RPC Hotels
CUONG NGUYEN
PRIYA PAKHANAVAR
RUSSELL ROBINSON
Table of Contents
 Business Requirements
 Context Level Diagram
 Level 0 Data Flow Diagram
 Level 1 Data Flow Diagram
 Level 2 Data Flow Diagram
Business Requirements
 Customers will be able to create accounts to keep
track of their reservations
 These same accounts will enable customers to return
to special features/member only pages


check room availability
special promotion discounts
 Areas for development
 Online transactions

A connection to a third party payment service would be set up to
support credit card payments via the web site
Business Requirements
 The current management database would expanded
to support online transactions.
 Logins at the front office of all the departments will
update the respective tables real time
 Generation of new reports like Returning Customer
report, Customer Satisfaction Report, Weekly Sales
Context Level
 Entities
 Customer
 Staff
 Manager
 Credit Card Clearing House
 Data flow to and from external entities
Context Level Diagram
Level 0
 Entities
 Data Stores
 Customer
 Customer Data
 Staff
 Reservation History
 Manager
 Inventory
 Credit Card Clearing House
 Promotion
 Processes




Customer Processing
Order Processing
Promotion Processing
Report Processing
Level 0 Data Flow Diagram
Level 1 Data Flow (Promotion Processing)
 Entity
 Manager
 Customer
 Processes
 Evaluate Occupancy Rate
 Establish Promotion Campaigns
 Send E-mails
 Data Stores
 Reservation History
 Customer Data
 Promotion
Level 1 Data Flow Diagram (Promotion
Processing)
Level 2 Data Flow (Send E-mails Process)
 Entity
 Customer
 Processes
 Email Processing
 Email Batch Process
 Data Stores
 Promotion
 Customer Data
Level 2 Data Flow Diagram
(Send E-mails Process)
Feedback
 Questions?