POSITION DESCRIPTION
TITLE
APS Level
Section/Branch/Group
Location:
Regional Manager – Compliance Operations
EL 2
Compliance Operations
Sydney
The Environment
On 1 July 2011, the Australian Skills Quality Authority (ASQA) became the national regulator for Australia’s
vocational education and training (VET) sector. ASQA is a Commonwealth Statutory Authority with
responsibility for registering training providers and accrediting courses, and regulating quality outcomes
against national standards.
ASQA will be administered from Melbourne with regional offices in each state and territory capital and
administrative functions are performed in each regional office.
These Regional Manager – Compliance Operations position will be based in Sydney.
Purpose
The Regional Manager – Compliance Operations will formulate strategies and policies, based on sound
risk management principles, and in accordance with delegated authority, to manage the compliance
assessment of registered training organisations (RTO) against regulatory requirements, including:
 The Australian Quality Training Framework, and/or
 The National Code of Practice for Registration Authorities and Providers of Education and Training to
Overseas Students, and/or
 Other purposes as required (for example, where there is a formal arrangement between the National
VET Regulator and a State/Territory Government purchasing authority to validate funding contract
compliance).
The Regional Manager – Compliance Operations will manage the performance of a diverse team that
comprises Principal Compliance Auditors, Lead Compliance Auditors, auditors under contract to ASQA,
and other staff performing related functions to ensure that the risks to quality vocational education and
training are managed and governments, industry and consumers can have confidence in the qualifications
issued, and the training and assessment services provided by registered training organisations.
The Regional Manager – Compliance Operations based in Adelaide will coordinate ASQA’s client and
stakeholder communications strategies. The Regional Manager – Compliance Operations in smaller
regional offices (eg. Hobart, Canberra, Darwin, Perth) may be required to conduct audits of RTOs, when
operational convenience demands.
The Regional Manager – Compliance Operations reports to the Commissioner – National Compliance.
GPO Box 9928 Melbourne Victoria 3001
ABN 72581678650
www.asqa.gov.au
The Job
The Regional Manager – Compliance Operations will perform the following key duties and tasks:
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Leading the implementation of the compliance assessment strategy in accordance with the strategic
and operational plans, relevant legislation and national standards
Leading and managing compliance operations staff, information and communications staff, and data
and administration staff in the performance of their duties and facilitating the development of their
capabilities in compliance assessment and related activities
Leading large and/or complex and/or contentious and/or high risk training quality compliance audits,
when required
Developing and monitoring operational plans and strategically managing resources to effectively
deliver results
Ensuring accurate, valid and comprehensive records of audit and other related information are
maintained in accordance with policies and procedures and used to inform decision making and
planning
Preparing high level reports, briefs and correspondence on audit activities and related topics to a
range of stakeholders including the ministerial council, commissioners, senior government officers
and national committees, and provide input into related national policy and operational activities
Contributing and providing expert representation and advocacy to Commissioners, the
Administrative Appeals Tribunal and other decision-making forums to achieve favourable outcomes
for all stakeholders
Cultivating and nurturing productive internal and external working relationships with VET
stakeholders
Discharging duties with professionalism, integrity and due diligence, in accordance with delegated
authority
Adhering to public service values and the Code of Conduct and operating as an effective
representative of the regulator in public and internal forums.
Qualifications/Special requirements
Possession of the following credentials is highly desirable:
 Certification of personal attributes, knowledge and skills as prescribed within AS/NZS ISO 19001:2003
Guidelines for Quality and/or Environmental Management Systems Auditing
 Competencies from the BSB07 Business Services Training Package:
o BSBAUD402B Participate in a quality audit
o BSBAUD501B Initiate a quality audit
o BSBAUD503B Lead a quality audit
o BSBAUD504B Report on a quality audit
 TAE40110 Certificate IV in Training and Assessment (or equivalent competencies).
The Regional Manager – Compliance Operations must possess a current car driver’s licence and may be
required to undertake frequent motor vehicle and/or air travel. Travel to venues requiring overnight
stays and to international locations may also be required.
GPO Box 9928 Melbourne Victoria 3001
ABN 72581678650
www.asqa.gov.au
Selection Criteria
Within the context of the role described above, the candidate will have the following key attributes:
1. Demonstrated ability in the leadership of a modern regulatory business unit and achieving results
consistent with strategic and operational goals, and in managing teams, developing team
capabilities and managing staff performance to achieve outcomes.
2. Demonstrated ability to conduct large and/or complex and/or contentious and/or high risk
training quality audits using research, analytical, conceptual, risk management, interviewing and
investigation skills to evaluate compliance with prescribed standards.
3. Highly developed conflict resolution, negotiation and influencing skills including evidence of
developing and maintaining successful stakeholder relationships.
4. Excellent communication and interpersonal skills, including the ability to provide accurate and
timely advice to senior management, and to communicate effectively with stakeholders and
clients.
5. Extensive knowledge of vocational education and training in Australia and the regulatory
framework for vocational education and training.
To Apply
Applications should address the selection criteria (maximum of 450 words per criterion) and include the
name and contact number of at least two (2) referees, at least one of whom should be a current or recent
direct supervisor. A curriculum vitae or résumé should also be included.
Contact:
Amanda Murray
Amanda.murray@asqa.gov.au
03 9954 2796
Closing date:
1 August 2011
GPO Box 9928 Melbourne Victoria 3001
ABN 72581678650
www.asqa.gov.au