Customer Facing

Revision
1.0
1.1
Date
30-Jul-12
28-Aug-12
Author
Yair Leshem
Yair Leshem
Change
Initial
Change flavor set table
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This Questionnaire should to be filled-in by the customer as part of the discovery process (either
Pre-sale or Post-sale).
With this info Kaltura will be able to evaluate the appropriate OnPrem solution for the customer, in early discovery phase.
The PM should own this questionnaire and should make sure that PS team will get it fully filled-in.
The questionnaire is divided to 3 sections:
1.
Pre-Sizing – questions that will help Kaltura perform proper sizing estimation
2.
Deployment scope – questions that will clarify the required features and content for the installation
3.
Environment details - questions regarding network and infrastructure needed before actual work can start.
1.
Some of this info might already been provided by the customer in early stage discussions. In this case, it is recommended to review the list and not send the customer these questions.
2.
The questions in this list focus on OnPrem aspects and not aim to cover all of the required info for project discovery (for example, player customization or customer workflows are not in the questions list).
1.
Estimate the number of publisher accounts (Publisher is the highest hierarchy that defines an account. Below that hierarchy there are users that can manage content (KMC). Both publisher or user can have separate permissions. End-users are video viewers) expected to be managed on the
Kaltura cluster:
Date # of publisher
At launch
6 months from launch accounts
1 year from Launch
2.
Estimate the number of monthly uploads: date
At launch
6 months from launch
# of monthly uploads
1 year from Launch
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3.
Estimate the number of users watching video who will be visiting the web site monthly.
For example, if this is an internal Intranet site relevant to all employees in your organization, and you expect every single employee to access this site at least once per month, this would be the total number of employees with Intranet access in your organization. date # of monthly visits by end-users
At launch
6 months from launch
1 year from Launch
4.
Do you wish to have components redundancy/failover on your deployed system?
5.
Mark the platforms on which you wish the end-users to view the videos:
Platform
Desktop
Android OS
Target for End-users view iPhone iPad
BlackBerry / Nokia
[Note – for each platform one/several favors will have to be encode and store]
6.
How many videos your system currently has, that needs to be encoded for launch?
7.
What is the volume (size in GB) of video files uploaded at launch?
8.
Indicate the length of the average video, in minutes.
9.
Indicate the average bitrate (in kbps) of the video (video+audio) source files.
10.
Other considerations - Is there any other aspect of your workflow that may have a major impact on any of the resources of the on-site Kaltura online video platform?
11.
If MediaSpace is part of the package, please estimate the number of users (viewers) going to use
MediaSpace.
12.
Please specify the use cases in which your different users (sys Admin, KMC users, end-users) will access the system. For example – from their home / only from school or work / through VPN / etc.
13.
Optional – If you know or have any special requirement, indicate the Video formats uploaded including bitrate & format. For example: format - mp4, h264, bitrate - 2500Kbps, width – 720.
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Below is a generic flavor table Kaltura is using for OnPrem configurations:
# Name Format Video
Codec
Video
Bitrate
Width Height Audio
Codec
1 Source - - - - - -
2 Basic-Small
WEB-MBL mp4 h264b 400 480 272
(auto) aac
Audio
Bitrate
-
64
3
4
5
6
7
8
Basic-Small/2
WEB-MBL
Std-Small
WEB-MBL
Std-Large
WEB-MBL
HD
WEB-MBL
HD/2
WEB
Mobile
3GP mp4 mp4 mp4 mp4 mp4 mp4 h264m h264m h264m h264h h264h mpeg4
600
900
1500
2500
4000
300
640
(auto)
640
(auto)
1024
1280
(auto)
1920
(auto)
0
360
360
576
(auto)
720
1080
320 aac aac aac aac aac aac
64
64
128
128
128
64
Suits /
Devices
- web, mbr, desktop,
Android, iphone 3GS web, mbr, desktop,
Android, ipad, iphone
4 or higher web, mbr, desktop,
Android, ipad, iphone
4 or higher web, mbr, desktop,
Android, ipad, iphone
4 or higher web,mbr desktop,
Android, web,mbr desktop,
Android,
Mobile –
Nokia,
Bleckberry
14.
Please specify whether you have chosen Kaltura OnPrem VM solution?
15.
In case you chose Kaltura’s OnPrem customize solution, please specify your required customizations:
# Customization Details
1
2
Custom CDN
Custom transcoder
Specify CDN
Specify transcoder (Rhozet,
Harmonic, other)
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Documentation
Attach related docs
Attach related docs

3 Custom Media Server Specify Media Server (Wowza,
Adobe FMS, other)
Attach related docs
4
5
KMC Localization Specify Language and text lines Attach related docs
Solution White labeling Specify graphic changes Attach related docs
16.
For any OnPrem installation, please specify the required features you wish to have:
#
1
2
3
Feature
Document Conversion
VP8 Encoding
RTMP Streaming
Details
FMS integration (either local or through a CDN).
Documentation
Need all information regard the integration (user, password, host url, etc.)
4 Live Stream FMS integration (either local or through a CDN).
Need all information regard the integration (user, password, host url, etc.)
5
6
Webcam
DWH FMS log parsing
Local FMS must be installed – access information required
FMS logs must be defined with a specific format.
7
8
Single Sign On (SSO) Specify which authentication server
Active Directory integration Specify which
(LDAP, Shibboleth)
9
10
Secured Login (HTTPS)
LMS integration
Requires an HTTPS certificate.
Specify LMS (Blackboard,
Moodle, Sakai)
11 Antivirus Specify which (Symantec licensed SW or Clam AV- Open source)
17.
Specify the number of environments you like to deploy (assuming the main one will be “production” environment).
18.
If you have this information, please specify the number of servers and machines you wish to install in each environment.
For example,
‘Prod’ environment will be: 3 API servers, 2 batch servers, 3 transcoding servers, 1 admin console, 2 search serves, 1 media server, 1 doc conversion server – on 2 physical ESXi machines. ‘Dev’ environment will be: single server.
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19.
Please fill-in the info in the table below:
Name of main technical contact
Contact’s role in organization
Phone number
Email address
Remote Connection Software
(when required)
20.
The following information should be provided for each server.

Please provide access information for the servers that are part of your Kaltura OnPrem deployment

Please specify name and version of Linux distribution.

Please remove rows of servers that are not part of your deployment.

Please duplicate rows when more than one server of a specific type is included in your deployment

When needed, please provide specific comments
Server
Name
Server Type IP address
Login username
Login password
Front-End
Back-End Batch server
Back-End
Transcoding
Server
DB Server
DWH Server
Back-End API server
MediaSpace
(optional)
Windows 2008 batch server
(optional)
Media servers
(optional)
21.
Please provide VPN connection information to the environment.
Comment
22.
Please add your current network diagram for better understanding of your environment.
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Please include the following info:

Which servers are allocated to Kaltura OnPrem

Are they VM or physical

Where do you have firewalls

What are your IP ranges

Do you have subnets, VLAN

If you have special requirement for Kaltura to integrate with your network, please specify
23.
The following information is required for the installation process:
Service domain/virtual host name
System Administrator user email address
System Administrator password
The full pathname to the Apache apachectl script in use
The full pathname to the PHP binary file in use
Database information: hostname, port, db user
(with full privileges), password
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