Document 11142050

Human Services Program Manager – Child Welfare/ Western Region
Position Number – 2444BR
This position is responsible for managing five Child Protective Services blended teams. Each team consists of a blended team
supervisor who directs, coaches, trains, monitors, and evaluates the work of six social workers who carry out three distinct
functions that are the major components of child protective services – assessments, in–home services, and foster care. The
Program Manager is responsible for compliance with all legal mandates and state and federal policy and ensuring that services
are delivered in a manner that will engage families in child protection. Additionally the Program Manager is charged with hiring
of staff and managing personnel issues. There is an expectation that the manager will be skilled in understanding and
interpreting data related to caseloads and child welfare outcomes and can ensure that staff is aware of the how their work
contributes to the agency's outcomes.
*NOTE - A criminal background check will be conducted.
Knowledge, Skills, Abilities & Competencies
* Flexible and adaptable in an environment with frequent changes
* Advanced critical thinking skills
* Ability to multi-task and prioritize
* Ability to lead and motivate staff
* Confident, self-starter, proactive -skilled in taking initiative, assessing requirements, coming up with plans and taking the lead
in making plans a reality.
* A high level of energy with a results driven attitude suited to work in a fast paced environment.
* Ability to work in a fast paced environment with great attention to detail with great accuracy
* Possesses excellent interpersonal skills and the ability to provide feedback to promote learning and professional
* Strong written and oral English communication skills
* Detailed understanding of Child Welfare practice
*Experience in managing supervisors of direct service staff
*Ability to engage staff in problem solving related to both cases and organizational change
*Ability to work as a team member and develop consistent services with other Program Managers
*Experience in project management
*Detailed knowledge of Child and Family Services Review and expectation that agency performance can improve through
engaging staff in process.
Minimum Requirements – Bachelor's degree in Human Services, Health or related field and five years of experience related to
the area of employment; or equivalent. A valid driver's license and a "safe" driving record required.
Preferred Requirements – Master Degree in Social Work or related field. Supervision in Public Child Welfare in a Department of
Social Services in NC. Management of large work group (over 30 people).
Work Schedule – 8:30 – 5:15 with evening hours as needed and occasional on call.
Expected Hiring Range - $52,900 - $71,500
CLOSING DATE July 21, 2015