www.lib.uts.edu.au


Liaison with staff and students in faculties, research institutes and administrative units

Information literacy training

Collection development

Web development

Reference service

Promotion of services and resources



Informal review 2002
Rename Liaison Services Dept - Information Services Dept - to better reflect range of services and activities

Maintain Faculty teams to provide information services for client groups

9 faculties and Institute for International Studies



Faculty Librarian coordinates services
2-6 librarians in each team all librarians have responsibility for schools, departments or programs

Introduce Functional teams to focus on development of services and programs in major areas



Collection Development
Information Literacy
Reference Services


Hybrid model - each librarian in faculty and functional teams

Cross-campus team members – 3 campus libraries

Full range of information services for client groups plus focus on functional areas

New responsibilities while maintaining the old

Constant updating of skills and knowledge




Faculties, Institute for International Studies
Research institutes
Administrative units

Specific client groups



International students
Indigenous students
Special Needs students and staff

Off-campus and offshore students and staff





Electronic resources
 trial, evaluation, recommendation, review, rationalisation, documentation, training
Library’s Datasets Coordinator
Print collection
 selection, deselection, relegation
Reference collection

 print reduced by 50% move to online


Developing the information literate person: the UTS framework


Explains information literacy and information literate person
Shows IL is key component of UTS Graduate Attributes


Links theory with practical skills and knowledge
Identifies strategic collaborations between library staff, academic staff and others at UTS

Australian Information Literacy Standards – skills that an enable an information literate person to:

Recognise the need for information






Access and find information
Use, critically analyse and evaluate information
Store and manage information
Share information and create new knowledge
Use information ethically, legally and respectfully
Become a self-directed, self-reliant, lifelong learner


Statement, Strategic Plan, Practical Plan, Case Studies

Support students, academics, researchers, graduates, wider community by ensuring that IL learning is




Understood as underpinning core graduate attributes
Integrated into curriculum design and assessment
Learner-centred, developmental and ongoing
Evaluated and monitored for effectiveness and quality

University and Faculty endorsement and collaboration


2005 update on implementation in each faculty

All first year students in 3 core HSS subjects

Training

Assessment and evaluation

Online quiz

Student survey

Academic staff survey

Library staff survey


Generic program



Tours and Introduction to Library services
Journal databases, Newspaper databases, Ebooks, Internet – including Google
Scholar
EndNote

Subject based program

Integrated and embedded in curriculum



Lectures, demonstrations, hands-on classes
UTSOnline - learning management system
Pre and post testing, online assessment


Training for offshore students – collaboration with LATN libraries
Online tutorials

Learning Management System to create, manage, deliver and reuse learning objects




BELL (Be an Effective Lifelong Learner)
University-wide initiative to help students acquire essential skills for effective learning and success in study and the workplace
Modules include

Accessing information







Writing and speaking
Understanding statistics
Mastering mathematics
Groupwork
Project management
Career development
Ethical practice and study (coming soon)






Review 2002
Tiered model of reference service delivery



Enquiries and Loans Desk and Phone Enquiries Desk
Research Help Desk and Law Reference Service
Information Services librarians
Library Learning Commons


Rovers
Learning support
Campus Learning Commons and Faculty outreach
Virtual reference services








Alive chat reference service - 2001
Tutor.com Virtual Reference Toolkit software
Staffed by all IS librarians
UTS and public access for study-related enquiries
Statistics and transaction logs


2004 177
2005 Jan-June 444 + 151%
Hours

Mon-Thurs 1-8pm
Fri 12-4pm
Collaboration to extend hours






Email reference service – 1997
Staffed by all IS librarians plus referrals to other staff
UTS and public access
Statistics


2004 700
2005 Jan-June 1332 + 90%
Altarama RefTracker software

Comprehensive client request form



Coordination of questions, suggestions, order requests
Management of response and reallocation process
Knowledge base for staff and clients





Regular performance measurement and evaluation
General surveys – Rodski, LibQual
Statistics
Targeted focus groups

Digital reference performance indicators



Library profile and digital reference survey
Staffing and staff training programs
Weekly statistics

Client satisfaction survey


Learning management system for online IL

VoIP

SMS and instant messaging

Knowledge base

Rover wiki