REVIEW FOR EXAM 2
DECEMBER 7, 2015
Your second exam is on Chapters 5, 6, 8 & 9. There are multiple choice questions, true & false questions and short identification
or short essay.
Chapter 11
What are examples of programmed decisions and non programmed decisions?
What are the steps in the rational decision making process?
What other types of decision making is there? How do these processes work?
What are major biases that affect decision making? Explain each.
What are advantages and disadvantages of group decision making?
What is group think? What actions can be taken to counteract it?
Chapter 5
What are the 3 functions of performance> Which element is most important for being successful?
Describe Maslow’s hierarchy of needs. Describe cultural differences.
How can organizations satisfy employee needs that are included in Maslow’s hierarchy?
Herzberg’s theory of motivation discusses hygiene factors and motivators. Give examples of hygiene factors and examples of
motivators. Which hygiene factor is often considered a motivator?
McClelland discusses another need theory of motivation. Explain the aspects of this theory.
Compare and contrast expectancy theory with reinforcement theory.
What are the differences between procedural, interactional, and distributive justice? List actions you could take to increase
each justice perceptions.
Chapter 6
What is scientific management?
What are the differences between job rotation, job enrichment, and job enlargement.
What are the 5 major components of the job characteristics model.
How would you increase the empowerment levels of employees?
Give an example of a SMART goal.
A company is interested in increasing customer loyalty. Using the MBO approach, what would be the department and individual
level goals supporting this organization-wide goal?
While performance appraisals provide an opportunity to give feedback to employees about their job performance, there are
inherent biases associated with the process. Name 3.
Companies offer a variety of financial incentives. Identify 3 different types and discuss the pro’s & con’s of each.
Key terms
Motivation
Maslow's Hierarchy of Needs >> 5 Needs >> Lower Order versus Higher Order Needs
McClelland's Three Needs >> Achievement, Affiliation, Power
Herzberg's Two Factor Theory >> Hygiene Factors versus Motivators
Law of Effect
Reinforcement Theory
Positive Reinforcement, Negative Reinforcement, Punishment, Extinction
Equity Theory
“Benevolents” versus “Entitleds”
Justice >> Procedural, Interactional, Distributive
Expectancy Theory >> M = E x I x V
CHAPTER 6 -- MOST IMPORTANT TOPICS
Scientific Management and Job Specialization
Job Redesign >> Job Rotation, Job Enlargement, Job Enrichment
Job Characteristics Model >> with V-I-S-A-F
Growth Needs Strength
Empowerment >> Structural versus Felt
SMART Goals
MBO -- 5 Key Steps
Performance Appraisal
Absolute versus Relative Rankings in Performance Appraisal
Five Key Performance Incentives (Out of nine on the last Slide of the Power Points)
Piece-rate Incentives, Merit Pay, Sales Commissions, Team Bonuses, Profit Sharing
Chapter 8
Communication
Major Barriers to Effective Communication
Encode-Decode Problem (The major problem from my point-of-view)
Semantics and Jargon
Differences in Meaning (including Gender Differences)
Noise
Filtering
Selective Perception
Information Overload
Emotional Interference (text calls it "Emotional Disconnects")
Workplace "Gossip" >> Grapevine
Verbal versus Nonverbal Communication Verbal >> Oral and Written
Nonverbal >> Paralanguage, Body Language, Object Language (nit), Space
Channel Richness Model (Slides and Fig 8.10)
Upward, Downward, and Lateral Communication
CHAPTER 9 -- MOST IMPORTANT TOPICS
Group
Formal versus Informal Groups
Stages of Group Development >> Forming, Storming, Norming, Performing, Adjourning
Cohesion
Groupthink
Social Loafing
Process Loss (
3 Different Types of Team Tasks >> Production, Idea Generation, Problem Solving
Team Roles >> Task versus Social + Boundary Spanning
Some Types of Teams >> Task Force. Cross-Functional Teams, Virtual Teams,
>> Traditional Manager-Led Teams versus Self-Managed Teams