Tempus UM_JEP-16015-2001 “QUASYS”
Development of Quality Assurance System in Higher Education
University of Rijeka
Prof. dr. Pero Lučin
Vice-Rector
Tempus consortium meeting
Zagreb, May 28 – 29, 2004
Pero Lucin, May 2004.
Historical background of institutional
quality assurance
2001.
Self evaluation
External evaluation by
Salzburg Seminar Visiting
Advisors Program team
2002.
2003.
2004.
Participation in Quality
Culture project EUA
Self-evaluation
questionnaire ““How
do I see my study” ”
New University Satute –
quality assurance an
obligation
QUASYS Tempus project
Appointment of deputy
rector for quality culture
Self evaluation
External evaluation by Salzburg
Seminar Visiting Advisors
Program team
Projects and initiatives 2003/2004 (Senate decision):
• Orientation/motivational workshops for the first year
students
• Quality culture promotion at the University of Rijeka
• Student perspective on quality in higher education
• Teachers’ perspective on quality in higher education
• On-line students’ rating of teachers’ performance
Establishment of the
Quality promotion office
at the UniRi
Establishment of quality
promotion teams at
University constituents
Pero Lucin, May 2004.
Quality promotion
Projects for academic year 2003/04.
X
XI
XII
I
II
III
Orientation/motivational practicum for the first
year students
Project aims:
 to help the first year students get acquainted
with details connected with the study,
 to analyze the first year students’ expectations,
 to test and adjust the approach for further
application.
The project was carried out at seven faculties of
University of Rijeka. The students’ feedback and
survey results were presented at the workshop.
IV
V
VI
VII
VIII
IX
IX
Quality culture promotion at the University of
Rijeka
Project aims: To analyze the present situation
and to establish the quality culture promotion
system. To build the quality promotion
infrastructure.
 each faculty appointed the Quality Promotion
Team consisting of staff, student and
administration representatives. The task of the
team was to implement programs and to initiate
their own developmental activities.
 a visit of EU consultants to University of Rijeka
was organized within the CARDS programs
 a visit and lecture by Ph.D. O. Havika,
University of Bergen, Norway: “The Quality
Reform of Higher Education in Norway:
Implications for Quality Development Control”.
Implications for Quality Development Control”.
Pero Lucin, May 2004.
Quality promotion
Projects for academic year 2003/04.
X
XI
XII
I
II
III
Student perspective on quality in higher
education at the UniRi
Project aim: To analyse the quality of student
engagement and their learning experience.
May 2004 - Self-evaluation questionnaire “How do I
see my study” was applied on the population of
graduate students at all institutions. Data collection
and analysis is in progress. Results are going to be
presented during September 2004.
Teachers’ perspective on quality in higher
education at the UniRi
Project aim: To collect information on teaching
quality from teachers’ perspective.
All teachers should fill in the self-evaluation
questionnaire compatible and comparable with
the students’ one.
By the end of May 2004 the data will have been
collected. Results are going to be presented during
September 2004.
IV
V
VI
VII
VIII
IX
IX
Quality promotion office web pages
June 2004 - Web site fully operational.
On-line students’ rating of teachers’
performance
Project aim: To set the system of regular
teaching quality assessment.
The web-based questionnaire was
adapted. To be applied during the
academic year 2005/06.
Student’s evaluation of individual
courses
Self-evaluation campaign at the
Medical faculty, and the Faculty of
maritime studies
Pero Lucin, May 2004.
A National Quality Assurance Network
– a view from Rijeka
National Quality Assurance Network
NVVO
Center for
QA
UniZg
Center for
QA
UniSt
Institutional unit for
QA
Law Faculty
Institutional unit for
QA
Medical Faculty
Agency
Center for
QA
UniOs
Center for
QA
UniZd
NVZ
Center for
QA
UniDu
Center for
QA
VVVŠ
Center for
QA
UniRi
Institutional unit for
QA
Faculty of Engeneering
Institutional unit for
QA
Univ. departments
Center for
QA
?
Institutional unit for
QA
Teacher’s schools
Institutional unit for
QA
Faculties in Pula
Institutional unit for
QA
etc.
University of Rijeka Quality Assurance Network
Pero Lucin, May 2004.
Backbone of the QA Network
National Agency for
Quality Assurance
University center for
quality assurance
Institutional units for
quality assurance
Pero Lucin, May 2004.
University center for quality assurance
- functions
National Agency for
Quality Assurance
I. Organization of the university network for quality assurance




Support in establishment of institutional units for QA at university constituents
Training of QA staff and QA teams at the university
Organization of training and education for academic staff, students and administration
Induction and organization of continous academic discussion on quality and dissemination
of the quality culture in the academic as well as nonacademic community.
 ??
II. Establishment of dynamic quality cycles at the university
University center for
quality assurance
 development of quality indicators
 development of self-evaluation procedures and organization of the external evaluation
 elaboration of development plans with the aim to improve quality at the university
 organization of student’s surveys and questionnaires
 analysis and research of success in study progression
 identification of reasons for unsuccessful, inefficientt and too long study progression
 identification of competences of the academic staff
 ?? (institutional autonomy)
III. Development of the portfolio at the university
Institutional units for
quality assurance
 results of student evaluation
 success in examinations
 learning outcome
 evidence for teaching improvement
 e-learning development
 lifelong learning of the academic staff (continuous education)
 self-evaluation
 ?? (institutional autonomy)
Pero Lucin, May 2004.
University center for quality assurance
- structure
National Agency for
Quality Assurance
University center for
quality assurance
University Quality
Assurance Board or
Council
Teachers + students
Administrative and
organizational support
+
(QA office or center)
 chair – academic person - part time appointed
 secretary
 project manager
 one project manager on 10.000 students
Institutional units for
quality assurance
Pero Lucin, May 2004.
Institutional units for quality assurance
- functions
National Agency for
Quality Assurance
I. Development and mainetance of staff portfolio
 results of student evaluation
 success in examinations
 learning outcome
 evidence for teaching improvement
 e-learning development
 lifelong learning of the academic staff (continuous education)
 self-evaluation
 ?? (institutional autonomy)
Important to establish a
strong link to personal
promotion, and staff
recruitment and
development policy
II. Organization of evaluation and building of the university network for QA
University center for
quality assurance
Institutional units for
quality assurance
 establishment of dynamic quality cycles
 organization of student’s surveys and questionnaires
 development of quality indicators
 analysis and research of success in study progression and reasons for unsuccessful study
 analysis of examination policy and success in examinations
 analysis of quality and success of individual courses, modules, departments, subjects
 testing for learning outcome
 development and organization of self-evaluation and preparation for the external evaluation
 continous academic discussion on quality and dissemination of the quality culture
 investigation of competences of the academic staff and development of e-learning
 organization of training and education for academic staff, students and administration
 ISO standards for administrative functioning of the institution
 ?? (institutional autonomy)
III. Participation in institutional policy building – curriculum reform
Pero Lucin, May 2004.
Institutional units for quality assurance
- organization
National Agency for
Quality Assurance
University center for
quality assurance
Academic Bord
(QA Team)
teachers
+
students
+
Administrative support
(unit)
Institutional units for
quality assurance
Pero Lucin, May 2004.
ECTS (European Credit Transfer System)
na Sveučilištu u Rijeci
2002.
2003.
19. veljače 2002.
održana radionica
"Uvod u ECTS".
2004.
2005.
Služba za ECTS na Rektoratu
Sveučilišni koordinator za ECTS
http://www.uniri.hr/ECTS_index.htm
19. lipnja 2002.
osnovano Povjerenstvo za
uvođenje ECTS sustava
Informacijski paket
Informatička potpora
Supplement diplome
Odluka o uvođenju
supplementa diplome
Stvorene pretpostavke za
uvođenje ESTS na svim
studijskim programima
Radne grupe za ECTS na
sastavnicama sveučilišta
Povjerenici za ECTS
International Student
Guide 2003.
Uvođenje ESTS na
svim studijskim
programima
Tempus projekt (koordinatori)
“Implementation of ECTS and
supporting measures”
Pero Lucin, May 2004.
Project e-University
e-learning
e-library
e-student office
e-Campus
IT academia
Web portal
University
Information
Center (SIC)
Pero Lucin, May 2004.
e-learning
e-learning
e-library
e-learning Center of
the University
• e-learning manager
• instructor for design
• technical support
e-student office
e-learning
network of the
University
e-Campus
IT academia
Web portal
e-learning team of a
faculty
• e-learning manager
• instructor for design
• technical support
University
Information
Center (SIC)
Pero Lucin, May 2004.
e-learning mreža Sveučilišta u Rijeci
Centar za e-learning
Sveučilišta
• Manager za elearning
• Instruktor za dizajn
• Tehničar
Timovi za e-learning
u sastavnicama
• Manager za elearning
• Instruktor za dizajn
• Tehničar
E-learning
mreža
Sveučilišta
Zadaće e-learning mreže
• Transfer alata za e-learning
(e-Campus, Web CT i sl.)
• Razvijanje alata za e-learning
• Pomoć nastavnicima i osoblju u
primjeni alata
• Specijalizacija
• Edukacija
Edukacija
• In house tečajevi
• In house tečajevi u suradnji s CARNet om
• Kriteriji Rektorskog zbora – akreditirani
tečajevi koje prihvati Senat ili NVVO
• Unaprjeđenje kvalitete
Pero Lucin, May 2004.
Pero Lucin, May 2004.