POSITION VACANCY ANNOUNCEMENT
CLEVELAND COUNTY GOVERNMENT
Human Resources Department, Cleveland County Administrative Building
311 East Marion Street, PO Box 1210, Shelby, NC 28151-1210
Alexis Pearson, H.R. Director
Telephone 704/484-4833
This publication lists positions for which applications are currently being accepted. Applications may be obtained at the Human
Resources Office or the local Employment Security Commission. Applications are accepted Monday through Friday from 8:00
am to 5:00 pm (except holidays). Applications received after the closing date will NOT be accepted. As a condition of
employment, individuals hired by the County are required to present proof of identity and legal eligibility to work in the United
States before they can begin work. Male applicants between the ages of 18 and 26 are required by State Law to certify that
they have registered for Military Service. To insure the County’s commitment to serve its citizens as efficiently as possible,
the County will require, as part of the pre-employment screening into all full and part time positions and PRIOR to an official
offer being made for employment, a drug test to provide a drug-free environment in which to work, a criminal history check,
and a drivers license check, if applicable. Cleveland County does not discriminate on the basis of race, color, national origin,
sex, religion, age or disability in employment or the provision of services.
Position No. 011.512.5052
INTERNAL/EXTERNAL JOB ANNOUNCEMENT
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PROCESSING ASSISTANT III
With
Cleveland County Dept. of Social Services
Child Support Unit
SUPERVISOR:
Amy Lee
SALARY GRADE: 58
SALARY RANGE: $22,236 - $34,680
CLOSING DATE:
August 30, 2012
Job Description
The primary functions of this position are to serve as Receptionist and Switchboard Operator for the Child
Support Division, Processing Income Withholdings and Enforcement Documents, along with Data Entry,
Preparing Reports, Processing Mail, Typing, Filing, and Other Duties as assigned by Supervisor.
Minimum Education and Experience
Graduation from high school and demonstrated possession of knowledge, skills, and abilities gained through at
least one year of office assistant/secretarial experience; or an equivalent combination of training and
experience.
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Knowledge, Skills & Abilities
Ability to resolve problem situations, answer inquiries and questions independently, and be resourceful in
gathering, giving, and explaining information. Ability to deal with the public in a professional and friendly
manner. Considerable knowledge of vocabulary, spelling, grammar, and of office practices and procedures.
Ability to maintain clerical records and to compile reports from these records. Ability to read and compare
words and figures carefully and accurately. Ability to apply established departmental procedures to a variety
of work situations. All DSS positions require the ability to produce high quality results under pressure
of tight time frames, high caseloads, and scarce resources. Bilingual in English and Spanish is a
desired qualification.
Physical Requirements
Must be able to physically perform the basic life support functions of stooping, reaching, climbing, walking,
pushing, pulling, lifting, filing, fingering, grasping, talking, hearing, and repetitive motions.
Must be able to perform Light work which includes exerting up to 20 pounds of force occasionally and/or
up to 10 pounds of force frequently; and/or a negligible amount of force constantly to move objects. Must
have the visual acuity to prepare and analyze data and figures, perform accounting functions, operate
computer terminal, answer and route switchboard calls, filing, extensive reading and determine the
accuracy, neatness, and thoroughness of the work assigned.
Application Process
All applicants must be screened through the local Employment Security Commission including completion
of typing test (25 correct wpm), along with County Application. All applicants must complete and submit a
County Application by the closing date to the Cleveland County Human Resources Office, P. O. Box 1210,
Shelby, NC. 28151. Any County Employee wishing to apply must submit an Employee Transfer Request
Form, along with completed County Application, to the Cleveland County Human Resources Office and
must meet the typing test criteria.
Selection will be based on related previous work experience and structured interview. Applications will be
reviewed to select the most qualified applicants for admission to the interview.
All DSS positions are subject to reallocation contingent upon funding, agency needs and client population
and are subject to perform work during emergency or disaster situations as required and may be required to
staff shelters overnight.
Excellent benefits package with 401 (k) plan
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