COURSE OUTLINE
PROFESSIONAL DEVELOPMENT TRAINING
Team Leadership
Duration: 1 day
Session One: Course Overview
Overview:
The New Horizons Team
Leadership Program teaches
participants how to be an
effective team leader. You
learn how to communicate
effectively, adapt to various
personality issues and
overcome common problems.
Further, you will work on
aspects of verbal and nonverbal communication, create
a supportive team
environment, motivate
individuals, the sources of
team conflict and different
conflict resolution strategies.
Target Audience:
This course is perfect for
anyone who is in a teamleader or Supervisor role and
has had no formal training or
who is about to be promoted
to such a position.
At Course Completion:
Participants will leave the
course with a certificate of
attendance and an
individualised action plan to
help support next steps on
return to the workplace. More
importantly you will have
developed skills and
knowledge to become more:
 Confident and
comfortable in your role
 Able to get the best out of
people
 Adept as a communicator
 Able to manage time
more effectively through
delegation
Session Two: Making the
Transition
 How did I get here?
 Four Stages of Team Evolution
 Questions Team Leaders Have
Session Three: Responsibilities
of a Team Leader
 Building the Right Environment
 Motivation from Within
Session Four: Setting Goals
 Know Where You Are Going
 Setting Goals with SMART Team/Individual
 How Can Planning Help Me?
Session Five: Communication
Skills
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Key Listening Skills
Tips for Becoming a Better Listener
Questioning Skills
Managing Our Non-Verbal Messages
Session Six: Giving Feedback
 Characteristics of Effective Feedback
 Skill Building
 Receiving Feedback
Session Seven: Delegating
 Why we don’t do it
 Techniques for Giving Instructions
Session Eight: Managing
Conflict
 The Conflict Resolution Process
 Breaking Down the Process
 Workshop Wrap-Up
 1300 794 006
 info@nhaustralia.com.au
 www.nhaustralia.com.au