Hamilton, Communicating for Results, 10th Edition, Chapter 03
1. Which of these should you consider when choosing a conflict strategy?
a. The strategy you are comfortable using
b. The strategy your team or organization prefers
c. The pros of each strategy
d. The cons of each strategy
e. All of the above (CORRECT)
2. Most people fall completely within one of the four communication styles.
Very rarely does a person use more than one style.
a. True
b. False*
3. In which of the following scenarios would a closed communicator be most
successful?
a. When the task at hand requires very a lot of interpersonal interaction
b. When the subordinates to the closed communicator require little
supervision (CORRECT)
c. When the profession or business is productivity oriented
d. When the subordinates to the closed communicator require a lot of
supervision
e. None of the above
4. In which of the following scenarios would a blind communicator be most
successful?
a. During a time of crisis or organizational change (CORRECT)
b. When the organization has many personnel problems
c. When creativity and risk taking are critical to the organization’s
success
d. When people in the organization expect to make their own decisions
e. All of the above
5. In which of the following scenarios would a hidden communicator be most
successful?
a. When a social environment is expected
b. When the task or project only requires adequate performance
c. When the organizational climate makes political maneuvering
necessary
d. When teamwork does not involve problem solving
e. All of the above (CORRECT)
6. In which of the following scenarios would an open communicator be most
successful?
a. When the open communicator is a new member of the group or a new
hire
b.
c.
d.
e.
When change is welcomed as a new opportunity (CORRECT)
When an immediate decision is needed
When customers do not want an open style
When employees do not want an open style
7. Which of the following types of conflict are most common in teams?
a. A-type (relationship based) and C-type (task based) (CORRECT)
b. B-type (emotion based) and D-type (authority based)
c. R-type (relationship based) and T-type (task based)
d. P-type (personality based) and Q-type (quality based)
8. When the damage to the relationship would harm both parties involved in a
conflict, what is the best conflict strategy to use?
a. Accommodating (CORRECT)
b. Withdrawal
c. Avoiding
d. Compromising
e. Competing
9. When should the avoiding style be used in conflict?
a. Never
b. Power relationships make resistance very difficult or impossible
(CORRECT)
c. When the outcome is very important
d. When potential gains from conflict outweigh potential losses
e. When the conflict needs to be addressed quickly.
10. Which of the following should you do to gain consensus?
a. Encourage the competing people or groups to focus on the solutions
they have already developed
b. Avoid the nominal group technique
c. Focus strictly on moderating and do not make suggestions
d. Encourage the communicators to clarify the problem (CORRECT)
11. Which of the following statements about conflict in individualist, low-context
cultures is accurate?
a. Conflict should be handled indirectly.
b. Conflict is mostly dysfunctional.
c. Conflict is viewed from a problem-solving model. (CORRECT)
d. Conflict is viewed from a face-saving model.
e. Contextual and relational concerns are intertwined.
12. Conflict in the organization
a. Must never be tolerated
b. Serves no purpose
c. Should always be handled by an outside professional psychologist
d. Can be productive (CORRECT)
e. Should always be handled direct.
13. Avoiding or withdrawal from a conflict is the method that
a. Is best used by senior management
b. Never poses a future problem when the issue is trivial
c. Can only be considered a temporary hold on addressing the issue
(CORRECT)
d. Is acceptable when it involves new employees
14. Conflict in the organization
a. Must never be tolerated
b. Serves no purpose
c. Should always be given to an outside professional psychologist
d. None of the above (CORRECT)
15. Closed style communicators:
a. Tend to be productive when working with others
b. Often fear losing their job for something they did not do (CORRECT)
c. Never initiate upward communication
d. Do not like to be asked for their opinions
e. Will often leave a job without communicating why