Performance Indicators
Description
Page
External Revenue by Segment
1
External Revenue Analysis / Sales Order Value
2
External Revenue Analysis - BT Retail
2a
External Revenue Analysis - BT Wholesale
2b
External Revenue Analysis - BT Global Services
2c
Summary Cost Analysis
3
Capex
4
Total Call Volumes / Growth
5
Exchange Lines
6
BTTogether Packages / Retail Mobility Connections
7
Consumer Revenue per Consumer Household
8
Market Share
9
Carrier Pre Select & Wholesale Line Rental
10
Q2 - 2005/06
BT Group Plc
2004/5
2003/4
EXTERNAL REVENUE BY
SEGMENT
Consumer
Major Corporate *
Business
Wholesale / Global Carrier *
Other
Total
Q1
Q2
Q3
Q4
£m
1,497
1,416
650
1,017
6
4,586
£m
1,498
1,413
654
999
4
4,568
£m
1,505
1,407
636
1,021
9
4,578
£m
1,474
1,645
660
993
15
4,787
Total
£m
5,974
5,881
2,600
4,030
34
18,519
2005/6
Q1
Q2
Q3
Q4
£m
1,425
1,424
623
1,088
7
4,567
£m
1,421
1,444
629
1,102
6
4,602
£m
1,409
1,473
606
1,090
6
4,584
£m
1,382
1,728
606
1,148
6
4,870
Total
£m
5,637
6,069
2,464
4,428
25
18,623
Q1
Q2
£m
1,334
1,630
591
1,222
6
4,783
£m
1,345
1,666
588
1,219
4
4,822
Headline Year-on-Year Growth
EXTERNAL REVENUE BY
SEGMENT
Consumer
Major Corporate
Business
Wholesale / Global Carrier
Other
Total
Q1
Q2
2003/4
Q3
Q4
1.8%
0.1%
(5.7%)
1.8%
n/m
0.0%
(2.9%)
0.9%
(4.4%)
(2.3%)
n/m
(2.0%)
(2.6%) (2.3%)
(2.6%)
7.2%
(6.1%) (0.9%)
(0.3%) (6.8%)
n/m
n/m
(2.6%)
0.2%
Total
(1.5%)
1.5%
(4.3%)
(1.9%)
n/m
(1.1%)
Q1
Q2
2004/5
Q3
Q4
(4.8%) (5.1%) (6.4%) (6.2%)
0.6%
2.2%
4.7%
5.0%
(4.2%) (3.8%) (4.7%) (8.2%)
7.0% 10.3%
6.8% 15.6%
n/m
n/m
n/m
n/m
(0.4%)
0.7%
0.1%
1.7%
Total
(5.6%)
3.2%
(5.2%)
9.9%
n/m
0.6%
2005/6
Q1
Q2
£m
£m
(6.4%)
(5.3%)
14.5%
15.4%
(5.1%)
(6.5%)
12.3%
10.6%
n/m
n/m
4.7%
4.8%
Underlying Year-on-Year Growth - excluding impact of mobile termination and revenues from Infonet and Albacom
EXTERNAL REVENUE BY
SEGMENT
Consumer
Major Corporate
Business
Wholesale / Global Carrier
Other
Total
Q2 - 2005/06
Q1
Q2
2003/4
Q3
Q4
2.3% (1.7%) (1.7%) (1.4%)
0.1%
1.1% (2.4%)
7.4%
(5.1%) (3.1%) (5.2%)
0.2%
3.2%
1.9%
3.1% (3.5%)
n/m
n/m
n/m
n/m
0.6% (0.5%) (1.4%)
1.4%
Total
(0.6%)
1.7%
(3.3%)
1.1%
n/m
0.1%
Page 1
Q1
Q2
2004/5
Q3
Q4
(4.0%) (4.3%) (4.8%) (4.8%)
0.8%
2.5%
5.3%
0.8%
(3.4%) (2.9%) (2.5%) (6.2%)
10.6% 14.4% 16.0% 21.7%
n/m
n/m
n/m
n/m
0.8%
2.1%
3.2%
2.2%
Total
(4.5%)
2.3%
(3.8%)
15.6%
n/m
2.1%
2005/6
Q1
Q2
£m
£m
(4.8%)
(4.6%)
4.1%
5.8%
(2.9%)
(4.8%)
16.8%
11.6%
n/m
n/m
3.4%
2.5%
BT Group Plc
2003/4
Q3
£m
2004/5
Q3
£m
2005/6
EXTERNAL REVENUE ANALYSIS
Q1
£m
Q2
£m
Exchange lines/ISDN - connection and rental
Calls
Private Circuits
Transit, conveyance, interconnect circuits and othe
wholesale (incl. FRIACO)
Other
949
1,120
352
962
1,091
324
939
1,059
348
929
1,044
324
3,779
4,314
1,348
918
982
326
959
888
325
952
820
325
934
799
316
3,763
3,489
1,292
921
764
314
912
749
302
638
817
632
798
597
797
607
805
2,474
3,217
657
748
650
747
619
733
599
776
2,525
3,004
630
769
634
786
Total Traditional
3,876
3,807
3740
3709
15,132
3,631
3,569
3,449
3424
14,073
3,398
3,383
Networked IT Services
Broadband
Mobility
Other
552
92
16
50
584
106
17
54
611
128
26
73
799
165
40
74
2,546
491
99
251
634
186
43
73
699
199
49
86
738
253
55
89
995
292
58
101
3,066
930
205
349
904
314
61
106
918
350
65
106
Total New Wave
710
761
838
1,078
3,387
936
1,033
1,135
1,446
4,550
1,385
1,439
4,586
4,568
4,578
4,787
18,519
4,567
4,602
4,584
4,870
18,623
4,783
4,822
32
32
45
46
79
111
79
111
158
203
147
193
Total Revenue (Incl. Infonet and Albacom)
Q4
£m
Total
£m
Q1
£m
Q2
£m
Memo: Infonet and Albacom included above - Traditional
New Wave
SOLUTIONS AND C&SI SALES ORDER VALUE
Total order intake
Rolling 12 months order intake
Q2 - 2005/06
Q1
£m
2,048
5,875
Q2
£m
561
6,020
2003/4
Q3
£m
2,078
6,343
Q4
£m
2,325
7,012
Page 2
Q1
£m
1,276
6,240
Q2
£m
852
6,531
2004/5
Q3
£m
1,235
5,688
Q4
£m
Total
£m
Q4
£m
3,798
7,161
Q1
£m
Q2
£m
2005/6
Q1
Q2
£m
£m
2,359
752
8,244
8,144
BT Group Plc
2003/4
EXTERNAL REVENUE ANALYSIS Retail
Exchange lines/ISDN - connection and rental
Calls
Private Circuits
Transit, conveyance, interconnect circuits and othe
wholesale (incl. FRIACO)
Other
Q1
£m
Q2
£m
775
992
44
Q3
£m
791
967
47
2004/5
Q4
£m
770
944
48
Total
£m
761
927
46
3,097
3,830
185
Q1
£m
Q2
£m
752
875
43
Q3
£m
801
787
47
2005/6
Q4
£m
795
729
48
Total
£m
780
710
35
3,128
3,101
173
Q1
£m
Q2
£m
766
678
41
754
664
41
302
298
323
277
1,200
281
294
287
267
1,129
277
290
2,113
2,103
2,085
2,011
8,312
1,951
1,929
1,859
1,792
7,531
1,762
1,749
47
63
3
3
48
73
5
9
56
80
6
13
83
99
5
17
234
315
19
42
56
108
17
14
73
110
23
18
72
131
30
19
83
147
32
26
284
496
102
77
75
159
27
17
73
176
30
26
116
135
155
204
610
195
224
252
288
959
278
305
Total External Revenue
2,229
2,238
2,240
2,215
8,922
2,146
2,153
2,111
2,080
8,490
2,040
2,054
Memo: Internal Revenue
33
38
45
72
188
53
68
64
83
268
79
82
2,262
2,276
2,285
2,287
9,110
2,199
2,221
2,175
2,163
8,758
2,119
2,136
Total Traditional
Networked IT Services
Broadband
Mobility
Other
Total New Wave
Total Retail Reported Revenue
Q2 - 2005/06
Page 2a - Retail
BT Group Plc
2003/4
EXTERNAL REVENUE ANALYSIS Wholesale
Exchange lines/ISDN - connection and renta
Calls
Private Circuits
Transit, conveyance, interconnect circuits and othe
wholesale (incl. FRIACO)
Other
Q1
£m
Q2
£m
Q3
£m
2004/5
Q4
£m
Total
£m
Q1
£m
Q2
£m
Q3
£m
2005/6
Q4
£m
Total
£m
Q1
£m
Q2
£m
176
145
168
149
638
154
155
155
167
631
161
150
638
632
597
607
2,474
657
650
619
599
2,525
630
634
814
777
765
756
3,112
811
805
774
766
3,156
791
784
25
29
40
58
152
71
79
110
132
392
141
160
47
45
60
57
209
59
68
70
75
272
89
80
72
74
100
115
361
130
147
180
207
664
230
240
Total External Revenue
886
851
865
871
3,473
941
952
954
973
3,820
1,021
1,024
Memo: Internal Revenue
1,392
1,368
1,359
1,369
5,488
1,332
1,311
1,318
1,314
5,275
1,283
1,254
Total Wholesale Reported Revenue
2,278
2,219
2,224
2,240
8,961
2,273
2,263
2,272
2,287
9,095
2,304
2,278
Total Traditional
Networked IT Services
Broadband
Mobility
Other
Total New Wave
Q2 - 2005/06
Page 2b - Wholesale
BT Group Plc
2003/4
EXTERNAL REVENUE ANALYSIS Global Services
2004/5
2005/6
Q1
£m
174
128
132
Q2
£m
171
124
132
Q3
£m
169
115
132
Q4
£m
168
117
129
Total
£m
682
484
525
Q1
£m
166
107
129
Q2
£m
158
101
123
Q3
£m
157
91
122
Q4
£m
154
89
114
Total
£m
635
388
488
509
496
465
513
1,983
460
447
440
503
1,850
486
492
Total Traditional
943
923
881
927
3,674
862
829
810
860
3,361
839
846
Networked IT Services
Broadband
Mobility
Other
505
4
13
-
536
4
12
-
555
8
20
-
716
8
35
2,312
24
80
-
578
7
26
626
10
26
-
666
12
25
-
912
13
26
-
2,782
42
103
-
829
14
34
845
14
35
Total New Wave
522
552
583
759
2,416
611
662
703
951
2,927
877
894
1,465
1,475
1,464
1,686
6,090
1,473
1,491
1,513
1,811
6,288
1,716
1,740
309
327
334
329
1,299
287
332
330
385
1,334
356
368
1,774
1,802
1,798
2,015
7,389
1,760
1,823
1,843
2,196
7,622
2,072
2,108
32
32
45
46
79
79
158
147
111
111
203
193
Exchange lines/ISDN - connection and rental
Calls
Private Circuits
Transit, conveyance, interconnect circuits and othe
wholesale (incl. FRIACO)
Other
Total Revenue (Incl. Infonet and Albacom)
Memo: Internal Revenue
Total Global Services Reported Revenue
Memo: Infonet and Albacom included above - Traditional
New Wave
Q2 - 2005/06
Page 2c - Global Services
Q1
£m
155
86
112
Q2
£m
158
85
111
BT Group Plc
2004/5
Summary Cost Analysis
Net staff costs before leaver costs
Leaver costs
Net staff costs (including leaver costs)
Other operating costs
Sub total
POLO's
Depreciation and amortisation
Amortisation of acquired intangibles
Total costs*
Q1
£m
898
102
1,000
1,333
2,333
988
700
4,021
Q2
£m
859
8
867
1,419
2,286
964
704
3,954
Q3
£m
929
12
941
1,417
2,358
881
695
3,934
2005/6
Q4
£m
980
44
1,024
1,554
2,578
891
745
4,214
Total
£m
3,666
166
3,832
5,722
9,554
3,725
2,844
16,123
Q1
£m
965
6
971
1,526
2,497
971
706
3
4,177
Q2
£m
1,002
37
1,039
1,549
2,588
939
690
2
4,219
* Under IFRS basis and before specific items
Q2 - 2005/06
Page 3
BT Group Plc
Capex by Line of Business
BT Retail
Q1
Q2
£m
£m
2003/4
Q3
Q4
£m
£m
Total
Q1
Q2
£m
£m
£m
2004/5
Q3
Q4
£m
£m
Total
£m
2005/6
Q1
Q2
£m
£m
24
19
35
34
112
31
41
44
54
170
35
33
215
11
54
89
369
232
22
46
109
409
270
37
49
134
490
249
17
64
216
546
966
87
213
548
1,814
269
30
45
133
477
274
25
50
199
548
269
31
73
142
515
225
14
62
140
441
1,037
100
230
614
1,981
257
10
46
174
487
228
8
52
156
444
Solutions and C&SI
UK Networks
Other
BT Global Services
36
24
37
97
25
35
42
102
19
33
59
111
41
39
90
170
121
131
228
480
47
37
60
144
61
35
65
161
66
24
50
140
86
25
48
159
260
121
223
604
51
27
64
142
49
32
90
171
Others (includes Fleet and Property)
62
48
63
94
267
42
53
71
90
256
52
46
552
578
699
844
2,673
694
803
770
744
3,011
716
694
Access
Switch
Transmission
Products/Systems Support
BT Wholesale
Total
2003/4 and 2004/5 numbers restated to reflect trading model changes
Q2 - 2005/06
Page 4
BT Group Plc
Total Fixed Network Calls
Quarterly Minutes (billions)
Jun-02 Sep-02 Dec-02 Mar-03 Jun-03 Sep-03 Dec-03 Mar-04 Jun-04 Sep-04 Dec-04 Mar-05
Jun-05
Sep-05
Internet Related and Other Non Geo
Fixed to Mobile
Total Non Geographic Calls
15.61
2.26
17.88
14.80
2.34
17.13
14.83
2.34
17.18
14.81
2.31
17.12
13.94
2.37
16.31
13.06
2.37
15.43
12.51
2.29
14.79
12.45
2.26
14.70
10.93
2.21
13.13
10.13
2.20
12.33
9.33
2.13
11.46
8.68
2.08
10.76
7.51
2.13
9.64
6.86
2.08
8.94
Local
National
International
Total Geographic
12.96
6.58
0.57
20.11
12.66
6.59
0.57
19.83
13.16
6.65
0.58
20.39
12.81
6.52
0.57
19.91
12.04
6.14
0.56
18.74
11.67
6.09
0.55
18.31
11.89
6.07
0.56
18.51
11.78
6.09
0.55
18.43
10.61
5.53
0.52
16.66
10.34
5.51
0.52
16.37
10.42
5.46
0.52
16.40
10.15
5.33
0.50
15.98
9.53
5.09
0.49
15.11
9.02
4.90
0.48
14.40
Total Retail
37.98
36.96
37.56
37.03
35.04
33.74
33.30
33.13
29.79
28.70
27.86
26.74
24.75
23.34
Freephone and FRIACO
18.03
18.80
20.83
22.90
23.20
22.10
22.23
23.64
20.88
18.55
16.71
15.84
12.83
9.90
BT Group Originating Calls*
56.01
55.76
58.39
59.93
58.24
55.84
55.54
56.77
50.67
47.25
44.57
42.58
37.58
33.24
* Excluding Payphones and Directories (c0.3bn mins/qtr)
Total Fixed Network Calls
Quarterly Year on Year Minutes Change
Jun-02 Sep-02 Dec-02 Mar-03 Jun-03 Sep-03 Dec-03 Mar-04 Jun-04 Sep-04 Dec-04 Mar-05
Jun-05
Sep-05
Internet Related and Other Non Geo
Fixed to Mobile
Total Non Geographic Calls
(3)%
5%
(2)%
(8)%
7%
(6)%
(8)%
6%
(6)%
(11)%
5%
(9)%
(11)%
5%
(9)%
(12)%
1%
(10)%
(16)%
(2)%
(14)%
(16)%
(2)%
(14)%
(22)%
(7)%
(19)%
(22)%
(7)%
(20)%
(25)%
(7)%
(23)%
(30)%
(8)%
(27)%
(31)%
(4)%
(27)%
(32)%
(6)%
(27)%
Local
National
International
Total Geographic
(4)%
(3)%
(9)%
(4)%
(5)%
(3)%
(11)%
(4)%
(4)%
(2)%
(8)%
(3)%
(6)%
(4)%
(4)%
(5)%
(7)%
(7)%
(3)%
(7)%
(8)%
(8)%
(3)%
(8)%
(10)%
(9)%
(3)%
(9)%
(8)%
(7)%
(4)%
(7)%
(12)%
(10)%
(7)%
(11)%
(11)%
(10)%
(6)%
(11)%
(12)%
(10)%
(7)%
(11)%
(14)%
(12)%
(9)%
(13)%
(10)%
(8)%
(6)%
(9)%
(13)%
(11)%
(7)%
(12)%
Total Retail
(3)%
(5)%
(5)%
(7)%
(8)%
(9)%
(11)%
(11)%
(15)%
(15)%
(16)%
(19)%
(17)%
(19)%
Freephone and FRIACO
149%
102%
70%
38%
29%
18%
7%
3%
(10)%
(16)%
(25)%
(33)%
(39)%
(47)%
BT Group Originating Calls*
21%
16%
13%
6%
4%
0%
(5)%
(5)%
(13)%
(15)%
(20)%
(25)%
(26)%
(30)%
Q2 - 2005/06
Page 5
BT Group Plc
Exchange Lines ('000)
Product Group Summary
Jun-02
Sep-02
Dec-02
Mar-03
Jun-03
Sep-03
Dec-03
Mar-04
Jun-04
Sep-04
Dec-04
Mar-05
Jun-05
Sep-05
Retail
Business Voice
Business ISDN
Business Broadband
Major Corporate Broadband *
Total Business
5,702
3,358
59
3
9,122
5,661
3,425
78
5
9,169
5,614
3,468
103
8
9,193
5,570
3,492
136
10
9,208
5,539
3,519
158
20
9,236
5,483
3,528
184
26
9,221
5,395
3,524
218
33
9,170
5,324
3,500
247
40
9,111
5,260
3,476
272
47
9,055
5,148
3,452
297
55
8,952
5,043
3,413
326
65
8,847
4,976
3,382
347
75
8,780
4,895
3,311
371
83
8,660
4,789
3,254
396
90
8,529
Residential Voice
Residential ISDN
Residential Broadband
Total Residential
19,735
300
110
20,145
19,744
303
150
20,197
19,790
301
205
20,296
19,775
290
293
20,358
19,716
280
378
20,374
19,679
264
455
20,398
19,683
243
578
20,504
19,649
221
680
20,550
19,554
198
783
20,535
19,497
170
931
20,598
19,467
140
1,100
20,707
19,405
115
1,330
20,850
19,086
93
1,486
20,665
18,701
74
1,625
20,400
Total Voice
Total ISDN
Total Broadband*
25,437
3,658
172
25,405
3,728
233
25,404
3,769
316
25,345
3,782
439
25,255
3,799
556
25,162
3,792
665
25,078
3,767
829
24,973
3,721
967
24,814
3,674
1,102
24,645
3,622
1,283
24,510
3,553
1,491
24,381
3,497
1,752
23,981
3,404
1,940
23,490
3,328
2,111
Total Retail Lines
29,267
29,366
29,489
29,566
29,610
29,619
29,674
29,661
29,590
29,550
29,554
29,630
29,325
28,929
277
391
555
800
1,058
1,339
1,753
2,215
2,687
3,294
4,107
4,932
5,598
6,229
BT Wholesale
BT Wholesale Broadband Connections
* Sold to Major Corporates as Connectivity and not as ISP.
Q2 - 2005/06
Page 6
BT Group Plc
BT Together Packages ('000)
Total
Option 1
Option 2
Option 3
BTT Local
Mar-02
Jun-02
Sep-02 Dec-02 Mar-03
Jun-03
Sep-03 Dec-03 Mar-04
8,590
8,736
8,814
8,883
8,894
8,873
8,934
8,956
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
5,100
1,087
82
2,604
5,255
1,173
210
2,296
5,379
1,220
274
2,083
Jun-04
Sep-04
Dec-04
Mar-05
Jun-05
Sep-05
8,859
8,991
17,617
17,599
17,560
17,268
16,914
5,419
1,218
324
1,898
5,609
1,250
433
1,699
14,270
1,269
515
1,563
14,314
1,290
556
1,439
14,326
1,317
582
1,335
14,119
1,344
582
1,223
13,836
1,387
575
1,116
Jun-04
Sep-04
BT Mobility Connections ('000)
Mar-02
Jun-02
Sep-02 Dec-02 Mar-03
Total
Business
Consumer
Q2 - 2005/06
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
Jun-03
Sep-03 Dec-03 Mar-04
Dec-04
Mar-05
Jun-05
Sep-05
27
57
70
106
145
215
305
341
372
370
350
27
N/A
51
6
59
11
82
24
104
41
127
88
144
161
162
179
185
187
196
174
204
146
Page 7
BT Group Plc
Average Revenue per Consumer Household *
Jun-02
Sep-02
Dec-02
Mar-03
Jun-03
Sep-03
Dec-03
Mar-04
Jun-04
Sep-04
Dec-04
Mar-05
Jun-05
Sep-05
£
£
£
£
£
£
£
£
£
£
£
£
£
£
Annual revenue
266
269
270
271
272
271
269
268
265
262
259
256
254
253
Contracted**
55%
55%
56%
56%
56%
57%
57%
58%
59%
60%
61%
63%
65%
65%
Non-contracted
45%
45%
44%
44%
44%
43%
43%
42%
41%
40%
39%
37%
35%
35%
* Rolling 12 month consumer revenue, less mobile polos, divided by average number of primary lines
** Includes line rental, broadband, select services and packages.
Q2 - 2005/06
Page 8
BT Group Plc
Fixed to Fixed Voice Market Share *
Jun-02
Sep-02
Dec-02
Mar-03
Jun-03
Sep-03
Dec-03
Mar-04
Jun-04
Sep-04
Dec-04
Mar-05
Jun-05
Sep-05
Residential
73%
73%
74%
73%
72%
70%
69%
68%
66%
65%
63%
62%
61%
59%
Business
47%
47%
47%
46%
45%
44%
43%
43%
43%
42%
42%
41%
41%
41%
* BT estimates: Local, national, international and non-geographic voice minutes
Q2 - 2005/06
Page 9
BT Group Plc
CPS Volumes ('000)
Mar-02
Number of users*
Net adds in quarter
72
Jun-02 Sep-02 Dec-02 Mar-03
Jun-03 Sep-03 Dec-03 Mar-04
Jun-04 Sep-04 Dec-04 Mar-05
Jun-05 Sep-05
214
381
648
1,044
1,622
2,120
2,725
3,299
3,723
4,169
4,571
4,909
5,291
5,554
142
167
267
396
578
498
605
574
424
446
402
338
382
263
* CPS numbers include those customers who have migrated from Indirect Access
WLR and Calls & Access Volumes ('000)
Jun-02 Sep-02 Dec-02 Mar-03
Analogue lines /
ISDN Channels
51
57
72
91
Jun-03 Sep-03 Dec-03 Mar-04
121
180
291
377
Jun-04 Sep-04 Dec-04 Mar-05
491
630
825
1,026
Jun-05 Sep-05
1,450
1,882
LLU Volumes ('000)
Jun-02 Sep-02 Dec-02 Mar-03
Full and Shared
loops
Q2 - 2005/06
1
1
2
3
Jun-03 Sep-03 Dec-03 Mar-04
6
8
Page 10
8
11
Jun-04 Sep-04 Dec-04 Mar-05
14
20
28
41
Jun-05 Sep-05
72
122
BT Group Plc