,661
3,425
78
5
9,169
5,614
3,468
103
8
9,193
5,570
3,492
136
10
9,208
5,539
3,519
158
20
9,236
5,483
3,528
184
26
9,221
5,395
3,524
218
33
9,170
5,324
3,500
247
40
9,111
5,260
3,476
272
47
9,055
5,148
3,452
297
55
8,952
Residential Voice
Residential ISDN
Residential Broadband
Total Residential
19,735
300
110
20,145
19,744
303
150
20,197
19,790
301
205
20,296
19,775
290
293
20,358
19,716
280
378
20,374
19,679
264
455
20,398
19,683
243
578
20,504
19,649
221
680
20,550
19,554
198
783
20,535
19,497
170
931
20,598
Total Voice
Total ISDN
Total Broadband*
25,437
3,658
172
25,405
3,728
233
25,404
3,769
316
25,345
3,782
439
25,255
3,799
556
25,162
3,792
665
25,078
3,767
829
24,973
3,721
967
24,814
3,674
1,102
24,645
3,622
1,283
Total BT Retail Lines
29,267
29,366
29,489
29,566
29,610
29,619
29,674
29,661
29,590
29,550
277
391
555
800
1,058
1,339
1,753
2,215
2,687
3,294
BT Wholesale
BT Wholesale Broadband Connections
* Sold to Major Corporates as Connectivity and not as ISP. Previously not included within Business Broadband and Retail total lines
Issued Q2 - 2004/05
Page 6
BT Group Plc
BT Together Packages ('000)
Mar-02 Jun-02 Sep-02 Dec-02 Mar-03
Total
Jun-03 Sep-03
Dec-03
Mar-04
Jun-04
Sep-04
8,590
8,736
8,814
8,883
8,894
8,873
8,934
8,956
8,859
8,991
17,617
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
5,100
1,087
82
2,604
5,255
1,173
210
2,296
5,379
1,220
274
2,083
5,419
1,218
324
1,898
5,609
1,250
433
1,699
14,270
1,269
515
1,563
Option 1
Option 2
Option 3
BTT Local
Retail Mobility Connections ('000)
Mar-02 Jun-02 Sep-02 Dec-02 Mar-03
Total
Business
Consumer
Issued Q2 - 2004/05
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
Jun-03 Sep-03
Dec-03
Mar-04
Jun-04
Sep-04
27
57
70
106
145
215
306
27
N/A
51
6
59
11
82
24
104
41
127
88
145
161
Page 7
BT Group Plc
Average Revenue per Consumer Household *
Jun-02
Sep-02
Dec-02
Mar-03
Jun-03
Sep-03
Dec-03
Mar-04
Jun-04
Sep-04
£
£
£
£
£
£
£
£
£
£
Annual revenue
266
269
270
271
272
271
269
268
265
262
Contracted**
55%
55%
56%
56%
56%
57%
57%
58%
59%
60%
Non-contracted
45%
45%
44%
44%
44%
43%
43%
42%
41%
40%
* Rolling 12 month consumer revenue, less mobile polos, divided by average number of primary lines
** Includes line rental, broadband, select services and packages.
Issued Q2 - 2004/05
Page 8
BT Group Plc
Fixed to Fixed Voice Market Share *
Jun-02
Sep-02
Dec-02
Mar-03
Jun-03
Sep-03
Dec-03
Mar-04
Jun-04
Sep-04
Residential
73%
73%
74%
73%
72%
70%
69%
68%
66%
65%
Business
47%
47%
47%
46%
45%
44%
43%
43%
43%
42%
* BT estimates - numbers restated based on revised Ofcom data : Local, national, international and non-geographic voice minutes
Issued Q2 - 2004/05
Page 9
BT Group Plc
CPS Volumes ('000)
Number of users*
Net adds in quarter **
Mar-02
Jun-02
Sep-02
Dec-02
Mar-03
Jun-03 Sep-03
72
214
381
648
1,044
1,622
142
167
267
396
578
Dec-03
Mar-04
Jun-04
Sep-04
2,120
2,725
3,299
3,723
4,169
498
605
574
424
446
* CPS numbers have been restated due to data cleanse and aligning reporting with other operators ** CPS numbers include those customers who have migrated from Indirect Access
WLR and Calls & Access Volumes ('000)
Analogue lines /
ISDN Channels
Jun-02
Sep-02
Dec-02
Mar-03
51
57
72
91
Jun-03 Sep-03
Dec-03
Mar-04
Jun-04
Sep-04
180
291
377
491
596
Jun-03 Sep-03
Dec-03
Mar-04
Jun-04
Sep-04
8
11
14
20
121
LLU Volumes ('000)
Full and Shared
loops
Issued Q2 - 2004/05
Jun-02
Sep-02
Dec-02
Mar-03
1
1
2
3
Page 10
6
8
BT Group Plc