OpenScape Office MX V2
Channel Partner Presentation
Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved.
Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
OpenScape
HiPath OpenOffice
Office MX
ME
Open
Do more.
up your
Know
office
more.
to aBe
new
more.
way of working
HiPath
OpenOffice
ME
OpenScape
Office MX
 SEN’s award-winning all-in-one SME Unified Communications platform
 Runs OpenScape Office – the first UC application designed specifically for SMEs
 Channel-friendly solution that is easy to install, configure, and service
 SME Customers can:
 Enable employees to get more done
 Serve customers better
 Save on hidden communications costs
Welcome to the new world of
OpenScape Office MX!
New Name!
New Features!
New Opportunities!
January 2010
Page 2
Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved.
Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
OpenScape Office MX
The Evolution of a Brand Name
OpenScape
HiPath
OpenOffice
Office MXME
Version 2
1
With the introduction of V2, HiPath OpenOffice ME is
being renamed to OpenScape Office MX
 Emphasizes the OpenScape Office UC application
running on all of our SME platforms
 Single cross-portfolio brand enables broader
marketing and brand visibility
 OpenScape Office MX V2 is simply the next version
of HiPath OpenOffice ME V1, so upgrading is easy!
 Simple software-only upgrade from V1 to V2
 The hardware platform stays the same –
no hardware changes are necessary!
January 2010
Page 3
Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved.
Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
OpenScape Office MX V2
The Best-in-Class SMB UC Solution Just Got Better
OpenScape
Office MX
Ongoing collaboration with our channel partners is
why OpenScape Office MX V2 remains the best SME
UC solution on the market
 Expanded all-in-one UC with new integrated
Contact Center
 Numerous usability enhancements & tighter
Microsoft integration make UC even easier to use!
 Over 50 new features and enhancements make
installation & service even easier for partners
 Smart Services Delivery Platform (SSDP) provides
improved remote technical support from SEN
January 2010
Page 4
Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved.
Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
OpenScape Office MX V2
Finding and Closing Opportunities Just Got Easier
OpenScape
Office MX
SEN has put everything in place to ensure that we
can succeed together!
 Even easier to order
 Attractively priced promotions
 New marketing tools help generate leads & make
selling OpenScape Office MX easier than ever!
 A broad portfolio of sales and service training
 Comprehensive Go Forward! partner program
 Exceptional vendor pre-sales and service support
January 2010
Page 5
Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved.
Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
OpenScape Office MX V2 – OpenSmart
Comprehensive Product Foundation for Unified Communications
OpenSmart
OpenSmart is SEN’s design philosophy to build leading-edge UC capabilities on
top of a foundation that is reliable, secure, serviceable, and manageable
Reliability
Security
Serviceability
Manageability
Enterprise-grade
Voice reliability
extended to all UC
applications
Security extended
beyond data
networks to voice
and UC
Exceptionally easy
to install,
integrate,
and service
Fully integrated,
intuitive webbased
management
January 2010
Page 6
Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved.
Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
Product Details
Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved.
Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
What is OpenScape Office MX?
OpenScape Office
Unified Communications Application
OpenScape Office MX
Integrated, Easy-to-Use Clients
All-in-one HW/SW UC Platform
 Supports 10-150 users
 All-in-one functionality comes pre-installed:
 UC Application
 Multimedia Contact Center
 Voice, fax, conferencing, voicemail
 Mobility – WLAN and cellular
 Security – VPN and firewall
 Carrier connectivity via broadband, digital, and
analog lines
Click here for
more on platform
components
January 2010
Page 8
 End-users access OpenScape Office MX via a
wide range of clients and devices
 OpenScape Office desktop clients:
 myPortal & myPortal for Outlook (users)
 myAgent (contact center staff)
 myAttendant (receptionist)
 UC-enabled OpenStage Phones
 SEN client & device family
 Mobility Clients
Click here for
more on SEN
clients & devices
Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved.
Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
OpenScape Office MX V2
What Customers Can DO with OpenScape Office MX
Unified Communications at your fingertips!
UC-enable MS Outlook:
Use Outlook to call,
conference, or find your
contacts in just a few clicks!
Communicate just
as easily from your
PC, desk phone, or
mobile phone
Mobility:
Stay in
touch from
wherever
you are!
IM
Easy-to-use UC:
Control how you can be
contacted whenever and
wherever you want!
January 2010
Page 9
Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved.
Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
OpenScape Office MX V2 Features
What do we mean by all-in-one UC?
 Presence-integrated Telephony
 Mobility (Office Roamer, Road Warrior, Remote Worker, CallMe!)
 myPortal UC client … newly designed easy-to-use pop-ups
 myPortal for Outlook … enhanced Quick Search functionality
 myAttendant
OpenScape Office
UC SUITE
 myAgent (Contact Center client)
 Drag & Drop Conferencing … automatic Outlook Calendar entries
 Personal AutoAttendant
 Click to Dial from any application
 Directories
 Favorites List / Internal IM
 Visible Voicemail
And we’ve
continued to
make it even
better!
 Fax Box … group fax boxes
 Call Journal … with scheduled call-backs
 One Number Service
 Screen Pop
 Live Call Recording
 Analog phone support
 AND MORE…
January 2010
Page 10
Plus more than 50 new
features and enhancements,
the majority coming from
YOU!
Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved.
Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
OpenScape Office MX V2
What’s New – Key Highlights
OpenScape Office User Interface Enhancements
 New user friendly client screen
pop ups with more functionality
Completion of System Phone Family
 OpenStage 15 now supported
 OpenScape Personal Edition
 Scheduled callback for
unsuccessful calls
Serviceability Improvements
 Individual Hotkeys for easy
access to often used functions
 Conference invitation generates Outlook Calendar entry
 SSDP-ready (Smart Services Delivery Platform) for
improved remote vendor support
 Quick search with Directory access via myPortal for Outlook
 Consolidated IP configuration for rapid deployment
 ... even more improvements for myPortal, myAttendant and
myPortal for Outlook
 Decoupled UC application reset
Integration Capabilities
Integrated Mutlimedia Contact Center
 Support of Windows 7, IE 8, MS Exchange 2007
 SME Contact Center solution for distribution of voice, fax
and e-mail with seamless integration in OpenScape Office
 Max. 64 agents, 50 groups/queues, 64 supervisors
 Skill-based routing and VIP support
January 2010
Page 11
 Seamless myPortal-MS Outlook integration
 Exchange calendar synchronization
 Citrix & Windows Terminal Server environment support
 Customizable LDAP field mapping
Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved.
Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
OpenScape Office Contact Center
Improve First Call Resolution and Customer Service
Inbound Multimedia Contact Center for
distribution of voice, fax and e-mail for
even the smallest contact center
4-64 concurrent agents
50 groups/queues
64 supervisors
Skill-based routing and
VIP support
January 2010
Page 12
Presence integration
with OpenScape
Office UC
Individual recording of
contact Center Calls
Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved.
Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
OpenScape Office MX V2
Smooth Integration with Customer IT Environments
 Supporting MS operating systems
 Windows XP, Vista, 2003 Server … Windows 7 (32 & 64 Bit)
OpenScape
Office MX
 Supporting MS Outlook clients
 MS Outlook 2003 and 2007
 Integration in MS Exchange Server environments
 Release with MS Exchange 2003 … MS Exchange 2007
Integration
 Access to local and server based Outlook contacts
 Access to public Folders
 Automatic presence updates based on Exchange calendar
 Terminal Server and Citrix Support
Clients
Outlook
MS Office
myPortal, myAttendant, myAgent
Integration
myPortal for Outlook
Dial from any application
 Windows 2003 and 2008 Terminal Server
 Citrix Presentation Server 4.5
 Open Interface integration capabilities
OpenScape Office
 CSTA, TAPI
Exchange
Connectivity
Ter minal
Ser ver
& CITRIX support
Open
I nter faces
LDAP, TAPI, CSTA
 Access to databases via LDAP; e.g. Windows Active Directory
 Import user data via CSV import … (incl. Field Mapping)
Continuous suppor t of the latest r eleases & ver sions
January 2010
Page 13
Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved.
Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
OpenScape Office MX V2
The Industry’s Most Tightly Microsoft-Integrated UC Solution
Clients
Outlook
MS Office
myPortal, myAttendant, myAgent
Integration
myPortal for Outlook
Dial from any application
OpenScape Office
Exchange
Connectivity
Terminal
Server
& CITRIX support
Open
Interfaces
LDAP, TAPI, CSTA
Continuous support of the latest releases & versions
January 2010
Page 14
Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved.
Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
OpenScape Office MX V2
OpenSmart Serviceability and Manageability Enhancements
 Fully integrated software components and client applications
OpenScape
Office MX
 Easy operate and maintain
 Web Based Management
 Intuitive wizards simplify the setup and configuration
 One-step configuration
Serviceability
Manageability
 Integrated phone deployment software
 Always-on Telephony: decoupled UC App – minimize downtime

 Consolidated IP addresses for rapid deployment
 Remote Access and Update via Internet
 Enhanced Trace and proof options

 Modularization
Modularization of
of backup
backup and
and debugging
debugging files
files

 Email
Email account
account testing
testing

 SSDP
SSDP ready
ready !– Improved remote serviceability from SEN!
January 2010
Page 15
Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved.
Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
OpenScape Office MX V2 – OpenSmart
Comprehensive OpenSmart capabilities and reliability testing
OpenSmart is SEN’s design philosophy to build leading-edge UC capabilities on top
of a foundation that is reliable, secure, serviceable, and manageable
OpenSmart
Reliability
Security
Serviceability
Manageability
Enterprise-grade
Voice reliability
extended to all UC
applications
Security extended
beyond data networks
to voice and UC
Exceptionally easy to
install, integrate,
and service
Fully integrated,
intuitive web-based
management
 50 new feature
improvements
 3500 QA test cases
 900 days field trials
 600 days beta testing
 1500 hours lab tests
 Hardened platform
 Built-in VPN and firewall
 Established security
process including
security assessments,
security checklist and
vulnerability management
tools for partners
 Automatic back-up
and debugging
 Seamless integration
with MS Outlook,
Exchange, LDAP
 SSDP plug-in for
techs
 Secure remote webbased management
 Easy-to-use
configuration wizards
 Intuitive interface for
configuration,
changes, reporting
January 2010
Page 16
Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved.
Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
Ordering and Promotions
Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved.
Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
OpenScape Office MX V2 Ordering Structure
Building OpenScape Office MX V2 solutions has never been easier!
USER
LICENSING
CONTACT
CENTER
myReports
myPortal for
Outlook
Contact Center Email
myAttendant
Contact Center Fax
myAgent
Comfort User / Comfort Plus User
Base License Package Contact Center
(includes 1 free CSTA license)
Base License Package 10 plus
CSTA Application Interface
Base License Package 20 / 20 Plus
Media Stream Channel License
BASE
GMAL
GMSA
LICENSING
GMAA
GME
GMS
GMT
OpenScape Office MX Base Box
PLATFORM
January 2010
Page 18
HARDWARE
Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved.
Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
OpenScape Office MX V2 Ordering Structure
Building OpenScape Office MX V2 solutions has never been easier!
USER
LICENSING
CONTACT
CENTER
myReports
2
1 base CC package
Contact Center Email
myPortal
for
different
user license
options
myAttendant
Outlook
1 agent
Contactlicense
Center Fax
2 add-ons
myAgent
3 add-ons
Base License Package Contact Center
Comfort User / Comfort Plus
User and software
All licenses
are 1 free CSTA license)
(includes
easily ordered online
Base License Package 10 plus
Application Interface
3 different base licenseCSTA
packages
Base License Package 20 / 20 Plus
Media Stream Channel License
2 add-ons
BASE
GMAL
LICENSING
GMSA
GMAA
GME
1 base hardware
platform
OpenScape Office MX Base Box
5 option cards
PLATFORM
January 2010
Page 19
HARDWARE
GMS
GMT
Only 6 hardware positions
need to be stocked
Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved.
Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
Try and Buy!
30 Day Grace Period and Free 6-Month V2 Upgrade
30
Let customers fall in love with features
they missed the first time! After upgrading
to V2, the 30-day grace period on all
OpenOffice features is also renewed!
6
day
month
Grace Period
V2 Upgrade
For 30 days, you have unlimited
use of all OpenScape Office MX
features!
Before the end of 30 days, you
must activate the software for
continued use or the software
will not work.
HiPath OpenOffice V1 customers
can upgrade to V2 at no charge
for up to 6 months!*
Take advantage of these
upsell opportunities!
* or until September 2010, whichever comes first
January 2010
Page 20
Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved.
Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
OpenScape Office Promotions: CashBack 2010
Even more reasons to buy a great product
CASHBACK 2010 PROMOTION
 For sales of OpenScape Office MX platforms
or OpenScape Office on HiPath 3000
 Customers are also eligible for cash back on
new OpenStage phones purchased with
OpenScape Office
 Rebates are on a per user basis:
 OpenScape Office*: €10
 OpenStage (20/40/60/80)**: €20
 Valid Oct. 1, 2009 to Sept. 30, 2010
 Available in EU, Switzerland, and USA
* Includes users from base license packages
** Number of phone rebates can not exceed number of OpenScape Office rebates
NOTE: CashBack is handled in local currency
January 2010
Page 21
Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved.
Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
OpenScape Office Promotions: 100-User Package
Even more reasons to buy a great product
100-USER LICENSE PACKAGES
Practical Example of License Allocation
100-user packages are available to our
partners and sellers:
Reseller
100 licenses to distribute
Comfort User
Comfort User Plus
myPortal for Outlook
The 100 licenses can be divided as the
purchaser sees fit
Customer A
Customer B
Small VAR
15 licenses
45 licenses
40 licenses
VARs purchasing a portion of the
bundle can also subdivide and resell
January 2010
Page 22
Customer C
Customer D
20 licenses
20 licenses
Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved.
Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
Selling OpenScape Office
Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved.
Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
OpenScape Office
A Common UC Domain Across Platforms and Technologies
OpenScape Office
UC SUITE
HiPath
3000 V8
PLATFORM
OpenPath
Optimize
OpenScape
Office MX
PLATFORM
Enhance
Transform
Siemens UC is environment agnostic: Analog, TDM, or IP are supported
January 2010
Page 24
Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved.
Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
The OpenScape Office UC Selling Approach
Put it all together & earn more by leading with Unified Communications!
Lead with UC and OpenScape Office
Improve productivity, customer satisfaction,
and save on communications costs
Pick the Right Platform
Suited to any customer size and technology
(TDM, Analog, IP) and ready to scale
Add Devices and Clients
Empower users with award-winning UC
from the desktop or on the move
Add great SEN promotions to reinforce these complete UC solutions!
CashBack 2010, Try & Buy, 100-user bundles
January 2010
Page 25
Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved.
Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
When to Sell OpenScape Office MX and
when to Sell HiPath 3000 with OpenScape Office
HiPath 3000 V8 with
OpenScape Office
OpenScape Office MX
 Unified Communication for the hybrid world
– TDM, analog, or IP
 IP-based Unified Communication and voice
in a single box
 Easily integrate UC into HiPath 3000 voice
environments
 UC and voice communications are preintegrated and ready out of the box!
 Up to 384 users
 10-150 users
 Ideal value-add option for HiPath 3000
installed base
 Future-oriented IP solution that provides UC
and voice at an exceptional value
 OpenScape Office Multimedia Contact
Center for HiPath 3800
 OpenScape Office Multimedia Contact
Center starting with as few as 4 agents
A common UC domain across platforms ensures
that the right option is always there for your customers!
January 2010
Page 26
Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved.
Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
Partner Resources
Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved.
Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
Go Forward! Partner Program
Partner Communication
News and Newsletters
Great
benefit
packages
SEBA - Partner Portal
Access to all tools you need
Marketing Campaigns
Get access to dedicated
partner campaigns
Business
focused
Leads/Promotions
Promotions and leads
to drive your business
Advertising / awareness
Brochures, Collateral
and Competitive Info
Training and Certification
Become an expert
Incentives
Show the best growth rate
Partner Fund*
Funding for certain
activities
Low cost of
association
Simple for
customers
Partner
focused
* applies only to dedicated partner levels
January 2010
Page 28
Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved.
Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
Go Forward! Benefits
Premier
Plus
Select
Information Portal
Premier
Plus
Select
YES
YES
YES
Service Support
Low cost of association
YES
YES
YES
YES
Access to Siemens Enterprise
Communications portal
Access to technical support &
escalation routes
YES
YES
YES
Direct access to Expert support
YES
Access to online customer reference
(success) database
YES
YES
YES
Online access to knowledge base &
software downloads
YES
YES
Partner email newsletter & updates
YES
YES
YES
Escalation Management support
YES
YES
Access to template-based marketing
tools
YES
YES
YES
Online access to ICTS
YES
Pre Sales Support
Marketing Support
Access to Siemens Pre Sales Support
Siemens Enterprise Communications
end user marketing
YES
YES
YES
Channel Management
Presence on Partner Locator
YES
YES
YES
Enrolment in partner incentive program
YES
YES
YES
Access to account management
resources
Use of SEN Brand including
specializations
YES
YES
YES
Partner Fund
YES
YES
Campaigns
YES
YES
YES
Global Marketing Programs and
Promotions
YES
YES
YES
YES
YES
YES
Access to named Partner Manager
YES
YES
Regular SEN partner manager reviews
YES
YES
SEN support for qualified opportunities
YES
YES
Quarterly business plan review
YES
Strategic meetings with SEN executives
YES
Access to executive briefing center
YES
Access to PLM support
YES
Open Communications – Specialization
January 2010
Page 29
YES
Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved.
Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
Training
 Free online CBT is available from the Training section of the SEBA Portal
 Siemens APT can provide partners with a broad range of training options
 Training curriculum paths are available through the APT for Service
Technicians, Consultants, and Sales click here
 To view training offerings at APT and Siemens Certified Training Partners:
 To view OpenScape Office MX training courses on offer, click here
 To find an approved training location near you, click here
January 2010
Page 30
Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved.
Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
OpenScape Office MX Demo & Training Set V2
See it for yourself!
OpenScape Office MX Demo & Training Set V2
 New demo set available from February 2010 until end of product rollout
 Orderable by all SEN resellers
 Each reseller can order 1 set using the ordering number L30250-U600-G345
 1x OpenScape Office MX system unit*
 1x OpenScape Office MX V2 software DVD
 1x OpenScape Office MX V2 basic license package 10
 1x OpenScape Office MX V2 attendant console license
 1x OpenScape Office MX V2 myPortal Outlook Integration license
 1x OpenStage 15 ice-blue
 1x OpenStage 60 lava
* Includes EU power cable
January 2010
Page 31
Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved.
Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
OpenScape Office MX V2
SSDP – Smart Service delivery platform
OpenScape Office MX V2 is SSDP ready !
 Smart Service delivery platform (SSDP) provides a secure remote link between
SEN Service personnel, channel partners, and customers
 Working with SEN Global Service & Support has never been easier!
 Just activate “access” from customer and/or “polling” method from the
OpenScape Office MX admin console
 SEN can help save you time and resolve your customer’s technical issues faster
January 2010
Page 32
Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved.
Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
Partner Resources
Key SEN Websites
Siemens Enterprise Business Area
 SEN partner-only extranet – your first source for:
 The latest SEN news
 Portfolio details and documentation
 Sales and Marketing tools
 Ordering status, price lists and promotion details
 Support, training, and certification
 Click screen capture below to visit
January 2010
Page 33
SEN Internet Homepage
 Global public homepage containing key product
and solution information
 Customer news, product info & collateral, and white
papers are also available here
 Click screen capture below to visit
Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved.
Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
Partner Resources
Key Collateral Available on SEBA
Digital Channel
 Suite of easy-to-use tools that SEN
partners can use to produce simple,
customized and cost-effective emarketing programs
 Make it easier to market and sell
SEN products than ever
before!
Competitive QRG & Battlecards
 QRG contains feature comparisons
of OpenScape Office MX vs. key
competitive products
 Battlecards offer strategic SWOT
analysis and attack plans for:
 Avaya / Nortel
 Alcatel
 Cisco
 Mitel
January 2010
Page 34
Customer Presentation
UC Hidden Costs Calculator
 Primary tool for use at initial
customer sales meetings
 Innovative tool based on SENcommissioned study of 500+ SMEs
 Contains compelling UC value
proposition, as well as SEN product
and solution differentiation
 Identifies and quantifies time &
financial costs of inefficient comms
 Calculator enables interactive realtime “Hidden Cost” quantification by
the customer!
 Accompanied by a
detailed white paper
Flash Demo
 Multimedia tool used during sales
engagement to offer a closer look at
OpenScape Office MX
 Interactive Flash demonstration of
key OpenScape Office UC features
 Effective “leave-behind” for customer
to learn more
Brochure & Data Sheet
 Traditional “leave-behind” collateral
 Brochure summarizes key value
offered by OpenScape Office and
Unified Communications
 Data Sheet provides key technical
details and feature summaries
needed by technical
decision makers
Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved.
Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
Roadmap for H3K OSO und OSO MX/LX
January 2010
Page 35
Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved.
Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
Conclusion
Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved.
Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
OpenScape Office MX
Primed, Ready for Smart Growth
 Together, we are ready to help your customers enter the UC era
 Get more done with advanced UC productivity
 Serve customers better via presence, improved reachability
 Save on communications costs with a fully integrated communications solution
SEN – experienced global leader
providing great partner benefits,
support, and sales tools
OpenSmart approach to easy
serviceability, reliability,
manageability and security
The industry’s first all-in-one UC
platform for SMEs
Easy to order with fantastic UC
solution promotions
January 2010
Page 37
Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved.
Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
Let’s Go!
Here’s All You Need To Do To Get Started…
1
Say Yes!
2
Get Trained
3
Start Upgrading
Customers
4
Make Money
January 2010
Page 38
 Speak to your Siemens Channel Manager or your distributor
 Sign up directly or through one of our approved distributors
 We will arrange for your sales and technical staff to be trained
 Demonstration systems are available at special rates
 Be part of a 3 star partner program
 High customer value
 Simple to understand ROI
 Creates a positive customer response every time
 Good margins available: CashBack Promotion offers you the air to breathe
 High opportunity for wider project scope
 Increase professional service opportunity; low service costs
Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved.
Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
Questions & Answers
Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved.
Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
Features at your Fingertips
OpenScape Office Contact Center Functionality
Supported Inbound contact types
Viewing Presence Information
 Voice Calls
Reporting and Real Time Statistics
 Call Back
 20+ predefined reports are always included
 Fax
 E-Mail
Routing Options
 Skill based
 VIP call support selected by CLIP
information
 Individual report designer tool is planned
 Real-time statistics
 Wallboard facility on a PC (big TV Monitor)
Additional Highlights
 Screen Pop-Ups for incoming calls
including Call Recording
 Grade of Service
 Prefered Agent selected by CLIP
information
 Wrap-up Codes
Supported Contact Center Users
 Agent missed a call
 Contact Center Agent
 Call Lists
 Contact Center Supervisor
 Integrated basic CRM
 Overflow / Normal Agent
 Contact Center Administrator
January 2010
Page 40
Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved.
Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
The SME Unified Communications Package
Software, hardware, and phone options
1 Integrated Software
2 Hardware / Infrastructure 3 Phones
What do I want to do?
What hardware do I need?
OpenScape Office Options
 myPortal
 Outlook Plug-in
 myAttendant
 Contact Center*
 myAgent
Platform Options
 OpenScape Office MX
 HiPath 3000 V8
* Available on OpenScape Office MX
January 2010
Page 41
Mobility Infrastructure Options
 HiPath Wireless Access Points
 HiPath Wireless Controller
 HiPath Cordless (DECT)
 HiPath Cordless IP (IP DECT)
What phones can I use?
Phone Options
 OpenStage 10,15,20,40,60,80
 optiPoint WL2 Professional
 optiClient and OpenScape PE
 optiPoint 410 and 420
 optiPoint 500
 Gigaset Professional
 Analog
Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved.
Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
What Features Work with What?
Siemens SME Feature Comparison Chart
Was this meant to
be v1? Or is the
name wrong?
January 2010
Page 42
Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved.
Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
What Devices Work with What?
Siemens SME Device Chart
Wrong name?
January 2010
Page 43
Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved.
Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
Interfaces, Devices, and Functions
OpenScape Office MX
4 BRI –
Interfaces
1 PRI Interface
Optional
4 analog
Interfaces
4-Gigabit
LAN - Ports
Gigabit
DMZ - Port
Gigabit
WAN - Port
USB
Master/Slave
Optional
Optional
Optional
Analog
Fax
Alternative
ISDN;
external
S0 ;internal
OpenStage
LAN Switch
Web Mgmt.
Handset
WLAN AP
AP Client
Analog
Door unit
Secure
LAN /
Intranet
Firewall /
VPN
Hard disk
as back-up
option
ITSP / SIP
Trunking
Click to go back
January 2010
Page 44
Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved.
Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
Hardware Architecture: Gateway Modules
OpenScape Office MX
1
2
3
GME
GMS
GMT
1 primary rate ISDN trunk
port (E1) providing up to
30 voice connections to
public networks
(Not for USA)
4 basic rate ISDN ports
for connecting
to public network or to
ISDN subscribers
(e.g. ISDN modem or G4
fax)
1 primary rate trunk port
(T1) providing up
to 24 voice connections to
public networks
(USA only)
Click to go back
January 2010
Page 45
Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved.
Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
Hardware Architecture: Gateway Modules
OpenScape Office MX
4
5
6
GMAL
GMSA
GMAA
8 analog subscriber ports for
connecting analog devices
(e.g. fax, door phone entry,
phones, etc.)
4 basic rate ISDN ports
for connecting to
public network or to ISDN
subscribers
(e.g. ISDN modem or G4
fax)
4 analog trunk ports for
connecting to public
network. 2 analog
subscriber ports for
connecting analog
devices (e.g. fax, door
phone entry, phones, etc.)
4 analog subscriber ports
for connecting
analog devices (e.g. fax,
door phone entry,
phones, etc.)
January 2010
Page 46
Click to go back
Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved.
Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
Scale Up To 150 Users
Voice network up to 4 sites
1 unit system =
50 users
2 unit system =
100 users
3 unit system =
150 users
 Each 19” unit contains a main board that can support up to 50 Users
 6 hot pluggable peripheral boards options
 Single system image managed by ONE web-based Interface
 Connect multiple boxes with a patch cable (Max. 100m)
 Voice network up to 4 sites. Separate management AND application of each system only.
Click to go back
January 2010
Page 47
Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved.
Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
List of new features for experts knowing V1 very well
 List of all new features and enhancements…
Michael
Trotz to
build
ROB TO
BUILD A
SLIDE
FROM
PREVIOUS
EMAIL
FROM
MICHAEL
TROTZ
January 2010
Page 48
Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved.
Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
Devices and Clients
OpenStage Desktop Phones
Gigaset DECT and optiPoint WLAN Phones
 Award-winning design featuring lush
LCD displays, ergonomic controls,
and high definition voice
 UC-enabled SIP featuring an open
XML interface and SDK for easy
solution and app integration
 Bluetooth, WLAN, Gigabit Ethernet,
and USB for maximum connectivity
options and personal mobility
Mobile Clients
 Gigaset professional DECT phones
are a reliable, cost-effective means to
extend SEN’s best-in-class CORNET
voice features anywhere on site
 Leverage your network infrastructure:
secure, standards-based optiPoint
WL2 phones deliver high-quality voice
across converged WLANs
Soft Clients
 The industry’s most complete mobile
UC suite enables communications
anywhere from any device
 HiPath MobileConnect and Mobility
clients provide a seamless & consistent
user experience across the corporate
WLAN and public mobile networks
 OpenScape Mobile UC Client delivers
UC and presence status everywhere
January 2010
Page 49
 On-site mobile voice communications
 Experience unified communications
from the PC with OpenScape UC
Application
 OpenScape UC Application Personal
Edition provides crystal-clear SIP
voice and video communications
Click to go back
Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved.
Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
OpenScape Office MX V2
SSDP – Smart Service delivery platform
 New platform to enable
Remote support services
between SEN and partner
customer sites based on
Internet technology
 Supplement for partner
specific post sales support online support and remote
technical assistance based on
Annual Support Package and
Partner Support Package
-> Combined support (telephone / remote access)
-> Cost efficient secure remote connection via Web
-> On demand remote access to customer devices
 Out of the Box remote accessibility
 Hosted solution for Partner on the roadmap
January 2010
Page 50
Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved.
Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG