QuickSeat
CS 410 Approval Presentation
http://www.cs.odu.edu/~cpi/cpi-s2002/quick_seat/
Outline
Societal Problem
Significance
Solution
Goals
Objectives
Technical Components
Functional Component Diagram
Interfaces
Phase 0
Detailed Phase I
Phase II
Phase III
Marketing
Risks
Future
References
2
Group Members
Jeff Rusak – Project Manager
 Carla Seaborn – Secretary
 Shahid Wajid – Web Master
 Danielle Maxey – Budget
 Yohannes Affa – Marketing
 Adnan Sabir – Head Researcher
 Michael Smyth – Scheduling

3
Societal Problem
Research shows that restaurants lose a staggering
amount of money during busy shifts due to the
amount of time it takes to turn tables
4
Profit Lost
80000
70000
60000
50000
40000
Profit Lost
30000
20000
10000
0
1
2
3
4
5
Significance
6
Food Prep
Management
EFFICIENCY
Staff
Patrons
7
Q: At the entrance of the restaurant, would you be interested
in seeing the waiting time to be seated and the waiting
queue?
 1) Yes
 2) No
96%
1
1
2
2
0%
4%
20%
40%
60%
80%
100%
8
Solution
QuickSeat
9
Goals
•
Higher profit
• Increase table turnover
• Increase sales up to $400
•
•
•
Customer satisfaction
Convey information
Improve overall efficiency within
restaurants
10
Objectives
Waiting queue
 Increase restaurant table turnovers
 Statistics
 Guest information
 Keep the staff focused on patrons
 Keep managers calm and organized

11
Technological Components
Kiosk (Host/Hostess) – ECCS, Inc.
•
•
•
Smart Card Reader/Writer
Printer
Touch Screen
Touch Screen (Bus Boy) – Touch Screens, Inc.
Server/Database – MS SQL Server 2000
2000.net Computers
Television Monitors (3) - Toshiba
Cables/Mounting Hardware
2000.net Computers
12
Functional Component Diagram
13
Kiosk
14
Interfaces
Menu screen
Add/Delete Tables
Queue
Seat Guests
Daily Data
Input Guests
NO
YES
NO 
Bus Boy Screen
Television Display
Other Software

Card reader/writer
 Report generation
 Interaction between host, television, and bus
person
23
Phase 0
24
Organization Chart
Jeff Rusak
Project Manager
Technical Writer
Carla Seaborn
WebMaster
Shahid Wajid
Budget
Danielle Maxey
Marketing
Yohannes Affa
Head Researcher
Adnan Sabir
Scheduling
Michael Smyth
25
Milestones
Feasibility Presentation
 Milestone Presentation
 Functional Specification Paper
 Web Site
 Grant Proposal
 Approval Presentation

26
Phase I
Proof of Concept
27
Objectives

Interaction between components
 Obtain guest information
 Gather statistical data
 Interfacing with database
28
Hardware

4 Dell Computers
 16” Toshiba Television
 HP Inkjet Print
 Network Cables
– 2000.netcomputers

Card Reader/Writer
– SchlumbergerSema

1000 Smart Cards
– Equipmentbroker.com
29
Software

Touchscreen Software Kit
– Touchscreen.com

Microsoft Visual Studio C++
 Smart card reader/writer software
– SchlumbergerSema
30
Organizational Chart
Project Manager
Software Engineer 1 Software Engineer 2 Software Engineer 3 Hardware Engineer
WebMaster
Technical Writer
31
Creation of Simulation

Touch screen software installed on two
computers, networked with television
 Smart Card reader/writer and printer hooked
to host/hostess computer
32
Schedule
33
Milestones

Milestones
– Hardware
– Software
– Documentation
– Demonstration
19 days
56 days
23 days
32 days
34
Hardware Schedule

Timeframe:
3 Sept 2002 – 27 Sept 2002 19 days
Buy Hardware
Integrate Hardware
Test Integration
35
Software Schedule

Timeframe
9 Sept 2002 – 24 Nov 2002 56 days
Buy and Install
Display on Monitor
Integrate HW/SW
Develop Card Reader/Writer
Update Between Computers
Collect Data
Test Software
Test Simulation
36
Resources

Dell
 HP
 Microsoft
 SchlumbergerSema
 Toshiba
 Touchscreen.com
 2000.netcomputers
37
H/W & S/W Budget

Budget for Phase I:
Hardware:
4 Computers
16” Television
Printer
Network Cables
Programming Software
Reader/writer software
Reader/writer
Touchscreen software
1000 Smart cards
$5556
$179
$199
$300
$100
$87
$49
$200
$130
-----$6800
38
Personnel Budget

Personnel:
Project Manager
Hardware Engineer
Software Engineer
Software Engineer
Software Engineer
Web Master
40% Overhead
$25000
$2922.96
$3230.64
$2615.28
$3230.64
$27000
----------$64999.52
$25599.81
----------$89599.33
39
Phase I Total
$96399.33
40
Evaluation Mechanisms

Cost Comparison
 Progress Reports
 Updates between television and computer
 Storing of information on smart cards
41
Phase II
Design
42
Objectives

Create Working Prototype of QuickSeat
 Start Marketing
43
Organizational Chart
Project Manager
Software Engineer 1
Software Engineer 2
Software Engineer 3
Software Engineer 4
Hardware Engineer Database Engineer 1 Database Engineer 2
Webmaster
Marketer
Lawyer
44
Hardware Budget

Hardware:
– Kiosk
 ECCS Inc.
$7221
– Touchscreen
 Touchscreen.com
$630
45
Personnel Budget
4 Software Engineers
Hardware Engineer
Project Manager
Web Master
Marketer
2 Database Engineers
Lawyer
40% Overhead
$71381.76
$3230.64
$17280
$3461.54
$10382.40
$5538.46
$1346.15
---------$112620.95
$45048.38
----------$157669.33
46
Schedule
47
Phase III
Outyears
48
Organizational Chart
Production Support Instal er/Trainer
WebMaster
Lawyer
Customer Support
49
Budget
Personnel:
Web Master
Lawyer
Customer Support
Installer/Trainer
Production Support
40% Overhead
Each product’s cost
400 products
$25000
$16153.80
$60000
$35000
$30000
-------$166153.80
$66461.52
---------$232615.32
$8631.58
$3452632
----------$3685247.32
50
Schedule

October 1, 2003

20 days to produce each package
51
Marketing

Deal With Most Popular Chains in U.S.


Time To See a Return on Investment


26 Weeks
Profit After First Year


8106 Restaurants
$9828
Profit Each Additional Year

$19656
52
Return On Investment
5% of Market First Year
53
Risks

Not Enough Clients
 Prime Contractor Goes Out of Business
 Competition
 Failure to Achieve Objectives
54
Future

Food Queue
 Networking Chain Restaurants
 More Data!
 Smart Card Information
– Birthdays, anniversaries, favorite foods
55
Conclusion
Why Fund QuickSeat
Why Should We Continue This Project
56
References
 Omron Systems
– http://www.omronosi.com
 Schlumberger Sema
– http://www.reflexreaders.com
 No Frill Bar and Grill
– Owner: Jerry Meltsner
 Ruby Tuesdays
 Table Check
 http://www.tablecheck.com
57
References
http://www.hotelschool.cornell.edu/publi
cations/hraq/feature/pdf/390698a.pdf
http://www.sd81.k12.wa.us/Safety/pdf/editrout
route.pdf
http://www.restaurant.org
http://www.census.gov
58
References

http://www.toshiba.com
 http://www.touchscreens.com
 2000.net Computers, Inc
 Uni-Tek Computers
 http://www.eccsva.com
 http://www.touchscreens.com
59
Questions
60