HCL Oracle Fusion Middleware – Capability Offering
Copyright © 2014 HCL Technologies Limited | www.hcltech.com
AGENDA
2
1
MAPI Practice & OFM Capability Introductions
2
HCL’s OFM Offerings
3
HCL’s OFM Production Support Offerings
4
Accelerators & Framework
5
Accelerators & Frameworks – Detailed Snap shot of some of the Accelerators
6
Experience Foot print
7
HCL’s MAPI Digital Offerings
Copyright © 2014 HCL Technologies Limited | www.hcltech.com
MAPI PRACTICE AT HCL
Advisory Services
Platform
Implementations
UI
Transformation
DevOps
COE Set-up
Support &
Maintenance
Centre
Of Excellence
 Readiness
assessments
 Product
evaluations
 Adoption Plan
and Road Map
 Governance
 Process
Consulting
 Enterprise
Architecture
3
 Platform
Implementation
and Migration
 Legacy
Modernization
 Process
Implementation
 Process Modeling
and Optimization
 B2B/ EDI
Implementation
 BPM
Transformation
Service
 Web Application
Transformation
Services
 UI Modernization
 Dashboard
Transformation
Services
 Environment
Management
 Environment
Provisioning
 Release
Engineering
 Application
Performance and
Monitoring
2000+
100+
13+ years of
Consultants
Projects
Existence
 Enterprise wide
SOA/BPM
Acceleration
 Change
Management
 Processes,
Reusable
Frameworks and
Templates
 Knowledge
Management
6.7/7
Customer
Satisfaction
 L2, L3 Support
 24*7 Support
coverage
 Preventive
Maintenance
 Middleware
Applications
Operations
Excellent
Analyst
Recognition
Copyright © 2014 HCL Technologies Limited | www.hcltech.com
MAPI PRACTICE AT HCL – TECHNOLOGY OFFERINGS
Key Partnerships
Differentiators/ Key Service Offerings
Focus on Innovation: Including ESB Implementations,
DevOps, UI and Enterprise Architecture
Large Engagements include Legacy Modernization,
Middleware Consolidations and Migrations /
Upgrades
Thought leadership: 20+ patents ; Authored book on SOA
Security
IP’s & Frameworks: Based on best practices to deliver
accelerated Implementations – RoCS, LEAF, DAF and more
4
Copyright © 2014 HCL Technologies Limited | www.hcltech.com
MAPI - ALLIANCES AND PARTNERSHIPS
Global SI Partner
Gold Partner
5
Advanced Level
Partner
Global Strategic
Partner
Certified Advantage
Partner
Gold Certified
Partner
Global Consulting
Partner
Global Service
Provider
Copyright © 2014 HCL Technologies Limited | www.hcltech.com
ORACLE FUSION MIDDLWARE OVERVIEW
Key Customers
Proven Expertise
Extensive product expertise. Experience in greenfield implementation,
migration and maintenance.
Oracle COE
Develops reusable assets best practices. Instrumental in setting up an
Integration Competency Center for our customers.
IPs and Frameworks
Tools to enable automation, monitoring and acceleration of SOA and
BPM implementations. Frameworks to ensure consistent execution
Robust Capability Building
E-Learning courses to fasten the learning process and onboard time.
Internal certifications to ensure quality of consultants.
Thought Leadership
Filed 15+ patents in the areas of Event technology, process risk models
etc. Reference Architectures and Tools for Transformation of Business
Operating Platforms.
6
500+
10+
75+ Oracle
Experts in Oracle
Active Projects
Certified consultants
6.7/7
Customer
Satisfaction
Excellent
Analyst
Recognition
Copyright © 2014 HCL Technologies Limited | www.hcltech.com
ORACLE FUSION TECHNOLOGY COVERAGE
SOA Consulting
Governance
 SOA Strategy & Roadmap
 Design Time and Run time
 Maturity Assessment &
 OER Proliferation
Monitoring
API management
 Monitoring solutions using
 Consulting &
OEM & BTM
Roadmap
Integration Solutions
 BPEL, OSB, Business rules
 Design, develop, Deploy
Implementation of OAC
Activity Monitoring
 Design, construct BAM
solutions using Oracle BAM
 Correlation of events across
systems
BPM
Workflow
 Define , Consult, Model
Business Process
 Build L1, L2, L3 using OBPM
integration solutions
Events Management
 API management using OAG
Migration
B2B
 Implement / Customize
solutions for Tasks
 Oracle Worklist app usage
Environmental Provision
 10g to 11g
 B2B integration using
 11g to 12c
EDI/XML + AS1 / AS2
 iPaaS offering
 Automated scripts + DevOps
 Implementation using OEP
7
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ORACLE PARTNERSHIP
8
Copyright © 2014 HCL Technologies Limited | www.hcltech.com
ORACLE FUSION MIDDLEWARE CUSTOMERS - SAMPLING
9
Finance/ Banking
Public Sector
Media
/ Energy
Healthcare
Retail/ CPG
Manu. / Logistics
Telecom
High Tech
Other
Copyright © 2014 HCL Technologies Limited | www.hcltech.com
OFM KEY SOLUTION TENETS
Large Oracle practice with multiple large implementation engagement
experience and 50+ oracle certified architects
Architectural
Thought Leadership
Reference Architectures
OFM reusable meta-models and catalogues
OFM Standards
Global Delivery
Model
Onsite offshore model enabled by HCL OFM Centre of Excellence
Quicker ramp up through our large pool of expert resources
Accelerated delivery aligning to enterprise release calendar
Robust proven accelerators and frameworks which boot strap maturity levels
IPs and Frameworks
Shorten the life cycle of schedule in terms of foundation tenents for overall
programs
Have an improvement in CAPEX and OPEX for the overall integration investments
Use of standards, templates and reusable artifacts from COE
Cost Optimization
Solution Accelerators like continuous integration, deployment framework etc.
Global delivery from cost effective locations.
10
Copyright © 2014 HCL Technologies Limited | www.hcltech.com
INDUSTRY TRENDS FOR 2015

27% of senior executives rate digital transformation as now being “a matter of survival”

26%~ growth in cloud services. Spending projected to hit $60b in 2015

90% of all CIOs planning to deploy mobile apps by 2015

80% of users will access enterprise apps via mobile by 2020

44% of CIOs want to social enabled enterprise applications

IoT forecasted data traffic to increase by 22x in the next 5 years

26b devices expected to be connected by 2016

Hack attacks expected to increase by 80x as enterprise become more cloud and mobile enabled (Mobile Apps BYOD, etc)

By 2017 CMOs will spend more on IT than CIOs

Common denominators:
 API solutions critical for mobile enablement
 Cloud Integration underpinned by SOA
 BPM fundamental for digital process automation
 Security critical for cloud adoption (could be a show stopper if not addressed early)
Sources: Forbes Cloud Computing Software Marketing Estimates, Mobile Business Statistics, and Gartner 2012, and Cisco
Copyright © 2014 HCL Technologies Limited | www.hcltech.com
VNI Mobile, 2012, Sophos Labs
11
INDUSTRY TRENDS FOR 2015 (CONTINUATION)
•
• IDC predicts that 19.6% of IT budget
between 2014 and 2018 will be
spent on Integration and 24.2% in
consulting (probably also related to
integration)
12
IDC places HCL as the #1 Leader of
professional cloud services (on top of
Accenture and IBM). Furthermore it’s
the only Indian SI in the leaders
quadrant
Copyright © 2014 HCL Technologies Limited | www.hcltech.com
INDUSTRY TRENDS FOR 2015 (CONTINUATION)
Worldwide BPM Software 2013 Buyer Trends & Forecast
• BPM is a fast growth market as per Gartner and IDC
estimates, the market will grow double digits between 1115%. As per Gartner BPM market size in 2015 is expected
to be over 3.4 Billion.
13
Copyright © 2014 HCL Technologies Limited | www.hcltech.com
DIGITAL INTEGRATION REQUIREMENTS – OUR OBSERVATION
14
Copyright © 2014 HCL Technologies Limited | www.hcltech.com
AGENDA
15
1
MAPI Practice & OFM Capability Introductions
2
HCL’s OFM Offerings
3
HCL’s OFM Production Support Offerings
4
Accelerators & Framework
5
Accelerators & Frameworks – Detailed Snap shot of some of the Accelerators
6
Experience Foot print
7
HCL’s MAPI Digital Offerings
Copyright © 2014 HCL Technologies Limited | www.hcltech.com
HCL’S SOA CONCEPTUAL ARCHITECTURE FOR DIGITAL
16
Copyright © 2014 HCL Technologies Limited | www.hcltech.com
HCL’S SOA REFERENCE ARCHITECTURE FOR DIGITAL
17
Copyright © 2014 HCL Technologies Limited | www.hcltech.com
TECHNOLOGY OVERLAY USING ORACLE
18
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PLATFORM ARCHITECTURE SETUP OFFERING
19
Copyright © 2014 HCL Technologies Limited | www.hcltech.com
PLATFORM SETUP/ MOBILIZATION OFFERING
20
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PLATFORM DEVOPS OFFERING
21
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PLATFORM UPGRADE OFFERINGS
22
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SOA MATURITY ASSESSMENT OFFERING
23
Copyright © 2014 HCL Technologies Limited | www.hcltech.com
SOA MATURITY ASSESSMENT OFFERING
24
Copyright © 2014 HCL Technologies Limited | www.hcltech.com
ESB STRATEGY & ROADMAP OFFERING
25
Copyright © 2014 HCL Technologies Limited | www.hcltech.com
INDUSTRIALIZED - INTEGRATION COE SETUP OFFERING (ICE)
Measurable
Business
Benefits
Integration
Requirement
s
Business & IT
Strategies
Integration Centre of Excellence
Governance Framework
Integration
Requirements
Integration
Strategy
Design & Runtime
Governance
Project Execution
Integration
Standards &
Patterns
Service Lifecycle
Improvement
Opportunities
BPM
ETL
B2B
Management
Practices
SOA
Architecture
Practices
(all skills in once place)
Support
Practices
Development
Practices
Configuration
Management
Agile
Development
Reference Architecture
Centralise Integration Capability Centre
Design Standards
Exception Handling Framework
Security Framework
Deployment Framework
Other Framework Components
26
Activity Services
Utility Services
Process Services
Data Integration
Services
Integration Platform
Business Activity
Monitoring
Enterprise Monitoring
Identity & Access
Management
Enterprise Management
Data Quality
Master Data Management
Information Management
Asset Repository
UDDI Registry
Collaboration Platform
Governance
Integration Concerns
Data Services
Copyright © 2014 HCL Technologies Limited | www.hcltech.com
INTEGRATION PLATFORM ENABLEMENT IN A BOX –
FOR GREEN FIELD GLOBAL ROLL OUTS
27
Copyright © 2014 HCL Technologies Limited | www.hcltech.com
HOW WE CAN BOOT STRAP CUSTOMERS TO OPTIMAL
MATURITY LEVEL’S
28
Copyright © 2014 HCL Technologies Limited | www.hcltech.com
AGENDA
29
1
MAPI Practice & OFM Capability Introductions
2
HCL’s OFM Offerings
3
HCL’s OFM Production Support Offerings
4
Accelerators & Framework
5
Accelerators & Frameworks – Detailed Snap shot of some of the Accelerators
6
Experience Foot print
7
HCL’s MAPI Digital Offerings
Copyright © 2014 HCL Technologies Limited | www.hcltech.com
HCL’S OBJECTIVE
Leverage vendor capabilities, expertise, processes &
tools to improve overall integration environment
Increase stability of the of the hosted ESB interfaces
and improve availability metrics
Leverage tools to increase productivity
Reduce the volume of high priority incident tickets
Improve quality to deliverables by leveraging best
practices
30
Copyright © 2014 HCL Technologies Limited | www.hcltech.com
PLATFORM PRODUCTION SUPPORT OFFERING
31
Copyright © 2014 HCL Technologies Limited | www.hcltech.com
HCL’S OFM PRODUCTION SUPPORT – COMMON ACTIVITIES FOR SCOPE OF WORK
Incident Management






Acting as a single point of
contact for all incidents
assigned to the ESB support
by acknowledgement of
receipt and taking ownership
of the incidents in A&F
incident reporting system
(CA Service Desk, "AIRS")
Monitoring, triaging and
resolution of Incidents within
agreed upon SLA‘s
Root Cause Analysis (RCA)
of incidents within Oracle
ESB.
Answer notification phone
call from Customer entities
upon Incident.
Monitor MQ/AQ queue,
Database tables, file
directories and Web services
Diagnose ESP batch failures
and initiate the restart of the
batch jobs
Reporting and Knowledge Management










32
SLA Management
 HCL governance structure to
Build and maintain Known Error
ensure SLAs are met and
Database (KEDB) of Issues and Fix
provide timely reports
Actions.
 Submit corrective actions for
Maintain operations manual (run-book)
any SLAs missed
for ESB Platform
 HCL and Customer will
Trend analysis for recurring incidents &
jointly be responsible for
identify the problems
continual improvement of
Publish ESB operational metrics
these service levels
monthly report covering trends, issues
and metrics violations.
Follow and update (if required) A&F
Standard operating Procedures
(SOP‘s) for incident resolution.
Maintaining an up to date library of
SOPs
Provide documentations and walkthrough during business audits
including any self-audit
Perform regular and ad hoc reporting
for call trends, top drivers, root cause,
SLAs, etc. making recommendation to
improve service.
Manage and lead as required on
internal platform projects with A&F
Develop and maintain all training
documentation related to the ESB
Support
Copyright © 2014 HCL Technologies Limited | www.hcltech.com
HCL OFM APPLICATION PRODUCTION SUPPORT – GENERAL OUT OF SCOPE

Helpdesk support for ESB platform related incidents

Applications/platform not included in scope of Oracle Service Bus and Oracle SOA Suite 11g / 12c

Infrastructure Support of the Oracle SOA products installed in any of the environments

Infrastructure support- hardware & OS level monitoring & maintenance

Networking related tasks like firewall configuration changes

QA related activities ( SIT and higher testing)

Resolution of issues related to Oracle SOA Suite Products such as product limitations

Performance and stress testing (HCL would take up such requests from customer but only as Separate
Change Requests)

33
End user training (HCL training would be limited to customer team)
Copyright © 2014 HCL Technologies Limited | www.hcltech.com
HCL PROPOSED SOLUTION
34
Copyright © 2014 HCL Technologies Limited | www.hcltech.com
TRANSITION AND STEADY STATE APPROACH
HCL’s ASSETTM Framework – End to End Transition Framework
 Proven end-to-end transition approach
minimizing utilization of SME
bandwidth and ensuring smooth
running of business as usual activities
throughout the transition
 Detailed step-by-step workflows
coupled with a rich repository of
templates, artifacts, and best practices
 Special techniques like knowledge
mapping to determine resource
criticality and analysis of historical
data using state of the art six sigma
methods
 A robust Governance mechanism
enabled via automation with multiple
levels of in-built dashboards, trackers
and status reports which are role and
track based, providing real time
visibility to customer on transition
status
35
Copyright © 2014 HCL Technologies Limited | www.hcltech.com
KEY TENETS OF PROPOSED SUPPORT APPROACH
36
Copyright © 2014 HCL Technologies Limited | www.hcltech.com
CORE-FLEX SUPPORT TEAM: WORKFLOW
HCL’s Supporting Functions
Program Management
PMO
Review
• Best practices on managing support
engagements
• Support Processes
• Sign-off and templates
Sign-off
Incident
Client Applications
1
Ack. and Estimated
Resolution Time
Application 1
6
2
Sign-off Feedback
HCL’s Core Support Team
Onsite – Technical Lead, Sr. Support
Engineer
Offshore – Technical Lead
Application 2
Status Updated
Application 3
8
3
As and when Required Ticked
to be assigned to the Flex Team
Technology CoE
Clarification
4
Ticket Resolved
5
HCL’s Flex Support Team
Flexible team which will ramp-up at peak
times
Application n
• Best Practices and Artifacts
• Support related doc.s
• Oracle MW updates
Client Wiki
Sr Support
Engineer(s)
37
Central Support Team
• Catering to immediate and forecasted
resource requirements
Support
Engineer(s)
• Project specific best practices
• Project specific Templates and docs
• Specific on boarding templates
Copyright © 2014 HCL Technologies Limited | www.hcltech.com
AGENDA
38
1
MAPI Practice & OFM Capability Introductions
2
HCL’s OFM Offerings
3
HCL’s OFM Production Support Offerings
4
Accelerators & Framework
5
Accelerators & Frameworks – Detailed Snap shot of some of the Accelerators
6
Experience Foot print
7
HCL’s MAPI Digital Offerings
Copyright © 2014 HCL Technologies Limited | www.hcltech.com
HCL’S OFM COE LABS - ACCELERATORS & FRAMEWORKS
39
Copyright © 2014 HCL Technologies Limited | www.hcltech.com
BENEFITS OF HCL’S ACCELERATORS
Costs
CAPEX
OPEX
 Short term benefits but
higher long term costs
 Higher cost of change
 Higher support costs
 Higher risk
Strategic
Implementation
No Accelerator
Strategic
Implementation
With Accelerator
 ROI from asset reuse
 Lower cost of change
 Relatively high risk of
implementation
 Reduced risk of failure
 Accelerated delivery
 Quicker ROI
Tactical
Implementation
Requirements
40
Build
Support
Enhancements
Copyright © 2014 HCL Technologies Limited | www.hcltech.com
AGENDA
41
1
MAPI Practice & OFM Capability Introductions
2
HCL’s OFM Offerings
3
HCL’s OFM Production Support Offerings
4
Accelerators & Framework
5
Accelerators & Frameworks – Detailed Snap shot of some of the Accelerators
6
Experience Foot print
7
HCL’s MAPI Digital Offerings
Copyright © 2014 HCL Technologies Limited | www.hcltech.com
GOVERNANCE MODEL
42
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LEAF
43
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LEAF
44
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ACCELERATED SOA GOVERNANCE USING OER
45
Copyright © 2014 HCL Technologies Limited | www.hcltech.com
ACCELERATED SOA GOVERNANCE USING OER
46
Copyright © 2014 HCL Technologies Limited | www.hcltech.com
DEPLOYMENT AUTOMATED FRAMEWORK (DAF)
Check-inCode
Develop Code
Developers
Code
SVN Repository
Poll SVN for specific project
SVN Check Out single project
Jenkins Process Steps
Check for Pre-Requisite existence
Deploy
Shell, ANT,WLST
Scripts
Job specific to
project
Unit Test
SOA/OSB
Servers
Test with SOAP UI Project
Send Notification
Notification
47
Copyright © 2014 HCL Technologies Limited | www.hcltech.com
DEPLOYMENT AUTOMATED FRAMEWORK (DAF)
Checkout
code and
build
Unit
Testing
Deploy
to Test
Acceptance
Testing
Deploy to
Pre-Prod
environment
Fetch
ReleaseBuilds
Deploy to
Test
Packaging
and
Archiving
Fetch
Latest
builds
Integratio
n Testing
Deploy to Production Environment
48
Copyright © 2014 HCL Technologies Limited | www.hcltech.com
MONITORING SOLUTION USING OEM
49
Copyright © 2014 HCL Technologies Limited | www.hcltech.com
OFM COE – ICE PAGE (MICROSITE)
50
“click here"
Copyright © 2014 HCL Technologies Limited | www.hcltech.com
AGENDA
51
1
MAPI Practice & OFM Capability Introductions
2
HCL’s OFM Offerings
3
HCL’s OFM Production Support Offerings
4
Accelerators & Framework
5
Accelerators & Frameworks – Detailed Snap shot of some of the Accelerators
6
Experience Foot print
7
HCL’s MAPI Digital Offerings
Copyright © 2014 HCL Technologies Limited | www.hcltech.com
CASE STUDY 1: SETTING UP OF SERVICE DELIVERY PLATFORM
FOR A CONSTRUCTION GIANT IN AUSTRALIA
Business Objective
PLATFORMS INTEGRATED WITH SERVICE DELIVERY PLATFORM
•
•
•
Integration of Finance platform across various applications across Australian
region
HR Systems, operational systems, MIS, Sales and revenue recognition
systems, PBF systems are all being integrated with Finance systems via
Service Delivery platforms in a seamless way.
Integrating the ARP and MDM platform again setup by HCL , is being
integrated across various systems via Service delivery platform
HCL’s Solution
HCL got engaged and helped customer on a SOA greenfield project in
each phases of platform evaluation, Platform setup along with mobilization,
architecture, configuration and building integration solutions for the
platform and customer business units. Integration solutions were build,
deployed for business units and currently focusing on expanding
integration solutions across multiple Geographies and regions. Currently
solution deployed in production is also being supported currently by HCL
SOA team
Tools & Technologies
•
•
•
•
•
52
Oracle BPEL
Oracle Service Bus
Oracle Enterprise Repository
Oracle Service Registry
Oracle Business Rules
•
•
•
•
Oracle Mediator
Oracle worklist application
Oracle Weblogic
Oracle BAM
Benefits
BUSINESS BENIFITS:
1. Able to reduce cost across streams for lend lease and improve
efficient Group Delivery for the customer
2. Able to drive the Transformation journey of finance platform to the
customer and help the abacus program to integrate with the
Finance platform along with other enterprise applications
3. Generated Value add’s across SOA and BPM space to customer
in a tune of around 700K AUD
4. Able to stand up the platform for SOA and helped the customer
teams to evangelize the SOA concepts across Lend lease
Architects and Group delivery teams and its associated customers
5. Able to help customer Group delivery where HCL drives the end
to end functional requirements, Solutioning, Design and Delivery
across integration requirements from various divisions / business
units of the customer
TECHNICAL BENIFITS
1. Plug and Play and re-usable components build as part of platform
to make the platform re-usable and cost effective
2. Operating model, capability model and setting up entire
Architecture and Delivery frameworks of SDP platform across
Lend Lease and provide a way for all different units of Lend lease
to consume the platform
3. Making Design patterns and solutions tailored to suit lend lease
across applications
4. Automated framework in terms of Deployment, purging,
Monitoring along with all other accelerators are being produced
and created for the customer as part of the Service delivery
platform
Copyright © 2014 HCL Technologies Limited | www.hcltech.com
CASE STUDY : LOGICAL OVERVIEW
Customer is a leading, fully integrated , international property and infrastructure group. HCL got engaged and helped for setting
up Information Service Platform, which comprise of SOA, MDM and ARP platforms along with BPM platform. Entire platform
setup, Product analysis for the platform, Platform mobilization along with Architecture & Delivery of solution for the platform is
being performed by HCL.
Sales & Settlement
System - ISSAC
Banks & external systems
MDM – Information
Management Platform (
Informatica MDM)
Enterprise Content
Management Systems
(Oracle Webcentre)
ARP – Analytics & Reporting
Platform ( IBM TM1 & Cognos)
SOA – Service Delivery
Platform(Oracle FM)
ERP Platform – Powered
by Oracle R12 eBusiness Suite
BPM Platform & Workflow
Management Platform (
Appian)
ARTI Framework – Almost Real
time Framework ( Service
enabling IBM TM1)
HR Systems (Chris21)
Payroll Systems
Fully Setup and made operational by
HCL
Existing applications managed by
Customer
5353
Copyright © 2014 HCL Technologies Limited | www.hcltech.com
CASE STUDY : CONCEPTUAL OVERVIEW
STOCK RELEASE
SYSTEMS
BANKS
BANKS
CRM
OSB
OER
BPEL
ADAPTERS
Westpac
SFTP
ENCRYPTION
SOAP/XML
HSBC
R12 adapter
Oracle Ebiz R12
BARCLAYS
BAM
OWSM
SOAP / HTTP
SERVICE CONNECTOR
ENTERPRISE
CONTENT
MANAGEMENT
5454
MASTER DATA
MANAGEMENT
PLATFORM
HR SYSTEMS
Chris 21
Preceda
Easysoft
ANALYTICS AND
REPORTING
PLATFORM
Copyright © 2014 HCL Technologies Limited | www.hcltech.com
CASE STUDY 2: GREENFIELD IMPLEMENTATION OF
GENERAL INSURANCE PORTFOLIO
The Client: The largest Bank provider in India embarked on a large scale IT transformation initiative in terms of setting up the General
Insurance portfolio division and HCL is involved setting up the entire IT landscape to enable speedy initiation and management of
policies, Claims for more than 25 products
Business Objective
•
•
•
The IT transformation initiative included rolling out multiple Oracle
Applications (Siebel CRM, PeopleSoft HRMS, Oracle Financials),
Documentum, SAS MDM and eBAO (Quote, Policy, endorsement,
Renewal, Claims, Sales Channel, ARAP, Operational process)
Enterprise-wide BPM implementation covering 17 key business
processes covering core Insurance, HRMS, Financials, Marketing,
Content Management and Master Data Management
SOA based Integration for 113 touch points between various applications
Challenges
•
•
•
Phased and federated based release approach is being followed.
Releasing quote and new policy issuance in release I and then followed
by other process in subsequent phases
Model all Business Processes that span multiple applications in the
BPM layer using BPEL to orchestrate
the services
BAM and SLA management enablement
Benefits
HCL’s Solution
•
•
•
Program / Project Management, Modeling, Design and Development
MW SOA architects are providing guidance on enterprise architecture
and guiding HCL teams on SOA principles, Service Identification
methodology and Business Process modeling & implementation best
practices
Enablement of Enterprise Data Model for all business process for
future scalability and ease of schema usage
•
•
Tools & Technologies
•
•
5555
Customization of applications which is highly undesirable is avoided by
encapsulating Business Process Logic in the BPEL layer
Loose coupling of applications is enabled by using Application
Integration Architecture
Oracle SOA, BPM, IDM, Oracle
10g AS & Database
Oracle Application Stack
(eBusiness Financials,
•
•
•
PeopleSoft HRMS, Siebel CRM)
EBao (Core Insurance)
SAS MDM & BI
EMC – Content Management
Copyright © 2014 HCL Technologies Limited | www.hcltech.com
CASE STUDY : SOA REFERENCE ARCHITECTURE
Presentation Services
Business
Monitoring
User
Interface
Analytics
SRR & Security
Monitoring
BusinessBAM
Business Process
Management
Business
Rules
Oracle BPM
Management
Oracle EM
Oracle BRE
Long Running Process and Service Orchestration
OSR
Registry
BPEL Process Manager
INBOX
Service
Layer
Business
Services
Integration
Services
OSB
Utility
Services
Single
Work-list
view
Authorization
OID
Oracle
Adapters
Adapter
Services
Enterprise
Applications
5656
Security
OWSM
Policies
Finance
CRM
ERP
OAM
Authentication
HR
Copyright © 2014 HCL Technologies Limited | www.hcltech.com
HCL’S OFM ENGAGEMENT SNAPSHOTS - SAMPLING
S.N
o
Customer
Name
1
Maersk
Logistics
 Managing the Process
Shipment process was
difficult due to the lack of
standardization and
transparency.
 Improved process effectiveness through
standardization, adaptive automation and unified
coordination of people, information and systems
 Provided transparency on processes in the value
stream
 Improved agility for new changes to business
processes
 Oracle Service Bus
 Oracle BPM
2
Pearson
Media and
Publishing
 The applications operated
in silos and lacked
workflow across systems
leading to difficulty in
content planning and
selection, Royalty and
Rights permission and
content authoring and
management.
 End to end business process blueprinting to
provide clarity of workflow requirements across
systems.
 Consolidated activities and processes to provide
visibility in processes to optimize resources and
operational costs.
 Developed and adopted a common set of
integration patterns.
 Oracle SOA Suite
 Oracle BAM, BPA
 Oracle Service Bus
3
T-Mobile
Telecom
 Usage trends, service
consumption and partnerwise business transaction
statistics
were
not
available.
 No dashboards to monitor
operational health of SOA
platform.
 HCL built a centralized, re-usable and extensible
framework for Audit and Exception Logging: LEAF
(HCL IP).
 Introduced Visualization of data collected by LEAF
into easy to read dashboards.
 Oracle SOA Suite
4
Melbourne
IT
IT
Services
 Implement oracle
communications suite as
part of its transformation
program.
 Built consistent coherent systems and processes
as a base for integration of current businesses as
well as absorbing any future growth.
 Replaced existing business systems as part of
transformation and enabled client to redesign
internal business processes.




57
Industry
Business Problem
Solution Offered
Technology Stack
Oracle Business Rules
ESB (OESB / ALESB),
Standard ABCS
Oracle Enterprise
Manager
Copyright © 2014 HCL Technologies Limited | www.hcltech.com
HCL’S OFM ENGAGEMENT SNAPSHOTS - SAMPLING
S.N
o
Custome
r Name
5
State
Bank of
India
6
7
58
Industry
Technology
Stack
Business Problem
Solution Offered
Banking
 Rolling out multiple Oracle
Applications, ARAP,
Operational process)
 Complex management and
maintenance
of
multiple
source systems
 Technology environment is
not standardized.
 Enterprise-wide BPM implementation covering 17 key
business processes covering core Insurance, HRMS,
Financials, Marketing, Content Management and Master
Data Management
 DW Development - Data from all operational
/transactional systems would flow into the DW after
processing (data quality and transformations).
 Near Real time data loads using on demand scheduling
 Agility and Flexibility in processes driven by
parameterization.
 Oracle SOA
11g
 Oracle
Application
Stack
 EBao
 SAS MDM
 OBIEE
 ODI
Debenha
ms
Retail
 High cost and turnaround
time for backend system
customisations.
 Multi-tender payments
service not available.
 No alignment with APQC’s
(American Productivity &
Quality Center) Process
Classification Framework for
Sale Order Processing
process area
 Built a reusable, multi-tenant SOA framework to facilitate
current projects (MTP, PayPal and Global) and future
work streams to share the platform to design, host and
execute their operations.
 The platform components were designed with the
principles of reusability, separation of concerns (through
platform shared services), quicker ROI and open
standards adoption.
 SEA/SI initiative will provide accurate Order & payments
updates (COSU etc.) to the client through ODI.
 ODI as a standalone data integration platform to address
near real time requirement needs to be assessed.
Periodicity of data load has to be finalized.
 Oracle SOA
Suite
 BPEL/OSB
 ODI
 Oracle Exadata
Brisbane
City
council
Local
Governm
ent body
 Enterprise wide large
transformation journey to
lead to a total Customer
Experience Transformation.
 Implemented Service Oriented Architecture (SOA) based
architecture and services for ICT (Information and
Communication Technology) applications with an
approach to design and construct key Enterprise
Services that reflect business functions.
 Oracle SOA
Suite 11g
 Oracle Service
Bus (OSB)
 Oracle
Business Rules
11g
 Enterprise
Manager
Copyright © 2014 HCL Technologies Limited | www.hcltech.com
HCL’S OFM ENGAGEMENT SNAPSHOTS - SAMPLING
S.N
o
Custome
r Name
8
VM ware
Hi-Tech
 Integrating over 120 BPEL
processes to its 14 portals to
evaluate/download various
products and transact with
the back-end ERP
application.
 Portal re-engineering
 Enhanced middleware to provide transparent
failover of processing to the secondary systems.
 Improved the availability of the customer-facing
portal applications to 99.91%..
 Oracle SOA Suite
10.1.3.4,
 Aqualogic ESB
 SpringMVC
 Oracle 11g EBS Suite,
 Oracle 10g RAC
Database
 Oracle DataGuard
 Oracle Streams
9
Telenor
Telecom
 Large, enterprise-wide
investment into ERP for
finance and HR processes
not yielding results.
 Implementations facing
insurmountable compatibility
roadblocks in many
divisions/countries
 Reconfiguration of ERP starting with design,
system Integration, then business and countrywise rollouts.
 Ownership of design, implementation and process
transformation with C-level acknowledgement.
 Oracle FMW
10
Lend
Lease
Infrastruct
ure
 Implementation of Integration
services and Business
process for HR Shared
services and Financial
Shared services and
enhancements.
 Production support
 Non Intrusive Task Aggregation Enterprise Inbox
- Universal Task inbox across multiple systems
 SSO integration of Employee portal with Appian
BPM
 User centric UI – Organize tasks based on user
function/role.
 Support process streamlined with proper ticket
prioritization and handling
 Oracle Service Bus
 Appian BPM
11
RBS
Banking
 Priority and Performance of
data retrieval from data
model
 To enable relationship
between entities using
referential integrity constraint.
 Review and validate existing environment which
includes Database, server configuration and ODI
setup & configuration.
 Designing Architecture which may be used for
populating the data into target tables on real-time
basis.
 ODI
 Oracle Golden Gate
59
Industry
Business Problem
Solution Offered
Technology Stack
Copyright © 2014 HCL Technologies Limited | www.hcltech.com
AGENDA
60
1
MAPI Practice & OFM Capability Introductions
2
HCL’s OFM Offerings
3
HCL’s OFM Production Support Offerings
4
Accelerators & Framework
5
Accelerators & Frameworks – Detailed Snap shot of some of the Accelerators
6
Experience Foot print
7
HCL’s MAPI Digital Offerings
Copyright © 2014 HCL Technologies Limited | www.hcltech.com
DIGITAL TRANSFORMATION OFFERINGS FROM HCL
Micro Verticals
Public Services
Consumer Services
Hi-Tech, Manufacturing
Healthcare,
Pharmaceutical
Digital Advisory
Digital Experience
Brand Management
Banking, Financial
Services, Insurance
Mobility
Channel Optimization
Partner Collaboration
Customer Experience
Design
Digital Insights
Digital Systems
Assessment
Information Management
Analytics
Enterprise Performance
Management
Big Data
Portfolio Optimization
Digital Systems
Application Surround
Solution Focus
61
Modern Composite Platforms
– BPM/SOA
Systems Integration /
Cloud
Competency Focus
API / BaaS
Process Optimization
Delivery Focus
Copyright © 2014 HCL Technologies Limited | www.hcltech.com
HCL CLOUD SERVICES MAP
62
Copyright © 2014 HCL Technologies Limited | www.hcltech.com
HCL API ENABLEMENT FRAMEWORK
63
Copyright © 2014 HCL Technologies Limited | www.hcltech.com
DEVOPS SERVICE CATALOG
Continuous Build and
Integration
Environment Management
Services
• Ability to manage instances
(Launch, Edit, Delete)
• Ability to scale up and scale
down the instances
• Automated scripts to
provision software
Tools and
Technologies
• Self serviceability to
install/configure/start/stop
software components
• HCL MyCloud™, HCL
MyDevOps™, Puppet, Chef
What does HCL Deliver?
64
• Automated build triggers
Creating application
deployment units
• Sanitize the build packages
• Outcome is to have a
Release Candidate
• Jenkins, Hudson, Cruise
Control, Cruise Control.NET,
TFS, TeamCity, Ant, nAnt,
Make, MSBuild, BTSDeploy
1.
2.
3.
4.
64
Configuration and Release
Engineering
• Code promotion from one
environment to another
• Roll out a new version of
application on select
instances
• Separation of code from
configuration
Application Performance and
Monitoring
• Addressing non-functional
aspects viz. availability,
response .
• Deployment architecture
patterns to improve the
efficiency of the
applications
• Configuration asset
management
• Non-intrusive way to
monitor app performance
at component level
• Puppet, Chef, Cloud
Foundry BOSH, CA Nolio,
VMware App Director, LISA,
IBM UrbanCode, AWS
OpsWorks
• AppDynamics, HP OPNET,
CA Wily, VMware
Application Performance
Manager, BMC
• HCL Smart Config
Manager™
• Varnish, HAProxy
Readiness and maturity assessment (Metrics and templates driven)
Roadmap creation
Tooling expertise
Design, Implementation and Testing services
Copyright © 2014 HCL Technologies Limited | www.hcltech.com
HCL MOBILITY – A SNAPSHOT
1999
Mobility
Practice
established
5+ Mobile
Innovation
and Testing
Labs
INDUSTRIES
250+
Projects
Executed
CLIENTS
120+
Customers
75+
Mobile
Solutions, IPs
SOME AWARD WINNING APPS
iGOVERN® Mobility Solution
Financial Services
Consumer Products
Media & Entertainment
Hi-Tech
Healthcare
Public Services/Utilities
Manufacturing
Petrochemicals
65
IT Europa (European IT and
Software Excellence 2013
Winner) App developed for
Wiltshire Police based on this
platform .
Wonen Mobile Application
“2012 Value Honors” award
from InformationWeek “Best
emerging technology –
Multichannel”
Trading and Research application
Financial Times 2013 Awards
for Excellence. Deutsche
Bank’s Autobahn App Market
features include mobile access
to market data commentary
Copyright © 2014 HCL Technologies Limited | www.hcltech.com
MOBILITY OFFERINGS
Application Development /
Implementation
Implementation services for
COTS mobile applications
Custom Application
Development
Mobility Strategy
Engagement
A multiple week assessment
of the current business
processes and IT landscape
to provide a comprehensive
strategy document
Centre of Excellence (CoE)
Governance and control of
your mobile strategy
Co-Innovation Lab
Co-Innovation lab for idea
generation, development
services, testing,
deployment, management
and support services
Mobile Application Factory
and Mobile POC Factory
Facility to rapidly develop, test
and launch mobile solutions
and/or POCs
66
Mobile Application
Testing
Service undertaken to
enable cross device
and end-to-end testing
of mobile applications
Managed Mobility
From fully managed to a
hosted offering for mobility
infrastructure and
applications
Copyright © 2014 HCL Technologies Limited | www.hcltech.com
HCL’s Internet of Things (IoT) CAPABILITIES
Key Partnerships
Differentiators/ Key Service Offerings
Vast expertise include Legacy Modernization,
Middleware Consolidations and Migrations / Upgrades
Tools and Technologies
Thought leadership: 20+ patents ; Authored book on SOA
Security
Focus on Innovation: Including ESB Implementations,
DevOps, UI and Enterprise Architecture
IP’s & Frameworks: Based on best practices to deliver
accelerated Implementations – Simulated Testing,
Execution Framework
Ready Pool of
Trained resources
67
Estimation Model
Suited for Disruptive
Business Models
Modern
technology driven
Better ROI
Copyright © 2014 HCL Technologies Limited | www.hcltech.com
HCL’S IOT OFFERING – KEY DIFFERENTIATORS
Modern UI: responsive , interactive, integrated
with analytics, device friendly, new devices
support
Visualization for big data, streaming events
and support for interactive analysis
Cloud
Integration /
API
Management
Big Data
Modern Front End, Better usability for
Customer acquisition, Better Application
Adoption Continuous Improvement of
Apps
Driven by Metrics
Cloud Consulting & Assessment, Migration &
Development, Cloud operations, Service
Integration/Aggregation, Platform and Apps
Management
Enterprise UI strategy Improve user adoption
Omni channel enablement
BaaS for mobility initiatives
Internet of
Things
Modern UI
Industry Leading experience
Rave reviews from every analyst
Over 15 patents and a book on SOA security
Omni Channel strategy, Enterprise UI
Strategy, Hybrid mobile apps, Data
visualization, API / BaaS
Analytics
DSI advisory, TOM definition, APO ,
assessment, PM as a Service
Business Consulting
Mobility
Roadmaps and assessment for Digital Journey
Modernization strategy
Program Management for large programs
68
Mobile Readiness Assessment, Modern Apps
Development, App Store development, Mobile
First Strategy
Copyright © 2014 HCL Technologies Limited | www.hcltech.com