April 2012

Deputy Director
Military Family Services
LCol Cheryl Baldwin
National Manager
Military Family Services
Alla Ivask
National Manager
Policy and Program
Development
Laurie Ogilvie

Deputy Director
Military Family Services
LCol Cheryl Baldwin
Business Process
Manager
Beverly Weber
Administration Officer
MWO Yvonne Lauriault
Administration Support
Services
Francine St-Amour
MFS Communications
Manager
Julie Leblanc
MFS Information
Coordinator
Chantal Beauchamp
FamilyForce
Manager
Karen Dooks
Multi-Media
Specialist
Michelle Squires

National Manager
Policy and Program
Development
Laurie Ogilvie
Policy and Program
Development Manager
Dean McCuaig
Policy and Program
Development Manager
In Hiring
Policy and Program
Development Manager
Lynda Manser
Family Services
Program Manager
Linda Tyrrell
Family Services
Coordinator
Ty Erwin (Temp)

Military Family Services Assistant
Maria DiVirgilio
Senior Manager Field Operations
Sue Goddard
National Manager Military Family Services
Alla Ivask
Field Operations Manager
Eva Marks MacIsaac
Field Operations Manager
Annette Pinkney
Field Operations Manager
Luc Girard
Field Operations Manager
Barb Bragg
Field Operations Manager
Jackie Carle
Senior Manager National Programs & Services
Sonia Rowe
Family Services Program Manager
Linda Tyrrell
Family Services Manager
Family Information Line (FIL) Manager
Robin Whitford
Family Services Coordinator
FILCoordinator
Mireille Bujold
FIL Counsellor (4 days/wk)
Pamela Howsen
FIL Counsellor (nights 5 days/wk)
Heather Robertson
FIL Counsellor (back up P/T)
Alison Timmons
FIL Counsellor (w/e and stats)
Christine Sulek
Family Force Manager
Karen Dooks
Multi-Media Specialist
Michelle Squires
Web Writer Specialist

2008 to 2009
• Formal consultations were held with CF leadership, service providers and families
• Hosted two national Military Family Summits to define service gaps and determine way ahead strategies
• Initiated activity IAW Enhancement of CF Military Family Support Capability
SID – 02/09
• Way ahead strategies proposed to enhance family services by building on the strengths of C/MFRCs
2009 / 2010
• Researched and proposed enhancements in key support areas:
– Child Care
– Access to Medical Care
– Mental Health and Social Support
– Deployment and Reunion
– Employment and Education
• Presented 32 enhancement opportunities for AFC endorsement
• CMP directed DMFS to begin work on launching several low cost or cost neutral initiatives
6

• Family Liaison Officers
• Community Site Visits
• FamilyForce.ca
• Partial: C/MFRC Funding Gap
• 20th Anniversary of the MFSP
• Family Information Line
• FamilyForce.ca site administrator training
• LiveChat and e-commerce
• Info & Referral Service (Take Care)
• On-line language training opportunities
• Casualty Support Child Care
• Shoulder to Shoulder
• CFMAP Bereavement Services
• Iris the Dragon storybook
• e-Board Training tool (first phase)
• Special Forces Family Support
• MOU/ e-business Centre
• Community Wellness Index
• C/MFRC Pay and Benefits Review
• Transport Directive 340
• DAOD revision
• CNA Toolkit development
• Child Care Review and Report
• Interpersonal Conflict Management
Course (partnership with DGADR and StF)
• Mega-training (Feb/Mar 11 & Feb
12)
7

• Launch of R2MR Family Module
– Train the trainer session with MFRC staff
• Children’s mental health programming
– E=MC3
– Friends for Life
– Children’s Deployment Support Program
– Kids have Stress Too
– Rainbows
– CPET / YPET
• OSI family programs (2 editions)
– Partnership with the Royal Ottawa Mental Health Foundation
– Development of “The Mind’s the Matter”, an interactive psychoeducation video
• True Patriot Love (TPL) funding provided to communities in need
– $150K total
– MFRC grant application to TPL
8

• Local agility vs. national quality and sustainability.
• Voice of the few colours perceived overall program success.
• Arcs of fire – partnerships take lots of work.
• The value of time and space.
• Organizational wellness.
9

Strengthen/demonstrate effective governance and accountability:
• Create and deliver customized training resources to strengthen capacity of
MFRC Boards of Directors.
• Recommend strategy for next phase of Community Site Visits.
• Draft and finalize Service Level Agreement between DGFPFSS and CA NMR
(Europe).
• Finalize ELearning Board Tool – MFSP Orientation.
• Conduct Board mega training session.
• Finalize and distribute MFRC Community Needs Assessment Tool Kit.
• Participate in CRS’ review of CF family financial services to demonstrate relevance, effectiveness, and efficiency.
• Evolve eBusiness Centre to include extraordinary funding and end-year reporting mechanisms.
• Re-vamp the Supplemental Agreement template to track sitespecific expenditures and service delivery.
• Secure legal review and finalize edits of DND/MFRC Memoranda of
Understanding.
10

Increase accessibility and awareness of CF family services:
• Create national recruitment campaign to promote benefits of serving as a volunteer MFRC Board member.
• Pursue Board recognition Award.
• Participate as a Partner member of the Queen’s Diamond Jubilee Medal awards process on behalf of the Office of the Governor General of Canada.
• Establish FamilyForce.ca and Family Information Line as vehicles to promote awareness of, or as appropriate, platforms to deliver services to families.
• Evolve FamilyForce.ca to increasingly become a one-stop dynamic and interactive source of information and programs accessible to CF families.
• Develop promotional strategy to heighten awareness of national services, including programmatic components of Shoulder to Shoulder, National
Referral Service, On-Line language training, the Mind’s the Matter, etc.
11

Enhance effectiveness and efficiency of Service Delivery:
• Rationalize US/OUTCAN family services footprint for service delivery.
• Finalize Implementation of SOFCOM Family Support Project.
• Create conditions for the establishment of a National MFRC Association.
• Develop Family Information Line and FamilyForce standards and performance measures.
• Legitimize status of Cold Lake MFRC.
• Determine relevance of ELearning Library for MFRC Leadership (Board and
Executive Directors).
• Establish capacity of in-house family mental health services at Petawawa
MFRC.
• Conclude MFRC Compensation and Benefits review.
• Realign FLO footprint and funding distribution to match need.
• Conclude update to SLT program and curriculum.
• Conduct strategic planning and create FY 12/13 Strategic Plan.
12

Develop family support services and programs:
• Created preferred employer/employer awareness campaign (“Joining
Forces”) in partnership with CF’s RTW and DRes.
• Pilot “Interpersonal Conflict Management” signature program in partnership with StF/FHP and ADR
• Develop Phase II of “The Minds the Matter” in partnership with the Royal
Ottawa Hospital.
• Develop Phase III if resources are secured for additional phase.
• Deliver “Strengthening Resilience” mega-training for signature programs to include FLO Indoctrination, Bereavement, Road to Mental Readiness,
Children’s Mental Health, etc.
• Participate in the review of the Family Violence initiative.
• Finalize analysis and propose options with highlighted recommended course of action for CF Child Care Strategy.
• Finalize analysis and propose options with highlighted recommended course of action for CF Family Mental Health Strategy.
13

Key Result Areas:
• Development of strategic thinking capability.
• Build and maintain exceptional partnerships.
• Foster vibrant and healthy organizational culture.
• Enhance adaptability and responsiveness.
14