Communication
Applications
CH1
Mrs. Dobbins
Understanding communication choices
 Communication
is the process of creating and
exchanging meaning through symbolic interaction.
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Verbal
Non-verbal
Be aware of the message your sending
Example: dress to impress
Making choices
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Know the context
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Context: is the situation in which communication occurs
Appropriateness: what is suitable for a specific situation
Context determines roles and norms
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Role: a part played in a specific setting
Norm: a stated or implied expectation
Standard: an established level of requirement or excellence
You often have to establish your own standards
 What is appropriate for yourself, your listener, the occasion, and the
task
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Making choices
 Appropriate
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Know who you are, what you want to achieve, how you
want others to perceive you
 Appropriate
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for the occasion
Each occasion brings with it different expectations
 Appropriate
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for your listener
Consider their needs, desires, and situation
 Appropriate
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for yourself
for the task
What are you trying to achieve?
Importance of communication skills
 Every
time you interact with another human being you
are communicating
 How do most of us communicate on a day to day basis?
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Texting
Facebook
Email
Conversations with friends
Competent communicator
A
competent communicator is someone who
incorporates knowledge, attitudes, and skills into his or
her communication to communicate effectively and
appropriately.
 Have the right attitude
 Skills
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Task skills : the skills needed to do a job
Relationship skills: the skills needed to maintain goodwill with
people
Communication in oraginizations
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Organization: a number of people with specific responsibilities who
are united for the same purpose.
Could be professional or social
Culture in organizations
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How a culture thinks, what it finds important, and how it conducts
business
Culture shock: confusion or anxiety that sometimes results when
people come into contact with a culture different with their own.
Functions of organization
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Identity
Unity
Preservation
Elements of culture
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Structure: parts of an organization
Systems: networks of channels for orderly interaction
Other communication systems in organizations: email,
meeting, etc
Values and beliefs: core of organization
Goals: what you want to achieve
Environment: physical environment
Traditions: a practice or ceremony that is carried out
Heroes: a person who is respected and admired
Diversity in Organization
 Countries
 Communities
 Churches
 Places
of work