Melissa K Austin
4855 East Milham Ave. #K Portage, MI 49002
269-216-3485 / 269-823-3794 / missyaustn@aol.com
CAREER OBJECTIVE
Organized, enthusiastic quick study with great ability to multitask and problem-solve
seeks an opportunity in customer service/office management.
PROFESSIONAL SKILLS
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EXCEPTIONAL CUSTOMER SERVICE: Strong communication skills to
understand needs and provide exceptional results. Track record of successfully
dealing with difficult personalities to resolve dissatisfaction.
ADAPTABLE TO NEW TECHNOLOGY: Proficient in Microsoft Office, including
Word, Excel, and PowerPoint, and able to operate all major office equipment.
ORGANIZED AND MOTIVATED: Skilled in maintaining order amidst chaos and
ever-changing challenges. Able to seamlessly multi-task long and short-term
priorities to generate desired results.
EXTRACURRICULAR ACTIVITIES
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Jail Ministry
Mentor young women who have recently been released from jail
Mentor/Sponsor female addicts
PROFESSIONAL SERVICE
8/2014 – Current – Accountemps/Robert Half Agency – Temporary positions.
 B & B Trucking – Update and organize truck and driver reports in computer
program.
 Kandler Tool – Accounts Payable and Accounts Receivable.
2/2014 – 6/2014 – Maintenance Department Accounting – Hickory Management
 Work closely with the maintenance department. Enter the daily work orders to
invoice home owner. Weekly time sheets and mileage reimbursements. Enter
vendor invoices for payment.
5/2012 – 8/2012 – Customer Care Professional – Tele-Tech
 Work from home - Customer Service for Best Buy, assist customer with their
billing, warranties and basic troubleshooting for phone repairs.
10/2010 – 11/2011 – Customer Care Professional – Alpine Access Work from Home
 Universal customer service for Microsoft Xbox, assisting customers in
troubleshooting repairs, set-up and connection of Xbox console and kinect
gaming systems.
 Audit Service requests from previous day’s calls.
8/2009 – 2/1/2010 - Telemarketing Representative - Lydia Telemarketing Services
 Work from Home - Appointment setting for health insurance for Medicare
customers with generated leads.
12/2008 – 7/2009 – Telemarketing Representative - Results Telemarketing
 Work from Home - Business to Business Sales Calls for accountants with
generated leads.
5/2008 – 12/2008 – Tele-Service Representative - Cloud 10 Corp
Work from Home - Handle minor technical and billing calls for Comcast.
12/2007 – 4/2008 – Accounting & Sales Assistant - ServPro of Englewood
 Accounts Payable/Accounts Receivable, QuickBooks, Job Scopes,
Reconciliations
 Run credit and background checks
 Insurance claims using XACTIMATE estimating software
 Correspondence
with customer regarding their insurance coverage and
insurance companies regarding customer claims.
2/2007 – 8/2007 – Temp. Accounting Clerk - Medical Care Center – Dr. Sklar,
Englewood FL
 Payroll, Accounts Payable / Accounts Receivable, QuickBooks, Insurance
referrals and authorizations, Reconciliation of accounts.
 Correspondence with major insurance companies, doctor referrals and
customer inquiries, General Typing.
6/2005 – 6/2006 - Accounting Clerk - Abby Building Corporation, Inc., Englewood FL
 QuickBooks Payroll, Accounts Payable / Accounts Receivable, Chart of
Accounts, Reconciliation of accounts, QuickBooks.
 Reports include: Job Costing, Sales Status, Production Status, Loan Status, P
& L, and Income Statements.
 Construction Draws – AIA Draw requests.
 Subcontractor and Vendor Contracts.
2/2001 – 5/2005 – Office Manager - Fireside Homes of Venice, Inc, Venice FL
 Accounts Payable / Accounts Receivable, QuickBooks.
 Ordering and scheduling of all phases of the construction process.
 Construction of Sales Contracts.
 Production Status and Loan Status Reports Weekly.
 Construction Draws.
11/1999 – 1/2001 – Sales Representative - The Cannon Group, Westerville OH
 Independent – home office – sales representative.
 Expanded sales to include mass-market accounts using QuickBooks.
 Expanded sales accounts from 2 to over 200 in just fewer than 2 years.
3/1997 – 11/1999 – Sales Representative - International Poly Company, Nokomis, FL
 Cold calling of potential clients.
 Maintain current customer base.
▪ QuickBooks, AP Invoicing.
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EDUCATION
 Criminal Justice Program / Addiction – Bachelors
Argosy University (Graduate March 2016)
 Associates of Arts – Paralegal, Keiser University – 9/2009 – 5/2011
 Certified QuickBooks Pro Advisor
 Certified Secretary, Jackson Business Institute 1987 - 1989
REFERENCES
Joann Wheeler
Jeff McNally
Barbara Cole
-269-217-8946
- 269-217-4663
- 941-423-4952