Department of Human Resources
OPSEU Job Description
Job Title:
Job Number:
NOC:
Band:
Department:
Supervisor Title:
Network & Telephony Systems Specialist
C-060
2281
11
Information Technology
Manager, Digital Service Delivery & Administration
Last Reviewed:
May 15, 2009
Job Purpose
Reporting to the Manager, Digital Services Delivery and Administration, the Network &
Telephony Systems Specialist is a member of a team responsible for server to desktop delivery
of converged voice and data applications to the university community. This position requires a
senior level technical subject matter expert, operating with minimal supervision and a wide
latitude for independent judgment.
The Network & Telephony Systems Specialist’s primary focus is the delivery of core network
connectivity services across the university. This requires a solid knowledge of TCP/IP networking
hardware and protocols, as well as the Linux operating system used to deliver supporting
services such as DNS and DHCP. Managing and evolving hardware and software platforms,
managing performance and availability, and ensuring the security of deployed applications are
all in scope for this position. This individual is sometimes also responsible for creating and
maintaining applications used to support system administration.
Key Activities
1. Perform network, server, operating system, and application integration, analysis,
optimization, and problem resolution within an enterprise-wide network services context
where faults or errors can have very large impact to users throughout the university.
2. Maintain network devices including software configuration of servers, switches, routers,
firewalls, printers, wireless access points, virtual private network equipment and associated
data centre support equipment.
3. Plan, develop, maintain and operate server and network-based monitoring systems,
automate network monitoring through scripts or software routines, and develop schemes
for notification of faults for after-hours operational requirements.
4. Maintain telephony devices including software configuration of voice over IP servers and
endpoints, voicemail systems, speech recognition systems, emergency communications
systems, and associated data centre support equipment.
Job Number: C-060
Page 1 of 5
Last updated: May 30, 2011
5. Work with the Senior Network Analyst to manage the corporate IP network, including
topology design, address allocation, routing changes, network based access controls, and
maintaining external connectivity.
6. Plan, maintain and evolve corporate security architecture, analyze threats, and design
solutions to minimize risk.
7. Participate in an weekly 24x7 on-call rotation for after-hours/weekend IT operational
support. While on call (normally 1 week out of 4), operate independently and assume
primary operational responsibility for the university data centre, network, and services. This
includes responding to critical outages, determining the appropriate response, and restoring
services with limited assistance from others, and occasionally escalating to management for
large impact events.
Analytical Reasoning
Indicate degree of complexity or difficulty of thinking and reasoning required by the job. Provide a
relevant work example that is typical of roles and responsibilities of the job (i.e. not an occasional duty).
Decision Making
Indicate the degree of freedom to exercise initiative or act independently in making day- to-day decisions.
Provide a relevant work example that is typical of roles and responsibilities of the job (i.e. not an
occasional duty).
Impact
Indicate the impact or consequence to the department or University of typical actions or decisions taken by
the job incumbent. Provide a relevant work example that is typical of roles and responsibilities of the job
(i.e. not an occasional duty).
Education
Honours University Degree (4 year) in Computer Science, Electrical Engineering or similar field of
technological study.
Experience Required
1. A minimum of 3 year of direct system and network operations experience in an enterprise
network services environment, with prior experience being on-call and operating in a
self-directed mode.
2. Ability to work independently from assigned objectives within a dynamic team, to plan
work around a schedule, and to self-direct activities with minimal direct supervision.
3. Proven track record of optimizing technological designs to meet business and economic
requirements.
4. Able to routinely work outside of normal business hours, and to accommodate other
flexible scheduling to allow for extended shift coverage.
Technical Competencies
Job Number: C-060
Page 2 of 5
Last updated: May 30, 2011
Advanced level technical skill and practical hands-on experience in implementation,
maintenance, and problem resolution in the following core competencies:
1) Linux Server Administration
a.
SUSE Enterprise Linux experience and/or certification is desirable.
b.
LAMP stack administration.
c.
SMTP, DNS, DHCP, LDAP, and RADIUS services.
d.
Task automation with PHP, Perl, Expect, and Bash scripting.
e.
System monitoring, performance tuning and capacity planning.
f.
Backup and disaster recovery procedures.
2) Internetworking
a. Direct implementation and management experience with converged voice and
data networking in a large enterprise environment.
b. Demonstrated ability to manage and implement medium-to-large-scale
technology and/or service deployments.
c. Extensive knowledge of TCP/IP and related protocols, of routing protocols (BGP,
OSPF, EIGRP).
d. Hands on experience with wireless networking, VPN, multicasting, and network
access controls.
e. Experienced with Cisco IOS and the family of Cisco networking, switching,
telephony and security platforms. (A Cisco CCNA or higher certification is
desirable).
f. Demonstrated experience in the use of network traffic analysis to establish
network baselines and troubleshoot IP connectivity.
3) Voice Telephony
a. Good knowledge of VOIP technologies (H.323, SIP, SCCP, G.703) and architectures.
b. Knowledge of the Cisco Call Manager platform.
c. Knowledge of the Asterisk PBX platform.
A keen interest and commitment to developing skills to a moderate level through on-the-job
training, formal training, and self-learning in Novell and Microsoft server products are also
required.
Responsibility for the Work of Others
Indicate whether the incumbent is directly or indirectly responsible for the work of others. Provide the title
of the position(s) as well as an example of how the incumbent is responsible for the work of others on a
daily basis. Specifically, indicate whether the position has responsibility for hiring and supervision of
student workers.
Direct Responsibility
N/A
Indirect Responsibility
Job Number: C-060
Page 3 of 5
Last updated: May 30, 2011
N/A
Communication
Indicate the title(s) of individuals internal and external to the University that the incumbent communicates
with on a regular basis. Provide a brief description of the purpose for communicating with these
individuals.
Internal
External
Motor/ Sensory Skills
Indicate the level of proficiency or precision in motor or sensory skills required by the job. Examples
include but are not limited to: small/large movement to operate machinery; coordinated movement;
equilibrium to maintain balance; dexterity to grasp, move, assemble objects or operate equipment;
hearing, sight, touch, smell, taste. Provide a brief description of tasks performed that require
motor/sensory skills.
Effort
Indicate the physical and/or mental demands of the position in the ordinary course of performing the role.
Examples include but are not limited to: lifting, moving, carrying, pushing/pulling, reaching, kneeling,
remaining motionless, sustained concentration or focus. Provide a brief description of the tasks
performed that are physically and/or mentally demanding.
Mental
Physical
Working Conditions
Indicate any physical and psychological conditions of the position that make the job unpleasant,
disagreeable and/or hazardous to health and well-being. Describe the nature, frequency and duration of
exposure.
Physical
Psychological
Job Description Approved by Human Resources (as per Article 17.1):
Name (print):
Signature:
Date:
Job Number: C-060
Page 4 of 5
Last updated: May 30, 2011
Signatures - indicating that the job description has been read and understood:
Incumbent
Name (print):
Signature:
Date:
Immediate Supervisor:
Name (print):
Signature:
Date:
Department Head/ Dean:
Name (print):
Signature:
Date:
Job Number: C-060
Page 5 of 5
Last updated: May 30, 2011