Centralizing Analytics to Meet Organizational Demand Dartmouth-Hitchcock Medical Center Elizabeth Stedina Analytics in healthcare organizations can grow organically as the need for data increases, sometimes duplicating capabilities to create capacity. Demand for comprehensive data is growing in response to regulatory requirements, changing payment models, market pressures, and the availability of complex EMR data. Centralizing analytics is one way to increase efficiency, reduce redundancies, and meet organizational demand. Lessons Learned 1. Identify the right project sponsor It’s essential to find the right sponsor. Identify a leader who is properly positioned within the organization, understands her role as project sponsor, and has a solid understanding of the institutional data needs. 2. Involve Stakeholders Engage key stakeholders responsible for providing analytics to the organization. Change can be difficult and daunting, but involving the appropriate people during the planning process can help get early buy-in and lead to a smoother transition. 3. Understand the current state and define the future state Understand the current state by inventorying processes, tools, and people to understand the work flow, analytic skills, and tool expertise within the organization. Determine how analysts and analytic departments interact with the organization and prioritize their work. Survey customers to understand what they need, like, and dislike about the current state. Review the current state against customer feedback, your strategic plan, and expert opinions to determine analytic needs and the best way to meet them. Leverage existing skills and increase collaboration. 4. Consider cultural implications Understand factors helping or hindering the transition to future state. A SWOT (Strengths, Weaknesses, Opportunities, and Threats) analysis is a useful tool for understanding these factors. 5. Stage the transitions Start by aligning core groups under one leader. Maintain roles and responsibilities while developing new processes. Create opportunities to work across multiple groups. Next, engage outside analysts and their managers once you’ve demonstrated increased value to the organization. Conduct frequent assessments and adjust your course as necessary.