MARY GRACE T.HANGAD
Al Sadd , Doha , Qatar
Contact No: 33088295
Email Add: hangadmarygrace@yahoo.com
CAREER OBJECTIVE:
To seek a challenging position in a reputable company with an opportunity to integrate and exercise my
skills and enable me to provide major contributions to the company.
PROFESSIONAL EXPERCIENCE
SHOE MART (SM Department Store)
National Highway Brgy. Tagapo Sta. Rosa Laguna, Philippines
March 2008 – October 2012
http://www.sm-shoemart.com
Customer Service Assistant
September 2009 – October 2012
Duties and Responsibilities:
 Making sure every customer who comes through the door leaves happy, provides help and advice
to customer when needed.
 Daily routine will vary depending on the assignment and could do anything from arranging shop
displays and handling payments to taking part in customer promotion and events.
 Keep up-to-date with all the latest product and promotion to explain it to customers who may be
interested.
 Handles properly if there is any complaints from the customers.
 Responsible in accepting credit card, internet, utilities, real state, pre need payment transactions.
 Accept application for NSO authentication like birth certificate, marriage certificate, death
certificate.
 Managing all the cash and check transaction in their workplace.
 Maintaining daily account of the daily transactions.
 Balancing the daily account at the end of each day.
 Checking the daily cash balance.
Cashier – Department Store
March 2008 – August 2009
Duties and Responsibilities:
 Ensure to have enough cash denominations to have smooth exchange of cash transactions.
 Ensure that all sold items are properly encode in the system.
 Responsible to provide customers receipt for every transaction against the payment (i.e. cash,
credit or debit cards, gift certificate).
 Ensure to get valid signature from the customer when taking credit cards payment.
 Be vigilant for possible fraud transactions.
 Conduct proper cash count after shift ends.
 Be able to handle if there is any inquiries or complains from the customers.
 Interacting with the customers that come to the counter.
 Checking for the price of products and any discounts or offers.
 Receiving coupons and deducting the said amount from the customers.
 Reporting discrepancies they find within the accounts to their superiors.
TITO IGNALIG INSURANCE and ALLIED SERVICES
Rizal Street, Tagum City,Davao del Norte, Philippines
Clerk/Cashier
June 2006 – December 2007
Duties and Responsibilities:
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Prepares monthly sales report
Follow-up renewal insurance to the clients
Monitors collection
Do deposit collections to the bank
Filling of files
HEARBCO - HIJO EMPLOYEE AGRARIAN BENEFICIARY COOPERATIVE
Madaum Tagum City,Davao del Norte, Philippines
Filling Clerk
November 2004 – April 2005
Duties and Responsibilities:
 Filling of 201 files of the employees
Educational Background
College
Bachelor of Science in Commerce Major in Management
University of Mindanao Tagum College
Mabini Street Tagum City, Philippines
School Year 1999 - 2003
Secondary
Tagum National High School
Apokon Tagum City, Philippines
School Year 1994 - 1998
Elementary
New Bohol Elementary School
New Bohol New Corella Davao del Norte
School Year 1988 - 1994
Personal Data
Age
Date of Birth
Place of Birth
Civil Status
Citizenship
Sex
Religion
Computer Skills
Affiliation
Supreme Student Council (SSC)
Member
1999 - 2003
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31
June 04, 1981
Patrocinio Cortes, Bohol
Single
Filipino
Female
Roman Catholic
Basic knowledge in Microsoft Excel and Word.
Junior Personnel Management Association of the Philippines (JPMAP)
Member
1999 – 2003
REFERENCES
Available upon request