An Internship Report - vuZs Virtual University Community
A n I n t e r n s h i p R e p o r t
N a m e o f O r g a n i z a t i o n :
S u b m i t t e d B y
:
S u b m i t t e d T o :
Javed Hussain
MC062000032
Instructor PRO619
V i r t u a l U n i v e r s i t y o f P a k i s t a n
Dedication
I dedicated this Internship Report to
My family members and
Virtual University of Pakistan
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Acknowledgement
All praise to Allah, the most merciful, kind and beneficent, and the source of all knowledge, wisdom within and beyond my comprehension. He is the only God, who can help us in every field of life. All respect and possible tributes goes to my Holy
Prophet Mohammad (SAW), who is forever guidance and knowledge for all human beings on this earth.
Heart full thanks for Mr. Muhammad Imran Wahid Principal IPS- Intellectual Prestige
Computer Science College Mailsi (PMLS01), for special arrangement of equipments in computer lab and providing informative books in library. Without his co-operation it was not possible for us to complete my MBA Program.
I am very grateful to my Project supervisor at Virtual University of Pakistan. He guided and helped me through timely suggestions, valuable advices and specially the sympathetic attitude, which always inspired me for hard work.
I am proud to say that I am very grateful to my family whose kind prayers and cooperation helped us at every step of my work. Special thanks go to my parents for their cooperation for the sake of my knowledge.
I am really very thankful to Ch. Ikram Ullah Operational Manager National Bank
Main Branch Mailsi for her cooperative attitude during the completion of my project work. He helped and supported me during gathering and analyzing information. I am really very thankful to one of my friend Mr. Mohsin Raza for his cooperative attitude during the completion of my project work. He helped and supported us during gathering and analyzing information.
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Executive summary
To interrupt my skills and educational knowledge of Finance I done my internship in
National Bank of Pakistan Mailsi Branch District Vehari and to know how I will work in financial institutions and among various types of people have different attitude.
The objective of this Internship was to explore the issues relating to Finance and to find out problems regarding the theoretical concepts with practical experience working in an organization during the internship and study the system of National
Bank of Pakistan. There are many possible improvements, which we can make positive changes in the system.
There is shortage of employees in the organization. With development of online banking system the load of work can be decreased. All the staffs do not know about computer. There is almost one or two employees are trained to operate the system in every branch. Especially, the cash department is not familiar with computer and information system.
It is not easy for it to implement a new system immediately it takes a lot of time to replace systems. Once implemented its testing takes more time. So it is important for the Bank to develop a research department for redesigning the operations of the Bank.
The Finance of the bank is experienced but not adequate with the changing environment of financial institutions. I observed that seniors are illiterate of computer and not technical hands. New comers have more knowledge about business administration and skilled in information technology. To update the skills, it is suggested to develop human resources training programs and refresher courses.
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Internship Certificate
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Table of Contents
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Introduction
NATIONAL BANK OF PAKISTAN
(Incorporated under the National Bank of Pakistan Ordinance, 1949)
National Bank of Pakistan (the bank) was incorporated in Pakistan under the National
Bank of Pakistan Ordinance, 1949 and is listed on all the stock exchanges in Pakistan.
Its registered and head office is situated at I.I. Chundrigar Road, Karachi. The bank is engaged in providing commercial banking and related services in Pakistan and overseas. The bank also handles treasury transactions for the Government of Pakistan
(GoP) as an agent to the State Bank of Pakistan (SBP). The bank operates 1,243
(2007: 1,232) branches in Pakistan and 22 (2007: 18) overseas branches (including the Export Processing Zone branch, Karachi). Under a Trust Deed, the bank also provides services as trustee to National Investment Trust (NIT) including safe custody of securities on behalf of NIT.
National Bank of Pakistan maintains its position as Pakistan's premier bank determined to set higher standards of achievements. It is the major business partner for the Government of Pakistan with special emphasis on fostering Pakistan's economic growth through aggressive and balanced lending policies, technologically oriented products and services offered through its large network of branches locally, internationally and representative offices.
The Bank is providing all banking services of mercantile and commercial banking permissible in the country, which includes:
• Handling of treasury transactions for the Government of Pakistan as agent to the
State Bank of Pakistan.
• Providing services under a Trust Deed as Trustee to the National Investment Trust
(NIT) including safe custody of securities on behalf of NIT.
• Accepting of deposits of money on current, fixed, saving, term deposit and profit and loss sharing accounts.
• Borrowing money and arranging finance from other banks.
• Advancing and lending money to its clients.
• Financing of projects, including technical assistance, project appraisal through long
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term short-term loans, term finance and musharika certificates, etc.
• Buying, selling, dealing, including entering into forward contracts of foreign exchange.
• Financing of seasonal crops like cotton, wheat, rice, sugar cane, tobacco, etc.
• Receiving of bonds, scrip’s, valuables, etc. for safe custody.
• Carrying on agency business of any description other than managing agent, on behalf of clients including Government and local authorities.
• Generating, undertaking, promoting, etc. of issue of shares and, bonds, etc.
• Transacting guarantee and indemnity business.
• Undertaking and executing trusts.
• Joint venturing with foreign dealers, agents and companies for its representation abroad.
• Participating in "World Bank" and "Asian Development Bank's" lines of credit.
• Providing personalized Hajj services to intending Hajjis.
Branch Network
Presently the Bank is divided into 10 Groups headed by SEVPs/EVPs. 9 Regions reporting to as many Regional Chiefs and 15 Single Branch Zones headed by Zonal
Chiefs; 12 Corporate branches and 1,254 domestic branches headed by Branch
Managers control its field operations.
With the geographical development of its branches, the Bank has been able to extend its services to a much larger number of Pakistanis all over the country. Today it has more than 8.5 million accounts. Bank maintains its presence in all the major financial centers of the world through its 21overseas branches and 4 representative offices. Of these, three representative offices have recently been set up at Tashkent (Uzbekistan),
Baku (Azerbaijan) and Almaty (Kazakhstan) to take advantage of the emerging opportunities in CIS countries. Bank’s role globally is well assisted by its network of correspondent banks located strategically in Asia, America, Europe and Africa.
Apart from having a vast branch network, Bank is at the forefront in the acquisition and application of new technologies in every aspect of its banking facilities. It has acquired leased telephone lines for on-line banking. The Bank has 12 Regional Computer Centers to cover various on-line and batch system requirements of branches and controlling offices. Bank has also a presence on the Internet. It has modernized its services by installing Automated Teller Machines (ATMs) called "CASH LINK" at selected branches and presently 17 ATMs are operational in major cities.
Branch Network: (As of September, 2007)
1236 Domestic Branches, 18 Overseas Branches,
4 Representative Offices, 5 Subsidiaries and a Joint Venture.
Overseas Branch Network:
Paris, Frankfurt, New York, Washington D.C., Tokyo, Osaka, Hong Kong, Kowloon,
Seoul, Bahrain, Dhaka, Chittagong, Ashgabat, Bishkek, Baku, Kabul, Jalalabad and
KEPZ Offshore Banking Unit
Representative Offices:
Beijing, Tashkent, Chicago and Toronto
Subsidiaries:
CJSC Almaty, Kazakhstan
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NBP Capital Ltd.
National Bank Modaraba Management Co.
Taurus Securities Ltd.
NBP Exchange Company Ltd.
Joint Venture:
United National Bank Ltd., UK
(Economic Indicators Pakistan, Published by Economic research Wing NBP, Head
Office Karachi)
Present Status of the Bank
The new management team having extensive experience of management of large financial institutions both within and outside the country is expected to further enhance the profitability and operational efficiency of the Bank.
Prospects
The Bank's principal strategic going forward objective is to make the transition from a public service institution to a modern commercial bank. Being the country's largest financial institution, the Bank is uniquely positioned to leverage its large branch network and its 8.5 million-customer base to consolidate its core businesses as well as develop new revenue generating opportunities.
The new management team is in place combining the Bank's existing personnel with professionals recruited from outside. Operating procedures are being re-defined and internal controls strengthened utilizing a revamped IT architecture. A brief on the progress on some critical areas is as follows:
Corporate & Investment Banking
A new approach to corporate banking is underway. The Bank has initiated a structured approach to corporate banking by introducing a single point of contact through
Relationship Managers (RMs). For this purpose, new RMs as well as team leaders have been inducted to expedite this process. Area Managers will be appointed to manage relationships and to better service the needs of multinationals and large local corporates.
In investment banking team has also been formed to offer specialized services to major relationships including advisory and debt syndications (TFCs). Furthermore, to stem the growth in non-performing loans, the existing risk / credit management practices at the Bank are being revamped.
Treasury / International Banking
The deregulation of foreign exchange treasury business has ensured that a growing
Volume of business now flows through the inter-bank market where rates are determined by the market forces. This can prove to be an immense profitable proposition for the Bank.
Towards this objective, the Bank is shifting focusing on expanding its market share in trade finance, home remittance and foreign investment related forex-denominated flows.
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Overview of the organization
Vision
To be recognized as a leader and a brand synonymous with trust, highest standards of service quality, international best practices and social responsibility.
Mission
NBP will aspire to the values that make NBP truly the Nation’s Bank, by :
• Institutionalizing a merit and performance culture.
• Creating a distinctive brand identity by providing the highest standards of services.
• Adopting the best international management practices.
• Maximizing stakeholder’s value.
• Discharging our responsibility as a good corporate citizen of Pakistan and in countries where we operate.
Core Values
• Highest standards of Integrity.
• Institutionalizing teamwork and performance culture.
• Excellence in service.
• Advancement of skills for tomorrow’s challenges.
• Awareness of social and community responsibility.
• Value creation for all stakeholders.
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Brief History
National Bank of Pakistan was established on November 9, 1949 under the National
Bank of Pakistan Ordinance, 1949 in order to cope with the crisis conditions, which were developed after trade deadlock with India and devaluation of Indian Rupee in1949. Initially the Bank was established with the objective to extend credit to the agriculture sector. The normal procedure of establishing a banking company under the
Companies Law was set aside and the Bank was established through the promulgation of an Ordinance due to the crisis situation that had developed with regard to financing of jute trade. The Bank commenced its operations from November 20, 1949 at six important jute centers in the then East Pakistan and directed its resources in financing of jute crop. The Bank’s Karachi and Lahore offices were subsequently opened in
December 1949.
The nature of responsibilities of the Bank is different and unique from other banks/financial institutions. The Bank acts as the agent to the State Bank of Pakistan for handling Provincial/Federal Government Receipts and Payments on their behalf.
The Bank has also played an important role in financing the country’s growing trade, which has expanded through the years as diversification took place. Today the Bank finances import/export business to the tune of Rs. 52.7 billion, whereas in 1960 financing under this head was only Rs. 1.54 billion.
The Bank has also played an important role in financing the country’s growing trade, which has expanded through the years as diversification took place.
National Bank of Pakistan maintains its position as Pakistan's premier bank determined to set higher standards of achievements. It is the major business partner for the Government of Pakistan with special emphasis on fostering Pakistan's economic growth through aggressive and balanced lending policies, technologically oriented products and services offered through its large network of branches locally and internationally and representative offices.
Bank of the Year 2001 : awarded for the year 2001 by the world renown “The Banker” magazine owned by the Financial Times Group, London.
Bank of the Year 2002 : awarded for the year 2002 by the world renown “The Banker” magazine owned by the Financial Times Group, London.
The Best in the Emerging Markets : World’s leading financial journal, “Global
Finance” after a worldwide survey declared NBP in its issue of May 2003 as one of the
Best in the Emerging Markets.
The “Bankers Magazine” in July 2003 recognized NBP as the bank with the highest return on capital in Asia and No.8 in the world.
In its issue of March 2004, “Global Finance” has also declared NBP as “The Best
Foreign Exchange Bank” in Pakistan.
In May 2004, NBP’s standard long-term rating was upgraded by JCR-VIS Credit Rating
Agency to AA(double A) from AA- ( double A minus) with “stable outlook” while standalone short-term rating was maintained at A-1+ (A one plus). This is now the best rating for a local commercial bank in Pakistan.
WEBCOP-AASHA, an alliance against gender discrimination at workplace, presented a
Recognition Award to NBP on December 18, 2004 for having a Gender Sensitive
Management.
Bank of the Year” award for the year 2004 by the world renowned “The Banker”
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magazine owned by the Financial Times Group, London.
“Euromony” Magazine, a leading and prestigious journal, published from London, UK, in its issue of March 2005 has published Moody’s Investors Service rankings in which
NBP in the only Pakistani bank which has been ranked among the Top 100 banks of
Asia for it performance in the fiscal year 2003.
World’s leading financial journal, “Global Finance” in an exclusive survey has named
NBP as the Best Emerging Market Bank from Pakistan for the year 2005.
On an all Pakistan basis NBP was awarded the “Kisan Times Award” for the year 2005 by the Prime Minister of Pakistan Mr. Shaukat Aziz, fir its services in the Agriculture
Sector.
Bank of the year” awarded for the year 2005 by the world-renowned “The Banker” magazine owned by the Financial Times Group, London.
The “Banker Magazine” in July 2005 recognized NBP as the 10 th Best Bank in terms of
‘Profit on Capital’ in the world.
On the basis of overall financial performance during 2004, NBP has been listed
“Amongst top 1000 banks in the world” and “Number 1 Bank in Pakistan” by the prestigious “Banker magazine” in its issue of July 2005.
The Asian Banker, a reputable financial journal, has published the report of its research project on the ranking of 300 of Asia’s Strongest banks based on a 11-Dimensional
Dynamic Scoring Criteria has adjudged National Bank of Pakistan as the Strongest
Bank in Pakistan.
“Best Bank-Pakistan” award for the year 2005 by world’s leading financial journal
“Global Finance”.
Best Foreign Exchange Bank- Pakistan” award for the year 2005 by world’s leading financial journal “Global Finance”.
Due to consistent improvement in NBP,s Core Profitability, Asset Quality and Economic
Capitalization in recent years, Moody’s Investors service upgraded the Financial
Strength Rating (FSR) rom+ to D-, in November 2005.
Best Foreign Exchange Bank-Pakistan” award for the year 2006 by world’s leading financial journal “Global Finance”.
World’s leading financial journal, “Global Finance” has named NBP as the Best
Emerging Market Bank from Pakistan for the year 2006.
Best return on Capital for 2006 amongst all banks in Asia “Banker magazine” in July
2007.
Stable AAA/A-1+ (Tipple A/A-One Plus) rating (Standalone Basis) by JCR-VIS (July
2007).
World’s Best Foreign Exchange Bank 2008” awarded by world’s leading financial journal Global finance”.
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Nature of the Organization
National Bank of Pakistan is a Governmental Organization. It is functioning as an agent of State Bank of Pakistan. It implements the policies of SBP. Its basic objective was to extend credit to the agriculture sector. It is the major business partner for the
Government of Pakistan with special emphasis on fostering Pakistan's economic growth through aggressive and balanced lending policies, technologically oriented products and services offered through its large network of branches . It deals all Govt
Revenue, collection and payments of salaries, pensions and Govt Treasury. It is a complete commercial, retail and corporate bank as well.
National Bank of Pakistan is naturally a Financial Organization, which deals with lending, and borrowing and investing activities.
The National Bank of Pakistan a commercial bank generally makes advances for a period not exceeding one year, except in case of small and medium industries for which advance may be made for a maximum period of five years. The bank makes not only against the security of stocks and goods hypothecated or pledged to the bank, but also against documents of goods and properly, shares are various joint stock companies, Government securities, Insurance policies deposits receipts, etc. The margin, and rate of interest are determined by several factors including the type of security the size of loan and the integrity of the party.
The nature of responsibilities of the Bank is different and unique from other
Banks/financial institutions. The Bank acts as the agent to the State Bank of Pakistan for handling Provincial/Federal Government Receipts and Payments on their behalf.
The Bank has also played an important role in financing the country’s growing trade, which has expanded through the years as diversification took place.
National Bank of Pakistan maintains its position as Pakistan's premier bank determined to set higher standards of achievements. It is the major business partner for the Government of Pakistan with special emphasis on fostering Pakistan's economic growth through aggressive and balanced lending policies, technologically oriented products and services offered through its large network of branches locally and internationally and representative offices.
Business Volume
National Bank of Pakistan’s business volume is expanding day by day and now it becomes largest bank of the country.
(Rs. In Millions)
2003 2004 2005 2006 2007
Total Assets
Deposits
Investment
Interest Earned
Advances
Share Holder’s Equity
Pre-Tax Profit
After-Tax Profit
Earning Per Share (Rs.)
Return on Assets
(Per-Tax Profit)
Number of Branches
468,972 553,231 577,719 635,133 762,194
395,492 465,572 463,427 501,872 591,907
166,196 144,736 156,986 139,947 210,788
19,452 20,947 33,634 44,014 50,569
161,266 220,794 268,839 316,110 340,677
18,134 24,900 36,158 53,045 69,271
9,009 11,978 19,056 26,311 28,061
4,198
8.53
6,195
10.48
12,709
17.92
17,255
24.01
19,034
23.34
2.0%
1,199
2.4%
1,226
3.4%
1,242
4.3%
1,250
4.1%
1,254
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Product Lines
National Bank of Pakistan serving following product lines:
National Bank of Pakistan Saiban Scheme
National Bank of Pakistan lending for construction of to general public as well as employees of government home and non-government institutions. Main features of this scheme are as under.
• Finance available for home purchase, home construction, home improvement and Balance Transfer Facility.
• Period of repayment ranges between 30-20 years.
• Loan available up to a maximum of Rs. 15-20 million.
• NBP provide markup choices to its consumer i.e. Variable Discount Rate,
Fixed Rate.
• Minimum approval and disbursement timing.
• Limited to areas where there are no documentations, fee, resale and foreclosure related issues, so to protect the bank’s interest.
NBP Advance Salary Scheme
National Bank of Pakistan facilitates to employees with advance salary under certain conditions.
• NBP facilities to employee by 20 Months salaries in advance.
• Minimum documents required for advance salaries scheme.
• Advance salaries are repayable in 60 months installments.
• NBP impose no processing charges, no collaterals and no insurance on advance salaries.
• NBP charged mark-up at 18 percent per annum on reducing balance method.
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National Bank Cash Gold Scheme
• National Bank provides facility of Rs. 10000 against 10 gms of gold.
• No maximum limit of cash.
• Roll over facility.
• Mark-up 14.50 percent per annum.
• Repayable after one year.
• No penalty for early repayment.
National Bank Kisan Dost Scheme
National Bank of Pakistan lending in agricultural field.
National Bank of Pakistan lending farmers for development of agriculture sector of the country under certain terms and conditions.
• NBP provide loan to farmers for production, development purposes, for purchase of tractors, for installation of tube wells, for purchase of agricultural instruments, micro loan, for construction of godwon, for construction of fish pond, for development of livestock and farming, for mil processing, for cold storage, bio-gas plants.
• NBP charged interest @ 14.5 percent per annum.
• NBP lending at farmer’s doorsteps.
• NBP facilitates to farmers with agricultural experts.
• NBP provide loans against agricultural passbooks, gold ornaments and paper securities.
National Bank Premium Aamdani Certificate Scheme
A monthly income scheme introduced by National
Bank of Pakistan for investors as well as for general public.
• Minimum investment required Rs. 50,000/-
• Maximum investment allowed Rs. 5,00,000/-
• A 5 years scheme with year wise increasing profit rates.
• Incentives available for investors.
• NBP provide finance facility against these certificates.
• NBP allowed to customers to convert existing deposits into
National Bank Premium Aamdani Certificates.
NBP Karobar Scheme
National Bank of Pakistan providing financing under President
Karobar Scheme. The purpose of this scheme to reduce unemployment from the country. Main features are as under.
• Age limit is 18-45 years.
• Finance limit to Rs. 200,000/-.
• Tenure of this loan 1-5 years.
• Markup rates are variable. i.e. KIBOR +2% per annum. The customers will pay 6% as long as government provides the balance markup to NBP on monthly basis.
• NBP’S loan available for: Utility Store, Mobile General Store, Transport,
PCO/Tele-centers.
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International Baking
National Bank of Pakistan is at the forefront of international banking in Pakistan which is proven by the fact that NBP has its branches in all of the major financial capitals of the world. Additionally, we have recently set up the Financial Institution
Wing, which is placed under the Risk Management Group. The role of the Financial
Institution Wing is: -
To effectively manage NBP’s exposure to foreign and domestic correspondence
Manage the monetary aspect of NBP’s relationship with the correspondents to support trade, treasury and other key business areas, thereby contributing to the bank’s profitability. Generation of incremental trade-finance business and revenues.
NBP offers:
The lowest rates on exports and other international banking products. Access to different. local commercial banks in international banking.
DEMAND DRAFTS:
If you are looking for a safe, speedy and reliable way to transfer money, you can now purchase NBP’s Demand Drafts at very reasonable rates. Any person whether an account holder of the bank or not, can purchase a Demand Draft from a bank branch.
MAIL TRANSFERS:
Move your money safely and quickly using NBP Mail Transfer service. And we also offer the most competitive rates in the market.
PAY ORDER:
NBP provides another reason to transfer your money using our facilities. Our pay orders are a secure and easy way to move your money from one place to another. And, as usual, our charges for this service are extremely competitive.
TRAVELER'S CHEQUES:
Negotiability: Pak Rupees Traveler’s Cheques are a negotiable instrument.
Validity: There is no restriction on the period of validity.
Availability: At 700 branches of NBP all over the country.
Encashment: At all 400 branches of NBP.
Limitation: No limit on purchase.
Safety: NBP Traveler’s Cheques are the safest way to carry our money.
LETTER OF CREDIT:
NBP is committed to offering its business customers the widest range of options in the area of money transfer. If you are a commercial enterprise then our Letter of Credit service is just what you are looking for. With competitive rates, security, and ease of transaction, NBP Letters of Credit are the best way to do your business transactions.
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COMMERCIAL FINANCE:
Let us help make your dreams become a reality. Our dedicated team of professionals truly understands the needs of professionals, agriculturists, large and small business and other segments of the economy. They are the customer’s best resource in making
NBP’s products and services work for them.
FOREIGN REMITTANCES:
To facilitate its customers in the area of Home Remittances, National Bank of
Pakistan has taken a number of measures to:
Increase home remittances through the banking system. Meet the SBP directives/instructions for timely and prompt delivery of remittances to the beneficiaries
New Features :
The existing system of home remittances has been revised/significantly improved and well-trained field functionaries are posted to provide efficient and reliable home remittance services to nonresident Pakistanis at 15 overseas branches of the Bank besides United National Bank (the joint venture between NBP and UBL in UK)., and
Bank Al-Jazira, Saudi Arabia. Zero Tariff: NBP is providing home remittance services without any charges. Strict monitoring of the system is done to ensure the highest possible security.
Special courier services are hired for expeditious delivery of home remittances to the beneficiaries.
SWIFT SYSTEM:
The SWIFT system (Society for Worldwide Inter bank Financial Telecommunication) has been introduced for speedy services in the area of home remittances. The system has built-in features of computerized test keys, which eliminates the manual application of tests that often cause delay in the payment of home remittances.
The SWIFT Center is operational at National Bank of Pakistan with a universal access number NBP-PKKA . All NBP overseas branches and overseas correspondents (over
450) are drawing remittances through SWIFT.
Using the NBP network of branches, you can safely and speedily transfer money for our business and personal needs.
TRADE FINANCES OTHER BUSINESS LOANS:
AGRICULTURAL FINANCE:
NBP provides Agricultural Finance to solidify faith, commitment and pride of farmers who produce some of the best agricultural products in the World.
Agricultural Finance Services:
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“I Feed the World” program, a new product, is introduced by NBP with the aim to help farmers maximize the per acre production with minimum of required input.
Select farms will be made role models for other farms and farmers to follow, thus helping farmers across Pakistan to increase production.
Agricultural Credit :
The agricultural financing strategy of NBP is aimed at three main objectives:-
Providing reliable infrastructure for agricultural customers
Help farmers utilize funds efficiently to further develop and achieve better production
Provide farmers an integrated package of credit with supplies of essential inputs, technical knowledge, and supervision of farming.
Agricultural Credit (Medium Term):
Production and development :
Watercourse improvement
Wells
Farm power
Development loans for tea plantation
Fencing
Solar energy
Equipment for sprinklers
Farm Credit:
NBP also provides the following subsidized with ranges of 3 months to 1 year on a renewal basis.
Operating loans
Land improvement loans
Equipment loans for purchase of tractors, farm implements or any other equipment
Livestock loans for the purchase, care, and feeding of livestock
Production Loans :
Production loans are meant for basic inputs of the farm and are short term in nature.
Seeds, fertilizers, sprayers, etc are all covered under this scheme.
If you require any further information, please do not hesitate to e-mail us.
CORPORATE FINANCE:
Working Capital and Short Term Loans :
NBP specializes in providing Project Finance – Export Refinance to exporters – Preshipment and Post-shipment financing to exporters – Running finance – Cash Finance
– Small Finance – Discounting & Bills Purchased – Export Bills Purchased / Preshipment / Post Shipment Agricultural Production Loans
Medium term loans and Capital Expenditure Financing:
NBP provides financing for its clients’ capital expenditure and other long-term investment needs. By sharing the risk associated with such long-term investments,
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NBP expedites clients’ attempt to upgrade and expand their operation thereby making possible the fulfillment of our clients’ vision. This type of long term financing proves the bank’s belief in its client's capabilities, and its commitment to the country.
Loan Structuring and Syndication:
National Bank’s leadership in loan syndicating stems from ability to forge strong relationships not only with borrowers but also with bank investors. Because we understand our syndicate partners’ asset criteria, we help borrowers meet substantial financing needs by enabling them to reach the banks most interested in lending to their particular industry, geographic location and structure through syndicated debt offerings. Our syndication capabilities are complemented by our own capital strength and by industry teams, who bring specialized knowledge to the structure of a transaction.
Cash Management Services :
With National Bank’s Cash Management Services (in process of being set up), the customer’s sales collection will be channeled through vast network of NBP branched spread across the country. This will enable the customer to manage their company’s total financial position right from your desktop computer. They will also be able to take advantage of our outstanding range of payment, ejection, liquidity and investment services. In fact, with NBP, you’ll be provided everything, which takes to manage your cash flow more accurately.
SHORT TERM INVESTMENTS
:
NBP now offers excellent rates of profit on all it’s short term investment accounts. Whether you are looking to invest for 3 months or 1 year, NBP’s rates of profit are extremely attractive, along with the security and service only NBP can provide.
EQUITY INVESTMENTS:
NBP has accelerated its activities in the stock market to improve its economic base and restore investor confidence. The bank is now regarded as the most active and dominant player in the development of the stock market. NBP is involved in the following:
Investment into the capital market
Introduction of capital market accounts (under process)
NBP’s involvement in capital markets is expected to increase its earnings, which would result in better returns offered to account holders.
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Competitors
Competitors of National Bank of Pakistan are all scheduled banks, which are listed/trading under Banking Companies Ordinance 1962.
Competitive Banks are as under:
• Habib Bank Limited
• United Bank Limited
• Muslim Commercial Bank Limited
• Allied Bank Limited
• Askari Commercial Bank Limited
• Soneri Bank Limited
• Bank Al-Habib Limited
• Bank Al-Falah Limited.
• Standard Chartered Bank Limited & The Bank of Punjab
Organizational structure
Organizational Hierarchy Chart
PRESIDENT
DIRECTORS / SEVPS
Provisional Chiefs / EVP
Regional Chiefs / EVP
Zonal Chiefs / SVP
Voice President
Assistant Voice President
Officer Grad I, II, III
Clerical / Non-Clerical Staff
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Syed Ali Raza
President & Chairman
Sikandar Hayat Jamal
Director
Azam Farooque Mian Kausar Hameed Ibrar A. Mumtaz
Director Director Director
Tariq Kirmani M. Arshad Ch.
M.Ayub Khan Tarin Akhlaque Ahmad
Director Director Director Director
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Span of Control
Span of control is the number of subordinates who report directly to a specific manager.
There are three types of branch categories i.e. I, II, & III in National Bank of Pakistan.
Category I Branches : Four employees report to their branch manager.
Category II Branches : Eleven employees report to their branch manager.
Category III Branches : Fifteen employees report to their branch manager.
At branches level there is broader span of control but due to tall structure of the organization we find narrow span of control in the bank.
Number of employees
Description
Total Employees
2002 2003 2004 2005 2006 2007
12195 13272 13745 13824 14019 15019
Main Offices
Audit Committee
Chairman Azam Faruque
Ibrar A. Mumtaz
Mian Kausar Hameed
Auditors
Chartered Accountants Ford Rhodes Sidat Hyder & Co.
Chartered Accountants M. Yousaf Adil Saleem & Co.
Legal Advisors
Advocates & Legal Consultants
Registered & Head Office
Mandviwala & Zafar
NBP Building
I.I. Chundrigar Road, Karachi
Pakistan
Registrars & Share Registration Office
THK Associates (Pvt.) Limited
Shares Department, Ground Floor,
Modern Motors House,
Beaumont Road,
Karachi, Pakistan
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Website
Branches
National Level
Description
Total Branches www.nbp.com.pk
2002 2003 2004 2005 2006
1204 1199 1226 1242 1250
International Level
15 Branches
Plan of your internship program
Introduction of Branch
Name of Branch
Branch Code
Region
Region Code
Address
Phone No.
Fax No.
Name of Manager
Name of My Supervisor
Number of employees
Starting and ending dates of internship
Starting Date
Ending Date
25-12-2007
24.02.2008.
National Bank of Pakistan,
Main Branch Mailsi Distt.Vehari.
0497
Multan
08
Quaid-e-Azam Road Mailsi
Tehsil Mailsi District Vehari.
067-410318, 067-411918
067-410318
Rana Muhammad Anwer
Ch. Ikram Ullah
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Departments of Training
During the internship period of 8 weeks I got training in various departments in the branch. A brief introduction of these departments is as under:
Deposit of Current and PLS Saving Accounts & Account Opening (2 Weeks)
Remittances and Bills (2 Weeks)
Govt. Payments and Receipts (2 Weeks)
Advances (2 Weeks)
Training program
Introduction of all the departments
There are many different departments in National Bank of Pakistan: i) Deposit
Customers keep their savings in PLS Saving Accounts and businessmen save their money in bank Current Accounts. NBP gives profit on saving accounts and special saving accounts i.e. Premium Saving Accounts and NBP Premium Amadni
Certificates for one to five year’s period.
ii) Advances (Credit department)
NBP give loans to the borrowers for different purposes. These loans are given for various sectors for different periods. Small Finance, Cash Finance, Agriculture
Finance, Cash & Gold Loan, Personal Loans, Demand Finance, Running Finance,
Corporate Finance, Export Import Financing, House Building Finance (Saiban) and
NBP Karobar Scheme etc.
iii) Government Payments
National Bank of Pakistan is functioning as an agent of SBP. All types of Government
Payment i.e. Pension, Salaries, Grants, Zakat, Benevolent Fund, Treasury Refund and
Taxes Refund proceed through the bank.
iv) Government Receipts
In this department all types of Government receipts i.e. Revenues, Taxes, Abyana,
Agriculture Tax, Government Fees, EOBI Funds and Utility Bills are deposited. This way NBP is serving great job of revenue collection.
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v) Remittances
Another important department in the bank is remittances. People send their money to the other persons and organizations through various way i.e. Bank draft, Telegraphic
Transfer, Mail Transfer, Coupons, Govt. Draft and Western Union Money Transfer etc. It works both inward and outward.
vi) Bills
Customers collect their money/amount through bills. They present their cheques, drafts and other bills for collection within the city and out of the city through mail.
Now a days Online Banking is becoming more popular for this purpose but the branch where I got training is still not have this facility.
vii) Cash Department
National bank deals Government treasury on behalf of State Bank of Pakistan. There are Chest, Sub-chest and Non-chest branches in the bank. SBP supplies currency notes to the bank and monitors its cash flow. Cash In charge and other cashiers deal with cash receipt and payment in the bank.
viii) Compliance
Role of branch compliance department is to reconcile the prescribed frequencies, investigate long pending reconciliation item, and ensure correct treatment every halfyear and clearing system service branch-in major cities. Internal control is the integration of the activities, plans, attitudes, policies and efforts of the people of the bank working together to provide reasonable assurance that the organization will achieve its objectives and mission.
ix) Agriculture Department
Agriculture Credit Department is playing a vital role in development the economy of
Pakistan. Commercial banks being the greatest mobilizer of savings in the country with their large network of branches play important role in financing agriculture. The
National Bank of Pakistan has also been trying to ensure that loans are disbursed to genuine agriculturists within a reasonable time and that the bank turns down no viable loan request.
ix) Human Resources Management
Human Resources Management Department works for the betterment of the employees. Enhances skills, training management, service benefits, wages, medical facilities, staff loans are basic functions of this department.
x) Information Technology Department
Bank’s data collection and information system run by Regional Data Collection
Center. This department manages staff training programs regarding computer.
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xi) Online Banking
This department is functioning only in online branches in the bank. This is a fast track banking system in modern banking. NBP is also trying to enhance this facility for their customers.
xi) Retail & Commercial
This is the department that boosts the profitability of the bank. National Bank becomes the largest profit-earning bank of the country by introducing personal loans i.e. NBP Advance Salary Scheme and Saiban Scheme.
xii) FBR Collection Department
NBP is playing great role for collection of FBR (CBR) taxes/revenue. A separate counter is established at branch level to facilitate the taxpayers.
xiv) Islamic Banking
The year 2007 marked the first year of Islamic banking operations. During the year under review, in addition to active participation in various Sukuk transactions, two more Islamic banking branches at Lahore and Peshawar started operations.
NBP’s plans for the year 2008 include opening of Faisalabad and Rawalpindi branches with the focus on growing organically by opening more standalone Islamic banking branches, utilizing NBP’s existing branch network of 1,200 plus conventional branches and looking into strategic acquisitions for expansion in this field
Detail of the Departments I Worked In
i) Deposit of Current and PLS Saving Accounts & Account Opening:
All banks depend on deposits. It is a very important department where customers deposit and withdrawal their money. Banks use this money for loaning on higher rate to earn profit.
Account opening is also very vital now a days in banking system due to KYC (Know your customer) , AML (Anti Money Laundering) and ATF (Anti terrorist financing) because ANL has become a global problem and all the countries of the world are vulnerable to it.
I got training in this department for two weeks and after understand the basic concept
I practically opened account of walk-in-customers.
ii) Remittances and Bills
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Another important department in the bank is remittances and Bills for Collection.
People send their money to the other persons and organizations through various way i.e. Bank draft, Telegraphic Transfer, Mail Transfer, Coupons, Govt. Draft and
Western Union Money Transfer etc. It works both inward and outward.
Customers collect their money/amount through bills. They present their cheques, drafts and other bills for collection within the city and out of the city through mail.
Now a days Online Banking is becoming more popular for this purpose but the branch where I got training is still not have this facility.
iii) Government receipt and Payment
In this department all types of Government receipts i.e. Revenues, Taxes, Abyana,
Agriculture Tax, Government Fees, EOBI Funds and Utility Bills are deposited. This way NBP is serving great job of revenue collection.
Another important department in the bank is remittances. People send their money to the other persons and organizations through various way i.e. Bank draft, Telegraphic
Transfer, Mail Transfer, Coupons, Govt. Draft and Western Union Money Transfer etc. It works both inward and outward.
iv) Credit Department
NBP give loans to the borrowers for different purposes. These loans are given for various sectors for different periods. Small Finance, Cash Finance, Agriculture
Finance, Cash & Gold Loan, Personal Loans, Demand Finance, Running Finance,
Corporate Finance, Export Import Financing, House Building Finance (Saiban) and
NBP Karobar Scheme etc. The National Bank of Pakistan has also been trying to ensure that loans are disbursed to genuine agriculturists within a reasonable time and that the bank turns down no viable loan request.
Retail and Commercial wing enhanced the profitability of the bank. National Bank became the largest profit-earning bank of the country by introducing personal loans i.e. NBP Advance Salary Scheme and Saiban Scheme.
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Structure of Finance Department
Department Hierarchy
Finance Director
Accounts Officer
Assistant Accounts Officer
Numbers of Employee
Total No. of Employees are 02 in Finance Department
Finance and Accounting Operations
Finance and Accounting operations are operated with the help of subordinate staff. Bank is financing in multiple sectors.
Functions of the Finance Department
Finance Department performs following functions.
Borrowing from State Bank of Pakistan.
Lending to Commercial Banks
Lending to Investors.
Lending to General Public for multi-business.
Accounting system of the organization
Accounting system of the bank especially where I done internship is very bad due to non-availability of Information Technology trained staff which is most requirement of the bank. Bank use manually accounting system during its operational activities.
Finance system of the organization
Financial system of the bank where I done my internship is mixed and complicated because being government bank, bank deals with all kind of lending and investing activities and also hold down the cash position of others financial institutions i.e. banks like MCB, UBL, ABL etc.
Use of electronic data in decision-making
There is lack of use of electronic data in decision making being a operational branch of the bank all the decisions make by higher offices i.e. Regional Office or Head Office and this branch only act upon on the order received from high command.
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Mobilization of funds.
The branch where I have got training, is mobilizing his fund through lending or receiving only. Branch provides various kind of lending facilities all kind of as stated above in product line.
Generation of funds
Fund generation of the branch is depositing, receiving interest on lending money to various sectors, advances from other financial institutions.
Sources of funds
Fund generation of the branch is depositing, receiving interest on lending money to various sectors, advances from other financial institutions.
Allocation of funds
Bank allocates funds according to the instructions of the high command.
Critical analysis
Financial Analysis
Pre tax profit stood at Rs. 12,674 million from Rs. 14,002 million of corresponding period of last year, a reduction of 9.5%. Bank’s operating performance have been quite impressive, operating revenue increased by 30% from Rs. 20376 million to
Rs.26,497 million, while pre provision profit increased by Rs. 4,293 million an increase of 31.4%. Diluted earning per share declined to Rs. 8.79 from Rs. 10.05 during the same period of last year. Pre tax return on equity stands at 35.8% whereas
Pre tax return on assets is at 3.3%. Cost to income ratio of the bank remained in the top tier at 0.32
Net interest margin registered an impressive growth of Rs. 2,670 million or 16.4% mainly due to growth in volumes. Net advances increased by Rs. 41 billion and Rs. 32 billion as compared to corresponding period of last year and year end 2007. The growth in advances mainly emanated from corporate and commodity financing.
Deposits show impressive growth of Rs. 68 billion or 12.3% over corresponding period last year. Compared to year end December 2007 the deposits have increased by
Rs. 29 billion or 5% mainly due to our marketing efforts and the trust that customers have in NBP.
Non interest base income has shown an impressive increase of Rs. 3.4 billion or 84% over corresponding period due to higher commission, exchange income and a one off receipt of Rs. 977.8 million as compensation for delayed tax refunds. The compensation on delayed refunds pertains to various assessment years from 1991-92 to 2001-02.
Administrative expenses show a rise of Rs. 1,828 million or 27% compare to corresponding period mainly due to inflation and salary increases. Going forward we expect that with the technological / human resource up gradation program our costs
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will rise in short term however we need to invest today for better returns in the future.
Provision charge against advances for the corresponding period last year includes a) one off items of Rs. 1.4billion on account of one large cash recovery and reversal in general provision of Rs. 825 million due to reduction in provision requirement on advance salary from 5% to 3%. If we exclude these one offs the provision charge last year comes to Rs. 1.8 billion. Further b) last year the SBP changed its prudential regulations and withdrew the benefit of Forced Sales Value in the third quarter of last year, therefore this year the banks can no longer take the benefit of forced sales value of the collateral securities. The additional provision charge on account of withdrawal of FSV impact last year was Rs. 3.1 billion, which was made in the 3rd and 4th quarter of last year. This benefit of Rs 3.1 billion was being carried in the first half of
2007. Therefore the comparison between the provisions for the two periods should take into account both these factors. Additionally the bank is making all out efforts for recovery of non-performing loans and aggressive targets have been assigned to the units.
We extend our appreciation to the bank’s staff for their commitment, dedication and hard work in achieving these excellent results. We would like to express our appreciation to our stakeholders, regulators and our valued customers for their support and continued confidence in NBP.
On behalf of Board of Directors
S. Ali Raza
Chairman & President
Date: August 25, 2008
Others Issue
During the internship I got practical experience that does not meet the theoretical concepts in MBA Program. I present here some critical analysis:
Long Process of Transaction: There are long processes for making a transaction in the
Bank. Especially, during the salary days of Government employees, a customer needs one or two hours to withdrawal his/her cheque.
Training: NBP has no great facility for their employees for training of new technologies. This situation creates difficulty for handling new challenge.
Departmentalization: I hardly saw any separate department in the branch where I have got internship accept cash department. An employee deals various nature of work.
Staff Attitude: Due to heavy load of work staff attitude does not ideal for an organization where public dealing is at large scale.
Work Environment: Work environment was not ideal due to heavy customers visit in a single day. Furniture, temperature, light and sitting arrangement was not good for customers and bank employees.
Professional Approach: Work specialization and job specification are found very low in bank’s employees. Business administration qualities and education is at low side.
Shortage of Staff: There is shortage of staff in the Bank. Number of customer per employee is very high. Cash department is suffering very badly and facing great deal of over workload.
Less use of Technologies: Staff hesitate to use new technologies. Even old employees are not able to operate PCs.
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Communication Gap: I feel that there is communication gap between top management and workers. They have fewer chances to communicate effectively.
Not Focusing on Mission and Objectives: Employees just work and work hard as a routine. They do not know what is the mission ahead and their objectives are also not crystal clear.
Unjustified Appraisal Criteria: No justified appraisal criteria are implemented for annual increase in salary and promotion of staff. It creates un-satisfaction among the employees of the Bank.
Undemocratic Decision Making: I observed that some times employees are not involved in decision-making process. Manager himself takes decision and orders to make changes.
Standard Procedure not adapted: In theory, standard procedures for practice and process of transaction are forced to avoid fraud and forgery but I observed that standard procedure manual volume I, II and III is ignored.
Ratio Analysis
Net Profit Margin:
This ratio measures the firm’s profitability of sales/ interest earned after taking account of all expenses and income taxes. This ratio can be calculated as:
Net profit margin ration = Net Profit after taxes / interest earned
Net Profit Ratio
2005 2006 2007
12709/33634 X 100 17255/44014 X 100 19037/50569 X 100
37.78% 39.20% 37.64%
Explanation: from the calculation it is very much clear that the performance of NBP is very good. And the trend is upward. It tells us a firm’s net income per rupee of revenue. As the trend is upward it shows the high profits in revenue per rupee in case of NBP. It is because of high advances the NBP has given to the people.
Return on Equity:
Dividing profit after taxation by shareholder’s equity. ROE compares net profit after taxes to the Shareholder’s Equity.
This ratio is calculated as:
ROE=Profit after taxes/Share holder’s Equity
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ROE
2005 2006 2007
12709/36158 X 100 17255/53045 X 100 19037/69271 X 100
35.14% 32.53% 27.48%
Return On Assets:
This ratio shows the efficiency of organization that how efficiently utilizes their assets. This ratio relates profits to assets.
It is calculated as: ROA = Profit after Tax/Total Assets
ROA
2005
12709/577719 X 100
2.19%
2006
17255/635133 X 100
2.71%
2007
19037/762194 X 100
2.49%
From calculation it is clear that this ration of NBP is increasing. It shows that NBP using it’s assets very efficiently. That is why they are earning very high profits. This shows that how efficiently they investing the assets that’s why they are earning high profits.
Investment deposit Ratio:
This ratio shows the comparison of investments and deposits. This is calculated as.
Investment deposit Ratio = Investment/deposits
Return on
Investment
2005
156986/463427 X 100
33.87%
2006
139947/501872 X 100
27.88%
2007
210788/591907 X 100
35.61%
Advances deposit Ratio:
This ratio show that how much efficiently the bank advances the deposits of their customer to borrower.
It is calculated as.
Advances deposit ratio = Advances/ deposit
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Advances
Deposit
Ratio
2005
268839/463427 X 100
58.01%
2006 2007
316110/501872 X 100
62.98%
340677/591907 X 100
57.56%
From above table it is clear that the ratio is going high. Which means the efficiency on
NBP is good and they use their deposits efficiently in advancing to borrowers. Here high ratio is required. The next side of the picture is that the people will think that is risky to deposit the money in the bank.
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SWOT Analysis of the organization
Strength
• Declared World’s best Foreign Exchange bank in 2008
• Stable AAA/A-1+ (Tipple A/a-One Plus) rated bank
• Best Return on Capital Bank for 2006 amongst all the banks in Asia
• Highest Profitability bank of Pakistan
• 10 the Best Bank in terms of ‘ Profit on Capital’ in the world
• Having Highest Assets and Capital in Pakistan
• Functioning as an agent of State Bank of Pakistan
• Dealing Government Treasury where SBP has not its own branch
• Having unshakable trust of the public and its stakeholders
• Giving Loans alone in the market against Gold Ornaments
• Performing social responsibilities and claiming “The Nation’s Bank”
• Disbursing Salaries and Pensions to the Government employees and earning high profit on NBP-Advance Salary Loan Scheme
• Earning commission from SBP on Government transaction
• Facing never problem of cash/currency being its Chest and Sub-chest
Branches all over the country
• NBP have presence in the countries having sizeable trade volumes with
Pakistan by its overseas operations
• Holds largest deposit base in the market share in terms of number of accounts
• Leading bank in agriculture financing amongst commercial banks with the market share of 15%
• Helping in earning of foreign exchange, remittances and leading agent of
Western Union Money Transfer
• SBP rated “Fair” for capital & human resources, “Strong” for assets, “Fair” for management and “Satisfactory” for both earning (Rs.24.1 for per share) and liquidity
Weakness
• Lowest Internal Control and Compliance System, SBP rated “Marginal” which is alarming for the Bank
• Unsatisfactory corporate culture of the Bank
• Physical environment and atmosphere compare to other banks is not meet the standard
• Less number of Online Branches
• Ineffectively use of technologies i.e. Information technology
• Shortage of staff- per employee customer is very high side
• Technical education and training of staff is insufficient
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Opportunities
• Being a Government Bank NBP having wide scope in economic market.
• Trust and reliability creates chances to enhance deposit and profitability.
• Its vast network of domestic and overseas branches can help to expand business.
• Bank’s deposit is increasing rapidly so there is a great opportunity to enhance its investment and financing.
• Being an agent of State Bank of Pakistan it can play vital role in local economy.
• Earning commission/exchange on Government transactions.
Threats
• SBP penalties due to low internal control and compliance.
• Government, SBP and Prudential Rules and Regulations.
• Schedule banks and Multinational/International bank’s profit rates.
• Its staff switching over to other private banks due to more facilities.
• Other bank’s charming atmosphere and relaxation in documentation.
• SBP rated just “Marginal” in respect of System & Control which is alarming for the Bank to survive its license.
• NBP staff code of ethics and practices.
• High number of complaints regarding staff behavior.
• Government Schemes, Government Revenue Collection, Government.
• Payments and FBR Collections create heavy workload.
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Conclusion & recommendations
• In my opinion the process of a transaction should be short in order in save time for both customers and the bank.
• Staff strength should be enhanced and professional qualified persons should be recruited.
• It is recommended that proper training be provided to the staff members that will ultimately increase the performance of Bank over all.
• It is suggested that promotion be given to the staff in due time and on the basis of performance to provide job satisfaction.
• The bank should spend more on renovation of the branches to improve environment and atmosphere to attract the customers.
• Sitting arrangement, air conditioning and new furniture should be facilitated
• The Bank should introduce the computers software to cope the heavy load of work and better control.
• Extra counters should be established in order to facilitate during the rush days the difficulties faced by the bank staff as well as the customers.
• All Branches of the Bank must be online.
• All the departments should be established separately.
• Bank can increase its profit ratio by reducing extra expenditures and to enhance the volume of advanced especially retail loans.
• I done internship, I recommend that security level in the bank should be enhanced especially where I got internship and operation of Mobile phones must not be allowed inside the Bank.
• Bank should take step to establish separate counters for the old age employees and pensioners.
• The Bank should locate new market for its operational activities in the country as well as abroad.
• The Bank should increase profit rate on deposits and saving schemes especially for pensioners and old age citizens.
• For improvement of internal control and system the compliance wing and surprise inspection system should work more effectively.
• To avoid complaints and leaving the bank job number of staff should be enhanced and their salaries should be leveled to the private/multinational banks.
• Double shift system should be introduced to improve attitude and behavior of the employees.
• Payment of salaries and pensions should be made separately to accommodate the valued customers and depositors.
• For collection of utility bills i.e. Electricity bills, Telephone bills, Water and
Gas bills separate cash receipt counter must be established.
• Procedure of receiving loans should be easy and short time to facilitate the borrowers and enhance the profitability of the Bank.
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References
1. Website of the Bank i.e. www.nbp.com.pk
2. Economic Bulletin, Vol. 34, No.5 September – October 2007, published bi-monthly by Economic Research Wing, National Bank of Pakistan.
3. Economic Bulletin, March-June 2008, published bi-monthly by
Economic Research Wing, National Bank of Pakistan.
4. NBP News lines, National Bank of Pakistan’s Newsletter January 2008.
5. NBP News lines, National Bank of Pakistan’s Newsletter May/June,
2008.
6. NBP News lines, National Bank of Pakistan’s Newsletter July/August,
2008.
7. NBP News lines, National Bank of Pakistan’s Newsletter
September/October, 2008.
8. Management Brief, January 2008 published by Human Resources
Management and administration Group, National Bank of Pakistan Head
Office Karachi.
9. Management Brief, March 2008 published by Human Resources
Management and administration Group, National Bank of Pakistan
Head Office Karachi.
10. Management Brief, June 2008 published by Human Resources
Management and administration Group, National Bank of Pakistan
Head Office Karachi.
11. Management Brief, August, 2008 published by Human Resources
Management and administration Group, National Bank of Pakistan
Head Office Karachi.
12. Financials-Half Yearly Account June 30, 2008.
13. Economic Indicators Pakistan, January 2008 published by Economic
Research Wing, Credit Management Group, NBP Head Office Karachi.
14. Annual Report 2007, published by NBP, Head Office Karachi.
15. Brochure- NBP Awards & Achievements.
16. Brochure- NBP Kisan Dost.
Annexes
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• Brochure- NBP Awards & Achievements.
• Brochure- NBP Kisan Dost.
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