Shibu Kaiprath
Email ID: shibukaiprath@gmail.com
Pothera House, Kadannappally-PO, Mandur-VIA, Kannur-670501, Kerala-INDIA
Technical Support
Technically sophisticated information technology specialist with solid experience supporting
software/hardware systems and performing equipment upgrades under adverse conditions
Professional Synopsis
 With over 10 years of rich experience in the areas of Technical Support Service, IT & Electronics
 Presently associated with KBR as a Technical Support
 Excellent relationship management skills with experience in statutory compliances and smooth
business operations.
 Excellent skill and knowledge IT Hardware and Software/Electronics/Graphics Designing
 Ensuring development of team members, training them and grooming them for the best result
orientation.
 Strong analytical, communication and organizational skills with the ability to analyze business practices
and define and document optimal procedures or practices.
Academic Highlights
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ITI Diploma in Electronics from Wadihuda ITI, Kannur, Kerala-India
Diploma in Computer Hardware Maintenance from Info sonic Computers, Kannur, Kerala-India
Diploma in Computer Application from Alpha Computers, Payyanur, Kannur, Kerala-India
Successfully completed XEROX Work Center/Copy Center Technical Training Course
Computer Knowledge: Windows Xp/vista/Windows7/Windows8, MS Office, Photoshop, Coral Draw,
Flexi Sign & Internet
Career Highlights
Since April’2006
Afghanistan
till date
Technical Support - KBR, for British Army, Camp Bastion-
Key Responsibilities:
 Oversees all operations
 Responsible for the Support and Service for KBR Desktop, Laptop, Printer, Xerox Photocopier and LAN
 Follows the company and KBR Policies and safety rules all over camp
 Writes reports and keeps necessary records
 Maintains inventories of supplies
 Orders replacement supplies when necessary. Trains, schedules and supervises worker.
 Provides leadership to cause the creation of organizational structure and processes required to fully
execute the requirements of services and is responsible for the execution of services.
 Interaction with the client, discussing issues they may have and problem resolving.
 Excellent customer service
From 2005 August to 2005 November
Customer Support Engineer – Computer Care, IT
Sales & Service Company, Payyanur, Kerala-India
Key Responsibilities;
 Responsible for Service, assembly and upgrades of LG, COMPAQ, WIPRO, ZENITH, ACER
Personal Computers & Laptops
 Customer Support company sell Hardware & Support Including LAN Adapters, CD ROM drives, TV
Tuner cards, Sound Cards and other kind of Hardware Devices
 Installing Configuring, Maintaining, trouble shooting and Configuring of network cables
 Provide On-Site Service and Telephone Technical Support on IT Peripherals
 To coordinate between client and the site engineers so as to see that all work is completed within
strict time lines and without compromise on quality.
 Implements and manages an effective customer service program
 Ability to handle multiple tasks simultaneously and resolve problems as they occur
From 2004 August – 2005 July Customer Support Engineer-IT & Audio Systems, LG Service
Centre
Key Responsibilities;
 Responsible for Service, assembly and upgrades of LG Personal Computers, Laptops and Audio
Systems
 Customer Support for LG MY PC Hardware & Support Including LAN Adapters, CD ROM drives, TV
Tuner cards, Sound Cards and other kind of Hardware Devices
 Reporting to the Senior Supervisor on a daily basis
 Provide On-Site Service and Telephone Technical Support on IT Peripherals
Personal Information
Nationality
Date of Birth
Passport#
:
:
:
India
25-05-1981
K0514370
REFERENCE
Rtd Lt Col. Michael Tobin, British Army, UK, tobinmt@hotmail.com
Lt Col. V. J. Overton, British Army, UK, vernoverton@hotmail.com
DECLARATION
I hereby declare that all the above details are true and best of my knowledge that I will discharge my
duties to the entire satisfaction.
Thanking you.
Date :
Place :
(Shibu Kaiprath).