Value Portal Screen Shots
IDENTITY
INTERFACE
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INFORMATION
HCL’s “Value Creation”
Initiative
Value Portal - Cases
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INCREMENTAL
INNOVATION
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Value Creation – Examples
Proactive identification of cheques above 50K AUD
Topic
Australia based Bank
Any cheque raised to the Customer was getting processed irrespective of the amount. In some
Challenge/Pain point cases the cheques were being sent for clearance without creating work item for verify signatures
which lead to the fraud and security Risk.
HCL team suggested a new functionality in the “Work Queue” screen in front end through which
Solution
gave the user flexibility to view and have control on SAP cheques whose cheque value >=50K
Provided a better control of high value cheques to the Application user where manual verification
Benefits
prevented fraudulent activities and minimized security risk with potential saving of AUD 600K.
Contract and sales order reconciliation
Topic
ANZ based Multinational dairy cooperative
Challenge/Pain point
There were many inconsistencies in data between customer SAP based planning system (APO)
and Execution system (ECC) which was not being addressed during reconciliation process.
Solution
Benefits
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HCL proposed a modification in the logic used for initial data transfer which would take care of
this issue. They also created a script to be executed weekly to take care of this issue till SAP
changes were done.
The projected risk on mismatch of data was projected at NZ$ 2.7 Mn and implementation of this
idea would prevent this risk from getting recognized. 20% of this cast was assumed towards the
value of the idea. Amounting to USD 542K
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Value Creation – some sample instances
Availability increase and proactive health check of the various infrastructure components
Topic
Innovative solutions , Value Adds
For one of the Customers, the main server failed and as a process the system did not fall under
Challenge/Pain point the secondary server. This was a huge challenge as the entire system was out for about 8 hours,
with a critical outage.
The solution was to test and validate each component in the infrastructure as well as point out
Solution
Single points of Failure so that Customer can plan ahead in future ensuring Business Continuity
Benefits
Because of this there was availability increase of 0.09% and down time reduction of 7.8 hrs. The
Customer also saved a possible revenue loss of $1.13 Mil
Checking of EOD back ups at regular intervals as a contingency plan
Topic
Innovative solutions , Value Adds
Backups for all the store servers in one of the Customer’s environment were taken as part of
Challenge/Pain point EOD operations. There will be no backup alert trigged in case if the EOD or Backup did not run
as part of EOD operation. This is a huge risk in case of any data loss.
The solution was to create scripts which would run automatically in specific intervals and check
Solution
whether back ups are in place. If not then an email alert is sent to the entire support team
Benefits
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If the above activity would have been done manually, then for 1700 stored servers we would
require 40000+ hrs. So the actual saving by this automation is to the tune of $1.02 Mil
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Case Studies of Everyday Innovations
Mobile Solution expertise enables value delivery
Topic
Innovative solutions , Value Adds
HCL’s direct customer (ABC) is a product company servicing telecom customer ( XYZ).
XYZ was evaluating 3 vendor products for a specific testing on their handset device. All the
Challenge/Pain point
vendor products were failing at the same point on the process flow without a notable solution;
the issue was execution of XYZ’s custom scripts on the GCF platform.
HCL specialists stepped in due to prior experience & knowledge of GCF platform. They found
Solution
the issue - incorrect implementation of ETSI code in XYZ’s custom script on NAS decoding
The issues once resolved ensured that ABC became more competitive and hence got the new
Benefits
business in the area of Conformance Toolset worth $80k
Reduce Manual efforts and reinvest HR support staff efforts to increase Employee SAT
Topic
Innovative solutions , Value Adds
In the Customer’s HR - Employee Benefits enrollment program, the HR team manually enrolls
Challenge/Pain point employee on the Application. This process took 3 working days to complete the account creation,
leading to SLA violation due to delay as well as low satisfaction for the HR support group.
HCL HR process specialist and Technical team who support the Application proposed the idea of
Solution
Automation of Benefits Account creation process.
Benefits
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Overall savings due to the proposed idea are
-Reduce 40% tickets, thereby increasing efficiency. ( do other tasks)
-Reduction on cost of $13,841 per month, i.e. annul savings of $300,000 (USD).
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Value Creation – some sample instances
Schedule optimization of the back up jobs
Topic
Innovative solutions , Value Adds
There were technical challenges faced by one of the application teams, wherein the backups for
the application were not taken properly. The schedules for the back ups were haphazard with no
Challenge/Pain point
correlation between the application back up and data base back. Due to this there was a danger
of losing data of the application in case of any eventuality
The team came up with a definitive scheduled structure for the back ups being taken. The
Solution
solution made sure that the file system and the data base back ups were taken and monitored so
that data was secure at any point in time
With a more definitive schedule running, backup jobs ran better with the new backup windows,
Tracking of the client backups was more streamlined making sure that the application servers
were backed up properly.
Benefits
For the 2500 clients that were running, assuming 10% ran duplicate jobs, it amounts 2.5 Tera
Byte wastage for a single day and for a month it would be 75 Tera Byte. The cost for this
unnecessary maintenance would be $1.5 mil per month which was the value add for this simple
looking idea.
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RADICAL IDEAS
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Value Creation – Examples
Payment solution for enhanced business
Topic
US based product firm
The customer's eStore platform supports very few local payment types in various geographies.
Challenge/Pain point
This resulted in loss of business due to customer drop at the checkout page.
The idea was to support new payment types, such as Boleto, Paypal and Yandex Money for
Solution
specific geographies, where the customer had a higher customer base
With the help of these new payment system introduced, the client will be able to generate extra
Benefits
annualized revenue to the tune of 4 million. Also the enhanced system will help attract new
customers
Modularised framework for parallel development
Topic
US based ISV
The customer’s current process defined sequential development i.e. one product being in pipe,
all other products have to wait till the previous one goes out of complete cycle. At times due to
Challenge/Pain point
revised priority the existing line needs to be discontinued while starting a new one which leads to
wastage of effort spent
HCL proposed to modularize the development framework to accommodate parallel development
Solution
of products. This also enabled identification of the core and configurable components which also
reduced overall cycle time and enabled faster Go-To-Market
This idea ensured benefits on multiple levels with reduced turn around time due to product line
Benefits
changes and the faster time to market on multiple product lines resulting in additional revenue
generation for customer to the tune of nearly USD 4 Mn
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Value Creation – Examples
Identification of the Over paid discount and reduce the loss thus incurred
Topic
Europe based Telecom giant
The Customer was providing discounts for the invoices raised. Year on year the spend term
Challenge/Pain point reduces. But the discount paid was the same. This was a huge challenge as many customers
were running away with the discounts for which they were not eligible
HCL team manually identified the overpaid discounts for the 7 accounts initially and highlighted
Solution
to Revenue assurance team. This helped the Revenue team in recovering the extra discounts
This simple looking idea has resulted in a huge revenue loss recovery. As of now the Customer
Benefits
has raised $1.32Mil towards its clients and for $3.1 Mil the discussion is going on which also is
expected to be recovered.
Vendor Portal Implementation
Topic
US based Retailer
As the customer sources its products from vendors outside the geo, its subsidiary handles the
Challenge/Pain point process and collects samples on its behalf. This process is time consuming and increases the
cycle time
The team proposed an idea of developing an portal which will provide secured access to the
Solution
factories to provide the sign off after sending the sample to subsidiary.
This idea not only resulted in a faster cycle time for closure but it also resulted in decreasing the
Benefits
work load on the subsidiary company as only 1 person was required to manage the process as
opposed to 10 employees who were involved earlier. This resulted in saving of USD 600k.
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Case Studies of Everyday Innovations
User Friendly Query Tool on Objectivity DB
Topic
Innovative solutions , Value Adds
Challenge/Pain point Manually written query approximately takes 7 person days on Objectivity database
Solution
Developed a User friendly Query language tool for Objectivity DB
Benefits
New Query Language tool takes less than 5 min to generate Query results. 99% reduction in
time and the opportunity cost saved for end users would amount to over 1.6 M per year
Enabling visibility through competitor product
Topic
Innovative solutions , Value Adds
The customer had a self promoting application which was configured to be used within its own
Challenge/Pain point browser. As the market share of other browsers was high the overall impact created with end
user was low thereby impacting the advertising revenue.
The idea was to ensure that the application is well supported on other competitive browsers
Solution
which will ensure a higher user base
With the help of these new customizations, the client will be able to reach out to a higher user
Benefits
base thereby resulting in higher annualised revenue to the tune of USD 4.7 million.
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