CURRICULUM VITAÉ – LAURENCE ARCHER
14 MARCH, 2016
LAURENCE ARCHER
PROFESSIONAL PROFILE
laurence@archerid3.com
3 Glen Street
Freshwater
NSW 2096
Australia
Phone: 02 9938 6758
Mobile: 0419 765 584
Programme and Project Manager
Trainer, Coach, Consultant and Facilitator on:

Portfolio, Programme and Project Management

IT Service Management

Design and implementation of Project Management Methodologies based on PRINCE2 and Agile
PM.

Design and implementation of a framework of Portfolio/Programme/Project Governance, including
project assurance.

Design, planning, development and delivery of training programmes

Benefits modelling, benefits analysis and benefits planning
Affiliations and Memberships:

Australian Computer Society (MACS - PCP)

Australian Institute of Training and development (AITD)

International Institute of Project Coaching (IIPC)
Accreditations and Qualifications:

PRINCE2® Practitioner, Trainer and Lead Trainer

MSP® Advanced Practitioner and Trainer

MoP® (Management of Portfolios) Practitioner and Trainer.

Managing Benefits™ Practitioner and Trainer

IT Service Manager certificate (for ITIL version 2)

Agile Project Management™ Practitioner and Trainer

Lean Six Sigma Green Belt

Scrum Master Certified and approved trainer

Currently preparing for Lean Six Sigma Black Belt
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CURRICULUM VITAÉ – LAURENCE ARCHER
14 MARCH, 2016
Profile
I am an accomplished Consultant, Trainer and Facilitator with more than 30 years’ experience.
Prior to joining ALC Education & Consulting, setting up my own Instructional Design Company and
acting as a freelance trainer with a number of Accredited Training Organizations I was a team
member at the DET Program Office of the NSW Department of Education, where I established and
managed the PRINCE2 training program. This entailed developing all course materials and course
management processes, procedures and organisation, establishing DET as a PRINCE2 Accredited
Training Organisation (ATO) and providing PRINCE2 training to the department’s internal staff. I
managed this initiative as a project in which we established, developed and managed the training
programme;
I also acted as the Lead PRINCE2 Trainer and delivered PRINCE2 Overview, Foundation and
Practitioner training courses to more than 500 DET staff. All this was accomplished while also
contributing to the establishment of the DET Program Office, acting as project management, program
management and benefits realisation management consultant for a number of projects and programs
across the Department, acting as project manager for the implementation of the departmental project
management system (CA Clarity) and establishing a project assurance framework.
Prior to this I also acted as IT Governance Manager for the NSW Attorney General’s Department,
where I established a system of IT Policies and Procedures, developed and implemented the
department’s project management framework and acted as Programme Manager for a programme to
implement IT Service Support based on the ITIL guidance.
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CURRICULUM VITAÉ – LAURENCE ARCHER
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CAREER SUMMARY
July 2010 – Present.
Archer id3 Pty Ltd
Sydney
Australia
Set up a company together with my sons to specialise in the design, development and delivery of
training programmes, including e-learning solutions.
January 2010 – Present.
ALC Education and
Consulting Pty Ltd
Sydney
Australia
Joined ALC as Lead PRINCE2 Trainer and Principal Trainer in order to focus my activities on the
design, development and delivery of training and consulting services.
This entails travelling to a number of locations across Australia, NZ and Asia.
April 2007 – December 2009.
NSW Department of
Education and Training
Sydney
Joined the DET Program Office as Lead PRINCE2 Trainer in order to establish the Department’s
PRINCE2 Training Programme. This consisted of
•
•
•
•
•
•
•
Defining, agreeing, planning and managing the PRINCE2 Training programme
Developing all training material and course management procedures
Training and coordinating course administration staff
Preparing a submission to APMG for the department to become a PRINCE2 Accredited Training
Organisation
Acting in the role of Lead PRINCE2 Trainer, as defined by APMG
Delivering PRINCE2 training courses
Selecting and developing trainers to submit to APMG for accreditation
In September 2007 I was also asked to take over as Project Manager of the Clarity Implementation
Project. In the meantime I have also led the initiative for DET PO to become a P3O ATO, and
qualified as P3O Trainer, while also submitting an application to APMG for DET PO to become an
MSP ATO. In May 2009 I transferred to the IT Directorate of NSW DET, in the role of PMO
Consultant. Between then and December 2009 I defined and planned a programme to establish a
PMO for the IT Directorate, based on the P3O Architecture, and also acted as coach and in the
project assurance role for the first project to be initiated within this programme.
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CURRICULUM VITAÉ – LAURENCE ARCHER
14 MARCH, 2016
July 2006 – April 2007.
LucidIT
Sydney
Took a permanent position as Senior Consultant and Trainer with LucidIT, where I delivered
PRINCE2 and ITIL training courses throughout Australia, New Zealand and Asia, but also participated
in consulting engagements for the implementation of IT Service Management best practice processes
based on ITIL and project management processes based on PRINCE2. These engagements included
tasks such as business process design, training needs analysis, training program development and
delivery, and managing organizational change.
During this time I achieved above average performance as PRINCE2 Trainer, both in terms of exam
results and of participant feed-back rating. I was the first PRINCE2 Trainer to accomplish having
Papua New Guinea nationals obtain the PRINCE2 Practitioner certificate.
May 2005 – July 2006.
Northshore Competencies
Sydney
I established Northshore Competencies in order to enter into a contracting relationship with a number
of consulting and Accredited Training Organisations, including LucidIT and Codarra..
I delivered a number of ITIL and PRINCE2 training courses as well as consulting assignments to
develop and implement project management methodologies based on PRINCE2, and IT Service
Management capabilities based on ITIL. These courses have been delivered in various locations in
Australia and SE Asia.
September 2003 – April 2005.
NSW Attorney General’s Department.
Sydney
IT Governance Management (Contractor)
I was a member of the IT Strategy & Planning team at the NSW Attorney General’s Department. My
main responsibilities were to develop and maintain a system of policies and procedures, act as
Program Manager for the ITIL Implementation Program and design a project management
methodology based on PRINCE2.
As part of this assignment I have
1.
Designed and implemented a Project Management Framework, in the form of a Lotus Domino
web site and a backup html web site. This includes process models, documentation templates,
definitions of roles and responsibilities and a set of tools, techniques and guidelines.
2.
Developed and delivered a series of training sessions on topics such as an overview of project
management, project stakeholder management, project risk management, benefits realization,
planning iterative software development projects, effective communication for project managers
and the interaction between the Project Management process and the ITIL processes. I have
complemented these training courses with coaching and mentoring services.
3.
Established the program management framework for the ITIL implementation program, acted as
the liaison between the Department and the ITIL Consulting Organisation that managed and
acted as consultant on the process implementation projects. Reviewed the focus, scope and
direction of the ITIL Program and provided recommendations related to realigning the program to
the effective needs of the business.
4.
Designed, developed and implemented a system of IT Policies and Procedures, liaising with
numerous stakeholders in developing the content of the policies, having them endorsed,
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CURRICULUM VITAÉ – LAURENCE ARCHER
14 MARCH, 2016
approved and published on the Intranet. This also included being trained as a web author in order
to publish and maintain the content on the Intranet.
5.
Worked closely with the Director Information Technology to review the IT Service Catalogue and
also develop a Service Level Agreement for a specific Business Centre.
6.
Participated in the design workshops and reviews of the ITIL incident management, problem
management, change management and release management processes.
July 2001 – July 2003
Oak Management Services Ltd. Bristol – UK and
Oak Management Services (Australasia) Pty Ltd Sydney
Senior Consultant (UK) and Managing Director (Australasia)
I joined Oak in the UK in order to broaden my experience and spend some time in my family’s country
of origin.
While in the UK my main commitment was to establish Oak as a leader in the field of Benefits
Realisation Management. This included developing the Benefits Realisation Management
Environment methodology (BRME) and implementing it for two clients. I also facilitated benefits
modelling workshops and trained Client staff and Oak staff. A discussion paper on benefits realisation
management is available on request.
I carried out the roles of Project Manager and Business Analyst on a project to create a computer
catalogue of the property deeds of The National Trust, the UK’s largest private landowner. I led an
initiative of assessing the use of the PRINCE2 methodology within the National Trust, identifying
issues and obstacles to an effective use of the methodology within the organisation and providing a
set of recommendations aimed at addressing the issues identified.
I performed a study designing how to integrate PRINCE2 and the Rational Unified Process, and
produced a paper entitled “Implementing Rational Unified Process Within A PRINCE2 Environment”,
which won the award of best presentation at the Rational User Group conference in London in
October 2001. This paper has been published by Oak Management Services, and is available on
request.
Upon returning to Australia in April 2003, I registered Oak Management Services (Australasia) as a
subsidiary of the UK company, and attempted to create similar consulting business on the Australian
market. However the task turned out to be too difficult for a single person without a pre-existing
pipeline of potential clients, and therefore Oak and I parted company amicably in July 2003.
April 2000 – June 2001
Informix Software - Sydney
Senior Consultant and Project Manager
Heinz Watties Australasia – I managed a project for the design and implementation of a Financial
Planning Environment. This included an Intranet based application for managing and monitoring Cost
Centre Forecasts. I completed the assignment at the end of October 2000, when the system was
released into production.
Qantas Freight Business Systems - I was engaged to manage the Taurus Project, a Data
Warehouse project being conducted jointly by Qantas Freight and Informix Software. The project was
successfully delivered, on time and budget.
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14 MARCH, 2016
Jan 1999 – Mar 2000
DMR Consulting Group - Sydney
Consulting Principal
I joined DMR Consulting Group, one of Australia’s leading management consultancies, in January
1999 and was soon appointed leader of the Technology Consulting Practice. During my time with
DMR, my main assignment was Programme Director helping a travel company, Showgroup, embark
on a major change programme. This entailed not only the implementation of a new travel system, but
also a redesign of the organisation and business processes.
As Practice Leader I facilitated the development of an ITIL competency within DMR, and oversaw the
implementation of internal policies and procedures.
I also carried out a number of short consulting assignments at the Public Trustee’s Office, Macquarie
Bank, Energy Australia and MediBank Private.
Mar 1998 – Dec 1998
Perpetual Trustees Australia Ltd
Year 2000 Project Manager
I was responsible for establishing the Year 2000 compliance project, reporting to the Group Executive
of Information Technology, Richard Boyer. This included initiating and defining the project, recruiting
the project team, establishing the project methodology and procedures.
Apr 1996 – Feb 1998
Amp Retail Financial Services
Sydney
CSC Outsource Contract Restructure (Sept 1997 to Mar 1998)
I acted as lead technical analyst within the team that re-negotiated the contract for outsourcing
Information Technology Services to CSC.
During the execution of this project, I was responsible for:

Ensuring that the services defined in the statement of work were aligned with the actual
needs of the business;

Defining service levels and methods for measuring them;

Devising, negotiating and implementing a new model for pricing network services;

Providing technical leadership during due diligence and implementation.
I also led the contract implementation project, and established the procedures and workflow for
ongoing management of the contract.
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14 MARCH, 2016
AMP Customer Service Systems (Apr 1996 to Sept 1997)
I was responsible for managing the operational services, network and desktop services and for the
technical infrastructure used by Customer Service and their main client-server application, the
Customer Service Workbench. This included managing the delivery of IT Services provided by CSC.
Sep 1994 – Mar 1996
Andersen Consulting - Sydney
Senior Manager, Technology Practice
I was responsible for providing technical and technological competence on a number of
engagements, including:
AMP Society - BPR Project, Sydney; Reorganised performance testing and performance
management team for the Customer Service Workbench, managed performance through subsequent
releases, integrating with development teams and with large scale data centre operations.
Westpac Banking Corporation; The project consisted of implementing a new ATM system based on
Tandem’s Base 24 ATM application, and upgrading all ATMs to a new communication protocol. I
managed the sub-project related to the cutover of Westpac’s 865 ATMs throughout Australia to the
new system.
Dec 1988 – Aug 1994
Artificial Intelligence Software Spa
Milano - Italy
Technical Director and Manager of
Applications Division
I was responsible for the technical strategy of the company and for all organisational and technical
aspects of the Applications Division. I liaised with the Managing Director, General Manager and Sales
& Marketing Manager in defining a technical strategy and its implementation. I also established the
work practices, methodology and operational procedures of the Applications Division. The three main
areas of business were:

Expert systems in finance

Dealing Room Technology

Special projects for EEC/Italian Regions
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Jun 1986 – Nov 1988
Andersen Consulting
Milano - Italy
Manager. Leader of Artificial Intelligence
Consulting Practice
I started Andersen Consulting’s AI practice in Italy, by setting up a team of 8 Consultants and
successfully winning and carrying out the following engagements:
Italian Highways Company (Societa’Autostrade); Developed an expert system to schedule batch
jobs to run on a mainframe computer.
Milan Stock Exchange; Developed an expert system to aid trouble-shooting for end-user
problem resolution (help-desk support).
Banca del Monte di Parma; Developed an expert system to aid in predicting likely trends of interest
rates, based on a number of macro-economic factors.
Italian Steel Company (Italsider); Managed a project to perform a series of feasibility studies related
to applications of expert systems in the steel industry.
While at Andersen I was also active in a number of head-office initiatives in Chicago. I was a member
of the steering committees related to expert systems development methods and to decision support
systems, and was also a regular faculty on the A.I. courses held at the central training facility in St.
Charles, Ill.
Jun 1977 – May 1986
SPL Italia S.P.A.
Milano - Italy
Various Roles
SPL Italia was the Italian arm of SPL International. I started as a software engineer and then
established SPL's expert systems practice in Italy. After nine years in the company I was the Manager
of the Software Technology Division in Italy with responsibility for:
Sales and Marketing of Software Technology Products (ADA, RTL/2, Cross-Compilers, Expert
System Tools).
Management and provision of technical consulting and contracting services (NATO, Electricity
Company, EU funded research, etc)
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Jun 1974 – May 1977
Inland Revenue. Statistics Division
Worthing - UK
Computer Programmer
Application development for processing of statistical information, in an environment very akin to what
is now termed a “data warehouse”
I piloted and introduced use of decision table processors as a way of achieving greater productivity in
developing applications akin to what are now termed “ETL Applications” (Extract, Transform and
Load)
Jun 1969 – May 1974
Beechams Research Laboratories
Worthing - UK
Pharmaceutical Laboratory
Technician
Pharmaceutical Laboratory Technician, Quality Control Laboratory.
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