Why-Why Problem Solving
The problem is shown below. Please construct one diagram. Feel free to ask me questions
regarding your diagram. Try to cover all possible solutions to the problem statement. Please do
not procrastinate and a partial submission will result in a zero grade for the assignment.
Additional information about a Why-Why diagram may be found in the “course documents” link
under the powerpoint presentation “perform quality control: tools and techniques (chpt. 8).
Create a Why-Why diagram for this problem statement: Customers leave the store without
making a purchase.
End
They forgot
form of
payment
Inventory
control mngr.
sick on order
day.
End
Why?
Customers
leave the store
w/out making
purchase
Did not find
what they
needed.
Why?
Product out of
stock.
Why?
Product not
ordered by
inventory
control mngr.
Delivery truck
did not arrive
on schedule.
Why?
Product not
priced as
expected.
Why?
Advertisement
stated different
price than what
presented.
Why?
Product manager
did not give new
pricing to
marketing.
Why?
Pricing update
lost due to CRM
issues.
End
Why?
Freight broker
scheduled truck
for wrong date.
Why?
Investigate