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PROFILE
Business analytics, data management and global operations manager with 20 years’ experience in product/project management, client engagement and strategic planning; supporting Fortune 500 companies in U.S., Canada, Japan, and
Europe. Oversee large reporting systems sourced from an Oracle data warehouse using Tableau, SAS and other software for Executive Reporting and Analytics. Exemplary leader who collaborates effectively across all roles and functions to partner with Executive teams, finance, and sales and marketing. Well versed and comfortable within large matrix organizations and structures.
Analytics, Client
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Analytics, data management and strong presenter to key clients within McDonald’s
Engagement & Corporation Supply Chain (Owner/Operators, Distribution Centers, Advertising
Management Agencies, Suppliers) and McDonald’s Executive Team.
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Direct teams to provide global sales analysis (U.S., Canada, Japan, and Europe). Measure sales performance of Disney movies with new Happy Meal toy sales.
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Pre-sales to non-McDonald’s clients (Real Estate industry, Third Party Vendors,
European companies).
Strategic, Financial
Management &
Reporting
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Develop and implement short/long term strategic plans. Effective in establishing budgets, forecasts and financial reporting tools that provide the measurements necessary for executives, Owner/Operators, departmental leaders and financial groups to better manage
Product/Project
Management performance.
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Manage lifecycle of CPG products, new launch products measured against performance of existing products. Lead cross-functional teams to build analytical toolkits/dashboards for high level analyses of sales performance in multiple industries: Hospital, CPG, QSR and Real Estate. Project management at high level to HAVI/McDonald’s executive teams on new services (Social media, demographics, mandated supplier compliance and other areas), Hospital CEO’s and account managers (CPG).
PROFESSIONAL EXPERIENCE
HAVI GLOBAL SOLUTIONS, Downers Grove, Illinois 2000 – 2015
Manager, Business Analytics (2012-2015)
Report to Executive VP of Business Analytics; Convention Lead (WorldWide & CMOR). Provide Price Analysis
Systems and training for McDonald’s Profit and Corporate Officers (GM, VPQSC), Field Operations, Distribution
Centers, Regional Management, Deployment Teams, Operations, Owner/Operators, Controller groups, Advertising
Agencies. Service also provided for Canada, Japan, Australia, China and other countries.
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Manage/Lead sales tools that support over $ 27 billion in annual sales on new/existing products.
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Utilize Tableau software (server and pc) for analytics of product sales data and effectively drive the sales using SAS and Tableau. Manage teams to support client’s system on return of investments, cost savings, new product opportunities, market share in the U.S. and Canada.
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Incorporate SAS and additional software tools on POS and other data and deliver customized financial and gross profit/penny profit analysis tools supporting over 14,000 U.S. Quick Service restaurants and extending out to 10 additional countries. Consumer and Mystery Shop data expertise.
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Deliver global on-going and consistent communications throughout client’s international areas of the world relating to sales performance of each product sold.
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Aggregate month to month sales performance by restaurant groups for National (U.S.)/Country (Japan) sales.
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Lead team to review new business opportunities with Coca-Cola, Johnsonville Brats, Applebee’s and new clients in
Real Estate and other industries beyond QSR.

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Integrate and lead teams in support of client’s local marketing food promotions for the Marketing Activity Reporting
System (MARS). Report included: Regional inputters, marketing teams, distribution centers, and IT teams that support internal forecasting groups within the United States.
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Supervise Analytic Solutions team to provide accounting/billing for internal business analytics group. Manage CRM tool for each supplier or new sales account.
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Social Media/Digital Lead and account manager for various e-tools (eMarketer, Sysomos Inc. Social Media Service).
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Account manager for 3 rd party vendors (demographic data, census and mapping data).
Manager, Business Operations (2011)
Reported to VP of Business Analytics. Internal business development support included selecting eTools and systems to support future growth.
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Managed and developed staff to provide excellent customer service with quick response times.
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Recruited for internal departments and supervised staff on billing; revenue reporting and customer needs and requests. Partnered with clients to improve their bottom line.
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Developed forecast and projections for new products. Became subject matter expert on external client product offerings, customer base and goals for growth.
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Customized reporting systems for internal sales group for new perspective clients. Provided Social Media footprint on new and existing clients to build client profile.
Manager, Supply Chain Analytics (2009 – 2011)
Reported to VP of Business Analytics. Managed sales reporting systems for McDonald’s food promotions, test products and Monopoly games in both U.S. and Canada markets.
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Directed team to provide automated reporting 24 hours a day.
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Successfully identify business needs for McDonald’s clients, advertising agencies, suppliers and internal departments to deliver on target solutions.
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Trained agencies, The Marketing Store, Leo Burnett and others on how to use executive reporting system to view current and historical sales for Happy Meal food and toys and product mix.
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Supported Demand Planning team with efficient timeliness of local/national promotional calendars. Managed internal online system on shipments and supplier data.
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Interacted with clients on a daily bases to ensure timely response to customer needs.
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Led cross-functional teams to support sales tools reporting include IT, internal business stake holders, communication teams and accounting groups. Leverages external data resources when required for final delivery to client.
Project Manager, Marketplace Analytics (2000 – 2009)
Reported to Director of the Business Unit and provided daily/weekly Happy Meal sales and McDonald’s product sales in the U.S. as well as competitor brand products and insights.
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Reviewed and reported on competing Quick Service Restaurants, movie sales when associated with Happy Meal
Toys and analysis of comps up/down as they drove sales of Happy Meal products.
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Monitored shipments/receipts of specific wrin items. Provided projected “run-out of items” analysis required within the recipe build and communicated to all parties including suppliers.
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Led projects sourced from McDonald’s data warehouse. o Data warehouse receipt of daily data (from all 14,100 stores) o New sales reporting tool for Canadian customers o Training programs on data fields, availability for Japan clients o Enhance sales reporting mobility from a laptop to cell phones, IPAD and other tablet formats
NORC (UNIVERSITY CHICAGO HOSPITAL AFFILIATE), Chicago, Illinois 1999 – 2000
Senior Project Manager -Research Group
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Built models for survey research. Managed IT team resources and deliverables.
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Accessed data warehouse using SQL to pull data for analysis of patient data using Excel Macros. Planned for risk identification and mitigation.

IRI (INFORMATION RESOURCES, INC.), Chicago, Illinois 1998 –1999
Largest scanner sales data provider in U.S., company provides CPG industry with sales data captured on bar code packaging.
Advanced Reporting Group
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Technical knowledge utilized to analyze ‘scanner’ data in U.S. stores. Sample client list: P&G, Brach Candy,
Walgreens, Pepsi, Quaker Oats.
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Successfully accessed large enterprise database stored in Michigan using IRI’s in-house programming language. Onsite client visits to train CPG customer on analytics of their brand.
NORTHWESTERN MEMORIAL HOSPITAL, Chicago, Illinois 1996 –1998
Project Manager / Corporate Planning Department
Conducted a population health & demographic study of surrounding Chicagoland area. Results of the study was to gather data on assessing future population/patient base, payer information physician study of patient payer information to maintain base revenues.
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Data modeling of patients serviced by physician and physician specialty.
ILLINOIS HOSPITAL ASSOCIATION, Naperville, Illinois 1990 –1996
Applications Manager, Compdata Team
Supported over 180 hospitals in the State of Illinois with physician recruitment data. Provided analyses on: In-patient
DRG and diagnosis data by zip code, predicted incidence of health issues prone to certain diseases or statistics.
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Provided reporting for Illinois Hospital Marketing groups and Medical Record Departments.
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Accessed and maintained medical data warehouse and ensured all hospital data was correctly formatted for reporting.
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Partnered with Sales Director in pre-sales role to answer technical questions/reporting capabilities with individual hospital’s marketing and IT groups.
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Presented at hospital user group meetings on types of data available and new marketing reports to educate CEO’s, sales and marketing and planning groups within Illinois hospitals.
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Directly impacted future growth of services as lead reporting and communication with every hospital via data transfer to mainframe. Data was summarized using SAS code and delivered to marketing leads at each hospital in a formatted report.
EDUCATION AND PROFESSIONAL DEVELOPMENT
CHICAGO STATE UNIVERSITY, Chicago, Illinois
B.A. Psychology
DEPAUL UNIVERSITY, Chicago, Illinois
Computer Career Training Certified
Master degree level for bachelor candidates transitioning to computer field
SAS Certified, Social Media Analytics, Innovation, C-Level Communication
Guest speaker /World Wide Convention Lead on Profit Margins
Honorary Member to McDonald’s groups (Global, Women Operators, and Asian American Operators)
2013 Honorary Award Winner – Outstanding Volunteer Service
HAVI Global Solutions - Manage/mentor others to succeed as individuals and as a team