JOB DESCRIPTION
POSITION TITLE:
REPORTS TO:
FLSA STATUS:
TESTING STATUS:
Information Technology Specialist
Maintenance and Technology Manager
Non-exempt
Non-safety sensitive; not subject to FTA drug & alcohol testing
POSITION SUMMARY:
Under the direction of the Maintenance and Technology Manager, this position develops and
maintains the agency's computer network operating system and wireless communication
devices (such as cell phones, tablets, and AVL systems) and provides computer technical
support to all user departments.
ESSENTIAL JOB FUNCTIONS:
Monitor network operations to ensure system availability to all users; set up and administer user
accounts.
Troubleshoot hardware and software problems and malfunctions; repair, send out for repair or
coordinate work with service agreement contractors for equipment under warranty as
appropriate.
Assist in the procurement, installation and maintenance of all Intelligent Transportation Systems
pertaining to Link’s fleet and operations.
Operate IBM-compatible and Macintosh personal computers, printers, servers, diagnostic tools,
network switches, patch panels and other equipment.
Document procedures and standards for computer related functions; coordinate and assign
security identification to users to assure data protection from unauthorized users; backup data
and produce backup tapes as required.
Provide technical assistance to staff in the use of computer hardware, software and networks;
provide training opportunities or contract with outside providers to train agency staff in the use of
Microsoft’s Office software.
Organize, coordinate and oversee development of the agency's telecommunications and data
transmission systems.
Prepare and maintain records related to computer equipment inventory, software library, change
notices, procedure manuals, system logs and others.
Maintain current knowledge of advancements in computer technology; read technical reports,
periodicals and manuals; interview vendors and attend trade fairs to observe demonstrations of
technical products and keep abreast of recent changes in hardware and software.
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Develop, install, test and modify new or upgraded hardware and software; orient staff to new
equipment and applications; oversee the work of contractors hired to install equipment.
Research, investigate and make recommendations regarding the purchase, upgrade or
replacement of computer equipment and software; review and evaluate equipment
specifications and obtain price quotations.
Conduct periodic needs assessment surveys to determine areas of computer operation
requiring upgraded processes, software or hardware.
Act as database administrator; design, create, backup and maintain SQL, FileMaker Pro,
Access and other types of databases as needed. Use programs such as Crystal Reports,
LogiXML, InetSoft, etc… or write queries to extract data from current and future databases and
create customized reports from them.
Maintain data warehouse for reporting on “On Time Performance”, boarding counts, etc.
Create and maintain web based applications such as the Daybook, SkiLink boarding counts or
any other databases as needed to allow user access for viewing data.
Create programs for other uses such as fare counting via Android tablets.
Modify existing or set up new workstations as needed.
Oversee agency computer hardware and software inventory. Prepare and maintain records
related to computer equipment inventory, software library, change notices, procedure manuals,
system logs and others.
Maintain and update computer inventory on an annual basis.
Responsible for wireless testing on an ongoing basis.
Manage the agency’s Shoretel VOIP telephone system.
Develop and maintain standard operating procedures for IT department.
Act as Microsoft Office Specialist assisting staff in the development of databases and form
designs.
Communicate with users regarding technical training needs and computer malfunctions; obtain
information and develop appropriate solutions or recommendations.
OTHER DUTIES:
Provide input and recommendations related to the computer services budget.
Each employee has an impact on safety in the workplace and it is the responsibility of all
employees to share this commitment and to support Link Transit’s efforts to provide a safe and
healthful workplace.
Perform other related duties as assigned.
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QUALIFICATIONS:
Education and Experience: Any combination equivalent to: two years of college course
work in computer science, information systems or closely related field and three years of
experience in the installation, operation, maintenance and development of computer
hardware and software, including experience with wide and local area networks and the
ability to maintain and update a website.
Knowledge of:
 Installation, operation, maintenance and development of Ethernet networks and
personal computers.
 Network system administration techniques.
 Personal computer operation, including IBM-compatible and Macintosh equipment.
 Methods and test equipment used to resolve computer and network malfunctions
and failures.
 Configuration of hardware and software to achieve desired results.
 Technological advancements in the computer field.
 Training methods.
 Oral and written communication skills.
 Interpersonal skills including tact, patience and courtesy.
 Operation of word processing, spreadsheet, database management, utility and file
management software.
 Proper ergonomic positioning of computer equipment.
Ability to:
 Develop and maintain the agency's computer network operating system.
 Provide technical support to personal computer and network users.
 Troubleshoot and resolve equipment problems.
 Maintain current knowledge of technological advancements in the field.
 Develop, install and maintain hardware and software.
 Configure networked equipment and software to meet user needs.
 Communicate effectively both orally and in writing.
 Work cooperatively with others.
 Research available technology and make purchase recommendations.
 Operate a wide variety of personal computer equipment and software applications.
OTHER REQUIREMENTS: Must possess and maintain a valid Washington State driver's
license and good driving record throughout employment.
WORKING CONDITIONS: The work environment and physical demands described here are
representative of those required by an employee to perform the essential functions of this job
successfully. Reasonable accommodations may be made to enable individuals with disabilities
to perform the essential functions.
Working Environment: Duties are primarily performed in an office environment while sitting
at a computer terminal. Incumbents are subject to noise from office machines, and duties
may involve some travel to other locations to conduct work.
Physical Demands: Essential functions require the ability to see to read fine print, hear to
receive information in person and on the telephone, speak clearly and distinctly to provide
information, sit at a desk or computer station for extended periods of time, and on occasion
operate a motor vehicle and lift and move equipment weighing up to 30 pounds.
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The statements contained herein reflect general details as necessary to describe the principal functions of this job, the level of
knowledge and skill typically required and the scope of responsibility, but should not be considered an all-inclusive listing of
work requirements. Individuals may perform other duties as assigned including work in other functional areas to cover absences
or relief, to equalize peak work periods or otherwise to balance the workload. Furthermore, they do not establish a contract for
employment and are subject to change at the discretion of the employer.
Revised: June 2013
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