Quirino Cardozo
RESUME SNAPSHOT
Fully detailed resume from Page 2
NAME
JOB POSITION
NATIONALITY
IN DUBAI
Quirino Cardozo
IT Manager
Indian
Yes
RESUME
Experience:
 Group IT Manager - BinHendi Enterprises LLC.
Dubai, UAE - September 2011 till Present
 Group IT Manager - Time Machine Group
Dubai, UAE - December 2010 - September 2011
 Middle East Support Manager - Estate Master FZ LLC
Dubai, UAE - June 2008 - July 2010
 Systems Engineer – Sprecher Berrier & Partners FZCO
Dubai, UAE - December 2004 - June 2008
 Multimedia Designer / Flash Developer (Freelance) - 121 Agencies
Media City, Dubai, UAE - September 2004 - November 2004
 IT Support / Operations Coordinator - Al Zuari Shipping Co. LLC
Sharjah, UAE - March 2003 - August 2004
 IT Support / Multimedia Developer - TMM, Don Bosco Communications
Mumbai, India - June 2002 - March 2003
 Self Owned - Lucky Cybercafé
Goa, India - November 2001 - June 2002
 Web Design Coordinator / IT Support - Indiacar.com, M.K Sanghi Group of
Companies
Mumbai, India - August 1999 - November 2001
 Corporate Instructor / Customer Support - Indo-European Computer Institute
Mumbai, India - February 1997 - August 1999
Skills
IT Administration & Networking
Windows Server 2008, 2003, Active Directory, Exchange 2007, Windows Vista, XP,
(all previous Windows versions), Windows NT Server, Citrix, VMware (Windows
Virtualization), TeamViewer (Remote desktop support), Microsoft Office, ShortCuts
(Salon management Server-Client System) , Veritas, WAN, LAN, VPN, PC and IP-based surveillance systems (Cameras, etc.).
Business Operations
Visual Enterprises (SQL-based ERP), JPOS, POSFACT (Visual FoxPro systems) for
Retail Operations point of sales, GEMS HR & Payroll (Oracle based system),
MICROS POS (Enterprise Server + POS Store operations) for Hospitality,
SalesForce, Tally, ShortCuts.
Web Design & Development
HTML, Dreamweaver, Flash FTP, Photoshop, Web hosting.
Design – Print Media
CorelDraw, Illustrator, Photoshop.
Multimedia
Project Co-ordination, Conceptualization, 3D Studio Max, Flash, Photoshop,
Director, Camtasia Studio, Audiovisuals (Voiceovers, Videos, etc.), Multimedia
presentations, Scripts & Multimedia CD production.
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Quirino Cardozo
Mobile
Email
Passport Details
Visa Status
Driving Skills
: 056 2069061
: qc4000@hotmail.com
: F 5395415 expiring in 2016
: Dubai Employment Visa
: Valid UAE Driving License
Career Objective
: To provide my employer with a unique blend of my skills, a total of 16
years of technical experience (10 years UAE) and multi-talented qualities
which I have in the past successfully utilized to their maximum potential,
making me an outstanding performer on the job to contribute positively
and increase productivity in the organization.
Qualification
Academic
Professional
: Bachelor of Engineering (Computers), Mumbai University, 1996.
: Completed MCP Certification in Dubai.
Extra Curricular Activities
Professional Experience
Sept’ 2011 till Present
Job responsibility
o
o
: Participated in inter-college competitions and college social programs,
trained in Martial Arts.
: Group IT Manager – BinHendi Enterprises LLC, Dubai, UAE
(Company with diversified businesses)
Job Profile
 Responsible as main point of contact with all business units & divisions for I.T related
matters.
 Research and propose solutions in line with business requirements and introduce
systems to improve workflow.
 Implement cost-effective measures/solutions to existing bottlenecks.
 Understand and execute current & provide planning support for new projects, outlet
openings, etc.
 Oversee I.T operations to ensure delivery timelines are adhered to.
 Manage I.T team by allocating multiple roles/distributing work load.
 Re-structuring I.T Department and re-assigning job responsibilities.
 Review I.T policies and update/change if necessary to be in line with management
values as well as support the efforts of other departments within the company.
 Websites - Planning & developing for existing and new online presences.
 Oversee LAN/WAN Administration – Routers, Switches, Firewalls, other network
devices.
 Responsible for Backup of all Servers and manage restore/disaster recovery if
necessary.
 Manage all Servers – Domain Controllers, Email, Database, Backup, DNS, etc.
 Managing Corporate Email on Microsoft Exchange 2007.
 Provide Point Of Sales support to all outlets; Retail, Hospitality and store-level
operations support to all other divisions to ensure maximum uptime.
 Micros Systems (for Hospitality division) – Plan, Purchase, implementation and
coordination with supplier.
 Maintenance of Software licenses, Support Contracts (AMCs) and SLAs.
 Administrative and technical support to Federal Exchange money exchange division.
 ERP Project –
- Planning and costing of IT Equipment – Servers, Software Licenses, etc.
- Serve as central point of contact between ERP team and internal departments.
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Dec’ 2010 till Sep’ 2011
Job responsibility
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: Group IT Manager – Time Machine Group, Dubai, UAE
(Company with diversified businesses)
Job Profile
IT infrastructure planning and review.
Planning contingency for critical IT operations.
Installing and configuring servers and computer systems.
Managing administration and controlling access of servers, domain, databases,
users and IT resources.
Troubleshooting, diagnosing and resolving hardware, software, network operating
systems and virus defenses.
Ensuring maximum availability of computer systems throughout the Company.
Running network applications like remote desktop, etc to support systems and users.
Backup and recovery of servers from crash/ disaster till the extent possible.
Introducing backup and disaster recovery mechanisms.
Keeping an eye on general IT operations to take necessary proactive actions.
Implementation and maintenance of biometric attendance, accounts and payroll
systems (Tally).
Implementation and maintenance of surveillance systems in the branches.
Exploring and implementing tools and technologies for Business Project
Management, Retail Division, Workflow Management, etc.
Exploration of mechanism for helpdesk like systems.
Builds and maintains vendor relationships.
Negotiating prices and contracts with manufacturers and vendors for all software,
hardware and consulting services.
Ensuring timely and accurate delivery of technology products and services.
Supporting CIT team in intensive technical issues.
Supporting technical advancements in daily operations.
Looking at various productive ways to perform across organization.
Drafting IT policy for the organization.
Monitoring and maintaining computer systems and networks for ensuring uptime and
security.
Coordination with Etisalat/ EPBX vendors for installation of new telephone or
internet.
Architecture infrastructure aligned with organizational goals and requirements.
Performs Project management of IT initiatives.
Manages multiple areas of technology and multiple departments.
Creates strategic goals and converts to easily implemented plans.
Monitors system performance and implements performance tuning.
Working with senior management to propose, agree and deliver IT service to defined
Service Level Agreements.
Maintaining and developing the company website.
Providing technical support; answering support queries either onsite, via phone or
email.
Supporting users in the use of Computer equipment by providing necessary training
and advice.
Administration of email accounts for company-wide email.
Forecasting any needed improvements, budgeting for and implementing any
changes.
Maintaining current and accurate inventory of technology hardware, software and
resources.
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June 2008 till July 2010
Job responsibility
: Middle East Support Manager – Estate Master FZ LLC, Dubai, UAE
(Australian based Property Software Developers and Distributors in Middle
East, Europe, Asia and Australia)
Job Profile
Software Support  Assisted Client's IT departments and Administrators for setup of our software on their
servers for server-client style licensing (Terminal server licensing on Windows 2003,
Windows 2008 servers, Citrix etc.)
 Installed and configured Microsoft SQL server database for Clients using the
Enterprise database on their local computers as well as servers.
 Ensuring smooth operation of our software by providing pre-sales technical support
to new prospects and existing clients with installation, configuration and setup of our
software as well as prerequisites (hardware & software requirements) on the Client's
computer (Windows XP, Windows Vista, Windows 7, Office 2003, Office 2007, etc.)
 Provided desktop support to large Clients like Nakheel, Majid Al Futtaim, Al Futtaim
Investments, Surouh, Masdar and many more.
 Assisted Clients in different countries largely in the Middle East as well in Europe,
India and Australia using remote support software.
 Manning the Middle East support inbox and responding to support queries.
 Promptly answering customer queries mostly on a technical level.
 Implementing time efficient Policies and Procedures.
 Chasing and notification Annual support renewals of Client's licenses on regular
basis.
 Meeting monthly targets of Annual support revenue.
 Registration and activation of the software licenses upon purchase by the Client.
 Carried out license transfers between Clients computers and/or users.
 Used SalesForce CRM software for invoicing, creating opportunities, license support
renewals, software support and training.
 Daily logged all customer queries as cases in the company software (SalesForce)
 Reviewed logged cases on a day to day basis and converted them to knowledge
based articles as required.
 Visited Client's site for installation, configuration and trouble shooting as and when
required.
Systems
 Providing in-house IT support to all the team members.
Administrator
 Taking regular back of company server.
 Coordinating with service centers and/or suppliers for repair and servicing of inhouse IT resources.
 Negotiation with suppliers for best quote for IT equipment.
 Promptly notifying sales and training related inquiries to the respective departments
for further action.
 Intimating all Middle East Clients of upcoming training schedules.
 Organized and coordinated training schedules, training labs and computers.
 Arranged training material for in-house, training labs and corporate trainings (training
conducted on site at customer's location)
 Designed and finalized videos to showcase all new features of new software
Design
[ Multimedia ]
releases using Flash, Action Script, Photoshop and design elements like Voiceovers,
background music, images and other Flash objects.
 Redesigned the main page header of the company Website as well as the products
Design [ Web ]
page in Flash.
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Dec’ 2004 till June 2008
: Systems Engineer – Sprecher Berrier & Partners FZCO, Dubai, UAE
(Distributors of Swiss & French Brand luxury products - Perfumes &
Watches in the GCC & Middle East)
Job Profile
Job responsibility
Systems
Administrator
IT Support
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Design [ Web ]
Design [ Print ]
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Design
[ Multimedia ]
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Administration of Windows 2003 Server & all client PCs, laptops, etc.
Installation and setup of new computers and IT equipment.
Regular backup of Server - user data, accounting data & emails.
Arranging server repair as and when needed.
Purchase requisition of IT equipment with best price & performance.
Trouble-shooting and resolving network & hardware problems.
Training new staff & employees for using our IT infrastructure (Accounting package,
data access, etc.)
Assisting in technical aspects of day-to-day office work – finding alternate solutions
for problems, IT/design-related problems, etc.
Optimizing and uploading marketing material for our marketing team’s easy
accessibility (on the move) on our website.
Worked on corporate website – www.sbpart.com
Designed full range of packaging material (Inner, Outer, Soft Pack, Shipping Case,
etc.) for newly-launched European cigarette brand.
Designed logos, letterheads, business cards & marketing material.
Conceptualized and designed the packaging and bottling of new perfume brand (yet
to be launched).
Created branding for luxury bags promoted by us.
Understanding and portraying our company’s brand identity by preparing
presentations in Macromedia Flash or PowerPoint for our various brands handled,
as and when required for distribution or display, e.g. Paris Gallery, etc.
Preparing marketing kits (Brochures, Training CDs & Promotional material) for the
various business units.
Sept’ 2004 till Nov’ 2004
: Multimedia Designer / Flash Developer (Freelance)
121 Agencies, Media City, Dubai, UAE (E-Marketing and New Media)
Job responsibility
Job Profile
Designer
[ Multimedia &
Web ]
 Designed interactive multimedia presentations, CDs, etc. using Macromedia Flash &
Director for Clients like Chalhoub Group, etc.
 Managed multiple, concurrent projects in different stages.
 Researched, selected and arranged suitable material for artwork and/or illustrations.
March 2003 till Aug’ 2004
: Systems Support / Operations Coordinator
Al Zuari Shipping Co. LLC, Sharjah, UAE
(Shipping Agents for Vessels & Rigs in Sharjah, Dubai, Jebel Ali and RAK)
Job responsibility
Job Profile
Systems Support  Setup and maintained the office LAN.
 Restructured systems for daily operations i.e. centralized the filing, email, scanning,
printing, etc.
 Assembled and maintained the computers, printers and all hardware.
Designer
 Visualizing and conceptualizing design for our company’s brochure and website
[ Web & Print ]
www.alzuari.com.
 Coordinated daily operation movements, namely clearance documentation, crew
Operations
Coordinator
transfers, sign-on, sign-off procedures, etc.
 Organized supplies to vessels under our agency calling ports in the UAE
 Self-correspondent (email, phone and fax) in dealing with port
authorities, clients and suppliers.
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June 2002 till March 2003
: Systems Support / Multimedia Developer
TMM, Don Bosco Communications, Mumbai, India
(Multimedia, Printing and Website Developing organization)
Job responsibility
Job Profile
Designer
[ Print ]
 Performed lead role in the design and production of print, identity, packaging,
multimedia, web design and web applications.
 Produced graphic material for company brochures, audio and video cassette
inlays, websites and in-house publications.
 Assisted in designing the Don Bosco Madonna Calendar 2003.
 Coordinated all in-house design and outsourced projects.
 Developed multimedia presentation CDs using Macromedia Flash with Action
script.
 Selected, edited and integrated audio components in presentations.
 Promoted our organization through our multimedia CDs and marketing team.
 Created highly functional and user-friendly websites.
 Planned, designed and developed the following websites:
www.donboscomumbai.org, www.tejonline.com, http://kristapurana.faithweb.com.
 Assembled and maintained the computers, printers, hardware, etc.
Multimedia
Developer
Designer
[ Web ]
Systems Support
Nov’ 2001 till June 2002
: Lucky Cybercafé, Goa, India (Self Owned)
(Cybercafé catering to Browsing, E-mail, Network games and Designing)
Job responsibility
Job Profile
Designer
[ Multimedia &
Web ]
 Setup and maintained the Cybercafé.
 Successfully transformed the cybercafé into a thriving business in a relatively
short span of time.
 Designing and typesetting various print materials like visiting cards, brochures,
corporate logos and websites.
Aug’ 1999 till Nov’ 2001
: Web Design Coordinator / Systems Support
Indiacar.com, M.K Sanghi Group of Companies, Mumbai, India
(Automobile and Motorbike Website Developing organization)
Job responsibility
Job Profile
Web Design
Coordinator
 Responsible for creating highly functional and user-friendly websites.
 Successfully promoted ourselves as a medium between visitors to our website
and Car Manufacturers, Auto Financiers, Insurance agents and Dealers.
 Designed primary web pages for the main website www.indiacar.com, a
comprehensive website on cars and car-related matters in India. Also designed
www.indiabike.com.
 Oversaw the activities and coordinated between auto financiers, insurance
agents, car manufacturers, programmers, content executives and management
for design, testing and final deployment on the website.
 Established production and programming schedules.
 Researched and provided the team with visual aids and usable links.
 Direct communication with clients regarding site requirements from inception till
completion of their projects.
 Partnered with leading publications like AUTOCAR India and OVERDRIVE to
develop India’s leading Auto portal.
 Setup the office infrastructure – Assembled & maintained computers, hardware &
the office LAN.
 Set up our exhibition booth (Server, PCs, etc.) for Auto Expo 2000 in Delhi, India.
Systems Support
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Feb’ 1997 to Aug’ 1999
: Corporate Instructor / Customer Support
Indo-European Computer Institute, Mumbai, India
(Institute conducting training in basic & advanced courses
development of software solutions)
and
Job responsibility
Job Profile
Corporate
Instructor
 Provided in-house corporate training to established institutions like Reserve Bank
of India, Bombay Police, etc.
 Instructed in various courses from basic to advanced level (Computer Basics,
MSOffice, Designing, Hardware Assembly and Maintenance).
 Provided after-sales support for our in-house developed software solutions.
 Designed advertisements in leading publications for the Institute.
 Designed brochures and handouts for promoting the Institute’s activities.
 Marketed our software solutions via faxes, cold calls, etc.
Customer Support
Designer [Print]
Additional Work Experience : Took up freelance projects for setting up LAN networks, assembling PCs
and troubleshooting in organizations as well as for individuals. Also
developed websites and designed promotional (Multimedia CDs, etc.) and
print material on part-time basis.
Personal Details
Date of Birth
Nationality
Marital Status
Languages Known
Hobbies/Interests
: 4th June 1974
: Indian
: Married
: English, Hindi, Marathi, Konkani, French and Arabic basic.
: Computers, Electronics, Photography, Music, Martial Arts, Reading, Driving
References
: Next page
Page 7 of 8
References on Linkedin.com
1. Aya Mbanefo - Vice President - Retail Fashion
May 2, 2012, Aya managed Quirino indirectly at BinHendi Enterprise L.L.C.
Quirino is a very diligent IT manager, was able to manage our IT department with very little
resources. He planned and streamlined our IT processes as well as making sure that systems
were up at all times. He fully understands the impact of IT to a business the size of Binhendi
Enterprises. I fully recommend Quirino as being capable, hardworking, innovative and a
solid IT professional.
2.
George Kunnappally - Senior Franchise Business Specialist
February 21, 2013, George worked with Quirino at BinHendi Enterprise L.L.C.
Quirino is a delight to work with. Always willing to assist - be it basic trouble
shooting or major interventions at our project sites or operational units.
Quirino does not hold back. He is on top of every situation needing his
assistance and is very hands on. Reachable - 24/7, he fully comprehends how
far technology drives today's business and how critical he and his team's
actions, services, support and contribution is. Quirino is a true professional, an excellent
team player and very easy to relate to. I would be delighted to work with Quirino again and
he comes highly recommended. All the very best.
3.
Rod Gilbody - Director Jumar Property Group - Authorised Partner for Propertybase in Australia
March 6, 2012, Rod managed Quirino at Estate Master - Property Software
Quirino worked for me for a little over 2 years and in that time I found him to be
a fine and upstanding person who went out of his way to see that the job was
completed correctly. His inquisitive nature meant that he was always learning
and continually looking for ways to create efficiencies in the company. I have no
hesitation in recommending Quirino’s services.
4. Harish Chandra - Country Manager at Binhendi Fashions Private Limited (Hugo Boss)
February 11, 2013, Harish worked with Quirino at BinHendi Enterprise L.L.C
Quirino is some one who makes things easier for you in the complex IT Field
and also quite diligent & hard working.
5. Mujabdeen S - Business Development Manager at Al Kendi Computer
June 19, 2012, Mujabdeen reported to Quirino at BinHendi Enterprise L.L.C.
When you think of a person who is always cheerful and easy to follow, it is none
other than Quirino. I have worked under him and learnt how to stay cool even
you have 1000's of pressure on top of your head. He knows how to manage the
people and situation. An effective IT manager for a highly dynamic retail
environment. Highly recommended.
Note: References with contact details furnished upon request.
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