Course Outline
COURSE ON BUSINESS EXCELLENCE THROUGH EFQM MODEL
Two Days
Purpose & Outcome
What makes a world class company ? History has revealed that the top performers or world class
companies are those which demonstrate consistent, measurable positive business results based on a
philosophy of continuous improvement and capability to deal with constant change. Such companies strive
for Business Excellence which is characterized attributes like
•
Strong leadership,
•
Extremely high customer satisfaction levels,
•
A strong or rapidly growing market share to name a few.
In order to undertake a journey towards Business Excellence, a proven frame work is necessary. One such
frame work is EFQM model of Business Excellence. At the end of course, participant would be able to
•
Understand the concept of TQM and EFQM model of business excellence
•
Link concept of TQM to EFQM model of Business excellence
•
Understand Self Assessment process
•
Get an overview of scoring process
•
Make an action for improvement
Process
This will be highly interactive, hands on course where participants will get the feel of Total Quality
Management with reference to EFQM model. Focus will be on:
• Principles and concepts of TQM
• Evolution of Quality Awards
• EFQM model for Business Excellence and Criteria Requirements
• TQM Principles such as Policy Management, Critical Process Analysis, Human Resource
Management, Supply Chain Management, Customer & Employee satisfaction Measurement
• Overview of self assessment process
• Action Planning
Schedule : 0900 to 1700 hrs. (Both days)
Who Should Attend ?
Management personnel who have acquired or are in the process of implementing TQM.
Why TQMI ?
TQMI, India's leading training and consultancy organisation, with its network of offices across the
country, specializes in providing solutions to all your quality related issues. With more than 16 years of
its operations, TQMI utilizes the wealth of experience of its counselors, who conduct the training
programmes and convert the whole experience into a cherishable memory for all the participants.
The fact that these training programmes are taken repeatedly by its client companies who recommend
these programmes to others, is itself a trend setting phenomena. All the exercises and case studies are
prepared with the knowledge gained by the counselors and make these programmes useful and
practical for the participants.
The number of times these courses are conducted in all these years speak for the value addition the
client organizations get out of these courses. The blue chip companies who are working with TQMI have
achieved tremendous benefits from these courses and the value addition in their quality management
system speaks for the quality of these programmes.
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