Efficient emergency cover
by on-site experts
Service Solutions
Instrumentation, Controls & Electrical
Corrective Maintenance
On-call Services
Siemens' highly qualified corrective maintenance experts are on call to actively intervene
in plant issues. Swift, reliable response – due
also to active access to the Remote Expert
Center (REC) and OEM spare parts.
Your Benefits
■ Minimized outage costs
due to rapid response and
deployment times
■ Optimized maintenance
costs through support
for/augmentation of plantspecific maintenance
strategy
■ Reduced cost-intensive and
time-consuming training
for own personnel
The Task
Many day-to-day maintenance tasks can be
carried out by well trained operating personnel.
If more complex problems arise, however, specialist know-how is required to prevent system
inoperability or, in the worst case, a shutdown
of the plant. If, in individual cases, system support cannot be provided with remote access,
it is then necessary to get this expertise to the
plant as quickly as possible.
Our Solution
As soon as the fault report is received, the global service network mobilizes one specialist who
can get to the plant the soonest – around the
clock, 365 days a year, in more than 190 countries.
So as not to waste time in emergencies, the
requisite formalities such as export provisions
which could delay the deployment of support
are clarified in advance with customers.
This ensures the fastest possible response times
and significantly speeds up fault recovery.
The experts, who are specially trained to deal
with emergencies, are familiar with the cus-
tomer systems and, due to tried-and-tested
crisis management processes, know precisely
where to intervene. They help to minimize
downtime and therefore reduce the cost of
outages.
If required, the locally based expert calls the
central Remote Expert Center and the spare
parts store directly and, in extreme cases, refers
the incident back to the Development department. This swiftly available specialist knowledge
enables the operating personnel on site to concentrate on their core tasks, thus reducing the
number of costly, in-depth training sessions
and the related operating costs. The trouble call
standby service focuses on finding the fastest
possible solution to the problem and combining
this with the optimum efficiency and affordability of all resources.
Siemens provides assistance with on-site experts: Specially
trained and locally based maintenance experts, Developmentbacked know-how, the REC, and efficient spare parts logistics
all assist in making an optimum emergency package for the
affected power plant.
Development
Siemens REC
On-site experts
Spare parts store
Answers for energy.
Published by and copyright © 2012:
Siemens AG, Energy Sector
Freyeslebenstrasse 1
91058 Erlangen, Germany
For more information contact
service4plants.energy@siemens.com
www.siemens.com/energy/service4plants
Siemens Energy, Inc.
Instrumentation, Controls, & Electrical
1345 Ridgeland Parkway, Suite 116
Alpharetta, GA 30004, USA
SVCM2_FS_OnCall_e_V3-0
Order no. E50001-G230-A139-X-4A00
Printed in Germany
Dispo 05401, c4bs-Nr. 7820
Printed on elementary chlorine-free
bleached paper.
All rights reserved.
Trademarks mentioned in this document are
the property of Siemens AG, its affiliates, or
their respective owners.
Subject to change without prior notice.
The information in this document contains
general descriptions of the technical options
available, which may not apply in all cases.
The required technical options should
therefore be specified in the contract.