JOB TITLE
(Position Code)
IT Facilities Technician I
GRADE
9
DIVISION
Information and
Technology Services
INCUMBENT
Vacant
SUPERVISOR/MANAGER
IT Facilities Manager
JOB TYPE
(ACADEMIC/SUPPORT)
Support
PERMANENT OR
CONTRACT (IF CONTRACT
– LENGTH OF CONTRACT)
Permanent
FULL-TIME OR PARTTIME (IF PART-TIME
HOW MANY HOURS PER
DAY)
Full-time
COUNCIL FUNDED POST
OR OUTSIDE FUNDED
Council
DATE APPROVED
06 December 2015 (SR) new format
MAIN JOB OBJECTIVE/S
Assists the IT Facilities Manager with the installation and maintenance of the physical environment housing ICT
installations on campus.
DESCRIPTION OF KEY RESPONSIBILITY AREAS
DATA DISTRIBUTION NETWORK CENTRES 35%
KEY PERFORMANCE INDICATORS

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
NETWORK CABLE REARTICULATION - 28%

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Perform or oversee the installation of and
maintenance the physical environment of the
University’s data, distribution, and network centres upto and including the network rack or network cabinet.
This may include:
o HVAC / Air conditioners
o Standby generators maintained by Information
& Technology Services
o Uninterruptable power supplies & batteries
o Power distribution (load side of UPS)
o Fire detection and suppression systems
o Environmental monitors
o Physical security and access control
o Cable ingress points
But explicitly excludes data cabling or network
infrastructure.
Respond to reports of faults (including those from
automated monitoring systems) with such equipment.
Facilitate third-party access to such centres where
required for internal or external work (e.g. electricians
accessing a distribution board).
As directed by the IT Facilities Manager, inspect new or
existing installations and carry out or arrange remedial
work.
Oversee the installation of new cables on existing
routes.
Update GIS/mapping information of underground
routes.
Where necessary, assist contractors and/or
Infrastructure & Operations staff understand the
location and nature of underground reticulation.
2

COMPUTER LABORATORIES - 21%

MAJOR RENOVATIONS, NEW BUILDINGS AND
OTHER LARGE PROJECTS - 16%

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STANDBY IF REQUIRED

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Perform or oversee the installation of and maintenance
the physical environment associated with public
computer laboratories, where this may include:
o Air conditioners
o Physical security and access control
o Environmental and other monitoring
equipment
o Fixed furniture (e.g. benches, desks, but not
chairs)
o Internal network and power reticulation
But explicitly excludes computers, printers, and other
ICTs.
Respond to reports of faults with such equipment.
Assist the IT Facilities Manager in the supervision of
major projects by attending site meetings, answering
queries, inspecting work, etc.
Perform acceptance testing when required.
Undertake standby duties when required and in
accordance with the agreed service levels.
If appropriate, respond to alerts from monitoring
system.
Respond to fault reports from CPU or I&TS Division
staff
Determine severity of fault reported per standby
arrangements policy.
If sufficiently severe, travel to site of fault and attend
to fault as per previous KRAs.
If unable to restore service, escalate fault to more
senior staff or to the appropriate section of I&TS.
Remain on site to perform in-person work required by
senior staff.
JOB REQUIREMENTS
EDUCATION AND EXPERIENCE
A University degree or relevant IT diploma plus two years’ experience is required where such experience includes: 

Previous experience within an appropriate IT context (such as user-support, IT facilities management, network
engineering, etc.)
Previous experience in troubleshooting in a logical manner, diagnosing and problem solving of hardware
problems, particularly computer or data-centre equipment.
COMPETENCIES, I.E. KNOWLEDGE, SKILLS AND ATTRIBUTES
The incumbent is required to demonstrate the following competencies: TECHNICAL COMPETENCIES

Experience in making up cables, basic soldering, etc.

Ability to read and follow detailed technical manuals, including schematic diagrams

Ability to diagnose basic electronic or electrical faults.

Be experienced in using electronic test equipment.

Able to use basic tools, including power tools (drill, etc.)

Knowledge of safe working at heights

Ability to read and understand a building plan

Ability to work with maps, GPS and waypoints (may be developed on the job)

Experience operating and testing some or all of the following (remainder to be developed on the job):
o large air conditioning / HVAC systems;
o standby generators;
o uninterruptable power supplies;
o security, access control and surveillance systems;
3
o
o
fire alarms;
fire suppression systems.
ADMINISTRATIVE COMPETENCIES

Excellent organisational skills including the ability to plan, prioritise and meet deadlines

Sound computer literacy: able to work well with facilities management software, ticket tracking systems, e-mail,
a web browser, word processors and document viewers, spreadsheets. File management skills are also
required.

Sound administrative skills

Good level of time management skills

Sound numerical ability
PEOPLE AND COMMUNCIATION SKILLS

Sound interpersonal skills with an ability to relate to staff at different occupational levels as well as from
different cultures and backgrounds

The ability to communicate both verbally and in writing in English.

The ability to communicate in another official language will be an advantage.
ATTRIBUTES

Strong service orientation with a results focus, a strong sense of accountability

High level of professionalism and conduct that will enhance the reputation of the Division

Personal flexibility: willing to consider alternative perspectives and ideas

Good problem-solving orientation, committed to continuous improvement

Collaborative orientation: likes to consult others and get their input on matters.
FUNCTIONAL RESPONSIBILITIES (only if applicable)
PLANNING
(i)
What is the longest (macro) period that the jobholder has to plan ahead?
Six months
(ii)
Typically how long are the micro phases/time periods that the macro planning is divided into?
2 weeks
ADDITIONAL INFORMATION
Who prepared the job profile?
___________________________
Signature of the line manager
Date _______________________
________________________________
Signature of the employee
Date _________________________
FOR HR USE ONLY - TO BE COMPLETED BY HR
RemChannel Code
245