VALUE STREAM MAPPING FOR
BUSINESS PROCESS MANAGEMENT
IMPROVEMENT (QI15)
Introduction
Value stream mapping is a lean-management method for analyzing the current state and
designing a future state for the series of events that take a product or service from its
beginning through to the customer. It is crucial in the process of sustaining the customer
loyalty and in the continuous quality improvement process.
Objective
•Planning and preparation. Identify the target product family or service. Create a charter,
define the problem, set the goals and objectives, and select the mapping team.
•Make cost savings through streamlined processes
•Improve time and performance management
•Increase customer satisfaction and loyalty
Course content









Understand the background and application of Value Stream Mapping
Learn how to apply Value Stream Mapping principles to business processes.
Process Activity Mapping
Supply Chain Responsiveness matrix
Product Variety Funnel
Quality Filter Mapping
Forrester Effect Mapping
Decision Point Analysis
Overall Structure Map
Who should attend
Executives, Engineers, Quality Managers and Quality Engineers
Duration
Two (2) days 9.00am—5.00pm
SIRIM Training Services Sdn. Bhd.
Building 2, SIRIM Complex
1, Persiaran Dato’ Menteri
P.O.Box 7035, Section 2
40700 Shah Alam
Selangor Darul Ehsan
Attn
Tel
Fax
Email
Website
: Shahrulazam Jaafar
: 03-55446202
: 03-55446754
: sirimtraining@sirim.my
: www.sirimtraining.my
Enhancing Your Organization’s global competitiveness through QUALITY, TECHNOLOGY and BEST PRACTICES