Key Performance Indicators
Description
Page
External Revenue by Segment
1
External Revenue Analysis
2
Summary Cost Analysis
3
Capex
4
Total Call Volumes / Growth
5
Exchange Lines
6
BTTogether Packages
7
Consumer Revenue per Consumer Household
8
Market Share
9
Carrier Pre Select & Wholesale Line Rental
10
Issued Q1 - 2004/05
BT Group Plc
2003/4
2002/3
EXTERNAL REVENUE BY
SEGMENT
Consumer
Major Corporate *
Business
Wholesale / Global Carrier *
Other
Total
Q1
Q2
Q3
Q4
Total
Q1
Q2
Q3
£m
1,471
1,415
689
999
13
4,587
£m
1,542
1,400
684
1,022
13
4,661
£m
1,545
1,445
677
1,024
10
4,701
£m
1,509
1,534
666
1,065
4
4,778
£m
6,067
5,794
2,716
4,110
40
18,727
£m
1,497
1,416
650
1,017
6
4,586
£m
1,498
1,413
654
999
4
4,568
£m
1,505
1,407
636
1,021
9
4,578
2004/5
Q4
£m
1,474
1,645
660
993
15
4,787
Total
Q1
£m
5,974
5,881
2,600
4,030
34
18,519
£m
1,425
1,424
623
1,088
7
4,567
* Two customers previously managed by BT Retail (Major Business) have moved to BT Wholesale. 2003/04 numbers adjusted by <£30m p.a. to reflect this.
Headline Year-on-Year Growth
EXTERNAL REVENUE BY
SEGMENT
Consumer
Major Corporate
Business
Wholesale / Global Carrier
Other
Total
Q1
1.8%
0.1%
(5.7%)
1.8%
n/m
0.0%
Q2
(2.9%)
0.9%
(4.4%)
(2.3%)
n/m
(2.0%)
2003/4
Q3
Q4
(2.6%) (2.3%)
(2.6%)
7.2%
(6.1%) (0.9%)
(0.3%) (6.8%)
n/m
n/m
(2.6%)
0.2%
Total
(1.5%)
1.5%
(4.3%)
(1.9%)
n/m
(1.1%)
2004/5
Q1
(4.8%)
0.6%
(4.2%)
7.0%
n/m
(0.4%)
Underlying Year-on-Year Growth - excluding mobile termination impact
EXTERNAL REVENUE BY
SEGMENT
Consumer
Major Corporate
Business
Wholesale / Global Carrier
Other
Total
Issued Q1 - 2004/05
Page 1
Q1
2.3%
0.1%
(5.1%)
3.2%
n/m
0.6%
Q2
(1.7%)
1.1%
(3.1%)
1.9%
n/m
(0.5%)
2003/4
Q3
Q4
(1.7%) (1.4%)
(2.4%)
7.4%
(5.2%)
0.2%
3.1% (3.5%)
n/m
n/m
(1.4%)
1.4%
Total
(0.6%)
1.7%
(3.3%)
1.1%
n/m
0.1%
2004/5
Q1
(4.0%)
0.8%
(3.4%)
10.6%
n/m
0.8%
BT Group Plc
EXTERNAL REVENUE ANALYSIS
Q1
£m
Q2
£m
2002/3
Q3
£m
Q4
£m
Total
£m
Q1
£m
Q2
£m
2003/4
Q3
£m
Q4
£m
Total
£m
2004/5
Q1
£m
Exchange lines/ISDN - connection and rental
Calls
Private Circuits
Transit, conveyance, interconnect circuits and
other wholesale (incl. FRIACO)
Other
947
1,153
413
972
1,186
382
975
1,178
420
955
1,136
408
3,849
4,653
1,623
949
1,120
352
962
1,091
324
939
1,059
348
929
1,044
324
3,779
4,314
1,348
918
982
326
604
891
652
859
630
856
643
855
2,529
3,461
638
817
632
798
597
797
607
805
2,474
3,217
657
748
Total Traditional
4,008
4,051
4,059
3,997
16,115
3,876
3,807
3740
3709
15,132
3,631
ICT / Solutions / Syntegra*
Broadband
Mobility*
Other
494
42
5
38
497
61
9
43
524
56
9
53
632
78
21
50
2,147
237
44
184
552
92
16
50
584
106
17
54
611
128
26
73
799
165
40
74
2,546
491
99
251
634
186
43
73
Total New Wave
579
610
642
781
2,612
710
761
838
1,078
3,387
936
4,587
4,661
4,701
4,778
18,727
4,586
4,568
4,578
4,787
18,519
4,567
Total Revenue
* ICT/Mobility revenues adjusted to reflect mobility revenues previously shown under ICT
Issued Q1 - 2004/05
Page 2
BT Group Plc
Summary Cost Analysis
Net staff costs before leaver costs*
Leaver costs
Net staff costs (including leaver costs)
Other operating costs
Sub total
POLO's
Depreciation
Total costs**
Q1
Q2
£m
£m
870
156
1,026
1,301
2,327
1,005
732
4,064
853
37
890
1,315
2,205
1,022
748
3,975
2002/3
Q3
£m
833
12
845
1,400
2,245
998
754
3,997
Q4
Total
Q1
Q2
£m
£m
£m
£m
835
71
906
1,514
2,420
915
777
4,112
3,391
276
3,667
5,530
9,197
3,940
3,011
16,148
903
11
914
1,227
2,141
1,039
729
3,909
892
16
908
1,209
2,117
1,027
721
3,865
2003/4
Q3
£m
866
26
892
1,326
2,218
924
731
3,873
Q4
Total
2004/05
Q1
£m
£m
£m
875
149
1,024
1,423
2,447
973
740
4,160
3,536
202
3,738
5,185
8,923
3,963
2,921
15,807
875
102
977
1,301
2,278
988
699
3,965
*Restated due to adoption of UITF 38 'Accounting for ESOP trusts' and the related amendments to UITF 17 (revised 2003) 'Employee Share Schemes (Impact <£5m pa)
** pre amortisation & exceptional items
Issued Q1 - 2004/05
Page 3
BT Group Plc
Capex by Line of Business
BT Retail
Q1
Q2
£m
£m
2002/3
Q3
Q4
£m
£m
Total
Q1
Q2
£m
£m
£m
2003/4
Q3
Q4
£m
£m
Total
2004/5
Q1
£m
£m
19
25
25
40
109
20
20
32
46
118
28
208
40
63
48
359
206
42
61
76
385
222
52
55
101
430
252
30
81
115
478
888
164
260
340
1,652
215
11
54
88
368
232
22
46
108
408
270
37
49
133
489
249
17
64
214
544
966
87
213
543
1,809
269
30
45
131
475
Solutions and Syntegra
UK Networks
Other
BT Global Services
12
27
57
96
12
32
51
95
12
25
65
102
30
56
66
152
66
140
239
445
36
24
42
102
25
35
42
102
19
33
63
115
41
39
80
160
121
131
227
479
47
37
65
149
Others (includes Fleet and Property)
75
54
56
54
239
62
48
63
94
267
42
549
559
613
724
2,445
552
578
699
844
2,673
694
Access
Switch
Transmission
Products/Systems Support
BT Wholesale
Total
Issued Q1 - 2004/05
Page 4
BT Group Plc
Total Fixed Network Calls
Quarterly Minutes (billions)
Jun-01 Sep-01 Dec-01 Mar-02
Jun-02
Sep-02
Dec-02
Mar-03
Jun-03
Sep-03 Dec-03 Mar-04
Jun-04
Internet Related and Other Non Geo
Fixed to Mobile
Total Non Geographic Calls
16.07
2.16
18.23
16.05
2.19
18.24
16.12
2.20
18.33
16.56
2.20
18.76
15.61
2.26
17.88
14.80
2.34
17.13
14.83
2.34
17.18
14.81
2.31
17.12
13.94
2.37
16.31
13.06
2.37
15.43
12.51
2.29
14.79
12.45
2.26
14.70
10.93
2.21
13.13
Local
National
International
Total Geographic
13.54
6.78
0.63
20.95
13.28
6.78
0.64
20.70
13.73
6.76
0.62
21.11
13.60
6.83
0.60
21.03
12.96
6.58
0.57
20.11
12.66
6.59
0.57
19.83
13.16
6.65
0.58
20.39
12.81
6.52
0.57
19.91
12.04
6.14
0.56
18.74
11.67
6.09
0.55
18.31
11.89
6.07
0.56
18.51
11.78
6.09
0.55
18.43
10.61
5.53
0.52
16.66
Total BT Retail
39.18
38.94
39.44
39.79
37.98
36.96
37.56
37.03
35.04
33.74
33.30
33.13
29.79
7.25
9.29
12.29
16.61
18.03
18.80
20.83
22.90
23.20
22.10
22.23
23.64
20.88
46.43
48.23
51.73
56.40
56.01
55.76
58.39
59.93
58.24
55.84
55.54
56.77
50.67
Jun-01 Sep-01 Dec-01 Mar-02
Jun-02
Sep-02
Dec-02
Mar-03
Jun-03
Freephone and FRIACO
BT Group Originating Calls*
* Excluding Payphones and Directories (c0.3bn mins/qtr)
Total Fixed Network Calls
Quarterly Year on Year Minutes Change
Sep-03 Dec-03 Mar-04
Jun-04
Internet Related and Other Non Geo
Fixed to Mobile
Total Non Geographic Calls
57%
17%
51%
38%
13%
35%
16%
8%
15%
1%
4%
2%
(3)%
5%
(2)%
(8)%
7%
(6)%
(8)%
6%
(6)%
(11)%
5%
(9)%
(11)%
5%
(9)%
(12)%
1%
(10)%
(16)%
(2)%
(14)%
(16)%
(2)%
(14)%
(22)%
(7)%
(19)%
Local
National
International
Total Geographic
(8)%
(5)%
(0)%
(7)%
(6)%
(5)%
(0)%
(5)%
(5)%
(6)%
(5)%
(5)%
(5)%
(5)%
(8)%
(5)%
(4)%
(3)%
(9)%
(4)%
(5)%
(3)%
(11)%
(4)%
(4)%
(2)%
(8)%
(3)%
(6)%
(4)%
(4)%
(5)%
(7)%
(7)%
(3)%
(7)%
(8)%
(8)%
(3)%
(8)%
(10)%
(9)%
(3)%
(9)%
(8)%
(7)%
(4)%
(7)%
(12)%
(10)%
(7)%
(11)%
Total BT Retail
14%
10%
3%
(2)%
(3)%
(5)%
(5)%
(7)%
(8)%
(9)%
(11)%
(11)%
(15)%
Freephone and FRIACO
89%
102%
158%
166%
149%
102%
70%
38%
29%
18%
7%
3%
(10)%
BT Group Originating Calls*
21%
20%
20%
20%
21%
16%
13%
6%
4%
0%
(5)%
(5)%
(13)%
Issued Q1 - 2004/05
Page 5
BT Group Plc
Exchange Lines ('000)
Product Group Summary
Jun-02
Sep-02
Dec-02
Mar-03
Jun-03
Sep-03
Dec-03
Mar-04
Jun-04
BT Retail
Business Voice
Business ISDN
Business Broadband
Major Corporate Broadband *
Total Business
5,702
3,358
59
3
9,122
5,661
3,425
78
5
9,169
5,614
3,468
103
8
9,193
5,570
3,492
136
10
9,208
5,539
3,519
158
20
9,236
5,483
3,528
184
26
9,221
5,395
3,524
218
33
9,170
5,324
3,500
247
40
9,111
5,260
3,476
272
47
9,055
Residential Voice
Residential ISDN
Residential Broadband
Total Residential
19,735
300
110
20,145
19,744
303
150
20,197
19,790
301
205
20,296
19,775
290
293
20,358
19,716
280
378
20,374
19,679
264
455
20,398
19,683
243
578
20,504
19,649
221
680
20,550
19,554
198
783
20,535
Total Voice
Total ISDN
Total Broadband*
25,437
3,658
172
25,405
3,728
233
25,404
3,769
316
25,345
3,782
439
25,255
3,799
556
25,162
3,792
665
25,078
3,767
829
24,973
3,721
967
24,814
3,674
1,102
Total BT Retail Lines
29,267
29,366
29,489
29,566
29,610
29,619
29,674
29,661
29,590
277
391
555
800
1,058
1,339
1,753
2,215
2,687
BT Wholesale
BT Wholesale Broadband Connections
* Sold to Major Corporates as Connectivity and not as ISP. Previously not included within Business Broadband and Retail total lines
Issued Q1 - 2004/05
Page 6
BT Group Plc
BT Together Packages ('000)
Mar-02 Jun-02 Sep-02 Dec-02 Mar-03
Total
Option 1
Option 2
Option 3
BTT Local
Jun-03 Sep-03 Dec-03
Mar-04
Jun-04
8,590
8,736
8,814
8,883
8,894
8,873
8,934
8,956
8,859
8,991
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
5,100
1,087
82
2,604
5,255
1,173
210
2,296
5,379
1,220
274
2,083
5,419
1,218
324
1,898
5,609
1,250
433
1,699
Issued Q1 - 2004/05
Page 7
BT Group Plc
Average Revenue per Consumer Household *
Jun-02
Sep-02
Dec-02
Mar-03
Jun-03
Sep-03
Dec-03
Mar-04
Jun-04
£
£
£
£
£
£
£
£
£
Annual revenue
266
269
270
271
272
271
269
268
265
Contracted**
55%
55%
56%
56%
56%
57%
57%
58%
59%
Non-contracted**
45%
45%
44%
44%
44%
43%
43%
42%
41%
* Rolling 12 month consumer revenue, less mobile polos, divided by average number of primary lines
** Contracted includes line rental, broadband, select services and packages.
Issued Q1 - 2004/05
Page 8
BT Group Plc
Fixed to Fixed Voice Market Share *
Jun-02
Sep-02
Dec-02
Mar-03
Jun-03
Sep-03
Dec-03
Mar-04
Jun-04
Residential
73%
73%
74%
73%
72%
70%
69%
68%
66%
Business
47%
47%
47%
46%
45%
44%
43%
43%
43%
* BT estimates - numbers restated based on revised Ofcom data : Local, national, international and non-geographic voice minutes
Issued Q1 - 2004/05
Page 9
BT Group Plc
CPS Volumes ('000)
Number of users
Net adds in quarter *
Mar-02
Jun-02
Sep-02
Dec-02
Mar-03
Jun-03 Sep-03 Dec-03
Mar-04
Jun-04
59
198
366
638
1,020
1,583
2,060
2,598
3,124
3,500
139
168
272
382
563
477
538
526
376
Jun-03 Sep-03 Dec-03
Mar-04
Jun-04
291
377
491
Jun-03 Sep-03 Dec-03
Mar-04
Jun-04
11
14
* CPS numbers include those customers who have migrated from Indirect Access
WLR and Calls & Access Volumes ('000)
Analogue lines /
ISDN Channels
Jun-02
Sep-02
Dec-02
Mar-03
51
57
72
91
121
180
LLU Volumes ('000)
Full and Shared
loops
Issued Q1 - 2004/05
Jun-02
Sep-02
Dec-02
Mar-03
1
1
2
3
Page 10
6
8
8
BT Group Plc