JOB DESCRIPTION
POSITION TITLE:
Business Analyst
March 26, 2014
DATE:
REPORTS TO (Title):
Pedro Leon
FLSA STATUS: Exempt
DIVISION:
Operations
APPROVED:
John Stewart
(Department Leader)
I. POSITION PURPOSE:
Farelogix builds state-of-the-art software for travel professionals to use as their point of sale or PNR
service tool. We make our functionality available through our XML API and have developed a UI
product. This position has the primary responsibility of identifying, documenting and communicating
the requirements and direction of new and existing products that meet the market demand and
customer expectations.
II. SCOPE OF RESPONSIBILITIES:
Responsibilities include working with cross-functional teams to manage products through concept,
development, introduction, and revenue attainment.
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During concept phase, you will create a product requirements document that defines market,
user, and support requirements.
During development phase you will work closely with Developers and Project Managers to
ensure that the customer requirements are being met.
During the implementation and launch, you will work with other internal departments as needed
to ensure all elements of the launch come together to support quick adoption by new and
existing customers.
Additional responsibilities include:
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Participation in industry meetings as needed
Conduct internal training and/or Quality Assurance as needed
Contribute to RFP’s as requested
Work with Sales in the support of customer conversions as needed
Support vendors and providers as necessary
February 24, 2011
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III. LINKEDIN JOB PROFILE:
Location:
Type*:
Miami
Experience*:
☐ Executive
 Full-Time
☐ Part-Time
☐ Director
☐Contract
☐ Temporary
Mid-Senior Level
☐
☐ Entry Level
☐ Accounting ☐ Administrative Analyst ☐ Business
Development ☐ Finance ☐ Human Resources ☐
Information Technology ☐ Marketing ☐ Project Management
☐ Quality Assurance ☐ Sales
☐ Writing/Editing
Associate
Job Function*:
* Copy and paste check box next to appropriate selection 
IV. PRINCIPAL ACCOUNTABILITIES:
PRINCIPAL ACCOUNTABILITY STATEMENTS
1.
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2.
% OF TIME
25%
investigate 3rd party partnerships or integration
Work with customer subject matter experts to elicit business
requirements
Create Use Case documentation based on business
requirements
Clearly identify and document customers’ business needs to Daily (AVG)
justify product requirements. Develop and present business
cases on major projects to obtain approval for inclusion in the
product plan and ensure the plan and projections identified are
met.
• Work with Management to establish product pricing
25%
Participate in the launch & promotion of Farelogix products to
successful implementation.
• Support implementation and launch to the market
25%
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3.
FREQUENCY
Determine and document product requirement, including Daily (AVG)
customers’ business need for product and/or enhancement
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Work with Sales and Project Management to identify and

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Participate in high level design of products
Participate in user groups as needed
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Develop functional requirements documentation as needed
Daily (AVG)
Participate in trouble shooting by problem solving, analyzing
and managing the resolution.
Work with Marketing to identify Marketing position (benefits,
sales strategy, etc.) for product launch documentation.
Support Marketing in the development of marketing programs,
press releases, etc.
Develop the content of product documentation for internal &
external communication
Work with Technology to certify products as needed
Work with the Project Managers to coordinate with other
departments in the company to ensure readiness for launch.
February 24, 2011
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4.
Review /Validate functional specifications and conduct overview
testing as necessary
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Manage customer expectations with respect to product
functionality
Monitor Farelogix products to ensure product quality and Daily (AVG)
competitiveness is maintained:
• Translate customer needs, competitive opportunities, new
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25%
technology and market needs into product requirements
Set product direction, ensuring the direction established by
Marketing is supported
Maintain an understanding of all products which impact
Farelogix customers
Monitor trends & customer feedback
Adapt or obsolesce products when needed as a result of
changing market needs
Support the product through product life cycle as needed
Work with Marketing to develop product promotion through the
product life cycle
Maintain product function/feature matrices
Research, understand and document competitive offerings,
Including those offered by 3rd parties
Quickly and accurately respond to relevant daily ad hoc product
questions by other internal departments
V. QUALIFICATIONS:
Desired Skills and Experience
February 24, 2011
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Special Skills:
 Prior Knowledge and experience with XML-based system interfaces, schema design, and XML
based tools are preferred
 Conduct analysis of business and user needs to develop requirements documentation for the
implementation of systems and applications projects.
 Support software development staff by assisting with functionality questions and testing issues
 Strong overall knowledge of the Software Development Life Cycle
 Good understanding of test environment and functions related to product
 Ability to apply Project Management fundamentals
 Proficient in Microsoft Office tools (Excel, Word, Project, and PowerPoint)
 Sound written and verbal communication skills
 Good Presentation skills
 Good time management skills
 Demonstrate an ability to work well with a team
 Strong organizational and analytical skills
 Adapts well to change.
 Ability to multi-task and handle multiple priorities
Specific Work Experience:
 10+ years experience in the travel industry (preferably with an airline or GDS)
Education:
College degree or equivalent work
experience in the travel industry
Other Considerations (i.e. amount of travel required,
position location):

Ability to travel.
Technical Training preferred
February 24, 2011
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