Project Title :
Request for Proposal (RFP) for Common
Video Consultation Platform
RFP Reference Number :
MHHISDRFP15214
RFP Roll-Out Date :
30 Nov 2015
RFP Closing Date :
8 Jan 2016, 17:00 hours (SG Time)
1.
Objective of Project
MOH Holdings Pte Ltd (MOHH) is pleased to invite proposals to provide Video
Consultation (VC) as a fully managed suite of services to improve productivity for
patient care and collaboration among the healthcare professionals.
1.1
VC is aligned with the National Telehealth Strategy, which positions Telehealth as
a “workforce multiplier” that enables the shift from institution-based care towards
home/community care.
1.2
VC can be leveraged for Singapore to efficiently enable provider-to-patient care,
as well as provider-to-provider collaboration and training. The benefits include
timely intervention, increased right siting of care, reduced unnecessary referrals to
tertiary institutions, reduced travels for both providers and patients, enabling
remote interactions in times of pandemic outbreaks where physical contacts need
to be minimised etc.
1.3
To scale the VC capabilities and benefits across healthcare institutions (HCIs),
care providers such as nursing homes, residential facilities and day care centres,
a common VC platform to be hosted by a managed service provider must be
established.
1.4
The following foundational VC capabilities shall be implemented in this project:
(a)
(b)
(c)
(d)
Multi-party high definition (HD) capable video and audio quality;
Video recording, storage and playback;
Document sharing, instant messaging and annotation;
Scheduling through desktop email programmes and web-based email
services;
(e) Support for VC standards-compliant end points including desktop PCs,
laptops, tablets, mobile devices and room systems;
(f) Pay-per-use charging model.
1.5
The purpose of this Request for Proposal (RFP) is to source for a strategic partner
to perform the following:
(a) Provide Video Consultation (VC) as a fully managed suite of services
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(b) Provide training and support for users to use the VC System to meet their
needs;
(c) Enable 25 care providers in the community such as nursing homes,
residential facilities, day care centres that are working in partnership with
HCIs (IMH and CGH), with basic VC equipment as well as necessary
network infrastructure upgrade and broadband subscription.
(d) Provide required documentations
(e) Provide maintenance and support services (on-boarding and service
support) for a contract term of two (2) years.
2.
Participating Procedures
The Request for Proposal (RFP) process shall be as follows:
1)
Interested Vendor shall first read the Confidentiality Undertakings Letter (“Letter”)
and Annexure 1 attached in Annex A to this Notice. If the vendor is agreeable to
be bound by the terms of this Letter and Annexure 1, the interested Vendor may
proceed to request for the RFP documents by sending an email to
procurement@mohh.com.sg to request for the electronic RFP documents. In the
email, please state the following:
− company name;
− company registration number;
− business address; and
− the name, designation, contact number and email address of your company
representative who will be the primary contact for all communications with
MOHH relating to the RFP (“Representative”), with the Subject line as
“Response to MHHISDRFP15214 – Common Video Consultation Platform”.
2)
Interested Vendor is required to fill up the Eligibility Information Form (attached
in Annex B) and attach all necessary supporting documents in the same email to
request for the RFP documents. MOH Holdings Pte Ltd will perform the eligibility
assessment based on:− Experience in providing and managing end to end video services to at least 3
customers in Singapore.
− Experience in the pay per use charging model (by per minute block) and have
the process capability to bill different healthcare institutions organizations.
− Experience in support and logistics management to serve a large user base
involving at least 3 groups of users (e.g. care providers / patients /
caregivers) and at least 1000 users.
− Experience in integration of video services with hospital electronic medical
record systems (EMRs).
− Experience in integration of video services with scheduling system.
The release of the full RFP document is subject to the assessment result of eligibility.
Only Interested Vendors who have been assessed by MOH Holdings Pte Ltd to fulfill
the eligibility requirement will be released the electronic RFP documents.
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3)
Instructions relating to your submission of Proposal will be stipulated in the RFP
documentation. Only Proposals submitted in compliance with such instructions will
be considered. Please take note to sign and deliver one (1) original copy of the
Letter
and
Annexure
1
together
with
your
RFP
proposals.
4)
The RFP closing date is on 8 Jan 2016, 17:00 hours (SG Time).
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Annex A (Confidentiality Undertakings Letter and Annexure 1)
MHHISDRFP15214_V
C - Confidentiality Undertakings Letter and Annexure 1.pdf
Page 4 of 5
Annex B (Eligibility Information Form)
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