Crown Woods College BTEC National in Business Assignment Brief Unit 3 – Introduction to Marketing Name: ____________________________________ Date due: _______________________________________ BTEC National Unit 3: Introduction to Marketing Instructions for Learners 1. Read the assignment brief carefully and make sure you understand: a) what you have to do in each task, and b) what work to hand in. If you are uncertain, discuss it with your teacher. 2. The assignment is split up into tasks, which will be set at interim periods throughout the unit. Your tutor will guide you and provide you with set dates and deadline dates. 3. To achieve a PASS grade, you need to ensure that all of the pass criteria have been met. To gain an overall MERIT grade, you must complete all of the pass criteria and all of the merit criteria. To achieve a DISTINCTION for the unit, you must complete all of the pass and merit criteria, as well as the distinction criteria. 4. Merit and distinction criteria are EXTENSIONS of the pass criteria, and do not have to be separate tasks. 5. If you work in a group at any time, you must present your own responses to each task of the assignment. 6. Information from secondary sources must be referenced within your work and at the end in a bibliography, NOT presented as your own work / ideas. How to reference and list bibliographies will be covered in class. 7. Your tutor will provide witness statements or any special documentation you may need to complete your tasks. Page 2 BTEC National Unit 3: Introduction to Marketing Assessment and Grading Criteria To achieve a pass grade the evidence must show that the learner is able to: To achieve a merit grade the evidence must show that the learner is able to: P1: describe how marketing techniques are used to market products in two organisations M1: compare marketing techniques used in marketing products in two organisations To achieve a distinction grade the evidence must show that the learner is able to: D1: evaluate the effectiveness of the use of techniques in marketing products in one organisation P2: describe the limitations and constraints of marketing P3: describe how a selected organisation uses marketing research to contribute to the development of its marketing plans M2: explain the limitations of marketing research used to contribute to the development of a selected organisation’s marketing plans D2: make justified recommendations for improving the validity of the marketing research used to contribute to the development of a selected organisation’s marketing plans. P4: use marketing research for marketing planning P5: develop a coherent marketing mix for a new product or service. M3: develop a coherent marketing mix that is targeted at a defined group of potential customers. Page 3 BTEC National Unit 3: Introduction to Marketing Unit Content 1 Know the role of marketing in organisations Role: overall concept; marketing definitions Objectives: private sector aims and objectives (survival, growth); public and voluntary sector aims and objectives (service provision, growth of range of provision, cost limitation, meeting quality standards); marketing objectives, eg market leadership, brand awareness, perceptions of customers or users; link between organisational objectives and marketing objectives Techniques: growth strategies (diversification, product development, market penetration or market development, Ansoff’s Matrix); survival strategies; branding (importance in influencing buyer behaviour, brand building, positioning, brand extension); relationship marketing (definition, difference between transactional marketing and relationship marketing, value of lifetime customer) Limitations and constraints: legal (Sale of Goods Act 1979, The Consumer Protection from Unfair Trading Regulations 2008, Consumer Credit Acts 1974 and 2006, Consumer Protection (Distance Selling) Regulations, Data Protection Act 1998); voluntary, eg Code of Advertising Practice and Advertising Standards Authority; pressure groups and consumerism; acceptable language. 2 Be able to use marketing research and marketing planning Marketing research: qualitative; quantitative; primary internal/external research; secondary internal/external research; uses (reduce risk in decision making, measure progress over time); limitations (cost effectiveness, validity of data collected) Marketing planning: marketing planning process model (audit with PESTLE (political, economic, social, technological, legal and environmental external factors); SWOT (internal strengths and weaknesses, external opportunities and threats); set SMART (specific, measurable, achievable, resourced, time-bound) objectives; determine strategy and tactics, implement changes; evaluate) 3 Understand how and why customer groups are targeted Identifying customers in consumer markets: difference between customers, consumers and buyers; importance of identifying who has influence over purchasing decisions Market segmentation: importance; bases for segmentation of consumer markets (geographic, demographic, psychographic, lifestyle); uses of geo-demographic systems to identify and reach target groups eg ACORN, MOSAIC; reasons for choice of target group (accessibility, current and future prospects of group as customers, profitability; ability to service customer group, fit with organisation’s mission) Identifying customers in business to business markets: decision making unit (DMU) Market segmentation: bases for segmentation of business markets (size, region, value, public/private/ voluntary sector, product, industry); benefits for different members of the DMU, eg cost benefits, ongoing relationships, security of supply 4 Be able to develop a coherent marketing mix Marketing mix: 4 P’s – product; price; place; promotion; objectives of developing mix (support brand building, satisfy needs and aspirations of targeted group of customers); importance of need for cohesion of different elements of the marketing mix Product: product range; benefits versus features of product or service for targeted customers; concept of product life cycle Price: pricing strategies (premium pricing, penetration pricing, economy pricing, price skimming, psychological pricing, captive product pricing, product line pricing) Place: distribution; online and/or physical presence Promotion: promotional mix (advertising (different media, online techniques), personal selling, public relations, sales promotion) Page 4 BTEC National Unit 3: Introduction to Marketing Assignment Brief This assignment is designed to cover all the learning outcomes of Unit 3: On completion of this unit a learner should: 1. Know the role of marketing in organisations 2. Be able to use marketing research and marketing planning 3. Understand how and why customer groups are targeted 4. Be able to develop a coherent marketing mix There will be the opportunity for learners to meet the criteria for this unit via: 1. ‘Group Work 2. ‘Creative Writing’ 3. ‘Researching’ Vocational Scenario Background information: You work for a large marketing agency that consults for a variety of businesses on the marketing activities that they undertake in order to promote their products or services. Your agency has a varied portfolio of clients and you have been given the task of consulting for several different businesses: Apple, Blackberry, Thomas Cook and Crown Woods College. Page 5 BTEC National Unit 3: Introduction to Marketing Task 1: Why Bother With Marketing? Know the role of marketing in organisations. Your agency has asked you to research the marketing techniques used by: 1. Apple when promoting their iPhone 2. Blackberry for the Curve. These techniques might include: Growth Strategies Survival Strategies Branding Relationship Marketing For each product, produce a report (with both visual and written information) that describes the marketing techniques used to market the products (P1). Then compare the techniques used in marketing the products. Explain the similarities and differences in the techniques used. (M1). Now choose one of your two businesses. How effective do you think its use of techniques in marketing products has been? Add an evaluation to your report that considers the pros and cons of the techniques used. (D1) This task meets the criteria for P1, M1 and D1. Date set:15/04/15 First submission date:24/04/15 Final submission date: Page 6 BTEC National Unit 3: Introduction to Marketing Assessment Criteria Task 1: ‘Why Bother With Marketing?’ Criteria Purpose Reference P1.1 Growth strategies (diversification, product development, market penetration or market development) P1.2 Survival strategies (branding, brand building, positioning, brand extension) P1.3 Relationship marketing (relationship vs transactional marketing, value of loyal customers) Comment Date Met Page 7