EFQM Excellence Model
&
Levels of Excellence
Learning Edge - July 05
Agenda
• The EFQM Model reflected in Levels
of Excellence
• Examples of improving
results/performance from R4E
projects
• Examples of improving
results/performance from C2E
EFQM Levels of Excellence
Overview
EQA
Recognised
for
Excellence
Committed to Excellence
•
•
•
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Based on the full EFQM model
75 page submission in English
Team of 4 - 8 International Assessors
Consensus and full Site Visit
Enhanced Feedback
Recognition at around 600+ points
•
•
Based on the full EFQM Model
50 page structured submission in the
local language or via workshop approach
3 - 5 Assessors
Consensus and basic Site Visit
Feedback Report at criteria level
Recognition at 400+ points
•
•
•
•
•
•
•
•
•
Based on the 9 criteria of the EFQM Model
12 page SA summary + improvement plan
Two stage process, assessment and
site visit
Supported by one Validator
Recognition based on implementation
of an improvement plan (no points)
Main Objectives of the scheme
•
Provide clear milestones on the journey to
Excellence
•
Maximise the number of organisations applying
the fundamental concepts & principles of the
EFQM Excellence Model
•
Provide practical products and services that help
organisations improve
•
Provide consistent, European-wide recognition
delivered by EFQM & its National Partners
Common features of all Levels
1. Based on feedback
2. Delivered to a common standard
AND…
Common features of all Levels
3. Based on the Model & RADAR
The Model + R4E
The EFQM Excellence Model is reflected
in the Recognised for Excellence process
as follows:
• Assessment against the 32 criterion parts
+ RADAR
• Written feedback against the 9 criterion
parts
• Must score above 400 points after a site
visit to be successful
Examples of R4E Improving
results/performance 1
•
Public Sector Organisation - UK:
• Our assessment was good for Key
Performance Indicators but low for
others
• Assessment showed that although highly
focused on all Stakeholders in our
approaches, measurement was not being
undertaken to reinforce this
• Measuring in all areas and getting good
feedback will help us with our image and
ensure we are focusing on the right areas
for stakeholders
Examples of R4E Improving
results/performance 2
•
2. Production Company - Poland:
• Preparing for the assessment was
motivating for our people and that
increased satisfaction, which in turn has an
impact on production
• The process for R4E asks organisations to
look at and describe their processes, at
the same time he highlighted
improvement opportunities for us
• Achieving R4E increased our standing &
prestige in the context of EU integration
and as a group of well managed European
organisations
Examples of R4E Improving
results/performance
•
Telecom Services - Various:
•
•
•
Assessment highlighted gaps in
Assessment and Review of processes
Projects were set up to review
performance including benchmarking
Improvements in process performance led
to improved Key Performance Results
The Model + C2E
The EFQM Excellence Model is reflected in
the Committed to Excellence process as
follows:
• Assessment against the 9 criterion parts
• Validation of improvements using RADAR
• Written feedback for each improvement
action
• All three improvements must pass a profile
to be successful
Analysis
&
Action Plan
time
Execution
& Follow-up
of Action Plan
Version 1
Site visit
1 day
Version 2
12 pages
12 pages
6 – 9 months
external
internal
performance
The C2E Process
Examples of C2E Improving
results/performance 1
•
Service Company - Spain
•
•
•
Action - to develop a set of job specific
training plans and evaluation
Improvement – understanding the current
state and implementing training and
development to cover gaps
Impact on Results – improved people
satisfaction and improved performance
because people are better equipped to
deliver targets
Examples of C2E Improving
results/performance 2
•
2. Telecoms Company – Czech Republic
•
•
•
Action – Develop and deliver a Data
Roadshow
Improvement – Communicate to the
companies people on a wide basis
regarding products and services available
Impact on Results – improved people
satisfaction because they had access to
people through the Roadshow they didn’t
normally see. Improved Key performance
results because of increased sales.
Examples of C2E Improving
results/performance 2
•
3. Government Organisation - Belgium
•
•
•
Action – Develop a performance
Management System
Improvement – Changes in reporting mean
quantitative and qualitative measures now
required
Impact on Results – improvement in business
planning leading to improved overall
management of the organisation and
consequently on performance results
General Benefits of applying the
Model through C2E
• Identification of Organisations strengths
and areas for improvement assessed
against the most widely used management
framework
• Structured process for identifying,
prioritising, documenting and
implementing improvement activity
• Feedback from external Validator on the
implementation of the projects
• Where successful, recognition (logo’s,
certificates, database entry and newsletter
mention)
General Benefits of applying the
Model through R4E
• External identification/validation of your
Organisations strengths, areas for
improvement & score profile by fully
trained assessors using a proven
management framework
• Written feedback helping you to improve
the quality of input to your business
planning process
• Where successful, recognition (logo’s,
certificates, database entry & newsletter
mention)