RESUME
ZARINA BINTI MOHAMED YUSOFF
LOT 94, JALAN 4,
TAMAN DESA PINGGIRAN,
68100 BATU CAVES,
SELANGOR DARUL EHSAN
019 3296487
iena.yusoff@gmail.com
PERSONAL
PERSONAL
PARTICULARS
PARTICULARS
Date of birth : 3rd April 1984
Place of birth : Batu Caves
Marital Status : Single
Nationality : Malaysian
EDUCATIONS
2004 – 2005
Certificate in Electrical and Electronic Engineering (CGPA 3.37)
Sultan Haji Ahmad Shah Polytechnic
Kuantan, Pahang Darul Makmur
2002 – 2001
SIJIL PELAJARAN MALAYSIA (SPM)
Sekolah Menengah Teknik Selangor Sungai Buloh
Sungai Buloh, Selangor Darul Ehsan
1997 – 1999
PENILAIAN MENENGAH RENDAH (PMR)
Sekolah Menengah Kebangsaan Sungai Kertas
Batu Caves, Selangor Darul Ehsan.
WORK EXPERIENCE
Nov 11- Current
CompuDyne Sdn Bhd
Responsibilities :

Attend to all incoming calls at Reception counter and direct them to the relevant
departments
• General office admin
• Planning and scheduling route for drivers

Store inventory maintenance
• Ensure the sufficient supply of pantry beverages and toiletries
• In charge of daily incoming / outgoing mails / fax
• Handle other ad hoc assignments as required
June 10 - Mar 11
MAXIS MOBILE SERVICES SDN BHD ( CONTACT CENTRE )
Responsibilities :

Answer phones professionally, respond to customer inquiries, research required
information using available resources, handle and resolve customer complaints,
provide customers with product and service information, process orders, forms
and applications, identify and escalate priority issues, route calls to appropriate
resource, follow up customer calls where necessary, complete call logs,
complete call reports
Dec 09 – May 10
VADS BERHAD / CELCOM CONTACT CENTRE ( CUSTOMER SERVICE )
Responsibilities :

Answer phones professionally, respond to customer inquiries, research required
information using available resources, handle and resolve customer complaints,
provide customers with product and service information, process orders, forms
and applications, identify and escalate priority issues, route calls to appropriate
resource, follow up customer calls where necessary, complete call logs,
complete call reports
Mar 08 – Aug 08
Kajang SILK Highway ( TOLL SUPERVISOR )
Responsibilities :
Nov 07 – Mar 08

Reconcile Data Collector

Manage Toll Collector Staff

Monitor highway flow
USS Engineering & Trading ( ADMIN CLERK )
Responsibilities :

Processing vendor Invoices, Purchase order, Quatation, Delivery Order and
statement of account
Aug 07 – Oct 07

Laison with customer to ensure prompt billing of DO and invoices

To maintain an effective filing system and all documentation.
Sogo Pernas ( M ) Sdn Bhd ( CUSTOMER SERVICE )
Responsibilities :
Jan 05 – Jun 05

Attend VIP customer

Promote S Card members

Customer Services
Practical training at Pan Pacific Hotel Kuala Lumpur
Responsibilities :

Maintaining fire-fighting equipment

Trouble-shooting indoor wiring

Technician
OTHERS INFORMATION

Hardworking, enjoy meeting people and have no problem in making friends, fast learner, able to adapt to
any given situation, highly motivated and initiative

Can work under pressure, in a team, individually or independently and meet tight deadlines

Speak and written fluent Bahasa Malaysia and English
REFERENCE
The following persons have agreed to provide any additional information regarding my qualifications and character :
Mr Mohd Asmat Bin Hamzah
Team Leader of Celcom Careline,
8th Floor, Menara Celcom,
No 82, Jln Raja Muda Abdul Aziz,
50300 Kuala Lumpur,
013 2478350
Miss Rohaini Abdul Rahman
HR Executive,
Suie B-11-3 & B-11-4,
Megan Avenue 1,
189 Jalan Tun Razak,
50400 Kuala Lumpur
03-2162 7585
AVAILABILITY / EXPECTED SALARY


1 month notice
RM 2,000.00