1904 251 st PL SE, Sammamish, WA 98075 Phone: 425-864-1533 E-Mail: jeff@ivotion.com
Summary Senior leadership skill set with 13+ years experience in the planning and execution of strategic
Network Operations Center objectives to provide 99.99% availability of business critical applications, telephony call routing networks and server virtualization.
Accomplishments
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Executive Level Experience in Systems Scalability Planning, Growth Management and Capital
Budget Forecasting in dynamic rapid growth environments.
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Direct, plan and implement production virtualization solutions on VMware vSphere 4 Enterprise.
Deployment of Enterprise Storage Systems, Data Warehouse, OLTP and real-time transaction processing systems.
Internal Software Development, Support and Production Deployment.
Carrier Grade Telephony Switches and Voice Networks implementation and support.
Successful Data Center Expansion, Relocation and Decommissioning.
Implement scalable storage solutions exceeding 100 terabytes for digital EEG libraries.
Deploy custom monitoring and reporting application to improve technician communication and provide greater visibility into IT activities, system health and problem resolution.
Experience Director of Information Technology, NeuroVista Nov 2008 - Feb 2010
Responsible for the design, implementation, and operation of the Company’s internal information technology infrastructure for mission critical development platforms.
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Responsible for the support and growth of a large cluster computing system used in the design and development of internal algorithms.
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Design and Implement an Enterprise Class VMware vSphere 4 Infrastructure on HP Blade Servers and a high availability HP Fiber Channel SAN.
Consolidated legacy physical server infrastructure onto VMware Enterprise infrastructure resulting in lower power and cooling costs, improved application responsiveness and increased uptime.
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Provide organizational and technical leadership in pursuit of the Company’s IT initiatives.
Establish Help Desk support process and procedures, build and deploy custom application to manage, track and report all technical activities of IT staff.
Direct the planning, budget, design, implementation, and validation of IT systems and services needed to support external and internal customers.
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Own and drive relationships with vendors; investigate sources of equipment and services, work with corporate attorneys and purchasing to create and manage vendor contracts.
Director of IT & Network Operations, Reynolds & Reynolds 2004 - Nov 2008
Developed, planned and implemented the strategic goals of three production network operations centers. Responsible for vendor negotiations and equipment acquisition for production networks and systems including Routers, Firewalls, Hardware Load Balancers,
Layer 3 switches, Data Center Servers, Enterprise Storage and Operating Systems.
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Established, coached and managed a core team of 14 technicians to support and maintain the daily operations of 3 Production Data Centers, corporate office and remote offices.
Owned the strategic operations of 700 production devices in three company owned data centers including physical plant, power, cooling and FM-200 fire suppression.
Forecasted, created and managed $5 Million annual capital budget (CAPEX).
Designed and implemented HP EVA Storage Area Networks supporting 14 SQL Database Servers,
Active-Active SQL Clusters, Data Warehouses, and Network Attached Storage.
Identified, created and implemented strategic goals for Production Data Center.
Established and documented standards for operational response to system failures, disaster recovery, maintenance and ongoing support of mission critical systems.

Technical
Expertise
Training,
Education and
Activities
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Worked in close partnership with Executive Team making recommendations for IT solutions.
Designed and developed internal web application to handle system monitoring, alert aggregation, technician communication, problem resolution tracking and operational accountability.
Created detailed Network Diagrams, Floor Plans, Rack Elevation Diagrams, and applications to track and manage hardware, systems and networks.
Collaborated with development and QA teams to establish standards and processes for the software development and deployment lifecycles.
Managed network infrastructure to support SIP Call Control Networks and carrier network interfaces with Tier-1 and Tier-2 telecom VoIP carriers.
Deployed Custom Interactive Voice Systems for specialized call routing, recording, and enhanced telephony features resulting in higher per customer product revenue.
IT & Network Operations Manager, Who’s Calling, Inc. 2001-2004
Design and Implement network and system infrastructure to support customer facing applications for start-up organization.
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Developed and implemented custom application to process real-time call records from telephony switch.
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Designed and built network and server infrastructure to support start-up company.
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Managed system growth and capacity as utilization and customer usage increased to over 3,000 subscribers and 15 million monthly telephony minutes.
Information Systems Manager, Fox Communications, Corp. 1998-2001
Responsible for Production Internet Service Provider Network, Systems and
Customer Management Software supporting 15,000 residential and commercial subscribers.
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Deployed and managed hardware to support 1,500 ports of 56kbps dial-up service, including a full suite of ISP services; POP3, SMTP E-Mail, Web Hosting, NNTP Newsgroups, FTP services, Content
Portal.
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Designed and developed internal customer management and billing system for customer records, payment processing, authentication, auditing and service management.
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Managed Desktop and Laptop hardware support team. Supported VPN systems, Corporate E-Mail,
IIS, Exchange, Billing Systems, and Internal Network.
Network Administrator, Fox Communications, Corp. 1997-1998
Responsible for System Configuration, Monitoring and support escalation for
Internet Service Provider (ISP) network and telecom systems.
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Hardware; Juniper Routers, Juniper Firewalls, F5 Hardware Load Balancer, Cisco Routers, HP
Switching, Sonicwall, HP EVA SAN, HP DL, BL, ML class Servers, Dell Poweredge rack servers, Class
4 & 5 Telephony switches. Networking; VLAN, BGP, OSPF, TCP/IP, T1, DS-3, SIP, VoIP.
Software; VMware ESX, vSphere 4 Enterprise, Windows Server 2000, 2003, 2008, 2008 R2,
Windows Advanced Server Clusters, Windows XP, Vista, Windows 7, Exchange Server, SQL Server,
Linux, CentOS, Solaris, HTTP, DNS, DHCP, FTP, SMTP, POP3, SNMP, SysLog, IIS, ASP, Cold Fusion.
VMware VTSP 4 Certified; Completed vSphere: Install, Configure & Manage Training (2010)
Owner and Developer of Hosted Web Applications (multicrux.com, ivotion.com, findfree.net)
AAS degree in Data Communications, Highline Community College (1995-1997)
Certified Facilitator for Pacific Institute Imagine 21 Training (Lou Tice)
General Class Amateur Radio Operator License (N7QOB)
Service Support Volunteer for Emergency Communications with Eastside Fire & Rescue