Ahmed Saad Ahmed Soliman Darwish
Building 59Tawfeek City off Tayaran St., Nasr City, Cairo
ahmed.saad.ahmed@gmail.com
GSM (+2-010) 0322 5005 | Landline (+2-02) 22615627
CAREER OBJECTIVE
Seeking a challenging position in a multinational or growth potential organization where my skills and creativity can be utilized
within teamwork whereby I can contribute to its overall growth & prosperity.
EDUCATION
Undergraduate
ESLSCA BUSINESS SCHOOL
Masters of Business Administration
 Specialization : International Marketing
Paris, France
July 2006
SADAT ACADEMY FOR MANAGEMENT SCIENCES
Bachelor in administrations sciences
 Specialization : Management Information System
 G.P.A: Very Good.
 Graduation project : Security framework for wireless networking
 Graduation project grade: Excellent.
Maadi, Cairo
EXPERIENCE
Oct 10-Present
COMPUTER SHOP
Dokki, Giza
Business Development Manager
Computer Shop is one of the IT favorite retail stores in Egypt. Currently we have 18 IT stores in Cairo and
different states covering most of Egypt and became # 3 retailer in Egypt in 2.5 years.
 As a promotion, I have been assigned to the Business Development and Marketing department.
 As a team leader, I was able to build and manage a team of 10 employees to prepare, coordinate and
execute all marketing and business development plans and make sure that the strategy is communicated
passionately to the organization and executed in the best practice.
 Developing and generating more than 50 new business opportunities.
 Managing the whole company profit and losses. Achieved a total turnover for the third year of more than
24M $ with net losses of .2M $ and 180% YoY growth in sales and 200% YoY growth in gross profit.
 Reduced the company losses on two phases:
o Phase 1: Reducing company losses (More than 1M $ in one year = 70% of company’s net
losses) by working on new business opportunities with different multinationals, governmental
and private sectors including vendors, distributors, banks and corporations to enhance the
company profitability and co-marketing activities.
o Phase 2: Strategically developed the operations and Products departments (Including the 5 Ps)
which led to a net profit of .5M $ for the fourth year of the company’s age. In addition, designed
and implemented expenses control strategies that helped reducing the operational expenses by
more than .6% of the total company net sales and total value of 120K $.
 Identifies trendsetter ideas by researching industry and related events, publications, and announcements;
tracking individual contributors and their accomplishments.
 Providing strategic marketing leadership and direction, ensuring marketing best practice is implemented.
 Setting sales targets and define strategy to achieve these targets and to follow the set strategy punctually.
 Managing the proposal development process and maintain the time-lines for the proposal teams.
 Updating job knowledge by participating in educational opportunities; reading professional publications;
maintaining personal networks; participating in professional organizations.
Nov 09-Sep 10
COMPUTER SHOP
Dokki, Giza
Operations Manager
 Being 1st employee in Computer Shop and transforming the company from being an idea to a huge chain.
 Shaping the company profile and set the chain mission and vision.
 Choosing the decoration and sores visual merchandising plan that the products will be displayed in.
 Initiating relationship, in coordination with purchasing department, with all suppliers and vendors related
to the IT and consumer electronics industries.
 Interviewing, hiring and training new employees for retail stores including sales people, store managers,
help desk team and visual merchandising team.
 Opening 12 stores in 11 months in different 3 states with total space of 2400 m2 and total turnover of 4M
$ for the first year.
 Setting, following up and monitoring stores targets and sales to achieve the breakeven point.
 Controlling and monitoring in-store stock to make sure of stock efficiency.
 Coordinating with purchasing, merchandising and marketing to make sure that we got products with the
best benefits, get products that we need to sell and preparing for marketing campaigns.
 Identifying new stores opening opportunities.
 Ensuring thorough and up to date knowledge of the retail industry, including competitors, retail partner
performance and consumer trends.
 Identifying opportunities through consumer insights to drive business performance.
 Participating in two different fairs (Cairo ICT 2010 and Cairo ACITEX 2010).
Jun 07-Oct 09
COMPUME EGYPT
Heliopolis, Cairo
CRM Manager
CompuMe Egypt is # 2 IT retailer in the Egyptian market.
 Initiating CRM department and design the proper hierarchy for the department to fulfill the company
needs.
 Building a team consisted of 15 employees in 6 different branches responsible for the company’s image
in front of our customers.
 Leading the customer strategy from a detailed understanding of both current and potential customers,
ensuring a focus on long term direction.
 Reporting more than 25 report to the CEO based on SWAT analysis evaluating the company
performance from the customer’s point of view after collecting customer’s reviews from different
resources and form it in a report.
 Managing the Relationship Management team to build strong relationships with our customers, gaining a
close understanding of their needs in order to increase revenue on a customer by customer basis.
 Developing and managing the contact strategy to best develop leads from new and existing customers
 Providing professional and effective services to all customers, to meet customer expectations, particularly
in terms of Quality and Timeliness in line with departmental standards, procedures and guidelines.
 Working closely with the Retail Director to ensure that the activities of the Customer Relationship
department and Internal Sales teams are integrated
 Internal Sales teams to be well briefed on current projects or issues with customers.
 Working with the Head of Services to develop service packs, promote and sell classroom training,
identify business improvement services engagements, develop technical assistance services as an add-on
to product support, and manage the pro-active marketing of this.
 Setting up the company's call center using hotline and managing the call center team as they were all
including the call center supervisor reporting to me.
 Creating customer service programs and implementing it. (Customer loyalty program, Customer
feedback form, Customers calls to check the feedback of the products).
 Managing RMA (Return Merchandise Authority) department and having deals with suppliers to get an
income to the company through this service.
Nov 06-May 07 COMPUME EGYPT
Heliopolis, Cairo
Warehouse Manager
 Responsible for arranging warehouse daily work (Receiving, pricing, and distributing products to all
branches).
 Contact suppliers and arrange delivery time for the products.
 Follow up returned products and ensure that the suppliers are collecting the overstock items.
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Responsible for stock balance in all branches and gathering all branches MRF to redistribute the stock
upon to stock movement reports.
 Responsible for the annual stock take of the company.
Jan 05-Oct 06
DIAMOND FOR IMPORT AND EXPORT
El-Haram, Giza
Sales Executive
 Responsible for selling the products that the company is importing from Europe and also marketing the
Egyptian products in the European market.
 Initiating a relation with the customers and try to maintain it by fulfilling their needs and requirements.
 Arranging marketing material for the company to make a marketing campaign.
COURSES ATTENDED
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Passed advanced English for business course in British Council in Egypt
Attended “Marketing and Sales skills Workshop” course at the Four Season hotel held by UMC
Consultancy Group Ltd.
 Attended “Interpersonal Skills” at Zedny containing different subjects (Time management, Planning,
Mind Mapping, 7 Challenges of Communication and Leadership).
 Attended MCSE course at YAT education center from July 2005 to January 2006.
 Attending English for Business classes in British Council (Advanced level).
PERSONAL SKILLS & ABILITIES
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Open minded and creative.
Hard worker and love working under pressure.
Quick to learn new technologies and sciences.
Very good communication, leadership and negotiation skills.
Ability to effectively interact with all staff members of planning and decision making activities.
Posse’s strong problem solving skills with ability to generate suitable creative solutions according to the
company system.
Ability to manage multiple priorities and tasks in order to match deadlines.
Loyal and ambitious.
Punctual, flexible, reliable and self-confident.
LANGUAGES
Language
Arabic
English
French
Understanding
Excellent
Excellent
Fair
PERSONAL DATA
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Date of birth
Marital status
Driving license no
Nationality
Military status
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REFERENCES
Available upon requested.
:
:
:
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1-7-1985
Married and have 2 children
2012535, Faisal May 2004
Egyptian
Exempted until 1-11-2015
Written
Excellent
Excellent
Fair
Spoken
Excellent
Very good
Fair