Answers for energy
24-Hour Global
Helpdesk Service
For industrial gas turbines, steam turbines, compressors
and air-cooled generators
Siemens Energy is a world leader in industrial compressors, gas turbines and steam turbines for power generation and mechanical drive applications. As part of the
comprehensive portfolio of customer service activities,
Siemens offers a 24-hour global helpdesk service.
Availability and reliability are among the most crucial
­parameters for economic operation of power plants. The
potential for achieving high reliability does not depend
simply on the performance of the equipment itself, but is
heavily dependent on efficient management of operational issues if and when those occur.
Around-the-clock assistance
Siemens’ assistance is only a phone call away every hour
of every day throughout the year. After initial contact
with the Energy Customer Support Center and registration of your enquiry, you are assigned to the corresponding product competence center within the Siemens
organization. A support specialist from the product competence center contacts you to help resolve the issue
(incl. on-line troubleshooting, if available). If further
support is necessary a network of specialists is available
to offer other possible recommendations.
www.siemens.com/energy
Full scope of services
Siemens 24-hour global helpdesk ­service provides both
technical advice and recommen­dations for the operation
and maintenance of your Siemens unit.
When teamed with our Remote Diagnostic Service the
helpdesk offers an optimized troubleshooting capability.
In case further support is necessary, emergency parts
deliveries of stock items and rapid deployment of field
­service personnel may be initiated.
** For further information please contact your local
­Customer Support Manager or the Energy Customer
Support Center.
Default service agreement
Siemens 24-hour global helpdesk ­­service is included in
many Siemens‘ standard maintenance agreements, Long
Term Programs (LTP) contracts ­and contracts for ­Remote
Diagnostic Services.*
A separate helpdesk service agreement ­is available for
non-contract ­customers.**
Customer benefits can include:
Increased plant availability through ­efficient mana­
gement of operational issues and emergencies
Increased operational reliability
Around-the-clock assistance
Cost-efficient troubleshooting
* Consult your contract to determine whether the ­service
applies to your specific location.
Published by and copyright © 2011:
Siemens AG
Energy Sector
Freyeslebenstrasse 1
91058 Erlangen, Germany
Siemens Energy, Inc.
4400 Alafaya Trail
Orlando, FL 32826-2399, USA
For more information, please contact
our Customer Support Center.
Phone: +49 180 524 70 00
Fax:
+49 180 524 24 71
(Charges depending on provider)
Energy Service Division
Order No. E50001-E510-A211-X-7600
Printed in Germany
Dispo 34803, bdk 110209, P WS 1011
24-Hour Global Helpdesk Service
Energy Customer Support Center
Tel: +49 180-524-7000
Fax: +49 180-524-2471
E-mail: support.energy@siemens.com
Internet: www.siemens.com/energy-support/de
Intranet: http://intranet.siemens.com/energysupport/de
Printed on elementary chlorine-free bleached paper.
All rights reserved.
Trademarks mentioned in this document
are the property of Siemens AG, its affiliates,
or their respective owners.
Subject to change without prior notice.
The information in this document contains
general descriptions of the technical options
available, which may not apply in all cases.
The required technical options should therefore
be specified in the contract.
www.siemens.com/energy