Applications and SI
Mukund Garg
600+
COUNTRIES
31
35000+
PEOPLE
BILLION
$2.28
(50 USD TEN Million+ in ACV)
(LTM, 48% of Over All Rev.)
Practices
Enterprise Application Services | Package (SAP & Oracle) SI | Enterprise Transformation Services
Custom AD, ASM & CAE U| Cloud,
Mobility, Business Intelligence
S T O M E R S
Enablers
Architecture & Technology Group | Business Solutions Group | Technology CoEs
Innovation Group | Ecosystem Business Incubation | Customer Advisory Council
Copyright © 2014 HCL Technologies Limited | www.hcltech.com
CUSTOMERS
Overview of Apps Business
Estimated Apps market : $448 billion
3 yr CAGR @ 15.1%
Total market
size in $bn
Three year
growth %
Core and Vertical SAP
40
-25%
Core and Vertical Oracle
22
-20%
Horizontal HCM
9.5
17%
Horizontal CRM
18
35%
Tier 2 ERP
9
70%
Collaboration and UI
6
32%
Testing
29
56%
Integration & Middleware
21
33%
Mobile & Disruptive Technology
3
240%
BI, Analytics, Big Data & Data
68
40%
E-Commerce & Multi-Channel
22
37%
Custom & Legacy Applications
200
0%
Total
448
15.1%
Practice
Copyright © 2014 HCL Technologies Limited | www.hcltech.com
Our Response Aligned To Changing Market
Dynamics
Grow Core Enterprise Packages
 Core SAP
 Core Oracle
 Microsoft
Strengthen Capabilities
 Cloud Solutions
 Multi Channel Commerce
 BI& Big Data
 Mobile and Disruptive Technology
 Collaboration and UI
 Integration and Middleware
 Vertical SI
Enhance Horizontal alignment
 HCM
 CRM
 Testing
Custom and legacy Applications
Scale Global Delivery Model
Copyright © 2014 HCL Technologies Limited | www.hcltech.com
Our new applications organisation is structured around
12 horizontal practices/ Service Lines
1. Core and Vertical SAP
ERP and Industry Applications from SAP AG
2. Core and Vertical Oracle
ERP and Industry Applications from Oracle Inc
3. Horizontal HCM
Large Enterprise HCM Products from Workday, SAP, Oracle, IBM and Microsoft
4. Horizontal CRM
Large Enterprise CRM Products from Salesforce, SAP, Oracle, IBM and Microsoft
5. Tier 2 ERP
Top 6 ERP Providers Outside of SAP and Oracle, for example Microsoft, Infor,
Agresso
6. Collaboration and UI
Technology enabling individuals to share content and processes, as well as customer,
employee and supplier interfaces
7. Testing
Project, factory, regression and ad-hoc testing services
from SAP AG
8. Integration & Middleware
All tools which enable application technology to be translated into process and
platform technology
9. Mobile & Disruptive Technology
All tools which connect devices to core process and platform applications
10. BI, Analytics, Big Data & Data
Desired management information, both predictive and reporting, with all the associated
processes to enable it
11. E-Commerce & Multi-Channel
Trading web-sites, and the deployment of that functionality through mobile (all
devices), TV, web and voice
12. Custom & Legacy Applications
All application technology which is not packaged, and not covered by the other 11
practices
Copyright © 2014 HCL Technologies Limited | www.hcltech.com
Role of Service Lines
 Work with TSC for demand/ supply management/ fulfillment
 Capability development of resources
 Facilitate Career planning
Copyright © 2014 HCL Technologies Limited | www.hcltech.com
Concept of SKU (Skill Units) in Custom Apps
Service Line
Principle
• SKU is a combination of Role + Primary Skill . Primary Skill is defined at
appropriate level of granularity to enable hiring based on demand
forecast/ project needs and manage supply using cross-skilling/ up-skilling
of secondary skills
• E.g. Developer Junior – Java, Developer Junior – Java Web, Developer
Junior – Java Swing
• SKU is mapped to a Job Based Certification comprising of Job definition,
KPPs and mandatory trainings across 4 dimensions : Technical, Process,
Other process, Tools and Behavior.
Potential Benefits for streamlining recruitment in FT
• Standard Job description associated with SKU covering primary skills ;
option to specify secondary skills
• Replacing TP1 interviews by IKM tests aligned to SKUs
Copyright © 2014 HCL Technologies Limited | www.hcltech.com
Ideas for closer collaboration…1 of 2
 Service Lines to play more active role in recruitment and
interaction with vendors;
 Workshops to increase vendor awareness of skill profiles/SKUs/
domain specific requirements
 Address the requirement of multiple skills, especially in custom
applications, through SKUs + secondary skills in job description
provided to vendors
 Focus on quality …in addition to quantity; increase selection
ratios
 Incorporate inputs from Service Lines into the curriculum of training
run by vendors
 More robust pre-screening by vendors based on guidelines from
Service Lines
 Explore the possibility of vendors using IKM for pre-screening for
specific SKUs with high volume
Copyright © 2014 HCL Technologies Limited | www.hcltech.com
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Ideas for closer collaboration…2 of 2
 Reach out to passive job seekers for niche skills and
specialized profiles (E.g. Technical Architects)
 Vendor enablement for HCL brand selling
 Minimizing reneges by keeping the candidate warm
Copyright © 2014 HCL Technologies Limited | www.hcltech.com
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Copyright © 2014 HCL Technologies Limited | www.hcltech.com