G BK 459.331-Business Strategy—Spring 2014 G BK 459.331 (CRN: 20054), Business Strategy Mondays and Wednesdays: 6:00 PM to 9:00 PM. Spring Semester: March 17 to May 8, 2014 FHSDC, Room # ???? Instructor: Department: Office: Phone: E-mail: Office Hours: Admin Assistant: Mr. John La Lone, Asst. Professor. BS-BA, MS-HRM. Management, Marketing, and Administrative Systems Room 318L (254) 519-5472 jlalone@ct.tamus.edu January 13 to Mar 17, 2014 (By Appointment only): Monday and Wednesday: 11:00 AM to 2:00 PM. Tuesday and Thursday: 12:00 PM to 2:00 PM, & 4:00 PM to 5:00 PM. March 17 to May 8, 2014. (By Appointment only) Monday and Wednesday: 11:00 AM to 2:00 PM .& 4:00 PM to 5:00 PM. Tuesday and Thursday: 1:00 PM to 2:00 PM. You must call Admin Assistant to make appointments. Mr. Jennifer Perez (254) 519-5437/5725/5762 Fax (254) 526-8403 1.0 Catalog Description A capstone course involving the integration of concepts and principles studied in accounting, economics, finance, management, marketing, quantitative methods, and other relevant disciplines. Includes problem solving and business decision making. Designed to be taken by senior business majors during their last semester. 2.0 Prerequisites ACC 203-Financial Accounting, ACC 204-Managerial Accounting, FIN 301-Principles of Financial Management, G B 311-Business Statistics, MGMT 301-Principles of Management, MKTG 314-Principles of Marketing, majority of courses in your major, or approval of department head. Additionally, I expect students to have senior level writing skills, creative and analytical thinking skills, effective reading skills, advanced learning skills, and a general understanding of problems faced by business managers. 3.0 Expanded Course Description GB 459 is a challenging capstone course that focuses on how firms formulate, implement, evaluate, and present strategies through case study analysis, presentations and a computerized business simulation. It is a course about strategy and managing for success. The course centers around the theme that a company achieves sustained success if and only if its managers (1) have 1 G BK 459.331-Business Strategy—Spring 2014 an astute, timely strategic game plan for running the company, and (2) implement and execute the plan with proficiency. This course allows students to explore in depth how and why a wellconceived well-executed strategy nearly always enhances a company’s long-term performance. This course also gives students the opportunity to integrate much of the knowledge they have gained in their business curriculum. This is a “big picture” course. The problems and issues surrounding the tasks of crafting and implementing strategy cover the whole spectrum of business and management. Many variables and situational factors must be dealt with at once. Weighing the pros and cons of one strategy option versus another entails a total enterprise perspective and good judgment about how all of the relevant factors combine to shape what actions need to be taken. 4.0 Intended Student Outcomes: 4.1 Knowledge Outcomes I. II III IV V VI. VII VIII To learn and understand the principles and techniques of strategyformulation. To identify factors applicable to strategy planning, formulation, and implementation for the business organization on both a domestic and a global basis. To sensitize students to the social responsibilities of organizations and the ethical considerations applicable to corporate policy and strategy formulation. To develop the ability to analyze situations and identify core problems, opportunities, threats, and organizational strengths and weaknesses. To integrate the knowledge gained in earlier core courses in the business school curriculum, understand business integration and demonstrate why the different parts of a business need to be managed in strategic harmony for the organization to operate in successful fashion. To develop skills in strategy formulation and implementation and provide real-time results (using computer generated data) based upon student developed and implemented strategy for a business unit. To develop analytical skills related to strategy using a practical case method approach. To develop written and oral communication skills appropriate to the business environment 4.2 Skill Outcomes-Students will: I. II. III. Demonstrate effective communication in written form (case studies). Demonstrate effective communication in verbal form in face to face courses (presentation). Be able to identify problems and use information in solving business problems (case studies). 2 G BK 459.331-Business Strategy—Spring 2014 IV. 4.3 Demonstrate an effective use of technology in the business environment (Business Strategy Game). Value Outcome I. 4.4 Heightened awareness of how and why ethical principles, core values, and socially responsible management practices matter greatly in the conduct of a company’s business. At the conclusion of the course the student will: I. II. III. IV. 5.0 Think critically and strategically about a company, its present business position, its long-term direction, its resources and competitive capabilities, the caliber of its strategy, and its opportunities for gaining sustainable competitive advantage. Have conducted strategic analysis in a variety of industries and competitive situations and have a stronger understanding of the competitive challenges of a global market environment. Benefit from a heightened awareness of how and why ethical principles, core values, and socially responsible management practices matter greatly in the conduct of a company’s business. Demonstrate the ability to employ managerial judgment through assessing business risk, making sound business decisions and achieving effective out comes. Required Reading, Textbook and Support Resources 5.1 Dess, Gregory G., Lumpkin, G.T., Eisner, A. B., and McNamara, G.. (2012). Strategic Management (6th ed.). McGraw-Hill/Irwin: New York. ISBN: 978-0-07802931-8. McGraw-Hill/Irwin [MHID]: 0-07-802931-7. 5.2 American Psychological Association (2009). Publication Manual of American Psychological Association (6th ed). Washington, D.C. 5.3 Computer Resources I. A PC configured to support WebCT (see technical specifications in the WebCT tutorial identified under support resources). II. You must have a personal INTERNET account with E-mail and web browser capabilities. All Texas A&M University-Central Texas students are provided a free E-mail account through the University server. You are required for this course to use this email address. III. A copy of Acrobat Reader, You may download the free Acrobat Reader at: 3 G BK 459.331-Business Strategy—Spring 2014 IV. Citing references in APA format: A. http://www.bedfordstmartins.com/online/cite6.html B. Failure to properly cite WILL RESULT IN FAILURE OF THIS COURSE. 6.0 WRITING INTENSIVE COURSE This is an “Intensive Writing (WI) Course.” The purpose of this designation is to develop communication skills needed by those preparing to enter the business world as well as those who are already part of that world. The course will focus on continuous improvement in written and spoken correspondence. The instructor will provide ongoing feedback of the individuals written, verbal and nonverbal skills. It will be the student’s responsibility to make the instructional adjustments and corrections throughout the semester. If you can communicate effectively (written, verbal and nonverbal), you have a highly valued and marketable skill. Surveys have shown that the ability to communicate well is ranked by business executives as first among the personal factors necessary for promotion. Students must pass the writing component of a WI course in order to pass the course 7.0 Performance Guidelines 7.1 Course Contribution: I ask for your attentiveness to study and learning assignments, on-time completion of assignments, and regular participation in and effective contribution to discussions and activities. Those who demonstrate consistently high quality, professional performance, and who regularly contribute to course activities will earn higher grades. activities, and for your timely completion of assignments. The quality of your course contribution and course and team participation will be an important factor in determining the grade that you earn from course contribution. I expect you to meet the course requirements schedule. I strongly encourage your attendance for each class. I recognize that not all students are able to attend each class session. When you are absent from class, use the buddy system to find out what you missed and obtain lecture notes. I expect each student to take personal responsibility for making up missed subject matter and assignments. Your timely attendance, preparation for and participation in class discussion, and timeliness of assignment submissions will all contribute toward the grade that you earn for in this class. 7.2 Tarleton State University e-mail Account: Each student must claim and use their Tarleton State University e-mail account. All e-mail correspondence between all students and your instructor will be via your Blackboard account. Each student will send a message to your instructor by Monday—March 24, 2014 via your Blackboard account e-mail. That e-mail must reflect student’s name, and Tarleton (NOT Blackboard, nor personal) e-mail address. Ensure that you 4 G BK 459.331-Business Strategy—Spring 2014 check your Tarleton e-mail on at least three times each week. You may claim your Tarleton e-mail account, set-up your Tarleton student e-mail account and forward messages to another e-mail account of your choosing, send auto-replies to your e-mail account while you are away from internet access, and view your Tarleton e-mail at: http://www.tamuct.edu/departments/informationtechnology/email.php 7.3 Citing references in APA format: Each student must review the Texas A&M University-Central Texas ethical requirements at the web site listed below. Failure to cite properly or to acknowledge another’s work is “plagiarism” and will receive an automatic grade of zero and WILL RESULT IN FAILURE OF THIS COURSE. http://www.bedfordsmartins.com/online/cite6.html 7.4 Library Information, Texas A&M University-Central Texas/Tarleton State University: INFORMATION LITERACY focuses on research skills that prepare individuals to live and work in an information-centered society. Librarians will work with students in the development of critical reasoning, ethical use of information, and the appropriate use of secondary research techniques including: exploring information resources such as library collections and services, identify sources such ass subject databases and scholarly journals, executing effective search strategies, retrieving, recording, and citing relevant results correctly, and interpreting search results and deciding whether to expand the search. For further Library information see Appendix “C-Handout” attached. Library Resources are outlined and accessed through the web page: http://www.tamuct.edu/departments/library/index.php 7.5 Standards of Conduct: Make note of the standards of conduct required by TAMU-CT, at: http://www.tamuct.edu/departments/studentconduct/index.php. Also note the policies of TAMU-CT concerning computer usage, at: http://www.tamuct.edu/departments/compliance/rules-and-saps.php. 7.6 Reading/assignments: Class meetings will consist of: lecture on and review of assigned chapters. You are expected to study the material for each assigned chapter, prior to coming to class. See paragraph 13 for reading schedule. 7.7 Written Assignments: Each student will develop several original written papers for submission. Please use 1” margin at top, bottom, left and right side of page. Single-space all message sets, and use Times New Roman size 12 fonts. All written assignments are due on the date specified in Paragraph 13, to the instructor in the classroom. Misspellings are to be avoided. Submissions “will not be accepted for credit” after the due date. Topics for the written assignments will include: 5 G BK 459.331-Business Strategy—Spring 2014 (1) Chapter Summary Review Questions: Each student will prepare and submit a written question and answer style paper {using MS.Word} and submit them to the Instructor [Hard Copy], in the classroom, on the date due. Late assignments will not be accepted for credit. The format for your Summary Review Questions is at appendix “A”. Your submissions will be on the following Chapters. CHAPTER # Chapter 1, Page 33, Questions 1-7 Chapter 2, Page 72, Question # 1-8 Chapter 3, Page 111, Question # 1-7 Chapter 4, Page 154, Question # 1-5 Chapter 5, Page 196, Question # 1-7 Chapter 6, Page 233, Question # 1-6 Chapter 7, Page 273, Question # 1-6 (2) Chapter Case Studies: Each student will read the Chapter Case Studies designated below. Each student will then prepare and submit a written question and answer style paper {using MS.Word} to the Instructor [Hard Copy], in the classroom, on the date due. Late assignments will not be accepted for credit. The format for your Summary Review Questions is at appendix “B”. Your submissions will be on the following Cases. CASE # C-03 C-04 C-05 C-09 C-11 C-13 C-15 (3) DUE DATE March 17, 2014 March 24, 2014 March 31, 2014 April 7, 2014 April 14,2014 April 21, 2014 April 28,2014 PAGE(s) C4-6 C7-10 C11-14 C34-38 C46-52 C59-63 C70-75 TITLE Skeleton in Corporate Closet Best Laid Incentive Plans Growing for Broke Heineken World Wrestling Entertainment Q. V. C. Samsung Electronics DUE DATE March 19, 2014 March 26, 2014 April 2, 2014 April 9, 2014 April 16,2014 April 23,2014 April 30,2014 Final Strategic Case Study: Each Team/Group (I will assign 2 or more members to each team) will submit a written Case Analysis picked by the team/group from the list below. Each team/group will select their case from the listing below by Tuesday-June 11, 2013, and will notify Mr. La Lone of your team/groups selection before the end of that class session [Any team undecided, will be assigned a case by the Instructor]. The Case Analysis is to be presented to the instructor, in the classroom on the day of your scheduled presentation. Your submission will include: A “hard copy” of your written case analysis (MS.Word) , a hard copy of your MS.PowerPoint “Notes Slides,” and an “electronic copy of your written case analysis (MS.Word), and your MS.PowerPoint “Notes Slides (On a CD R)--prior to your oral presentation. 6 G BK 459.331-Business Strategy—Spring 2014 CASE # Pg’s/CASE TITLE ASSIGNED TO Presentation Date C7 C18-27/United Way of America C8 C28-33/ General Motors C10 C36-45/McDonalds C12 C53-58/ Yahoo.com C14 C64-69/Johnson and Johnson C17 C88—103/ Reader’s Digest The format for completing these assignment is at Appendix “B” below. 7.8 Specifications for Written Assignments: All written work must be done using a computer. For those who don’t own a computer, the University Computer Lab is available during the semester. All work will be submitted on 8 ½ inch by 11 inch white bond paper, and using the color black for wording. All margins will be 1 inch at the top, bottom, and left and right sides. All items submitted are expected to be of collegiate quality, language, and depth. Please prepare your written work(s) using a format/style consistent with professional business practice. The Style Guide of the American Psychological Association is the standard we will use. Submision Style Requirements I will grade only work that: (1) Is typed using single spaced typing, left justified (not fully justified). (2) Applies only Times New Roman size 12 fonts. (3) Displays a “one inch” margin at the top and bottom, and left and right hand Side on each page. (4) Provides an identifying title page [Enhanced Case Study ONLY]; and (5) Provides an abbreviated title with automatic page numbering. The quality of your work is a reflection of you; always present your best side. Quality work has a professional appearance and is free of spelling errors, and penned corrections. Always write as a “Positive Affirmation.” Points will be deducted for poor grammar and wording, misspellings, appearance (balance, erasures) and improper submission. Message Sets, Proposals, Presentations (etc.), are due on the date specified in Paragraph 13 and they will be presented to the instructor, in the classroom [ONLY], on that date. I will provide all teams with a specific presentation and documentation due date on MondayJanuary 20, 2014. 7 G BK 459.331-Business Strategy—Spring 2014 7.9 Written Papers and Oral Presentations: Each assignment will be developed in accordance with paragraph 7.7 and 7.8 above, and additional data presented below: Late presentations will not be allowed. All subjects and materials to be presented in this course must be “new works” researched and assembled by you/your group for this course. A reference cited listing will be included with your “Enhanced Case Study” written paper and reference citations will be properly annotated in the body of your paper. Each written “Enhanced Case Study” paper will be submitted with a cover sheet including the following information: title of work, student’s name, course number and title (GB459.110, Business Strategy), Instructor’s title and name, university name, and due date—and must be listed in the exact sequence listed herein. 7.10 Students are responsible for having detailed knowledge of all discussion questions and cases assigned. Each student will prepare answers to the assigned chapter discussion questions and chapter case(s) questions respectively, and submit on 81/2” X 11” paper to your instructor, in the classroom [ONLY] on the day they are due…late submissions “WILL NOT” be accepted nor graded for credit. 7.12 Exams: There will be five exams during the semester. (1) There will be three exams covering the chapters in the text. Each will be a combination of multiple-choice and true/false questions, and all exams will be non-cumulative. Exams will be closed book and closed notes. Exams will be administered in class as scheduled in class schedule below. Missed exam makeup [regardless of reason] will be administered according to the schedule below. Makeup exams will be a combination of true/false, multiple choice, fill-in-the-blank, and essay questions.(2) Exam number four-the comprehensive case that each team must research and prepare to present in the classroom at the end of the semester. You will be required to submit a final written report and MS.PowerPoint “ NOTES” slides to support your report your comprehensive case. (3) Exam number five is the ETS Exam. It a special exam: it is a comprehensive exam which will cover of all chapters in the text, and will also cover material from all of the GB 459- Prerequisite courses. I am currently working on the logistics for day/date/time for both your course final exam and for your Perigrine exam. If for some reason the Perigrine/Comprehensive examination is cancelled, I will establish an additional requirement to take its place. 7.13 Attendance/Withdrawals: Although attendance is highly encouraged, we recognize that not all students are able to attend each class session. In such cases, where attendance is required, contact the professor or program secretary with information as soon as possible. It is not necessary to call when you are going to be late or absent unless your absence will be for more than one class period. It is the responsibility of each student to submit assignments and become aware of other activities missed during absences. Remember that class participation is difficult, at best, without class attendance, so make every effort to attend each class session. 8 G BK 459.331-Business Strategy—Spring 2014 If you discover that you need to drop this course, you must go to the Records Office and ask for the necessary paperwork. Professors cannot drop students; this is always the responsibility of the student. The record’s office will give a deadline for which the form must be returned, completed and signed. Once you return the signed form to the records office and wait 24 hours, you must go into Ducktrax and confirm that you are no longer enrolled. If Ducktrax reflects that you are still enrolled, FOLLOW-UP with the records office immediately. You are to attend class until the procedure is complete to avoid penalty for absence. Should you miss the deadline and fail to follow this procedure, you will receive an “F” in the course. 1. Last day for student’s to add or drop a course without having to process manual Texas A&M University documents is Wednesday--January 15, 2014. 2. Last day to drop a 16 Week class w/“no record is Wednesday--January 29, 2014. 3. Last day to drop a class w/a “Q” or a “W-Withdrawal” is Friday—March 28, 2014. 4. DEADLINE to file for Summer 2014 Graduation is Friday--April 18, 2014. 5. Last day to “withdraw” from the university is Wednesday—April 30, 2014. 6. In rare, emergency cases, students may qualify for an incomplete grade, which is recorded as a “K” on the grade report and transcript. Requests for incomplete grades must be made according to TSU policy and approved by the instructor prior to the final week of classes. A contract must be prepared and signed by the student and the Instructor to do so, and, all requirements must be completed by [4 weeks prior] to the end of the next long semester or the “K” is automatically changes to an “F.” 8.0 Scholastic Academic Honesty Academic Honesty (Texas A&M University-Central Texas Catalog, page 37) Texas A&M University-Central Texas expects all students to maintain high standards of personal and scholarly conduct. Students found responsible of academic dishonesty are subject to disciplinary action. Academic dishonesty includes, but is not limited to, cheating on an examination or other academic work, plagiarism, collusion, and the abuse of resource materials. The faculty member is responsible for initiating action for each case of academic dishonesty and report the incident to the Director of Student Affairs. More information can be found at http://www.tamus.edu/Student Conduct. 9.0 Americans with Disabilities If you have or believe you have a disability, may wish to self-identify. You can do so by providing documentation to the Disability Support Coordinator. Students are encouraged to seek information about accommodations to help assure success in this class. Please contact Gail Johnson at (254) 519-5831 or visit Founder’s Hall, Room 114. Additional information can be found at http://www.tamus.edu/AcademicSupport. 9 G BK 459.331-Business Strategy—Spring 2014 10.0 Tutoring Tutoring is available to all TAMUCT students, both on-campus and online. Subjects tutored include Accounting, Finance, Statistics, Mathematics, and Writing (APA). Tutors are available at the Tutoring Center in Founder's Hall, Room 204, and also in the Library in the North Building. Visit www.ct.tamus.edu/AcademicSupport and click "Tutoring Support" for tutor schedules and contact info. If you have questions or if you're interested in becoming a tutor, contact Academic Support Programs at 254-519-5830 or by emailing gnichols@ct.tamus.edu. Tutor.com is an online tutoring platform that enables TAMU-CT students to log-in and receive FREE online tutoring and writing support. This tool provides tutoring in Mathematics, Writing, Career Writing, Chemistry, Physics, Biology, Spanish, Calculus, and Statistics. Chat live with a tutor 24/7 for any subject on your computer. To access Tutor.com, click on www.tutor.com/tamuct. 11.0 Changes to Syllabus A syllabus serves as an instructional and study planning document. It may become necessary to make changes during the course of this semester, and I reserve the right to modify the requirements and grade percentages for this course as necessary to achieve the course objectives.” If a change must be made, such changes will be announced in class and students will receive written notice within 10 days of the change decision. 12. Grade Computation Grades will be calculated as follows: LETTER GRADE “A” “B” “C” “D” “F” EQUALS == == == == == FROM 90 % 80% 70% 60% Below Assignment Exam # 1 Ch 1-4 Exam # 2 Ch 5-8 Exam # 3 Ch 9-12 Exam # 4-Comprehensive (FINAL ) Case Analysis Exam # 5 Peregrine/Comprehensive Exam(or Special Assignment?) Glo-Bus Strategy Game Chapter Summary Review Questions Chapter Case Analysis (Chats) Professionalism/Participation TOTALS TO 100 % 89% 79% 69% 60% Points POINTS 900-1000 800-899 700-799 600-699 0-599 Percent of Final Grade 145 145 145 180 50 14.5 % 14.5 % 14.5 % 18 % 05% 145 70 70 50 1000 14.5 % 07 % 07 % 06 % 100 % 10 G BK 459.331-Business Strategy—Spring 2014 NOTES: The Business Strategy Game is a required and integral part of the GB459Business Strategy course. Each student is required to sign-up for the Business Strategy Game “On-Line” by the end of the first week of the semester in which the student is enrolled for the Business Strategy course. The cost for each student to enroll in the Business Strategy Game is approximately $45.00, and it “is not” rolled up in standard TAMU-CT tuition and fees billings. (1) “I will compute your final numerical grade to one decimal point, and then round it.” 11 G BK 459.331-Business Strategy—Spring 2014 13.0 Course Outline and Assignments Wk Day Date 1. Mon Mar 17 Wed Mar 19 Mon Mar 24 Wed Mar 26 Mon Mar 31 Wed Apr 2 Mon Wed Apr 7 Apr 9 Mon Apr 14 Wed Apr 16 6. Mon Apr 21 7. Wed Mon Wed Apr 23 Apr 28 Apr30 Mon May 5 Wed May 7 2. 3. 4. 5. 8. Class/ Activity INTRO Chapter 1 Chapter 1 Chapter 2 Chapter 2 Chapter 3 Chapter 3 Chapter 4 Chapter 4 Chapter 5 Exam # 1 Chapter 5 Chapter 6 PRIMER Chapter 7 Chapter 7 Chapter 8 Chapter 8 Chapter 9 Exam # 2 Chapter 9 Chapter 10 Chapter 11 ORALS Chapter 12 ORALS Chapter 12 Final Exam EXAMS Subject Assignments Course & Glo-Bus Introduction Strategic Management Strategic Management Analyze Firms Extrnl Environ Analyze Firms Extrnl Environ Assess Internal Envir. of Firm Assess Internal Envir. of Firm Recognize Firms Intell. Assets Recognize Firms Intell. Assets Bus. Level Strategy C H A P T E R’s 1-4… Bus. Level Strategy Corp. Level Strategy MS.PPT Prep & Protocols International Strategy International Strategy INTRODUCTION GOOD LUCK DEMO Entrepreneurial Strategy &… Entrepreneurial Strategy &… Strategic Control & Corp Govt C H A P T E R 5-8 Strategic Control & Corp Govt Create Effective Org Designs Strategic Leadership Team Enhanced Case Study-- Manage Innovation: Fostering… Team Enhanced Case Study-- Manage Innovation: Fostering… C H A P T E R 9-12 Make-up, Exams # 1 & 2 GOOD LUCK Presentation Presentation GOOD LUCK GOOD LUCK 12 G BK 459.331-Business Strategy—Spring 2014 Appendix “A” “SAMPLE Format” Chapter Summary Review Questions Gomer Pyle GB 459.110, Business Strategy Chapter # ___, Page # ___ SUBJECT: Summary Review Questions _____________________ (DATE) 1. Write out the question. Then answer the question. ____________________________ ______________________________________________________________________ 2. Write out the question. Then answer the question. ____________________________ ______________________________________________________________________ 3. Write out the question. Then answer the question. _____________________________ _______________________________________________________________________ 4. Write out the question. Then answer the question. ____________________________ ______________________________________________________________________ 5. Write out the question. Then answer the question. ____________________________ ______________________________________________________________________ 6. Write out the question. Then answer the question. ____________________________ ______________________________________________________________________ 7. Write out the question. Then answer the question. ____________________________ ______________________________________________________________________ 8. Write out the question. Then answer the question. ____________________________ ______________________________________________________________________ 13 G BK 459.331-Business Strategy—Spring 2014 Appendix “B” Gomer Pyle GB 459.110, Business Strategy SUBJECT: Case # ___-________________________________, Page # ___ _____________________ (DATE) GENERAL OUTLINE FOR THE FINAL WRITTEN CASE [Format for: Individual Chapter cases; and Group/Team [Final] Strategic Case Studies]. For Individual Case submissions, add same heading as used for end of chapter review questions. I. II. Strategic Profile of the Firm A description of where the firm finds itself at the time of the case Situation Analysis A. General Environmental Analysis B. Demographic factors Political-Legal factors Socio-cultural factors Economic factors Technological factors Global factors C. Industry Analysis D. Porter’s Five Forces E. Driving Forces F. Key Success Factors G. Competitive Environmental Analysis H. The top three to five competitors in the industry I. Internal Company or Firm analysis J. Tangible Resources K. Intangible Resources L. Organizational Resources III. S.W.O.T. Analysis IV. Strategy Formulation A. Strategy Alternatives B. Alternative Evaluation C. Alternative Choice V. Strategic Alternative Implementation A. Action items and timeline B. Action plan and costs 14