OpenScape Office MX V2 Channel Partner Presentation Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG OpenScape HiPath OpenOffice Office MX ME Open Do more. up your Know office more. to aBe new more. way of working HiPath OpenOffice ME OpenScape Office MX SEN’s award-winning all-in-one SME Unified Communications platform Runs OpenScape Office – the first UC application designed specifically for SMEs Channel-friendly solution that is easy to install, configure, and service SME Customers can: Enable employees to get more done Serve customers better Save on hidden communications costs Welcome to the new world of OpenScape Office MX! New Name! New Features! New Opportunities! January 2010 Page 2 Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG OpenScape Office MX The Evolution of a Brand Name OpenScape HiPath OpenOffice Office MXME Version 2 1 With the introduction of V2, HiPath OpenOffice ME is being renamed to OpenScape Office MX Emphasizes the OpenScape Office UC application running on all of our SME platforms Single cross-portfolio brand enables broader marketing and brand visibility OpenScape Office MX V2 is simply the next version of HiPath OpenOffice ME V1, so upgrading is easy! Simple software-only upgrade from V1 to V2 The hardware platform stays the same – no hardware changes are necessary! January 2010 Page 3 Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG OpenScape Office MX V2 The Best-in-Class SMB UC Solution Just Got Better OpenScape Office MX Ongoing collaboration with our channel partners is why OpenScape Office MX V2 remains the best SME UC solution on the market Expanded all-in-one UC with new integrated Contact Center Numerous usability enhancements & tighter Microsoft integration make UC even easier to use! Over 50 new features and enhancements make installation & service even easier for partners Smart Services Delivery Platform (SSDP) provides improved remote technical support from SEN January 2010 Page 4 Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG OpenScape Office MX V2 Finding and Closing Opportunities Just Got Easier OpenScape Office MX SEN has put everything in place to ensure that we can succeed together! Even easier to order Attractively priced promotions New marketing tools help generate leads & make selling OpenScape Office MX easier than ever! A broad portfolio of sales and service training Comprehensive Go Forward! partner program Exceptional vendor pre-sales and service support January 2010 Page 5 Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG OpenScape Office MX V2 – OpenSmart Comprehensive Product Foundation for Unified Communications OpenSmart OpenSmart is SEN’s design philosophy to build leading-edge UC capabilities on top of a foundation that is reliable, secure, serviceable, and manageable Reliability Security Serviceability Manageability Enterprise-grade Voice reliability extended to all UC applications Security extended beyond data networks to voice and UC Exceptionally easy to install, integrate, and service Fully integrated, intuitive webbased management January 2010 Page 6 Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG Product Details Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG What is OpenScape Office MX? OpenScape Office Unified Communications Application OpenScape Office MX Integrated, Easy-to-Use Clients All-in-one HW/SW UC Platform Supports 10-150 users All-in-one functionality comes pre-installed: UC Application Multimedia Contact Center Voice, fax, conferencing, voicemail Mobility – WLAN and cellular Security – VPN and firewall Carrier connectivity via broadband, digital, and analog lines Click here for more on platform components January 2010 Page 8 End-users access OpenScape Office MX via a wide range of clients and devices OpenScape Office desktop clients: myPortal & myPortal for Outlook (users) myAgent (contact center staff) myAttendant (receptionist) UC-enabled OpenStage Phones SEN client & device family Mobility Clients Click here for more on SEN clients & devices Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG OpenScape Office MX V2 What Customers Can DO with OpenScape Office MX Unified Communications at your fingertips! UC-enable MS Outlook: Use Outlook to call, conference, or find your contacts in just a few clicks! Communicate just as easily from your PC, desk phone, or mobile phone Mobility: Stay in touch from wherever you are! IM Easy-to-use UC: Control how you can be contacted whenever and wherever you want! January 2010 Page 9 Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG OpenScape Office MX V2 Features What do we mean by all-in-one UC? Presence-integrated Telephony Mobility (Office Roamer, Road Warrior, Remote Worker, CallMe!) myPortal UC client … newly designed easy-to-use pop-ups myPortal for Outlook … enhanced Quick Search functionality myAttendant OpenScape Office UC SUITE myAgent (Contact Center client) Drag & Drop Conferencing … automatic Outlook Calendar entries Personal AutoAttendant Click to Dial from any application Directories Favorites List / Internal IM Visible Voicemail And we’ve continued to make it even better! Fax Box … group fax boxes Call Journal … with scheduled call-backs One Number Service Screen Pop Live Call Recording Analog phone support AND MORE… January 2010 Page 10 Plus more than 50 new features and enhancements, the majority coming from YOU! Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG OpenScape Office MX V2 What’s New – Key Highlights OpenScape Office User Interface Enhancements New user friendly client screen pop ups with more functionality Completion of System Phone Family OpenStage 15 now supported OpenScape Personal Edition Scheduled callback for unsuccessful calls Serviceability Improvements Individual Hotkeys for easy access to often used functions Conference invitation generates Outlook Calendar entry SSDP-ready (Smart Services Delivery Platform) for improved remote vendor support Quick search with Directory access via myPortal for Outlook Consolidated IP configuration for rapid deployment ... even more improvements for myPortal, myAttendant and myPortal for Outlook Decoupled UC application reset Integration Capabilities Integrated Mutlimedia Contact Center Support of Windows 7, IE 8, MS Exchange 2007 SME Contact Center solution for distribution of voice, fax and e-mail with seamless integration in OpenScape Office Max. 64 agents, 50 groups/queues, 64 supervisors Skill-based routing and VIP support January 2010 Page 11 Seamless myPortal-MS Outlook integration Exchange calendar synchronization Citrix & Windows Terminal Server environment support Customizable LDAP field mapping Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG OpenScape Office Contact Center Improve First Call Resolution and Customer Service Inbound Multimedia Contact Center for distribution of voice, fax and e-mail for even the smallest contact center 4-64 concurrent agents 50 groups/queues 64 supervisors Skill-based routing and VIP support January 2010 Page 12 Presence integration with OpenScape Office UC Individual recording of contact Center Calls Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG OpenScape Office MX V2 Smooth Integration with Customer IT Environments Supporting MS operating systems Windows XP, Vista, 2003 Server … Windows 7 (32 & 64 Bit) OpenScape Office MX Supporting MS Outlook clients MS Outlook 2003 and 2007 Integration in MS Exchange Server environments Release with MS Exchange 2003 … MS Exchange 2007 Integration Access to local and server based Outlook contacts Access to public Folders Automatic presence updates based on Exchange calendar Terminal Server and Citrix Support Clients Outlook MS Office myPortal, myAttendant, myAgent Integration myPortal for Outlook Dial from any application Windows 2003 and 2008 Terminal Server Citrix Presentation Server 4.5 Open Interface integration capabilities OpenScape Office CSTA, TAPI Exchange Connectivity Ter minal Ser ver & CITRIX support Open I nter faces LDAP, TAPI, CSTA Access to databases via LDAP; e.g. Windows Active Directory Import user data via CSV import … (incl. Field Mapping) Continuous suppor t of the latest r eleases & ver sions January 2010 Page 13 Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG OpenScape Office MX V2 The Industry’s Most Tightly Microsoft-Integrated UC Solution Clients Outlook MS Office myPortal, myAttendant, myAgent Integration myPortal for Outlook Dial from any application OpenScape Office Exchange Connectivity Terminal Server & CITRIX support Open Interfaces LDAP, TAPI, CSTA Continuous support of the latest releases & versions January 2010 Page 14 Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG OpenScape Office MX V2 OpenSmart Serviceability and Manageability Enhancements Fully integrated software components and client applications OpenScape Office MX Easy operate and maintain Web Based Management Intuitive wizards simplify the setup and configuration One-step configuration Serviceability Manageability Integrated phone deployment software Always-on Telephony: decoupled UC App – minimize downtime Consolidated IP addresses for rapid deployment Remote Access and Update via Internet Enhanced Trace and proof options Modularization Modularization of of backup backup and and debugging debugging files files Email Email account account testing testing SSDP SSDP ready ready !– Improved remote serviceability from SEN! January 2010 Page 15 Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG OpenScape Office MX V2 – OpenSmart Comprehensive OpenSmart capabilities and reliability testing OpenSmart is SEN’s design philosophy to build leading-edge UC capabilities on top of a foundation that is reliable, secure, serviceable, and manageable OpenSmart Reliability Security Serviceability Manageability Enterprise-grade Voice reliability extended to all UC applications Security extended beyond data networks to voice and UC Exceptionally easy to install, integrate, and service Fully integrated, intuitive web-based management 50 new feature improvements 3500 QA test cases 900 days field trials 600 days beta testing 1500 hours lab tests Hardened platform Built-in VPN and firewall Established security process including security assessments, security checklist and vulnerability management tools for partners Automatic back-up and debugging Seamless integration with MS Outlook, Exchange, LDAP SSDP plug-in for techs Secure remote webbased management Easy-to-use configuration wizards Intuitive interface for configuration, changes, reporting January 2010 Page 16 Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG Ordering and Promotions Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG OpenScape Office MX V2 Ordering Structure Building OpenScape Office MX V2 solutions has never been easier! USER LICENSING CONTACT CENTER myReports myPortal for Outlook Contact Center Email myAttendant Contact Center Fax myAgent Comfort User / Comfort Plus User Base License Package Contact Center (includes 1 free CSTA license) Base License Package 10 plus CSTA Application Interface Base License Package 20 / 20 Plus Media Stream Channel License BASE GMAL GMSA LICENSING GMAA GME GMS GMT OpenScape Office MX Base Box PLATFORM January 2010 Page 18 HARDWARE Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG OpenScape Office MX V2 Ordering Structure Building OpenScape Office MX V2 solutions has never been easier! USER LICENSING CONTACT CENTER myReports 2 1 base CC package Contact Center Email myPortal for different user license options myAttendant Outlook 1 agent Contactlicense Center Fax 2 add-ons myAgent 3 add-ons Base License Package Contact Center Comfort User / Comfort Plus User and software All licenses are 1 free CSTA license) (includes easily ordered online Base License Package 10 plus Application Interface 3 different base licenseCSTA packages Base License Package 20 / 20 Plus Media Stream Channel License 2 add-ons BASE GMAL LICENSING GMSA GMAA GME 1 base hardware platform OpenScape Office MX Base Box 5 option cards PLATFORM January 2010 Page 19 HARDWARE GMS GMT Only 6 hardware positions need to be stocked Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG Try and Buy! 30 Day Grace Period and Free 6-Month V2 Upgrade 30 Let customers fall in love with features they missed the first time! After upgrading to V2, the 30-day grace period on all OpenOffice features is also renewed! 6 day month Grace Period V2 Upgrade For 30 days, you have unlimited use of all OpenScape Office MX features! Before the end of 30 days, you must activate the software for continued use or the software will not work. HiPath OpenOffice V1 customers can upgrade to V2 at no charge for up to 6 months!* Take advantage of these upsell opportunities! * or until September 2010, whichever comes first January 2010 Page 20 Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG OpenScape Office Promotions: CashBack 2010 Even more reasons to buy a great product CASHBACK 2010 PROMOTION For sales of OpenScape Office MX platforms or OpenScape Office on HiPath 3000 Customers are also eligible for cash back on new OpenStage phones purchased with OpenScape Office Rebates are on a per user basis: OpenScape Office*: €10 OpenStage (20/40/60/80)**: €20 Valid Oct. 1, 2009 to Sept. 30, 2010 Available in EU, Switzerland, and USA * Includes users from base license packages ** Number of phone rebates can not exceed number of OpenScape Office rebates NOTE: CashBack is handled in local currency January 2010 Page 21 Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG OpenScape Office Promotions: 100-User Package Even more reasons to buy a great product 100-USER LICENSE PACKAGES Practical Example of License Allocation 100-user packages are available to our partners and sellers: Reseller 100 licenses to distribute Comfort User Comfort User Plus myPortal for Outlook The 100 licenses can be divided as the purchaser sees fit Customer A Customer B Small VAR 15 licenses 45 licenses 40 licenses VARs purchasing a portion of the bundle can also subdivide and resell January 2010 Page 22 Customer C Customer D 20 licenses 20 licenses Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG Selling OpenScape Office Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG OpenScape Office A Common UC Domain Across Platforms and Technologies OpenScape Office UC SUITE HiPath 3000 V8 PLATFORM OpenPath Optimize OpenScape Office MX PLATFORM Enhance Transform Siemens UC is environment agnostic: Analog, TDM, or IP are supported January 2010 Page 24 Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG The OpenScape Office UC Selling Approach Put it all together & earn more by leading with Unified Communications! Lead with UC and OpenScape Office Improve productivity, customer satisfaction, and save on communications costs Pick the Right Platform Suited to any customer size and technology (TDM, Analog, IP) and ready to scale Add Devices and Clients Empower users with award-winning UC from the desktop or on the move Add great SEN promotions to reinforce these complete UC solutions! CashBack 2010, Try & Buy, 100-user bundles January 2010 Page 25 Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG When to Sell OpenScape Office MX and when to Sell HiPath 3000 with OpenScape Office HiPath 3000 V8 with OpenScape Office OpenScape Office MX Unified Communication for the hybrid world – TDM, analog, or IP IP-based Unified Communication and voice in a single box Easily integrate UC into HiPath 3000 voice environments UC and voice communications are preintegrated and ready out of the box! Up to 384 users 10-150 users Ideal value-add option for HiPath 3000 installed base Future-oriented IP solution that provides UC and voice at an exceptional value OpenScape Office Multimedia Contact Center for HiPath 3800 OpenScape Office Multimedia Contact Center starting with as few as 4 agents A common UC domain across platforms ensures that the right option is always there for your customers! January 2010 Page 26 Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG Partner Resources Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG Go Forward! Partner Program Partner Communication News and Newsletters Great benefit packages SEBA - Partner Portal Access to all tools you need Marketing Campaigns Get access to dedicated partner campaigns Business focused Leads/Promotions Promotions and leads to drive your business Advertising / awareness Brochures, Collateral and Competitive Info Training and Certification Become an expert Incentives Show the best growth rate Partner Fund* Funding for certain activities Low cost of association Simple for customers Partner focused * applies only to dedicated partner levels January 2010 Page 28 Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG Go Forward! Benefits Premier Plus Select Information Portal Premier Plus Select YES YES YES Service Support Low cost of association YES YES YES YES Access to Siemens Enterprise Communications portal Access to technical support & escalation routes YES YES YES Direct access to Expert support YES Access to online customer reference (success) database YES YES YES Online access to knowledge base & software downloads YES YES Partner email newsletter & updates YES YES YES Escalation Management support YES YES Access to template-based marketing tools YES YES YES Online access to ICTS YES Pre Sales Support Marketing Support Access to Siemens Pre Sales Support Siemens Enterprise Communications end user marketing YES YES YES Channel Management Presence on Partner Locator YES YES YES Enrolment in partner incentive program YES YES YES Access to account management resources Use of SEN Brand including specializations YES YES YES Partner Fund YES YES Campaigns YES YES YES Global Marketing Programs and Promotions YES YES YES YES YES YES Access to named Partner Manager YES YES Regular SEN partner manager reviews YES YES SEN support for qualified opportunities YES YES Quarterly business plan review YES Strategic meetings with SEN executives YES Access to executive briefing center YES Access to PLM support YES Open Communications – Specialization January 2010 Page 29 YES Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG Training Free online CBT is available from the Training section of the SEBA Portal Siemens APT can provide partners with a broad range of training options Training curriculum paths are available through the APT for Service Technicians, Consultants, and Sales click here To view training offerings at APT and Siemens Certified Training Partners: To view OpenScape Office MX training courses on offer, click here To find an approved training location near you, click here January 2010 Page 30 Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG OpenScape Office MX Demo & Training Set V2 See it for yourself! OpenScape Office MX Demo & Training Set V2 New demo set available from February 2010 until end of product rollout Orderable by all SEN resellers Each reseller can order 1 set using the ordering number L30250-U600-G345 1x OpenScape Office MX system unit* 1x OpenScape Office MX V2 software DVD 1x OpenScape Office MX V2 basic license package 10 1x OpenScape Office MX V2 attendant console license 1x OpenScape Office MX V2 myPortal Outlook Integration license 1x OpenStage 15 ice-blue 1x OpenStage 60 lava * Includes EU power cable January 2010 Page 31 Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG OpenScape Office MX V2 SSDP – Smart Service delivery platform OpenScape Office MX V2 is SSDP ready ! Smart Service delivery platform (SSDP) provides a secure remote link between SEN Service personnel, channel partners, and customers Working with SEN Global Service & Support has never been easier! Just activate “access” from customer and/or “polling” method from the OpenScape Office MX admin console SEN can help save you time and resolve your customer’s technical issues faster January 2010 Page 32 Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG Partner Resources Key SEN Websites Siemens Enterprise Business Area SEN partner-only extranet – your first source for: The latest SEN news Portfolio details and documentation Sales and Marketing tools Ordering status, price lists and promotion details Support, training, and certification Click screen capture below to visit January 2010 Page 33 SEN Internet Homepage Global public homepage containing key product and solution information Customer news, product info & collateral, and white papers are also available here Click screen capture below to visit Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG Partner Resources Key Collateral Available on SEBA Digital Channel Suite of easy-to-use tools that SEN partners can use to produce simple, customized and cost-effective emarketing programs Make it easier to market and sell SEN products than ever before! Competitive QRG & Battlecards QRG contains feature comparisons of OpenScape Office MX vs. key competitive products Battlecards offer strategic SWOT analysis and attack plans for: Avaya / Nortel Alcatel Cisco Mitel January 2010 Page 34 Customer Presentation UC Hidden Costs Calculator Primary tool for use at initial customer sales meetings Innovative tool based on SENcommissioned study of 500+ SMEs Contains compelling UC value proposition, as well as SEN product and solution differentiation Identifies and quantifies time & financial costs of inefficient comms Calculator enables interactive realtime “Hidden Cost” quantification by the customer! Accompanied by a detailed white paper Flash Demo Multimedia tool used during sales engagement to offer a closer look at OpenScape Office MX Interactive Flash demonstration of key OpenScape Office UC features Effective “leave-behind” for customer to learn more Brochure & Data Sheet Traditional “leave-behind” collateral Brochure summarizes key value offered by OpenScape Office and Unified Communications Data Sheet provides key technical details and feature summaries needed by technical decision makers Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG Roadmap for H3K OSO und OSO MX/LX January 2010 Page 35 Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG Conclusion Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG OpenScape Office MX Primed, Ready for Smart Growth Together, we are ready to help your customers enter the UC era Get more done with advanced UC productivity Serve customers better via presence, improved reachability Save on communications costs with a fully integrated communications solution SEN – experienced global leader providing great partner benefits, support, and sales tools OpenSmart approach to easy serviceability, reliability, manageability and security The industry’s first all-in-one UC platform for SMEs Easy to order with fantastic UC solution promotions January 2010 Page 37 Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG Let’s Go! Here’s All You Need To Do To Get Started… 1 Say Yes! 2 Get Trained 3 Start Upgrading Customers 4 Make Money January 2010 Page 38 Speak to your Siemens Channel Manager or your distributor Sign up directly or through one of our approved distributors We will arrange for your sales and technical staff to be trained Demonstration systems are available at special rates Be part of a 3 star partner program High customer value Simple to understand ROI Creates a positive customer response every time Good margins available: CashBack Promotion offers you the air to breathe High opportunity for wider project scope Increase professional service opportunity; low service costs Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG Questions & Answers Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG Features at your Fingertips OpenScape Office Contact Center Functionality Supported Inbound contact types Viewing Presence Information Voice Calls Reporting and Real Time Statistics Call Back 20+ predefined reports are always included Fax E-Mail Routing Options Skill based VIP call support selected by CLIP information Individual report designer tool is planned Real-time statistics Wallboard facility on a PC (big TV Monitor) Additional Highlights Screen Pop-Ups for incoming calls including Call Recording Grade of Service Prefered Agent selected by CLIP information Wrap-up Codes Supported Contact Center Users Agent missed a call Contact Center Agent Call Lists Contact Center Supervisor Integrated basic CRM Overflow / Normal Agent Contact Center Administrator January 2010 Page 40 Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG The SME Unified Communications Package Software, hardware, and phone options 1 Integrated Software 2 Hardware / Infrastructure 3 Phones What do I want to do? What hardware do I need? OpenScape Office Options myPortal Outlook Plug-in myAttendant Contact Center* myAgent Platform Options OpenScape Office MX HiPath 3000 V8 * Available on OpenScape Office MX January 2010 Page 41 Mobility Infrastructure Options HiPath Wireless Access Points HiPath Wireless Controller HiPath Cordless (DECT) HiPath Cordless IP (IP DECT) What phones can I use? Phone Options OpenStage 10,15,20,40,60,80 optiPoint WL2 Professional optiClient and OpenScape PE optiPoint 410 and 420 optiPoint 500 Gigaset Professional Analog Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG What Features Work with What? Siemens SME Feature Comparison Chart Was this meant to be v1? Or is the name wrong? January 2010 Page 42 Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG What Devices Work with What? Siemens SME Device Chart Wrong name? January 2010 Page 43 Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG Interfaces, Devices, and Functions OpenScape Office MX 4 BRI – Interfaces 1 PRI Interface Optional 4 analog Interfaces 4-Gigabit LAN - Ports Gigabit DMZ - Port Gigabit WAN - Port USB Master/Slave Optional Optional Optional Analog Fax Alternative ISDN; external S0 ;internal OpenStage LAN Switch Web Mgmt. Handset WLAN AP AP Client Analog Door unit Secure LAN / Intranet Firewall / VPN Hard disk as back-up option ITSP / SIP Trunking Click to go back January 2010 Page 44 Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG Hardware Architecture: Gateway Modules OpenScape Office MX 1 2 3 GME GMS GMT 1 primary rate ISDN trunk port (E1) providing up to 30 voice connections to public networks (Not for USA) 4 basic rate ISDN ports for connecting to public network or to ISDN subscribers (e.g. ISDN modem or G4 fax) 1 primary rate trunk port (T1) providing up to 24 voice connections to public networks (USA only) Click to go back January 2010 Page 45 Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG Hardware Architecture: Gateway Modules OpenScape Office MX 4 5 6 GMAL GMSA GMAA 8 analog subscriber ports for connecting analog devices (e.g. fax, door phone entry, phones, etc.) 4 basic rate ISDN ports for connecting to public network or to ISDN subscribers (e.g. ISDN modem or G4 fax) 4 analog trunk ports for connecting to public network. 2 analog subscriber ports for connecting analog devices (e.g. fax, door phone entry, phones, etc.) 4 analog subscriber ports for connecting analog devices (e.g. fax, door phone entry, phones, etc.) January 2010 Page 46 Click to go back Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG Scale Up To 150 Users Voice network up to 4 sites 1 unit system = 50 users 2 unit system = 100 users 3 unit system = 150 users Each 19” unit contains a main board that can support up to 50 Users 6 hot pluggable peripheral boards options Single system image managed by ONE web-based Interface Connect multiple boxes with a patch cable (Max. 100m) Voice network up to 4 sites. Separate management AND application of each system only. Click to go back January 2010 Page 47 Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG List of new features for experts knowing V1 very well List of all new features and enhancements… Michael Trotz to build ROB TO BUILD A SLIDE FROM PREVIOUS EMAIL FROM MICHAEL TROTZ January 2010 Page 48 Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG Devices and Clients OpenStage Desktop Phones Gigaset DECT and optiPoint WLAN Phones Award-winning design featuring lush LCD displays, ergonomic controls, and high definition voice UC-enabled SIP featuring an open XML interface and SDK for easy solution and app integration Bluetooth, WLAN, Gigabit Ethernet, and USB for maximum connectivity options and personal mobility Mobile Clients Gigaset professional DECT phones are a reliable, cost-effective means to extend SEN’s best-in-class CORNET voice features anywhere on site Leverage your network infrastructure: secure, standards-based optiPoint WL2 phones deliver high-quality voice across converged WLANs Soft Clients The industry’s most complete mobile UC suite enables communications anywhere from any device HiPath MobileConnect and Mobility clients provide a seamless & consistent user experience across the corporate WLAN and public mobile networks OpenScape Mobile UC Client delivers UC and presence status everywhere January 2010 Page 49 On-site mobile voice communications Experience unified communications from the PC with OpenScape UC Application OpenScape UC Application Personal Edition provides crystal-clear SIP voice and video communications Click to go back Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG OpenScape Office MX V2 SSDP – Smart Service delivery platform New platform to enable Remote support services between SEN and partner customer sites based on Internet technology Supplement for partner specific post sales support online support and remote technical assistance based on Annual Support Package and Partner Support Package -> Combined support (telephone / remote access) -> Cost efficient secure remote connection via Web -> On demand remote access to customer devices Out of the Box remote accessibility Hosted solution for Partner on the roadmap January 2010 Page 50 Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG