The Complete
IP Telephony
Solution
"The transformation to softwarebased communications is going
to be as profound as the shift
from the typewriter to wordprocessing software"
- Bill Gates, Microsoft
OVERVIEW
 myVoice® is the next generation IP telephony software solution
that can be tailored to fit any size business.
 myVoice® encompasses a product range that offers a carrier
grade operating system, and services not usually offered under
one banner in the IP Telephony market place.
 myVoice® is an IP Telephony solution that delivers full PABX
functionality over the Internet, in addition to regular phone
handsets in your workspace, myVoice® utilizes Wireless LAN's
and Pocket PC clients to deliver true voice mobility and proven
Quality of Service (QOS)
 myVoice® maximizes your current IT investments and turns
every Desktop and Laptop computer into a phone. Use wireless
infrastructure and the internet to connect from anywhere and
display your extension as though you were in the office.
 Voice and Data now become truly converged with myVoice®
MAJOR BENEFITS
 Time saving converged applications
 Scalable solution
 Windows Based Server
 Windows Based Soft Phone Client
 Windows Based Outlook Integrated Client
 Saves you money
 Increases your efficiency
 Increases your profitability
SOLUTIONS
 myVoice® HOSTED is a cost effective solution which allows
customers with under 20 employees to take advantage of this fully
managed service with full myVoice® EASY functionality.
 myVoice® EASY allows you to benefit from our expertise in
delivering tailored packaged solutions to fit your needs.
 myVoice® ACCESS is a flexible and highly scalable product range
for complete end-to-end access solutions.
 myVoice® INTEGRATION offers a complete solution from
network assessment, data cabling, WAN/LAN services, networking
and much more.
 myVoice® CUSTOMER CARE offers the end users a
comprehensive training package from your call centre agents
through to network managers.
SOLUTIONS
 myVoice® ENTERPRISE MOBILITY solutions offers one of the
most advanced, cost effective Retail and Warehousing
communications solutions currently available in the market place
 myVoice® ENTERPRISE a cost effective platform for
ITSP/VISP/ASP hosted services – multi client configuration.
 myVoice® CALL CENTRE offers you the functionality of
traditional call centre solutions but with so much more and all
under one application.
 myVoice® IP TELEPHONY ASSESSOR serves the needs of
clients doing assessments of IP networks in advance of voice-overIP (VoIP) telephones and services deployment
VALUE PROPOSITION & ROI
 Reduced multi-location call costs
 Reduced installation costs (cable once for data & voice)
 Easy deployment – no requirements for expensive database
or active directory licenses
 No hardware gateways required
 Expansion with software licenses
 Supports any sip compliant phone or device
 Reduction in service fees
DIFFERENTIATION
 Pure software solution = sophisticated Telephony
Platform/PBX functionality
 Hardware independent
 Mobility and flexibility
 Stand alone solution or integrated with traditional PBX in
one familiar GUI : Windows® and/or full MS Outlook
Integration (click to call from contacts)
 myVoice® Access
 myVoice® IP Telephony Network Assessment
BASIC ARCHITECTURE
SOFTPHONE
OUTLOOK SOFTPHONE
NETWORKING
CALL CENTRE OVERVIEW
 Multiple queues
-Priority per queue
-Announcements per queue
-Call answering treatment per queue
-Skill based routing or longest waiting call to first
available agent
 Agent configuration
-Can belong to many queues
-Can be prioritised for individual queues separately
-Can be on-premises or off-premises
 Supervisor
-Full and dynamic visibility of agents
-Full and dynamic visibility of queues
-Historical queue data
-Can monitor agent calls for training purposes
VOICE MAIL
Standard Voice Mail
(unlimited user mail boxes auto-created with each user profile)
– Server based
• Utilises the PC’s hard disk
• Inbuilt software application not external device
• No extra administration as it comes as standard system feature
– Client features
• Clients can turn their VM on or off
• Can be set for calls when:
– busy
– logged on or off or both
– not answered for specified number of rings
– not in the office for all calls immediately
– can instruct server to send messages to email account as
attachment
– can interrogate remotely with PIN code
– can be set for time of day, day of week, per week or month
– can be set for a specific period of the year
• Stores the messages as .wav files
CONFERENCE BRIDGE
SERVER BASED
•
•
•
•
•
•
Set in dial number for bridge
Can be accessed internally or from outside via SIP or ISDN
Set maximum number of participants
Set PIN codes for participants
Multiple conference bridges can be configured
No limitation to number of participants (bandwidth and ISDN
limitations)
USER FEATURES
– Clients can initiate multi party conferences by sending
invitations
• Using the conference icon on their Soft Phone
– All users can initiate three party conference from their
handsets
• SIP phones initiate using the “Conference” button
• Clients clicks on the conference button, which becomes
active when two calls are in progress at the clients phone
World
Market Competition Tree
Competitors are high priced, hardwarecentric. Broadsoft is software-only.
Competitors are mostly the traditional
hardware vendors with very few pure
VoIP such as Swyx and Vonexus.
Competitors are again mostly the
traditional hardware vendors.
ITSP/Telco
Solutions
Only Few Players
only 3 - 5
software-only
 High Value
 High Margins
PBX and PBX
Replacement Solutions
More Players
still only 3 - 5 software-only
(e.g. Swyx)

SME/SMB Medium Value

Medium Margins

AU$400M market in Australia
(Combined with SOHO-SMB)
Keyphone System/Appliances in Fixed configurations
for SB/SOHO market
Largest number of market players but still only 3 - 5
software-only.
Lower margins, high volumes
Most are Asterisk or Linux freeware based and branded
(e.g. Epygi and Zultys). Only significant Windows VoIP
software players are Swyx and 3CX.
addresses all 3
of these
segments &
with one
software
solution!
Questions?
?