HEALTHCARE EXECUTIVE MBA MICRO ORGANIZATIONAL BEHAVIOR BUS 742 Facilitator: Harry J. Bury, Ph.D. Office: (440) 826-2395 Home: (440) 891-9517 http://homepages.bw.edu/~hbury/ Fax: Email: Webpage: (440) 826-3868 hbury@bw.edu Course Description : The micro-perspective of Organizational Behavior examines small units, namely the individual and small groups. Theories of motivation, learning, perception, communication, personality, team building and decision-making are all emphasized, equipping managers with a sound conceptual understanding of the causes of behavior, a set of tools with which to change behavior, and a body of research finding to support the hypotheses and relationships regarding personal and environmental causes and behavioral outcomes. The major assumption of this course is that one cannot understand and mange others unless one understands and can manage oneself. One cannot understand the "outside other” unless one understands the "inside self". Hence, the focus of this course is on you, the participant. Specific exercises will be offered for this purpose, so we can all learn by listening, observing, doing, thinking and feeling. The course focuses largely on the "here and now"-learning from present experience as much as possible. Hence, the emphasis is on process-looking at and learning from what is happening right now in the classroom and how we can make it better. Our objective is not only to learn theory, but to actually improve the present process and, if we are successful at doing this, that will be our most significant learning. The facilitator assumes that, if the participants have not changed their own behavior, the participants have not learned. The more the participants change during the course and beyond, the more they have learned since learning occurs when people act on and produce what they say they know. In the first class after the opening weekend (second weekend) we will determine what we want to learn in the area of Micro Organizational Behavior; how we want to learn it and how we want to determine that we have learned. As the above indicates, my preference is to learn by doing primarily and to demonstrate success by change in behavior. But, let’s see where the class is at on Friday, January 23rd, 1999. In preparation, I would like each team to fill out the Team Effectiveness diagnostic Instrument in the Team Building Text and have one member of each team collect the data on page 11 from the personal data of each’s page 12. Do the Individual Reading beginning on page 13. You will quickly see that it relates to the Pinch Theory you experienced the first weekend. Then, one of the Teams will demonstrate Team Meeting I by dealing with the data in a fish bowl with the rest of the class as observers. Afterwards, we will process the learning experience and look at the resulting learning for all of you. I look forward to seeing you all on January 8th for our opening weekend and on the 23rd when, as a class, we commence this existing learning experience. CONTENT BUS 742 HEALTHCARE EMBA Begin Psychological Contracting Discuss the importance of feelings and their application to the workplace. Complete Psychological Contracting Ala. Pinch Theory Team Building Module (2) - Developing our Mission. Explore Emerging Paradigm Motivation - influencing attitudes and behaviors to achieve high performance and manage conflict. Team Building Module (3) - Role Clarity Finish Motivation and begin Perception - how our perceptions shape our personality, attitudes, beliefs, and behaviors. Team Building Module (4) - Role Conflict. Finish Perception and begin Personality. Team Building Module (5) - Participation/Influence - Critical Thinking and Decision Making. Finish Personality and begin Communication - communicating effectively between "levels" of the organization. Team Building Module (6) - Meeting Effectiveness/follow-up Team Development issues - How to work on team deficiencies. Communication - How to effectively crach. Delegating successfully to one who is resisting Team Building Module (7) - conflict Management Woods Experience Team Building Module (8) - Support Cohesiveness Leadership Team Building Module (9) - Mission Revisited - Goal Setting for the future Critiquing our performance as a team. Leadership continued Final Meeting Present Learning Critique Reach consensus of class as to what we learned Demonstrating skills learned. RECEIVABLES Smile Experience paper due Have TAT stories written TAT Exercise paper completed FIRO-B Questionnaire completed Values paper due FIRO-B Team paper due "I Love You" Exercise paper due In the Woods Experience paper due Personality Experience paper due Leadership Questionnaire completed (20 simple cases) Communication Experiment paper due AA paper due Leadership Data from reports completed Emerging Paradigm papers due